Nicole L

Guys taking my order at the line were nice but after that is no good! Weslaco chick fil a is so much faster! Unfortunately they’re closed for remodeling and I had to commute to this one.

I did not have a very good experience. I went through curbside pick up. They forgot an item. I let one of the people standing taking orders at the drive-through know if they can please send somebody out to me that they forgotten item. She told me that I had to go inside, I tried explaining to her that I was handicap and have mobility issues I even showed her my handicap placard. She basically told me it was not her problem, rolled her eyes and walked away. I tried calling the store was never able to get a hold of anybody It took me about 10 minutes to flag down somebody coming out and for her to help correct my order. Even though the young lady that was doing the curbside was very apologetic, for her coworker I still feel that that is very unacceptable The Chick-fil-A coworker actually made me feel ashamed for my limitations

The last 3 times I've went to this location I've had food missing from my order. Each time the receipt clearly showed the correct order but I was missing an item each time. Not sure if this is the new policy from the store manager to try and save a dollar by screwing over loyal customers but I'm done going to this location.

MY MILKSHAKE WAS SPOILED IT TASTED LIKE SPOILED MILK OMG. I got home and immediately got insanely sick. Never again

carlos bocaegra

Thank you for not accepting my $100 bill, both at the drive-thru and inside… and I made two lines just to be told you didn’t have the ability to give change for a bill. That mindset of a manager willing to lose a customer over not accepting a bill. But thanks to that, we ended up at Rudy’s! I highly recommend it—excellent service and even better food!

John Anthony

Took 20min with my order and still got it wrong when I called about it. No apology or nothing just okay. And the app doesn't have an option for " I never got my order "

S Sal

Ordered curbside, guy tossed somebody else’s order onto my lap because the bag was tearing and it tore open on me, he then reached into my car and grabbed it off my lap. My 5 sandwiches were burnt and when I called to make my complaint, Audy was SUPER RUDE and thought I was lying. Another manager told her to offer something than a remake for such a big screwup and she said, “NO! He’s just getting the reorder.” I then spoke to Diane Almazan, she offered to remake my order and then never answered when I asked how/when I could get it remade. STAY AWAY. They knowingly gave me tons of burnt food. Imagine what the quality of the food is when they’re preparing it and you think it was made well.

Cindy Ponce

Third time this has happened. Sent my son to pick up curbside and waited 20 minutes this time. They gave our order to someone else most likely. I keep thinking they are going to improve on Time and they don’t and when I call and speak to a manager they take forever to figure out what happened so we wait even longer then say it will be right out as if they are doing us a favor after we have already paid and been waiting! They also put you on hold without asking you or telling you. Rude

estefani umansor

Iya the young manager needs more training and professionalism and communication Looking annoyed because a guest is dissatisfy with their food shouldn’t give you the right to act bothered. you should just fix the problem.

Dustin Earhart

Visited at 3:35 PM today. When I walked in, there was a wet floor sign at the front door. I accidentally pinned it with my foot and hit my knee, making the entrance unsafe. The manager was a nice kid, but there were several issues: he let only one cashier handle a line of six people, even though two registers were open. Workers were moving as slow as can be and even one drinking blue Gatorade out of a cone cup while customers waited for service. My DoorDash order wasn’t packaged correctly, adding to the frustration. As someone that’s worked in fast food - Regional Manager needs to go immediately

marev

Chick-fil-A is known for its fast and efficient drive thru service but not at this location. Every visit, whether in the morning or at lunch, takes over 30 minutes. Unfortunately, we won’t be stopping here anymore.

Alma Vargas

Horrible Chickfila and that is because they are all about service. This is the 2nd or 3rd time they mess up my order. However, today they really made me mad. I drive up and ask for my order...I ask for a soup and the lady asked bowl or cup..I say bowl. I get home no soup..and my fries were so toasted and hard. So I check my receipt and I see she didn't even put the soup in my order. I drive back to Chick-fil-A get my soup but when I get to the pick up area I asked to talk to the manager. I tell her the situation and also that because of her employee my burger is cold and so are my fries...probably now even harder than before. The only thing she keeps repeating is "sorry, sorry, sorry..." and with THIS face like she os not interested at all. After her 100 sorry she tells me to bring my meal back and she will give me a new one...NOOOO drive back for the 3rd time to Chickfila when all I wa.t to do is get helmet after work, eat my dinner, and rest. All she had to do was just give me some hot fries and looked like she cared about my complaint. I don't even know how she can work there. I go to that Chickfila alit and I have had interactions with her and she is dry as a toast...so unfriendly...and now I know she is also rude. So thanks to her, I will NEVER go to that Chickfila AGAIN.. I don't know her name but she looks Asian...

Leslie Guevara

I ordered through curbside and was parked for over 15 minutes. I then had to pick up my order through the drive thru. They did not add ranch or a spoon to my bag either.

Summer Gonzalez

I got to Chick-fil-A at 10:17 am and didn’t receive my food in the drive thru till 10:32am plus after I had left they forgot to put in an order of mine out of three . So I had to waste my miles on my car, and my gas , my time (in which is costing me money) and I called ahead as soon as I pulled out of my work parking lot and told Chick-fil-A about my order and which took me about 7 -10 min to get their because of the traffic lights and as soon as I got their I asked for my order and they had absolutely no idea what I was talking about until I gave them my receipt. Which they took and took 10 minutes to receive my order . Completely unacceptable. Unorganized. Lack of leadership/effort . Zero customer care. And by the time I got to work my food was cold. Cherry on top .

Fred Garza

Just got home with my order. Ordered a bowl of soup, we'll it looks like a cup of soup. Called the store, advised what was given to me. As per manager she can't help me without recipient. It literally flew off the bag they gave me!!! Not what I expected, I told her I paid with my debit card just now, she still couldn't help me. My fault I guess they put the recipient on the bag and it flew away... Wish I could upload the phone of what I got vs what I paid for!!! Poor Poor Service!

Ae Vee

Very disappointed. I drove 26 miles, round trip, for dinner and ordered a "keto friendly" grilled chicken cob salad w/o corn, just to find they used original crispy chicken instead. Not fair at all! That's not what I paid for!