Overated,Burger thin and dry. Between all the toppings and the big bun you can't even taste the thin burger,kinda like the bigmac.Not the same place as in the 80,s.Everything else is good though.

Veronica Tate

Rude staff thru drive thru & they were out of change thru drive thru. Obviously management not paying attention or they do not care. Sad that service is bad already with such a new location.

Tango 1

The food was subpar; with cold burger patties and just less than basic taste on the chicken sandwich. The service was terrible because teenagers shouldn't be allowed to deal with the public. Should have stopped at McDonald's.

C H

Why???? Why??? Why can’t they EVER get our order right? We had an order for 4 adults and two kids but I don’t think that should be too difficult to follow the list of items we’d like on our burgers. 3 of the 4 burgers were made wrong and they forgot the sauce on the child’s chicken strips. The only part that had no mistakes was the drinks and that was because we filled them ourselves. Everyone was very friendly, but I’m just tired of having the food be wrong every time we go there.

Very slow service. And I haven’t been able to get a milkshake for 2 weeks due to broken machines.

Christopher Adair

This franchise clearly does not do regional secret shopping or track throughput times accurately.. I have gone to this location on 5 separate occasions and never spent less than 25 minutes in the drive thru. I genuinely enjoy the food everytime I've eaten at other locations. I waited at the intercom for 8 minutes(had to time it) without greeting before leaving at 1210 pm while the 3 cars that were there in front of me received their food. Fooled me for the last time.

Terry Howell

Lost a customer. Didn’t have the opportunity for an experience. Waited 5 minutes at the order counter. One lady yelled two at the counter two men walked by us. No one took our order. Last chance. I’ve been there for breakfast and they had no coffee. Enjoying Waffle House.

Orlando Olivares

------- First experience --------- The food was great, but it was disappointing that all the tables were dirty. There wasn’t much staff around, so we had to clean the table ourselves before eating ------- Second experience ------- This was by far the worst customer service experience I have ever had in my life. I placed an order through the app for pickup, and when I arrived, my food was handed to me as if it had just been prepared. By the time I got home—less than 5 minutes away—the fries were already ice cold. On top of that, I had ordered several ranch sauces, which I was charged $0.40 each for, and none of them were included in the bag. Then came the burgers: every single one was drenched in mustard to the point of being inedible. One burger that I specifically ordered as a double meat came as a single, and another had all the vegetables spilled across the packaging. When we called to complain, we were told to bring the order back and they would remake it. Upon returning to the store, we were met by a very rude woman who was aggressive from the very beginning. We showed her the receipt with the correct order, yet she kept repeating, “What’s wrong with it?” even after we explained multiple times. She then argued with us, gave us another incomplete order, and insisted that it was correct. Instead of simply checking the receipt, she ignored us and walked away, leaving us standing there. Eventually, we had to call another employee over to finally get what we had originally ordered. The entire experience was a complete disaster. The food quality was unacceptable, and the service was unprofessional and downright disrespectful. We will never return to this location again, and I strongly recommend others think twice before going here

Eliangela Leon

Absolutely the WORST experience! I ordered online and they messed up everything — wrong items, missing items, and the food was stone cold. I had to drive all the way back just to fix THEIR mistake. When I got there, the lady at the front desk didn’t even bother to say hello. She just looked at me and rudely asked, “What’s wrong?” (Excuse me, I am not a child!) Instead of apologizing, she tried to blame ME, even though she had my order ticket right in her hands. This place clearly doesn’t care about customers. Cold food, wrong orders, zero professionalism, and staff with terrible attitudes. Disgusting service — NEVER again! If you have money for food expend it in other place that really appreciate you as a costumer ! Arlington deserves better!!! I reached out to customer service! I hope the owner cares about client.

Jeffrey Fisher

First time ever at Whata burger. Was very disappointed. Ordered a single with mayo, lettuce, and onion extra mayo, medium fries and a medium drink. The best part was the coke. I received my meal... single with lettuce , onions and little mayo. Cold fries and a creat coke i got myself. I went back up for mayo the guy stated that they had no mayo packets. He could get me some mayonnaise in a small cup. That took some time, meanwhile my burger is getting cold.

Clay Ballard

Never again this place is terrible. Employee trying to sweep at our feet while we eat and then proceeds to dump water all over the floor the flung water on us as he was mopping exits were blocked with water. The “manager” was very argumentative when we complained. No diet drinks at all. Biscuits were hard as rocks.

Khristopher T

Do not! And I repeat Do not eat at this What-A-Burger in Arlington,TN. My wife and I found a piece of reddish/purple weave/hair in our food. Whomever was making the sandwiches it was their hair. I am going to officially file a complaint with Corporate and I will return tomorrow morning to speak with a manager. I cannot believe I found a piece of purple/red color hair/weave in my food! How disgusting. I drove across town to come to this specific What-A-Burger because it always seem to have great food and service. Tonight was awful. Furthermore, the fries were stale. I asked for fresh fries and the young man with the afro said loudly, "these fries are not stale, I'm cooking all the fries fresh". That was true, but the lady at the front counter and I both agreed it was probably old grease. I am just in disbelief as this What-A-Burger is located in the subrbuan part of Memphis. Will not return. Again, Whomever hair it is should be easy to identify.

lindsey chamberlin

Every time I try to give this place another chance I’m disappointed because I love the food here. The woman named Brittany is the ONLY person here who has good customer service. Now the food is starting to lazily be prepped and made. Nobody wants old, brown, slimy lettuce on their sandwich.

Jon M.

First impression - I’m not impressed with the security guard chasing, literally chasing me away from the parking lot upon arrival. Apparently you can only use the drive thru and there are no signs or directions indicating… just Grumpy the Guard that will chase those kids off his lawn!!! I can’t imagine the burger will be worth the 55 minute wait, but I will report back! UPDATE: Large order of onion rings = 5 onion rings??? Clearly the guards are here to protect the onions! Burger was tasty, service is struggling - clearly because it’s a new set up, new team, etc. I’ll come back in a few weeks, hopefully they find their groove.

+2