BA

•Orders are quickly served. Dining area was packed when I visited but I did take away. •Delicious hot coffee and chicken burger! Perfect on a very cold winter morning. •Convenient location in Times Square.

Anthony Irvin

The food is good. The place is very crowded. Best to order through a kiosk. Also has front counter to order as well. It takes a little while to collect the food. It's difficult to find a counter to eat and parking.

Orest Chura

The food establishment is at a fairly high level, the workload, despite the location, is quite moderate during peak hours, the prices are within reach, I recommend visiting if you are nearby

Stacy Mastrolia

Food was good. Fries were hot. Order was correct. Took about 15 minutes to get fries and a drink. The restaurant could have been cleaner and the bathroom definitely could have been cleaned. You need a code to access the bathrooms. The code is on the bottom of your receipt.

Wendy Rivera

Kiosk doesn’t work when you want to put your code . When I asked for help they were very helpful and since my app didn’t work I got a free McGriddle and hash browns! Thank you guys !

Md Abdur Raquib

This McDonald's burger is similar to other outlet. It's located in heart of Manhattan. Ambience is excellent. Liked so much!

+6

This location is well organized, and the setup feels very mainstream. \n\nIt's right in the heart of Times Square, but there are no seats on the first floor and to advance further security is present…

Place was pretty busy. Ordered a coffeee n sat inside out of the heat while we waited for our show to begin. Place is very clean also.

Place was pretty busy. Ordered a coffeee n sat inside out of the heat while we waited for our show to begin. Place is very clean also.

I always enjoy the food from here, but ordering on Uber Eats they literally NEVER give me a straw and it’s so annoying. But the food is always warm

I always enjoy the food from here, but ordering on Uber Eats they literally NEVER give me a straw and it’s so annoying. But the food is always warm

I’ve eaten at various mackdonalfs all over the world and I’m sorry to say that this one is in my opinion not a good one the taste of our burgers was not like we are used to - they just didn’t tast…

Typical McDonald's, but nicely refurbished. Not open 24/7 at this point, which is disappointing. Always great coffee.

C K

Staff seems detached from customer service. May be overworked. Next day they opened after 6:40 am. Ignored the crowd standing outside waiting on the 6am opening. No communication, looked us in the eye, opened the door for another staff member with No notice on when they would be opening. 10/23/24

Wow! Was able to get regular Yellow Mustard on request for the first time in a McDonald's in New York City! So glad I didn't have to go with the Hot Mustard or Honey Mustard on my Egg McMuffin!\n\nIs…

Eduard Sidorov (SOLISTIKA)

ordered bin mac. The burger was dry... especially annoying when a person on the distribution calls your number and ignores. I waited for him to let a few people go to explain to him that my order was right in the front.Such situations are pissed off and do not want to return again. They often make mistakes in orders, do not look at notes. The milk in the coffee was sour. but I'm already used to the fact that hot coffee is cold, and milk is often sour. The only thing that is always good in McDonald is products that do not cook themselves: Apple Pie

Missing condiments that were paid for. Mcdouble burger with garbage part of onions & barely any onions. Deinks mostly filled with ice. Scam.

Missing condiments that were paid for. Mcdouble burger with garbage part of onions & barely any onions. Deinks mostly filled with ice. Scam.

I recently visited a McDonald's and had an unpleasant experience. I needed to use the restroom, but the staff member guarding it insisted I purchase something first. Fair enough, so l used my McDon…

I recently visited a McDonald's and had an unpleasant experience. I needed to use the restroom, but the staff member guarding it insisted I purchase something first. Fair enough, so l used my McDon…

The food tasted like cardboard. The workers obviously saw us but never responded! We finally had to resort using the terrible self checkouts! The ambiance is not great! The area it is in is a sketc…

The food tasted like cardboard. The workers obviously saw us but never responded! We finally had to resort using the terrible self checkouts! The ambiance is not great! The area it is in is a sketc…

I find the staff (in general as there are exceptions) to be rude.\n\nOrder numbers on TV do not work and they do not honor table service (despite the table numbers).\n\nAmbiance is quite poor as …

me and my girlfriend went on a trip to NYC we stopped by a few places day one including this mcdonalds and boy do i regret it my girlfriends chicken nuggets were cold there was a piece of hair on my…

me and my girlfriend went on a trip to NYC we stopped by a few places day one including this mcdonalds and boy do i regret it my girlfriends chicken nuggets were cold there was a piece of hair on …

The food was so nasty. It was dry. They took too long to take my order. They didn’t give me what I asked for some of the machines aren’t even working. I never received my McFlurry. I waited 20 minu…

The food was so nasty. It was dry. They took too long to take my order. They didn’t give me what I asked for some of the machines aren’t even working. I never received my McFlurry. I waited 20 minute…

Had to wait 30 minutes for my order. People who ordered 20 minutes after me would have their orders before I did. Extremely busy, which means they are making a lot of profit. With this in mind, the…

Greta

I came to this mcdonald’s earlier today and it was quite busy, which means many orders were being called out at once and there were lots of people waiting around the pickup area. My number gets called out and in the 2.5 seconds that it takes me to walk from where i was standing to the pickup bay, the woman working there decides that my order is not allowed to be put down on the counter where at least 20 other orders were and locks it inside a box, i’m standing there watching her out it away and am a bit unsure of what has just happened, i wait by the box for a few minutes to see if maybe she realised my order was incomplete and was waiting on additional items, but she never adds anything else so i ask her to retrieve it for me in between her calling out numbers and she stands there and lectures me about how i shouldn’t wait ages to get my order and should have gone when she called it, i then proceed to tell her that actually i did go as soon as she called it, she just put it in this box before ever placing it on the counter even though every other order was placed on the counter. she then rolls her eyes at me and waves me off. I found this really upsetting as i didn’t do anything wrong and instead of her just giving me my order she had to stand there and lecture me even though she was the one who made the mistake. I feel as though every other place i’ve been to in new york has had excellent service and was quite upset by her actions. I don’t know her name but she had short hair so be ware of her!!! she will hide your order from you and lecture you when you’ve done nothing wrong :((

Maksym Charuk

Worth McDonalds ever. Here are their cheeseburgers 😁

Everett Ross

Coffee was half empty, made wrong, and tasted worse than other locations. Additionally, the person calling orders was using their library voice so everyone was pressed up to the front.

Shooting Star

Absolutely horrible. You can not go in between the hours of 2-5pm . Wild school kids . You see them picking fights with customers security does nothing . If the school kids don't take your order when # is called . They should enforce other restaurants in the area way of handling this like shake shacks . No school kids between 10 and 17 with out adult . They usually stop them at the door . I even seen these kids open up peoples bags and take stuff . It's so jammed pack with them you can't even turn around. People definitely don't even notice half the time. Don't allow school kids at the door. 10 of them buy one burger not worth losing customers during prime time . It's just getting worse as 2025 comes to an end .this place also has no drive threw. Is not open 24 hours .

Nelly S

I have been to this location about 5 to 6 times within the past 2 months and every visit is a major major disappointment. The managers are absolutely useless. The service is unbelievably slow the food is barely freshly served. There's no hustle there's no leadership no care for how the food is made. Nobody should be waiting 25 minutes for anything they order that's completely unacceptable. When you complain the so called "managers" don't even acknowledge this issues properly if not at all when you say something they are quick to get an attitude. This location barely deserves 1 star

Jordan Rodriguez

Absolutely disgusting establishment. You’re based in the heart of Times Square and this is how you treat your restaurant? Sure it’s a McDonalds but if I’m in the middle of the city I expect better conditions. The hood in the Bronx has better bathrooms than this. I told the worker (who ignored me twice when I said excuse me to her) there was no toilet paper and she just walked away never coming back to assist. If this is how you keep your bathrooms imagine how you keep your kitchen!!! Disgusting. Don’t eat here if you worry about CLEANLINESS.

James Leichter

I've never given a McDonald's a 1-star rating. I felt like I had to in this case. A customer was complaining about the quality of her drink. It was a specialty drink of some kind. The lady was impolite if not downright rude. The customer was out of line and there's no doubt about that. But the manager could have been diplomatic and chose not to. The manager could have simply diffused the situation by being super polite. Yes ma'am, no ma'am, sorry about that ma'am. The whole thing would have been over. She did not offer to make her a new one. She simply gave her a refund. Basically threw the money down on the counter right in front of her. The manager argued with her and raised your voice. The customer raised her voice. Seeing that the manager is supposed to be a leader, the other employees chimed in against the customer as well. They were all talking negatively about the customer in Spanish. This customer did not speak Spanish as far as I can tell. Even after she left, the front crew went on and on about what a terrible person this customer was, in Spanish. By the time I got to the register, the lady behind the register was all fired up and fairly rude. She kept yelling, next in line next in line. All of this was due to the manager setting a negative for her everyone's behavior. P.S.: My wife squashed a rather large cockroach on her way out.