Darlene McCline

Only one barista was working. However, she acknowledged me, gave me the code to the bathroom before I could ask, and had my order almost completed by the time I was ready to leave. Man, I wish I had looked at her name tag. She was awesome. 💐👏🏽

A R

Great clean location! The baristas were extremely friendly even during a busy weekend morning rush. My drink was made wonderfully and tasted great. Plus I didn't have to wait long at all. Parking is plentiful too. All in all, a really good experience.

Mercedes R

Can I start with how professional how sweet how kind how thoughtful! The barista in the drive-through remembered my birthday told me happy birthday she was so sweet! I didn’t catch her name all I know is she worked around 11am . Hands down she needs A promotion just due to how great of a customer experience she gave

Lisbet Newton

This is one of the best Starbucks out there. It's always clean (when I've been at least). Staff is always friendly. You will always find a spot to park although the parking lot is usually littered with garbage for some reason. Overall a great place to go for coffee, tea, or whatever floats your boat.

The vibe is great for study and clean interior! \nNice place for reading and studying or just relaxing! \nGood thing about this place is that they offer nice cushioned chairs near the wall! \nGreat…

The curly headed green eyed barista was incredible nice to me and my six children. She attend my special needs child with a lot of kindness and gave them their favorite cake pop ( cookies and cream…

Bryan C

Located in a busy area of Katy, this Starbucks always seems to be filled with hungry and thirsty customers. The drive thru is usually several cars deep, the inside has a line, and people are actively coming and going, picking up mobile orders. Still, everything considered, they seem to manage the crowds well. If you decide to dine inside, you will notice the space has seating for about 30 customers, with additional patio seating. Soft music plays in the background and you can't help but people watch, with so many comings and goings. I have had good experiences here with service and like I said, considering the popularity of this location, the fact that they are this efficient says a lot. And, of course, the food and drink are good tasting, as expected from Starbucks. Overall, this is a good stopover in Katy when you need a coffee or tea drink, any time of day. If the drive thru line is too long, I recommend parking and going inside instead. They will take care of you.

+2

Rainy mornings call for warm drinks and breakfast in my house. I stopped in for a lavender London fog which always lifts my spirits. The lavender is so calming. \n\nThe drive thru moved pretty quic…

Rainy mornings call for warm drinks and breakfast in my house. I stopped in for a lavender London fog which always lifts my spirits. The lavender is so calming. \n\nThe drive thru moved pretty quic…

long wait as always, but got my drink to my liking. Fall drinks are my favorite. Only complaint is the wait nothing new!

Christina Nelson

Poor customer service. Not greeted when I was clearly standing there waiting for my mobile order. Decided to take a seat because I saw the drive through line and I’m a very patient person. Sat for almost 10 minutes when I approached the counter and asked if my drink was ready? My mobile order was in store and not for the drive through…which is where it was sitting. First impression was not good.

Chelsea Durst

Ordered a strawberry açaí refresher with water on the app for delivery. I got all my other drinks (pink drink, dragonfruit refresher, and shaken espresso) correct but I got a pink lemonade instead of the strawberry acai refresher. Nothing else in it, no strawberry açaí refresher mix in it but just pink lemonade which I didn’t even want lemonade in it anyways. Called customer service and was told that DoorDash would help me which I got a refund but it wasn’t DoorDash’s fault, this is the Starbucks location at fault. I did not have time to go and reorder since the person it was for was leaving.

Sharanda Mozart

My sisters and I were there for after dinner mocha, grande Frappuccinos. And we shared a walnut bread. Our bill was somewhere around $23. We asked for extra ice so that the drinks would be thick. All three of us were disappointed with our drinks. Tasted basically like crushed ice with non-existent coffee or mocha flavor. If we hadn’t had the whipped cream with chocolate drizzle, there wouldn’t have been flavor at all. We missed the coffee and mocha flavors that we ordered our drinks for. Next time, we won’t ask for extra ice if that was the issue. If extra ice dilutes the flavors or lessens the volume of ingredients in the drink, that should be mentioned to us. These drinks are expensive and should be made correctly and with quality in mind. Can get ice anywhere, wanted flavors. The walnut bread was good.

Marshawn Walker

The drink itself was good; however, I requested easy ice, and it was even noted on the cup, yet I still received a drink filled with ice. This has happened more than once. Picture enclosed n some of the ice melted and it still a lot in there.

OMGosh ! My order took 25 minutes for no reason. Now I see why it has low stars, if I could give zero stars I would.

Even when you ask for light ice they give you 3/4 cup of ice in your drink unacceptable.

Staff was rude when it came to fixing an issue with a black hair found in my cold brew. The blame was shifted onto me instead of fixing the issue. Cleanliness is a major concern at this branch.

staff was rude when it came to fixing an issue with a black hair found in my cold brew. The blame was shifted onto me instead of fixing the issue. Cleanliness is a major concern at this branch.

Very rude service, they always messed up my order and today I decided to say something because they put too much milk on it and it tasted like milk with vanilla syrup, the girl at the window told m…

My wife gave them another chance and......I hate that I have to give them a star. Worst store ever! food and drinks are standard Starbucks. If you want to order here, clear your schedule because yo…

My wife gave them another chance and......I hate that I have to give them a star. Worst store ever! Food and drinks are standard Starbucks. If you want to order here, clear your schedule because yo…

I concur with the previous posters. The customer service is DREADFUL! We waited 30 minutes for our drinks and when asked about them was slightly cut off due to them being overwhelmed! Imagine stepp…

I concur with the previous posters. The customer service is DREADFUL! We waited 30 minutes for our drinks and when asked about them was slightly cut off due to them being overwhelmed! Imagine stepp…

I concur with the previous posters. The customer service is DREADFUL! We waited 30 minutes for our drinks and when asked about them was slightly cut off due to them being overwhelmed! Imagine stepp…

Super long wait. Shouldn’t have to wait 10 min for one coffee. They were letting a homeless guy sleep on the front corner…what a great look!

Fivee Cin0

Took freaking 15 minutes to make my drink. As big woman make my drink and left on the blender and walk off and let me waiting. Extremely bad service.The place is not even pack around 4pm.

Britany Robles

Disappointed Birthday Experience at My Regular Starbucks I come to this Starbucks at least once a week, if not more, and usually have a great experience. That’s why I was especially excited when I received an email about my birthday reward—I was looking forward to treating myself on my actual birthday. When I went through the drive-thru yesterday, I let them know I wanted to use my birthday reward. I assumed everything was taken care of, but later, when comparing receipts with a friend, I realized they never actually applied the reward. This morning, I went back, showed them the birthday email, and explained the situation. I expected they’d make it right, especially since I did try to use the reward on my birthday. But instead, I was told, “Sorry, you would have had to use it yesterday.” No effort to make it right, no real acknowledgment that I did try to use it yesterday—it just felt dismissive. It’s disappointing to feel like your loyalty doesn’t count when it matters. I still love this Starbucks, but this experience left a bad taste in my mouth—definitely not what I expected from a place I visit regularly.