Whataburger
Burger · Katy
Sobre Whataburger
En Whataburger Katy, te transportamos a la esencia de los años 50 con nuestras clásicas hamburguesas, algunas tan generosas que necesitarás ambas manos. Elaboradas con ingredientes frescos y un toque nostálgico, nuestras hamburguesas son la elección perfecta para disfrutar de un sabor auténtico y un...
En Whataburger Katy, te transportamos a la esencia de los años 50 con nuestras clásicas hamburguesas, algunas tan generosas que necesitarás ambas manos. Elaboradas con ingredientes frescos y un toque nostálgico, nuestras hamburguesas son la elección perfecta para disfrutar de un sabor auténtico y una experiencia inigualable. ¡Ven a descubrir por qué llevamos décadas siendo un referente en el mundo de las hamburguesas!
Què diuen els clients de Whataburger
This Whataburger generally receives high praise for its service, food quality, and cleanliness. Many reviewers specifically commend the friendly and efficient staff, with Esther, Jaylin, Bryant, Devine, Anna, Zohra, Monica, and Jabe being mentioned by name. Some customers have reported long wait times, especially in the drive-thru or during busy periods.
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Ideal per a
Tip: Use the mobile app for curbside or carry out, especially during busy times, to avoid long wait times.
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Opinions de Whataburger Katy
I tend to come here when I'm in the area and i'm always having a good time. Service is good and the food is fresh. Last time I went, one cashier, Jabe, was very helpful and had a ton of recommendations ready depending on what type of flavor you're in the mood for. She definitely needs a raise.
Whataburger truly surprised me. Not many fast-food chains carry Strawberry Fanta, which happens to be my favorite, and their strawberry shake is very good. That said, the main reason I’m writing this review is for the staff, the cleanliness of the store, and the excellent service. I was greeted with friendly faces, my order was completed in a timely manner, and they’re generous with sauces. Everyone was welcoming and pleasant, and it’s clear the team knows what they’re doing. Customer service and excellence clearly matter here, and I really appreciate that. Overall, excellent service. Keep up the great work, team.
Great experience at Whataburger! The food was fresh and delicious, and the service was excellent. Esther was especially friendly and helpful, making the visit even better. I’ll definitely be back!
This Whataburger location in Katy, Tx by Pin Oak is awesome at what they do. My order is always on point, the staff does a fantastic job. I love the cleanliness of the restaurant and the food quality is always great!
I've been coming to this location for years. There's rarely a time that I'm not greeted and treated like I'm some important figure walking in this place. Anna, Zohra, and Monica are always helpful. They get the order correct and out in a timely manner and are always genuine and kind. If there's any problem (rarely at this location) it gets handled quickly and without issue. I've been to a lot of Whataburger locations and this by far is always my go to. Those three ladies should be considered true treasures to this company.
This place has the best service. The staff is so freaking friendly and its clean and fast the food is always hot ASK FOR ESTHER WHEN YOU GO THERE SHE IS SO NICE AND FRIENDLY AND SUPER FAST THIS IS THE BEST WHATABURGER IVE EVER BEEN TO
If it was possible to give this store a six star rating, I would do it. Jaylin and Bryant greeted me and helped me with my order and were cheerful and engaging while doing so. Their order server Devine was sweet and friendly. The food was delicious and I was able to customize my order to accommodate my dietary restrictions. Well done hiring manager for a busy Saturday late lunch day shift.
Stopped for a quick burger on my drive from back home to San Antonio. Was late and it was pretty busy. Regardless of how packed it was, the service was great, food came out hot and fresh. Top 5 of the Whataburgers I’ve been to, and this will be the only one I come to when coming back to Katy/Houston.
I had such a great experience at this Whataburger! The restaurant was clean, the staff was super friendly, and my order came out hot and fresh. You can really tell they are efficient and take pride in their customer service here. Definitely one of the best Whataburgers I’ve been to. Highly recommend stopping by if you’re in the Katy area! 🍔👏
So far this whataburger is doing better then before there drive thru times are better. Food is always made fresh and hot. They got new order takers they are more friendly and have a better atmosphere than before. They do get busy during game nights so the time may take long but over all not a bad whataburger.
This review is based on other fast food restaurants like Whataburger I find this to be a clean restaurant inside and out friendly service food comes out hot. I would encourage to use the mobile app for either curbside or carry out just because it can get real busy this location has over 10 curbside pick up spots. It’s right next to an H-E-B and right right off of I 10 so I can get real busy. Staff are friendly parking was ample although I know that I can get real busy so you have to be careful about that. Would recommend and plan on going back
Every Whataburger I've visited offers a know what to expect consistent experience. Great food. Love the smell. Good, quick courteous service and a smile. Clean restaurant, clean men's room. Appreciate racking up points to encourage my return visit. Nice location near Katy Mills Mall. Plenty of parking space. Be sure to fill out the receipt survey for a return visit reward. What a meal. Not just a meal, an experience. Whataburger!
genuinely just had the best patty melt ive gotten in a while id go back and tip if i could... god bless whoever was working tonight
Great service and prompt food delivery.\nGreat access from I-10 easy and quick \nBurger was cooked just right.
Atmosphere: I did the drive through, so my atmosphere was most excellent. Food was standard for Whataburger. Not outstanding, but it was hot and fresh.
Food and service was good... got a yummy breakfast burger ($5.19) that likely rivals any other chain. I'm just bummed because Buc-Cee's was two miles further. Whatabummer.
I hate to say that I had to give this location and this location only a 3.5 star rating only because after eating it I was up in the bathroom multiple times. whataburger or as we from East Texas ca…
I hate to say that I had to give this location and this location only a 3.5 star rating only because after eating it I was up in the bathroom multiple times. Whataburger or as we from East Texas ca…
Came through the drive through and ordered 2 things. A number 1 with mayo and lettuce and a number 2 with cheese no pickles and no onions. They messed both of them up. How do you mess up 2 items completely… 10/14/25 9pm
I have never sat in line for fast food for 42 minutes in my entire life nor will I ever again...there were only 4 cars ahead of me. They didn't mention the long a-s wait and thank me for my patienc…
I have never sat in line for fast food for 42 minutes in my entire life nor will I ever again...there were only 4 cars ahead of me. They didn't mention the long a-s wait and thank me for my patie…
What has happened to this whataburger? 25 minutes from ordering to pickup? I was directed to the "B" line where I sat and watched 4 vehicles that had been behind me and were directed to the other l…
Food was mid and cold and our server literally yelled at us when we tried to order the whatawings wings with a buy one get one free coupon she said, " you're not gonna get the wings it's expired. T…
Food was mid and cold and our server literally yelled at us when we tried to order the whatawings wings with a buy one get one free coupon she said, " you're not gonna get the wings it's expired. T…
This location is not great. Do not recommend go to a different one. I've never had any issues with any other locations. Got wrong food order on another occasion my burgers were all smashed on one s…
Not sure what has happened over the course of the last few months but this location service has tanked. The drive thru line is always backed up and even when ordering inside or on the app it is an …
The dining room was dirty. The soda maxhine jacked up the while dining alone got up to get a coke and they took my tray. I do not like Whataburger since they were bought out.
Service is poor waiting to long for the food not even busy and they have workers out side taking orders.
This location has to literally be the worst in the area. I’ve lived in Katy my whole life and since day 1, this place has sucked. -every time I go through the drive thru, the wait time is crazy long -they mess up our order every time -the burgers are mediocre. Other whataburgers makes their items how they are suppose tom this place is so sloppy and hardly puts and toppings on. -workers look like they hate their life I’ve asked workers why my food is taking so long and for years, I hear the same thing. They tell me the managers are terrible and not organized. I take the extra drive to go to the cinco ranch location. I get this same service every time I come here and I’m not the only one because I see others complain too. My final straw was last night with I got a honey butter chicken biscuit. First off, they use to be huge. Huge piece of chicken and a larger biscuit. This thing was so tiny, I could have eaten 3. I swear they put a tablespoon of honey butter on the corner and a chicken nugget in the middle. The chicken was so small, at first I thought they messed up my order and only gave me bread. It’s so irritating to pay a lot of money for very poor quality food.
Great And Friendly customer service. Seemed to be short staffed but the team still worked very hard to get me my food fresh so I didn’t mind the wait ! I was greeted at the door with friendly smile!
I usually refrain from leaving bad reviews untill someone truly has earned it thoroughly. I stood at the register for more than 5 minutes with nobody ahead or behind me. There were about 5 people working behind the counter n kitchen up n down. Almost everybody saw me waiting for them to attend me but nobody even bothered to say hi or they would be with me shortly. 5 long minutes after a gentleman showed up, again no greetings, took the order in the coldest manner possible. Much to dismay, lo n behold, the order was messed up as they paid no attention to instruction as which cheese I wanted. Had to wait again for them to attend me n fix the order. Horrible place and lazy people with notion customer service, not the mention floor was covered with used napkins n sleeves of straws n stains of food. Horrendous, horrendous and horrendous experience.
The wait time at this restaurant is ridiculous. With only 6 cars in the drive through we had to wait about 25 minutes to get our food. In addition to that, two of our four burgers were missing cheese and the tea barely had any ice in it. Quite possibly the worst experience I've ever had in a whataburger.
Slowwwww. Don't bother using the app to pre-order. Its quicker to order in person. I ordered my meal 20 minutes before someone ordered in person. That person ordered, ate, and left before I got my food.
The curbside wait here is always absurdly longer then the app timeframe given, but today, after 30+ minutes of waiting and having to go inside only to see several other patrons waiting over 30 minutes (one said they had been there almost an hour), I left without my order and a call to corporate for my refund. They apparently had half the order sitting the entire time and were planning to just add to it and send cold chicken on its way. Last time for this location for me.
I went here for the 75th anniversary, whataburger was having 75 cent burgers. Well, I'm not trying to eat highly processed fast food. But you can't beat that price. You can only do this through the mobile app, but for some reason it wasn't working for me. But I was already stuck on going to whataburger, so I ordered the new wrangler burger through the mobile app and I shouldn't have. It took 45 mins to get my order. They forgot my drink and come to find out, there out of ice. It was a good thing I was in leave for a deposit for my company. Otherwise, I would have been losing money on my lunch break. If this happens again whataburger, be more organized!!
The wait time in the drive thru is absurd. The young African American female that worked the drive thru at 11:30 pm on 8/4/25 has the worse customer service. After waiting in the drive thru at the order box for 25 min to place an order and experiencing how she decided to speak with me I decided to drive off and not place an order. I will not spend my money at a location where I’m spending this much time and receiving attitude.
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Katy, TX 77494
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Katy, TX 77494
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