Ryan Archer

Very busy location. Like other stores, the employees are in the back working and not very helpful. You have to order off the kiosk and get a code to use the restroom.

+2

O L

Today, the service and food were good today. The restaurant was very clean.

I don't normally review McDonald's because they're normally very consistent with their food and service. Tonight we went to the McDonald's on second Street in El Cajon and the girl that brought us …

The bathroom at this McDonald's is in such a deplorable state that it poses a significant health risk. The odor is so overpowering that it has made me vow never to eat there again. Unfortunately, m…

Tons of homeless people in the parking lot who visibly look like they are on drugs. Very sad. They wouldn't let me use the restroom because there were homeless people in there who the employees wer…

Tons of homeless people in the parking lot who visibly look like they are on drugs. Very sad. They wouldn't let me use the restroom because there were homeless people in there who the employees wer…

I visited this McDonald's for a coffee today. I ordered a large Caramel Frappuccino on the App. I got it half price using the deal on the app. It turned out really good. I'd say a good as any coff…

I visited this McDonald's for a coffee today. I ordered a large Caramel Frappuccino on the App. I got it half price using the deal on the app. It turned out really good. I'd say a good as any coffe…

All the place is full of trash.\n\nThe bathrooms are dirty and do not have soap, i wonder how do employees wash their hands if they do not have access to to soup after using the bathroom.

Joe Bintz

Over priced small patties don't even fit the bun. Fries were somewhat hot. Not my first choice I would go to. But kids liked it so thats that.

Danny D

This place stays messing up orders. I have to open orders in front of them just to be sure they didn’t screw up again. Drive thru, self serve kiosk, everything. There only redeeming factor is that they will own up to mistakes and provide complimentary fries or whatever.

Wish I could give zero stars. The manager there is scum. He is rude and kept raising his voice to my wife in front of my daughter all over 2 missed small fries. He kept cutting her off ordering in …

These workers don't even know how to count. I ask for 2 snack wraps, they only give me one.

U guys are the worst, easy order. 2 happy meals , u didn't give us any fries and charged us extra for a water. That fact that u make 18 $ an hour is ridiculous. Management needs to learn how to run…

U guys are the worst, easy order. 2 happy meals , u didn't give us any fries and charged us extra for a water. That fact that u make 18 $ an hour is ridiculous. Management needs to learn how to run…

One burger has no onions and one pickle the other burger has 3 pieces of onion and no pickles. These cheap b*stards. I spent over $30 and can't even get a pickle and some onions wtf had to go back …

Costumer service isn't the best inside, and they usually forget the sauces for your meal.

Bad customer service employees they don't care about the customers they all worry about to get high and get the money and never go back again over there

I was a little ticked off when I went to get a soda at 10:50 and it was closed. Their doors and the info online says they close at 11pm. That's fine if they feel the need to close early at least co…

Hope you're not using your app here. If you get the manager she will take the code from the app at the counter, then refuse to honor the selected app code. I've had other attendants have no problem with ringing up orders I've used with the app. Just when the manager is there. If McDonald's is promoting deals on the app, & you both take the code then refuse to honor it, then why are you under the McDonald's name? When the app says that your location accepts the promotions offered on the McDonald's app.

On Tuesday, February 5th around 12:15 PM, we stopped by this location and unfortunately had a frustrating experience. The lady at the first window was very friendly, which I appreciated. However, the Hispanic lady at the second window had a noticeably unfriendly attitude. We were given the wrong order, and after driving away for 10-15 mins, we realized it was wrong and drove back. When we returned, the Hispanic lady at the second window with unfriendly attitude asked for the incorrect item back and immediately threw it away. That felt unnecessary, especially after I made an additional trip back. Have to say, it was such an easy order and this kind of mistake shouldn't even happened if SHE PAYS ATTENTION. I get it though, human error happens, it was just how this lady handled makes a big difference in the overall experience. She should not work in customer service😏

When i asked if everything was in the bag, it wasn't a trick question. Of course I found out the answer that they shorted me 2 items when I was already on the other side of town.

I went in the drive-through on my electric scooter, cause I’m not gonna leave it outside. I don’t want anybody to steal it and they would not serve me because I’m not in a car.

Matthew*Malachi Bates

First time when we got there they got a fools wrong mess up our order 😭

Shawn Mc carrell

This has to be the worst McDonald’s in San Diego. I could ask for a muffin to be toasted and it will be burnt every time their excuses they have no control over the toaster. I’ve had to return items numerous times because they continuously burn the muffin. I don’t understand what’s so hard about toasting a muffin That is usually uncooked. Their service is horrible.

Fadi A.

I ordered just egg and cheese and they added sausage i was very clear and they repeated the order twice.

laura perez

I received a really gross looking smoothie with a third of it missing and I when asked why it looked like that the worker just said that’s how they look the machine makes them.

Christopher Russell

Made me pull forward from drive thru to wait for fries I hate this because always a problem and today no exception. The wait was way longer than fries took to cook get home and they forgot the chocolate milk. Seriously get it together

BEAR'S DEN

Rude manager poor customer service, how many times do you have customers give compliments to your employees. Exactly not often I step to the side to point out an employee to give a compliment to the manager in regards to how great his service is whenever I come in there. But instead I was racially profiled and disrespected by the manager around 11:15 a.m. today October 10th. I'm a large African-American man and it was clear that the general manager was profiling me because of my appearance. When I was merely trying to give an employee a compliment on his service and how well he seemed to enjoy his job on a regular basis. But instead Hispanic manager in charge of the store was rude confrontational and profiled me. Pretty sure this will be the last time I come to this McDonald's they never cover the front and they always make you feel like you're there bothering them. This is a direct reflection of leadership and I'm pretty sure this is a franchise location it's ran like one. It's always dirty it's never clean and you never feel welcome that's why the lobby is always so empty.

mel moreno

This location is really slow and always out of condiments. Like dipping sauce for the nuggets or jelly for your breakfast

Sean Sadler

Literally 19 minutes for cookies. I onownhow long they take to cook and i had to go inside ask about them then 7 MORE MINUTES LATER they come out 26 minutes for one order of cookies is ridiculous! Maybe if the manager wasn't being discouraging and crapping all over the employees, because it's dinner time, they would be able to handle it. But the male manager, that was there was being super pissy. I never spoke to him. But the multiple negative comments he made to his team during a dinner rush is not okay.

dagorider88

I’ve been coming to this location since 1993 and have only seen the homeless problem outside get worse and worse with all the loitering! They only use one window in the drive-through so it’s always backed up! My last experience I had to wait in line from the drive-through because it was so backed up just so I could drive around and park curbside! Well, I ordered curbside, and my food was never brought out to me! I ordered through the app at home, drove to the location, then selected my curbside after all that. Waited 15 minutes. Tried to call the store three times and no one answered. Even left a voicemail telling them I just need a refund And my food is never been brought out to me after 15 minutes sitting there. Then I proceeded to go find the corporate customer service number so I could try to get a refund from them. Never got the refund. I’ve recorded now three calls to customer service, I have submitted a ticket online, And after submitting the ticket online, was called by the regional district manager, who was supposed to help me with my refund. I explained to her why I ordered curbside due to all the homeless. I don’t feel safe going in. The drive-through is always backed up so she offered To mail me a gift card. After over a week, I texted her to tell her I never received my gift card and confirmed the address I sent her was correct. She told me she sent it so I waited another week. Following up after two weeks, she told me that she sent it but clearly I haven’t gotten it yet and I don’t believe she sent it. I proceeded to call customer service again because the email from submitting the ticket online expired after 72 hours and the district manager had promised me she mailed my gift card in the form of my refund lol. Dealing with customer service the third time, I recorded a representative telling me this would be escalated to their regional office since I have been Stonewall and lied to by the district manager! It is now been over a week. I have gotten no call or voicemail. And still no gift card in the mail! So now I am being forced to file a complaint with the FTC to further investigate this and hopefully prompt a conversation with McDonald’s executive office. All over $15! I have never been through such a hassle to get a refund in my life and just wanted to tell all you people that read these reviews what this company will do if you order on the app curbside and don’t get your food what you will have to go through! Of all the other fast food companies, McDonald’s has been the most complicated procedure to deal with in terms of getting a refund for food you were never served, This is absolutely ridiculous and a violation of consumer rights! I can’t believe a district manager would lie in customer service with literally do everything they can to Stonewall you and lie to your face that it’s being escalated. Luckily, I recorded everything! I recommend not telling these people you are recording them because then they will just refuse to talk to you from my experience. A franchise owner of this establishment at this location needs to seriously check on its staff! This entire situation could’ve been avoided. Had they just answered their phone. I can’t believe of all places McDonald’s would be doing this! Buyer beware!

T B

It's really upsetting to be a disabled veteran and have a handicap placard only to find that the access doors for the handicap parking are blocked. The explanation the door is just not working this morning that's a lie the door is locked. This is a safety issue for any disabled person or elderly person!!

+4

Nayeli Lopez

Every time I come to this place, my order is always wrong one way or another even when it’s slow. The food is either cold or just thrown together. I'm super disappointed that it has become this bad.. There is no customer service to repeat my order twice because the Employee was to lazy to hear my order the first time, drinking are over fill, not the first time, I got a kid's happy meal and two adult happy meal, No sauce in any cold hard Frys and the meals were cold

Alejandro Guerrero

Went to order a adult happy meal. Not only did I not get the box for the meal but the lady who was taking order in the drive thru was super unhelpful and little rude. I asked for a coke and got a Diet Coke I didn’t get any napkins with my order which I guess we need to ask for now. Every time I come to this place my order is always wrong one way or another even when it’s slow. The food is either cold or just Thrown together. Super disappointed that it has become this bad.. This another time that I come not only did they get my order wrong once but 3 times and then when I finally got the correct order the iced black coffee that I ordered not only did it not have ice but I was warm. After I had gotten the incorrect black iced coffee incorrect 2 times I had to go inside and get ordered correctly only to be told by a worker that I had ordered it incorrectly. This is horrible