Kent Scruggs

Pretty decent Dunkin location. The staff is nice and do a good job making your drink 90% of the time. I recommend getting the thin mint flavor swirl while it lasts, its a next level flavor selection. It’s also never too busy at this location. Definitely go here over Starbucks.

I’ve been a fan of Dunkin as a brand for YEARS and I also hate leaving bad reviews for places— But this location is so disappointing. There is zero consistency between visits and how your coffee is made. The service is awful. If your order is wrong they will argue with you on it. Manager was anything but pleasant. Person at the window acted like it was their first day, which is fine and all, but maybe the window during morning rush wasn’t a good call.

Catherine Lord

PSA Dunkin workers: it is not up to you to decide whether or not to give me my whipped cream and toppings. You do not get to make that decision. If I order whipped cream and toppings, just please put them on, it's really not a difficult thing to comprehend.

Natalie Harrell

I’ve always had a bad experience at this location. The workers are extremely rude and condescending. They are always out of the things you order online through the app. Additionally, this morning I ordered a bacon egg and cheese bagel. The bagel was burnt so bad I couldn’t eat it as the bread wouldn’t tear. The bacon was way undercooked and the egg was cold. I picked up my order on the way to work, so I had nothing to eat until lunch as this location completely messed up my order.

Just plan nasty 🤮 something was in my cup, they looking at me like I’m in the wrong, the girl in drive thru need to watch what she say about customers around customers and I love Dunkin Donuts but this isn’t it!! 2:00ish this is not the stop 🛑 try somewhere where your appreciated for the money you spend with their business. I don’t care if it was $3, take it somewhere else!!

We use to get this DD every weekend, and I use to go in every other day to where I knew them by name and vice versa. Today, it was the worst service we have ever received. The girl in the drive thru with glasses, didn’t give her name nor a receipt like we asked and was very rude. Maybe she’s overwhelmed and I get that because of the rush but don’t be rude to customers when they ask questions! We were told we had to wait almost 20 minutes on food if we wanted it but everyone around us got theirs. We wanted hash browns and a sandwich. Both should take less than 10 minutes total to make. I understand they were busy, both the drive thru and the inside, but coming from a person who worked in fast food services and knows how long they both should take to make, it’s ridiculous!

Susan McBride

Definitely a zero star. Went through drive thru ordered coffee and 12 chocolate frosted with sprinkles. She said she can only do 4. I said I would come in to see what else they had. They had 11 chocolate with sprinkles and 12 or chocolate frosted. I asked for 11 sprinkles 1 plain. I was told she can only do 4 because that's all they had. Mind blown. I went to Publix. Do better Dunkin.

Dee Cook Tucker

Ordered cream cheese bagel. Awful! Tasted like sour cream. I ask what kind of filling was in the filled donuts, she said they had nothing inside, just chocolate on the outside. It did have filling in it just as I thought and my favorite cream filling. Employees were nice but had no clue about what they sold lol

Daniel Caca

I went to this location at 6:30 am on Sunday morning and the lobby door was locked. The hours are clearly posted on the door. The woman who was working at the counter stared at me rudely while I was trying to open the door.

Skye Samson

Absolutely the worst Dunkin location in Auburn. They have the RUDEST service, you will literally pull up to the drive thru 9/10 times and be greeted with “what do you want”. They will consistently get your order wrong or just outright not give you items that they are out of and just not say anything. They will do the same with your coffee if out of something and not even tell you that they replaced something in it. Beware of ordering hot food. I try to give them the benefit of the doubt ordering simple items like hash browns or warmed bagel bites and 8/10 times will be given FROZEN hashbrowns and cold bagel bites. Last but not least you will be waiting 15+ minutes whether you go inside or through the drive thru 7/10 visits. Dont bother trying to fix anything because you will be returned with even more rude customer service and attitude.

Renee Johnson

Let me start by saying I love Dunkin’ and usually go to the Opelika location just about everyday except Tuesday because scooters has by one get one free. I visited location and not only was the order taker rude but this is what my drink looked like after me leaving and back on my way to work from my lunch break. Between the attitudes and this is what my seven dollar drink looks like I won’t be back not to mention I called the store no answer and I’m almost certain she was talking to the manager about me and I’m glad I recorded all of it so unacceptable

James M

Absolute horrible experience and we would never ever return here. For starters, the employees seem inconvenienced when a customer enters the store because they have to get off playing on their cell phones. They are very unfriendly, and need significant diversity training as it is very clear certain people are not welcomed there, which is pretty pathetic. We asked for each of our drinks to have 1 sugar and 1 cream and they did 4 of each and didn’t listen. We needed them remade and they were beyond hateful about their mistake and the lack of diversity training really became clear. Nothing but poor attitudes towards not only us but another customer too. Shame on you all and shame on DD to operate this way.

Iva Oh

I ordered the pumpkin cream cold brew. First, it was sweeter than ANYTHING I’ve drank before. To the point where my tongue felt shriveled. Also, there was NO COLD FOAM. She didn’t even mix any foam. Why am I charged for it then? Asked the old lady with glasses if it was supposed to have brown sugar syrup bc I didn’t know. She immediately rolled her eyes and said yes. I asked her if I could get something different bc it was way too sweet. She rolled her eyes again and said what would you like? I was done with her so asked for a black iced coffee and left. I’ve worked at Starbucks so I know how basic drinks should be made. She didn’t even try to fix the drink for me bc there was clearly no foam or cinnamon. I’m betting money that she dumped random amounts of syrup and cream in a coffee and called it a day. Never coming back. Sticking to Starbucks.