Blake Henderson

The tuna sandwich made at this Burleson place yesterday was a little dry but still tasted good. Today it was great. The place is very clean.

The tuna sandwich made at this Burleson place yesterday was a little dry but still tasted good. Today it was great. The place is very clean.

There’s this little gem named DaRyah that make sandwiches here and she’s the best. No sloppiness, well balanced and always tastes fresh. She’s a sweet heart and customer service is friendly.

Andrea Riser

There’s this little gem named DaRyah that make sandwiches here and she’s the best. No sloppiness, well balanced and always tastes fresh. She’s a sweet heart and customer service is friendly.

It's been a while since I've had a really good sandwich from here. They barely put the right amount of anything on your sandwich. Got a meatball sub and 2 different times it barely had any sauce on it 6 onion pieces and 5 olives on it and it was pretty much dry. 2 separate visits. Half the time they are out of ingredients. One time I ordered a meatball sub and they were out of meatballs!! I will give them one more try.

I picked up 4 12’ sandwiches yesterday and they were very good. I felt the toppings were plentiful and the bread tasted fresh. The employees didn’t say a word to us and they didn’t seem very friendly and were really quiet. Kind of made you feel weird, but they did their jobs ok. I’ve never been to this subway and I might come back. My only real issue is there’s no senior or military discounts given, I think in this day and age that should be available. This is one of the first places I’ve been to where they just flat said oh no we don’t do that !! The guy that spoke up about this wasn’t our cashier either . Otherwise can’t complain really just be nice to be welcomed or greeted .

Dee-Anna

I picked up 4 12’ sandwiches yesterday and they were very good. I felt the toppings were plentiful and the bread tasted fresh. The employees didn’t say a word to us and they didn’t seem very friendly and were really quiet. Kind of made you feel weird, but they did their jobs ok. I’ve never been to this subway and I might come back. My only real issue is there’s no senior or military discounts given, I think in this day and age that should be available. This is one of the first places I’ve been to where they just flat said oh no we don’t do that !! The guy that spoke up about this wasn’t our cashier either . Otherwise can’t complain really just be nice to be welcomed or greeted .

Dawn Manry

It's been a while since I've had a really good sandwich from here. They barely put the right amount of anything on your sandwich. Got a meatball sub and 2 different times it barely had any sauce on it 6 onion pieces and 5 olives on it and it was pretty much dry. 2 separate visits. Half the time they are out of ingredients. One time I ordered a meatball sub and they were out of meatballs!! I will give them one more try.

The only reason I gave this 2 stars is because the food was alright besides my bread not being fresh. The young lady with glasses that took my order has 0 customer service. Did not greet me in store. Was aggressive and blunt when asking what I wanted and what on it. She rushed me to check out before my sandwich was even out of the toaster oven…. With no customer behind me or in front of me. Then when trying to check out, I asked about the app and how to pull up the scanner to be able to get my points. She did not care to help me. After asking the other male employee for help, she finally offered to take my phone # to put into her computer to get my points. Like seriously? Employees should know how to properly greet customers, know how to NOT rush customers, and also know the ins / outs of the apps that the company has provided them to know and use! Won’t be coming back to this location that’s for sure! 🤮

Food tasted fine and service was fine. I only got 4 pieces of bacon on my footlong BLT. It was basically just L and T... I thought it was so odd, so I looked online and the standard I guess is 8, which makes more sense. Tasted like a veggie sandwich.

Lucas M

Food tasted fine and service was fine. I only got 4 pieces of bacon on my footlong BLT. It was basically just L and T... I thought it was so odd, so I looked online and the standard I guess is 8, which makes more sense. Tasted like a veggie sandwich.

Meg L

The only reason I gave this 2 stars is because the food was alright besides my bread not being fresh. The young lady with glasses that took my order has 0 customer service. Did not greet me in store. Was aggressive and blunt when asking what I wanted and what on it. She rushed me to check out before my sandwich was even out of the toaster oven…. With no customer behind me or in front of me. Then when trying to check out, I asked about the app and how to pull up the scanner to be able to get my points. She did not care to help me. After asking the other male employee for help, she finally offered to take my phone # to put into her computer to get my points. Like seriously? Employees should know how to properly greet customers, know how to NOT rush customers, and also know the ins / outs of the apps that the company has provided them to know and use! Won’t be coming back to this location that’s for sure! 🤮

L W

The bread was so over cooked that the outer part broke apart and had a similar texture to croutons. When I asked for extra pickles there were only 4. There was hardly any lettuce or spinach…ugh, just awful. I scrapped the veggies out for myself and fed the bread to the birds. The male employee at the front wasn’t professional either. Sad day.

Circumstances By Edie (Eadie)

The servers tonight told me that I had to pay for full price 6 inch sub when I only ask for a sauce cup of the tuna since I have allergies and disease that keeps me from eating breads and other items in the subs. Then my grandchildren ordered a 6 inch chicken Bacon ranch each and it looked like bread packed with lettuce and a piece of bacon and a bite piece of chicken . Shame on these people me ever eating there again the one on John Jones is so much better and they don't hold back and they don't charge me full price for a sauce full of tuna.

Breezy Cat

So the food is really good but the service is awful. There is two super sweet employees but the others are incredibly rude and short with people. Whoever is working the shift on June 29, between 11am-12pm wrote a very unnecessary note on our order. My partner just added a note because the sandwich was wrong because the app added the wrong sandwich that I have ordered before instead of what he made, just to let them know when his name popped up again that, that was why and we got sent a rude message back. So unprofessional. If you don’t like working at subway. Don’t work there. Utterly ridiculous. So to that employee, don’t give us your bad day. Be more professional. It’s not that hard. Oh and I asked for no bacon on my wrap and there’s bacon. Sooooo the note is pretty unnecessary

The servers tonight told me that I had to pay for full price 6 inch sub when I only ask for a sauce cup of the tuna since I have allergies and disease that keeps me from eating breads and other items in the subs. Then my grandchildren ordered a 6 inch chicken Bacon ranch each and it looked like bread packed with lettuce and a piece of bacon and a bite piece of chicken . Shame on these people me ever eating there again the one on John Jones is so much better and they don't hold back and they don't charge me full price for a sauce full of tuna.

The bread was so over cooked that the outer part broke apart and had a similar texture to croutons. When I asked for extra pickles there were only 4. There was hardly any lettuce or spinach…ugh, just awful. I scrapped the veggies out for myself and fed the bread to the birds. The male employee at the front wasn’t professional either. Sad day.

I placed an online order at Subway on 8/14 around 3 PM. When I opened my sandwich, I noticed there were no veggies inside, even though I had added them during the online ordering process. I checked the receipt, and unfortunately, the veggies weren’t listed. I approached the staff to explain the issue and asked if I could get the veggies added, even offering to pay extra. One of the older employees responded by saying she “can’t guess” what I wanted on the sandwich, which came off as unnecessarily rude and dismissive. I wasn’t asking for a remake, just a side of the missing veggies, but the attitude I was met with was unprofessional. What bothered me more was that another older employee was nearby listening to the exchange and didn’t step in to help or de-escalate the situation. Although the sandwich was eventually remade, the interaction left a bad impression. I won’t be returning, not just because of the mistake, but because of the way it was handled.

The manager (I’m assuming she was a manager because she was an older white lady who was being asked questions by her employees) SNATCHED my box of cookies out of my hand and chunked them in the trash when I went in to ask if I could switch out the kind of cookies in the box because I had accidentally ordered the wrong kind on my mobile order. The employee that was there was polite but the manager was super rude and huffy puffy, I’ve noticed her like that multiple times when visiting this location. Maybe a change in management should be considered seeing that this is not just my experience, but other customers’ experiences as well.

I had an online order, mid afternoon mind you so not busy at all , and it said ready so I went in, they hadn't even started. Another lady also had an online order, ahead of me, hers wasn't started either. She ordered cookies and "they were out" and acted like she was horrible for wanting her money back. I also saw them drop a receipt in the pickles and they just took it out and went on instead of changing it out which I'm almost positive is against protocol

They just gave me two cold Philly cheesesteaks, and when I brought it back in. The manager asked if I needed any help and she brought it to the employee asking her what She was willing to do about it. She said She would microwave it So I just said never mind. I can microwave something at home. That was a waste of $20. I won’t be Eating at Subway again.

My online order was completely wrong per my special instructions. When I came to the store, Serenity was completely unwilling to help. I had to bring the uneaten sandwiches from 4 days ago back. Really!?

The customer service here is at an all time low. I will never return. For you to tell a customer that you are not a mind reader twice because you were not listening is very rude. And then when you get called out on it and you don’t see a problem with it is rude. And when you ask for the manager and find out that person is the manager, that’s even worse. I will never go to this location again. I realize my review will not impact you, but it won’t take long at this rate for you to Self-destruct. I wish you success with your lovely staff.

Laura DeLaCruz

The customer service here is at an all time low. I will never return. For you to tell a customer that you are not a mind reader twice because you were not listening is very rude. And then when you get called out on it and you don’t see a problem with it is rude. And when you ask for the manager and find out that person is the manager, that’s even worse. I will never go to this location again. I realize my review will not impact you, but it won’t take long at this rate for you to Self-destruct. I wish you success with your lovely staff.

Cesar

I placed an online order at Subway on 8/14 around 3 PM. When I opened my sandwich, I noticed there were no veggies inside, even though I had added them during the online ordering process. I checked the receipt, and unfortunately, the veggies weren’t listed. I approached the staff to explain the issue and asked if I could get the veggies added, even offering to pay extra. One of the older employees responded by saying she “can’t guess” what I wanted on the sandwich, which came off as unnecessarily rude and dismissive. I wasn’t asking for a remake, just a side of the missing veggies, but the attitude I was met with was unprofessional. What bothered me more was that another older employee was nearby listening to the exchange and didn’t step in to help or de-escalate the situation. Although the sandwich was eventually remade, the interaction left a bad impression. I won’t be returning, not just because of the mistake, but because of the way it was handled.

Daryl Sarbaugh

My online order was completely wrong per my special instructions. When I came to the store, Serenity was completely unwilling to help. I had to bring the uneaten sandwiches from 4 days ago back. Really!?

E B

They just gave me two cold Philly cheesesteaks, and when I brought it back in. The manager asked if I needed any help and she brought it to the employee asking her what She was willing to do about it. She said She would microwave it So I just said never mind. I can microwave something at home. That was a waste of $20. I won’t be Eating at Subway again.

Your Mom

The manager (I’m assuming she was a manager because she was an older white lady who was being asked questions by her employees) SNATCHED my box of cookies out of my hand and chunked them in the trash when I went in to ask if I could switch out the kind of cookies in the box because I had accidentally ordered the wrong kind on my mobile order. The employee that was there was polite but the manager was super rude and huffy puffy, I’ve noticed her like that multiple times when visiting this location. Maybe a change in management should be considered seeing that this is not just my experience, but other customers’ experiences as well.

Yippie Kibbitz

I placed an online order, the app said it was ready, I go in they have not even started my order.Then I watched the worker drop a receipt right into the pickles she just picks it up snd goes on making sandwiches instead of throwing away and replacing the food she had just contaminated.I finally get my food about 10 minutes after the app said it was ready.They were not busy so I don't know what the problem was. Then I get home and a sandwichvwherevI had requested less lettuce and less mayo had enough lettuce for an all you csn eat salad bar and about a whole jar of mayo.They used to be good but this place has gone down bad.I doubt I go back due to the health code violation I witnessed.

KunoichiQueenK

I had an online order, mid afternoon mind you so not busy at all , and it said ready so I went in, they hadn't even started. Another lady also had an online order, ahead of me, hers wasn't started either. She ordered cookies and "they were out" and acted like she was horrible for wanting her money back. I also saw them drop a receipt in the pickles and they just took it out and went on instead of changing it out which I'm almost positive is against protocol