Chick-fil-A

So- definitely not a "my pleasure" experience. The service was quick, but the freshness of the food and attention to detail definitely lacks.\n\nI'm not sure if we'll visit this location again. \n\…

So- definitely not a "my pleasure" experience. The service was quick, but the freshness of the food and attention to detail definitely lacks.\n\nI'm not sure if we'll visit this location again. \n\…

Wow! What a great place. Is a little intimidating at first because of the amount of people that show up. But the service and food come out quick and hot. And the lobby and bathrooms are immaculate.

This Chick-fil-A is probably one of the worst service wise I have been to. Very unorganized and a half hour wait time or more in the drive through is ridiculous

The sausage biscuit with egg (no cheese), hit the spot this morning, (June 24, 2021). Customer service as always, was very pleasant. :)

The sausage biscuit with egg (no cheese), hit the spot this morning, (June 24, 2021). Customer service as always, was very pleasant. :)

The sausage biscuit with egg (no cheese), hit the spot this morning, (June 24, 2021). Customer service as always, was very pleasant. :)

Right next to TTU, it's a busy location. I ordered for 7 people and they nailed it, got it all right, and with a smile. Kudos to Chick Fila, this location did the brand proud.

Joseph Gallardo

Food is great, but place looked run down on the outside and drive thru/mobile lines are pretty inefficient.

Eric Simonsen

Went here just before a Tech game as a fan of an opposing team. Food was typical Chick-fil-A food. It came out fast and tasted great, even though the restaurant was packed. I'm giving this a 3 star review because I was a little disappointed with the service. Someone came through the dining room, as is typical at Chick-fil-A and checked on all the tables to make sure they were doing okay, but they walked right last ours and didn't say a word ro us. Not the kind of service I would have expected.

Tomurbs

Very slow drive through - budgetan extra 15 minutes out of your day, consider ordering inside, or using the pre-order mobile service. 9 cars are backed up Saturday at 9 in one line…ughh! More staff is needed

Maria House

We ordered on Mobile-Thru and 2 people had orders ready, and 2 people had to wait an additional 10 minutes for their food and were no offered no apology or any compensation for the inconvenience. We chose to go to cfa because they have speedy service always and we were on a time crunch. This experience was highly disappointing. Didnt even get a fork for my mac and cheese. All our fountain drinks tasted TERRIBLE and were watered down. 08/21/2025.

I probably should've read the reviews first, looking below, I've never seen a Chick-fil-A with so many bad reviews. \n\nThe good: the food (though the wheat bun could have been fresher) was good an…

I probably should've read the reviews first, looking below, I've never seen a Chick-fil-A with so many bad reviews. \n\nThe good: the food (though the wheat bun could have been fresher) was good …

every time i come to this location its the rudest workers. very unfriendly and rush you the whole time when your trying to order. makes you feel very uncomfortable! definitely changing locations.

I request hot fries with my meal barely warm and so soft undercooked so upset meal's now days are 10 dollars and up we deserve a hot meal. So depressed.

Three tries and it's unanimously true - the slowest Chick-fil-A in Lubbock by a mile. \n\n"I'd like an egg white grill, just the sandwich, please. No drink."\n\n"The combo or the sandwich?"\n\nSi…

Terrible waited 40 minutes in drive sat at drive window 10 didn’t get all my order send son inside they made him wait 19 minutes in drive paid 50$ for cold food and a 1 hot sandwich they finally go…

Terrible waited 40 minutes in drive sat at drive window 10 didn’t get all my order send son inside they made him wait 19 minutes in drive paid 50$ for cold food and a 1 hot sandwich they finally …

Court Manske

This was the slowest Chick-fil-A I’ve ever been to in my life. Staff have no urgency procedures are 10 years in the past.

Melani Teague

Drive up impossible went inside they gave my salad to drive up then the nuggets I ordered too. Didn't give me my sauces. Waited over 25 minutes. Very disappointed disorganized service

Trey Gammel

Terrible way of doing business can’t do more than 3 orders at once. Other chick fil a would put this one out of business.

Paul Brawny

Getting email bombed from this location. Also the email says to get breakfast before 11 on Wednesday for free reward. Well guess what, you sent the email at 11 and it’s Wednesday so how is that supposed to work?

Lauren Del Bosque

This location is slow, drive thru and mobile line is not organized and they dont tend to both sides after ordering. Longest wait I've ever been to get food at a chikfila. Wont be back at this location

Berenice T

Worst experience I’ve had in a chik fil a. Being this one of my go to fast food restaurants specially since I have kids. But it took them almost 30 mins to get my food out even though I order through the app. I had to call the restaurant while waiting to make sure my order was coming out. So what is the point of ordering ahead of time if you are still having to wait 30 mins or so. Very disappointing customer service. I didn’t even get an apology for the long wait.

Leslie Palacios

This is the second time I have ordered salads from them through door dash. And no salad dressing was placed in my bag. The bag is sealed before the door dash driver can pick it up so it isn’t their fault. I called and they said to let door dash know….well all door dash can do is refund it. And now I’m at work with a dry salad. Just a major inconvenience. Honestly, not going to order food any longer and only go through drive thru.

A Ruiz

ANOTHER BAD EXPERIENCE!! Only ordered 1 drink on the app to go through the mobile order line… took over 10min because they allowed someone to enter the mobile app line who DID NOT order ahead on the app. About 6 cars went through the regular line while myself and another car waited and waited, ridiculous! Spoke with Mgr Liz but she only excuses, excuses. THEN when I left with my 1 drink it tasted awful!! This is why I will continue to go to the Chick-fil-A on 82nd & University. They’re always on point with food and service!! Very disappointing…I used the mobile app to submit my order but that was a waste of time! Once I arrived it took over 10min in drive thru line to receive my food; this was at 7:30am. This was a reminder, why I don’t choose this location anymore.

Kassandra Delacerda

If I could give zero stars I would. Today I waited well over 20 minutes for my order. The manager said it was being bagged. After 15 minutes another employee approached me and asked if I needed help. I informed her I was waiting for an order that was supposed to be in the process of being bagged but I haven't received anything. She checks on the order and says it's still being prepared. MANY PEOPLE have been served by now, people who came in after me. I ask about my order again to which they say it still isn't ready. I asked if they had an ETA and they said they're waiting on chicken. (It's a chicken place... How do you NOT have chicken ready at all times?) They continuously skipped over my order which was a plain ol spicy chicken sandwich. Not a meal!! I was LIVID and the manager was not empathetic in anyway shape or form. I felt like it was because I'm "of color" if you will, surrounded by yt people. I was super polite and way more patient then I should have been. I hope their pillow is soggy and hot for the next week!

Albert Ramirez

This location failed on every level. I was in Lubbock from out of town and chose Chick-fil-A because the brand usually delivers fast, respectful service. Not here. I accidentally pulled into the mobile order lane. When I reached the menu board, the employee refused to take my order and told me to move forward and order at the window, even though five cars were ahead of me. That wasn’t an option. I backed up a few feet, placed my order through the app, and returned to the speaker. I was ignored. Three more cars in the adjacent lane got served while I sat there with zero acknowledgment. I ran out of time and had to leave empty-handed. When I called to speak with a manager, the supervisor came off annoyed, offered no help, and clearly didn’t care. This was just poor service, it was a total failure of leadership, communication, and basic decency. DO BETTER.