This location is an absolute disaster and should honestly be shut down until someone competent is in charge. We waited an absurd amount of time for our food with zero communication from staff. The …

This food isn't fit for a dog. I spent $40 on garbage..the fries were filled with so much grease like they refried old fries.. These have to have been prepared in the morning and sat for hours to get…

This food isn't fit for a dog. I spent $40 on garbage..the fries were filled with so much grease like they refried old fries.. These have to have been prepared in the morning and sat for hours …

This food isn't fit for a dog. I spent $40 on garbage..the fries were filled with so much grease like they refried old fries.. These have to have been prepared in the morning and sat for hours to…

Absolutely nasty acting employees and terrible flavor food. Go to a different sonic, this one is disgusting. I have no idea how they have stayed open, nor how they call themselves sonic.

Absolutely nasty acting employees and terrible flavor food. Go to a different sonic, this one is disgusting. I have no idea how they have stayed open, nor how they call themselves sonic.

Horrible customer service. Employees rather talk than do their job. This place needs to be shut down asap.

They always take forever to order horrible costumer service stay away from this place

Absolutely gross! \nI went there for a few cups of ice. As the ice melted, I could see the murky water that resulted! There's a disturbing, slimy film on the side of the cup!! That means I was eati…

Decided to get a SONIC cheeseburger tonight and this is what I received!! So you mean to tell me after putting this together and WRAPPING IT you don't see the obvious MOLD ON THE BREAD ?!!Disgustin…

waited 12+ minutes at the stall with no answer. Drive-in was no better. If you're wanting something quick, I might avoid until they get more staff to help, as now they did not seem to have enough p…

This is my second review with Sonic Drive Through in Newark NJ on Springfield avenue. \nMy first review was not good because the burger was cold when I ordered it at 11:30am! And it tasted horrible…

I've avoided this location in recent months because, every time I've ordered through various delivery sites, something is always missing and the response from the restaurant is typically "you'll ha…

Was visiting from Canada, order food from Uber, they gave it to the wrong person, refused to remake the food, was extremely rude and kept hanging up on me when I would call, worst costumer service

Was visiting from Canada, order food from Uber, they gave it to the wrong person, refused to remake the food, was extremely rude and kept hanging up on me when I would call, worst costumer service

Horrible services all employer are bad there very bad they always on their phone instead of helping customer or delivery service the black tall man tried to fight me he slap me and came outside he want to fight me make sure talk educate your employé next time it happens imma make sure to sue the company I have a video of him already next time we cake there to pick up orde and employees start insulting us or slapping us I will sue y’all forever next time it won’t be good the video imma show the police tomorrow

The service here is terrible. I don't understand why I work here when they can't even say good afternoon. They urgently need to change the staff. I've had several encounters with different employees, and it seems like they all conspire to provide such awful service. Perhaps excellent for them!

Go there an they were not serving anything other then drinks. No explanation. For a fast food place to have no food just seems irresponsible. Unfortunately.

N G

Horrible service. Employees attitudes is disgusting. Even forgot to give me back my change. Their was an older lady, she understood my complaint. The young man even tried to talk over her and still have an attitude. She was alright and knew the new kid was wrong.

Chyna Smith

This place gave me and my boyfriend food poisoning we were literally in the hospital! 4 day stomach bug!

Jade Bell

I don’t know her name, but there’s an older African American woman that works here, she’s there all the time which is probably why her attitude is so disgusting. The way she talks to people is inhumane. You’d assume by her disdain she’s correct in what she’s saying, but she actually genuinely has poor knowledge of the menu and I believe due to her older age she especially lacks the knowledge of uber eats orders. You can clearly see in the photos added, a Mariana dipping sauce is included with the purchase of mozzarella sticks, you just have to select the box. I forgot to check said box and called asking politely for the sauce. She demanded that it’s a $00.27 up charge and refused to give it to me. She is the epitome of loud and wrong.

Robert Craig

Took over an hour for my order to be made, 3 different drivers canceled because of how long they were taking, yet they still managed to give me both of my chicken sandwiches completely raw. So disgusting and unacceptable. If I get sick from taking a bite out of this you will be hearing from me again. Fire whoever was working at 10:00pm-11pm when I placed this order.

Mari_doll

I usually love ordering from sonic since it’s a childhood favorite. Tonight I had the worst experience. I ordered online and it said my food was ready. I went through the drive thru since it’s cold outside and I’m pregnant. The employee said i needed to wait at the front of the store. This employee was piling orders and orders on top of each-other in VIEW, making delivery drivers and pick ups wait IN THE COLD for a long time! But here’s the best part. This employee came to the window with attitude! She handed me a drink that wasn’t mine and it was frozen SOLID. She then went to the back with attitude and gave me the correct drink. But this time it was FULL of ice, barely any beverage. My friend also ordered at the same time and we BOTH got sick with food poisoning after eating the food which means the food safety here is a concern. This employee is lazy, impatient and messy. No knowledge of customer service. She doesn’t make this company look good. She had no hairnet, and long lashes. Looked like a teen. I believe this needs to be reported to corporate or the manager needs to correct this behavior. I will be reaching out. As for someone who worked 10+ years in food service(me), I would’ve fired her immediately. DO BETTER.

Angel

10/7/25: The lady working the front tonight was very rude. On the app, I tried to put stall #10 (the stall I was in) and it wouldn’t let me so I put #1 and it went through. The lady comes out and I see her looking, so I let her know it’s mine. She said “you’re suppose to be over there” I explained to her what happened and she responded “you’re not suppose to be right here,” mind you I’m still in mobile order pick up - I just said ok, thank you. My drink didn’t have much flavor, so to avoid her I went through the drive through. I told the man in the driveway and he said it wasn’t anything he can do, I said even an extra pump and then she jumped on “that’ll be 27¢.” I came inside and waited at the counter. The first thing she said to me was “you’re the one I just told 27¢,” I said yes but can I speak to the manager or the lady right there(M) - still very calm. She said ok, that’s still 27¢. She finally goes to get her and says “ still charge her 27¢ because she thinks just because she knows someone she don’t have to pay.” I don’t even know this lady, just that she’s brought out my order before and isn’t rude. I explained it’s not about the money, it’s about the customer service. She started going back and forth with me saying “ she just mad she has to pay 27¢, if you had an issue you should’ve just came inside the first time, I only jumped in because he’s new and don’t know anything, you’re the only person that’s said anything today, etc. Then a lady ordering said “ yeah, it’s her attitude, she was going back and forth with a man right before you came in” & got upset the lady said that. The lady(M) told her to go in the back and she was still going. I have been coming here for years and this is my first time encountering her. Very distasteful.

Alejandro Serna

The attention is terrible, the staff always treats you badly, in addition to wearing the uniform very badly. They don't wash their hands after touching the money and that's how they're going to pack the food, the time to wait for the food is extremely long more than half an hour and on top of that Apple Pay doesn't work The sad thing is that I see that I am not the only one who complains and the company does nothing about improving this place. Without hesitation it is better to go to another restaurant or die of hunger which is the same as eating in this place

Bedoya Clan

Food was cold and tasted old. The cashier kept rushing us would not give us time to select what we wanted

Liv Liv

Absolutely no customer service 👏🏼👏🏼 drive thru was closed when approached at 7:59 ? Doors closed but says open then once addressed had absolutely the worst people skills ive seen so far in a food industry

Adam Koon

It’s always extremely slow, rude and there are usually only 2 customers. One woman had me wait till she was done hanging out with a friend to help me. Staff need paid more so it’s less like this. Sad to see a restaurant I love dying.

Radi Harris

Went to sonic in Newark and was just terrible. I pull to the drive thru which no lights were on to indicate they open. I pull to drive thru and wait 4 min in which nobody answered so I pull to window and the guy finally says something. I go back around an order the triple smash burger combo. The burgers wasn’t even smashed sandwich looked like it was made by a kid just sloppy and fries taste horrible. The sweet tea was delicious but I definitely would not be going back there again

Leyshla Cruz

The staff to this place during the night shift and let me specify around what time this was and date. June 8, 2025 between 12:30-1:20am are so dirty, rude, disrespectful & so unprofessional. So much for being a 24hr spot but only the drive thru was opened! Mind you we had to go around twice to get our food because not only did they messed up my first order, they messed up the second one too! I spent a little over $75 just to get not only all my orders wrong but missing as well! I hope they fire every one of them, especially the manager to that night shift! Thanks to them I spent unnecessary money just for us not eat anything! Sonic head quarters has a lot of explaining to do and they need to do something with their “workers” at this location. Worst Sonic I have ever gone to and most ghetto, disrespectful, dirty and unprofessional!!

Yalesse Delvalle

Stood in the drive through for over 20 minutes and not one car moved forward, got taken care of or spoken to. As I was driving past the window to leave, there was literally an employee in a red sweater in the window. First time here and absolutely horrible

Mohammad Salman Khan

its the worst Sonic I have ever been. I mostly come here coz of the late night opening. but no one is there in the late night. plus their behavior is terrible. do not come to this location. spend your money somewhere else. this location needs to be either shut down or let go of their employees to start over again.

larissa ramirez

Terrible costumer service, I ordered online to pick it up in the store, and my brother went to the store and told my name ( name of the order) the lady was laughing at my name if it’s some kind of joke, she didn’t even give us the drinks, we have to go back and ask for our drinks, she has a terrible actitud, I think she was high or something. The food was cold and in my cheesy French fries they even made it right! The paper of the cheese came in the food 🤮🤮🤮🤮🤢🤢🤢 Please considered hiring people with good actitud and more hygiene