Anahi Sanpedro

Every time my family and I go (on separate occasions) the employees taking orders outside are rude. Food is great, but service is not great at all. They force their service with an attitude and after a long day, no one wants to deal with that kind of service. Do better.

Stevie Williams

Their food, and their drinks are good. But half the time I don’t even get the right food or drink that I wanted. When I get the right thing, I am seriously so grateful, and I know that’s with every store, but at least some stores get it right almost every time. This Chick-fil-A gets It right almost never. If you wanna go sit inside, it’s a great place to go. But if you want to order, I suggest ordering from somewhere else.

Bodega Mouse

Morning was slower than usual with barely any customers in the drive-thru. My main problem though, was with the food presentation. This chicken biscuit looked like it was thrown around and wrapped. Very difficult to eat. What a disaster. 7/26/24: They messed up again. Ordered a chicken biscuit with egg and cheese. I unwrapped the food and it was a nasty english muffin with sausage egg and cheese.....What's going on with chick fil a lately?

THE WORST FOOD!! My food was very cold. The “manager” promised to comp my meal on the next visit and didn’t. He stated that I needed the receipt after he’d claimed to write my name down. HORRIBLE SERVICE even though MAJORITY of Chick-fil-As are TOP TIER.

The guy who took my order acted like he didn’t want to be there. He didn’t repeat my order back to me, which led to several mistakes. The person confirming orders was actually the best part of the experience he was awesome. When I got to the window, the employee basically threw the order at me and walked off. I realized I was missing my sauces, so I waited there. They looked over but no one came to help, and I had to call out for assistance. On top of that, the food was wrong and the quality was horrible. Also, please tell me when you guys stopped saying “my pleasure,” because not one person said it. Overall, the experience was awful and I won’t be going back.

Jessica Amevor

I wanted to redeem a free breakfast sandwich and was told I couldn't choose cheese and egg sandwich for the redemption was charged for it. I was told I had to order a sausage egg and cheese sandwich. Like why couldn't it just be rung up like that. I didn't want the sausage. I'm just disgusted with that small inconvenience that I feel like shouldn't have been an issue.

Quiyonte Ruffin

I am extremely disappointed with my experience at this location today (Jan 3rd). I ordered a Chick-fil-A Cool Wrap and found a long hair embedded inside the wrap. It was honestly stomach-turning, and I couldn't even finish the rest of my meal out of concern for food safety and sanitation. I have attached a photo of the hair and my receipt for management to see. I expect a much higher standard of cleanliness from Chick-fil-A. I hope management takes this seriously and reviews their food prep protocols to ensure this doesn't happen to anyone else.

Amanda M

Girls rolling their eyes in the drive thru just for asking for light ice? Both drinks were completely filled with ice. Might as well be a child sized drink. What a rip off, the manager refunded us but we didn’t take the food so it’s what she is supposed to do. She acted like she was doing us a favor… can’t trust these ppl to make food. I guess this location throws “my pleasure” out the window.

M H

These were the best salads around, however last 5-6 times the salad is old and brown. Will be finding a new place to order my lunch salads. 🙁

Jade Williamson

I know Monday is the day for the B team but the attitude of the staff is awful. They forgot to give me my kids meal and I immediately went inside to get it and they acted as if it was impossible they had made a mistake. They had me bring in all of my other order to “prove” I hadn’t gotten it and then the girl at the counter who had just been touching everything else went through my bag and touched all my fries with her bare hands and dumped them in the bag while doing her “investigation” The chicken is always good but the service I got tonight was awful. Not one “sorry for the inconvenience” or anything.

Stacie

I have gone to this location at least eight times in the last month, and every time there is at least one problem. The service is awful! I have never experienced constant issues like this at any other Chik fil a! They provide a clean environment and the food is delicious, but the service is super slow and awful. If I am using the drive-thru (which should be the fastest) and it is during peak hours, I am always waiting at least fifteen minutes before I receive my order! Also, there is always something missing, usually condiments, with my order. Today I finally arrived at the window to receive my order after waiting for twenty minutes through the lines, and they did not have my soda prepared and were just yapping between each other about random life stuff. To me it is common business sense to have people pull forward and out of the way for other customers if their food is taking longer than a minute to prepare and deliver. Jere though, they just make everyone else wait longer and dont even have the other orders ready! Also, when the drive thru employee is needing a minute to catch up on a previous order, they should explain they are sorry, but they will be with the customer in just a moment instead of me waiting an extra two minutes to tell them my name and I have a mobile order. When the drive thru is so busy that it is preventing traffic from moving, there should be employees outside to help speed up the process. The management here seems awful! I have had poor experience when I ordered inside as well. It is ridiculous!

M KC

What has happened here? We got two orders of nuggets. One order had this mutant nugget (photos included) that when we broke it open it was just slimey gel. In the other order half of my nuggets didnt seem like chicken. It was gross gel with rubbery parts. The dog and cat liked it, but it was too nasty for me to eat. With how expensive a meal is at CFA, I am usually appreciative that at least the food is good. This was really disappointing.

chelsea

The person who packed my order, clearly didn’t read. Items were missing, Dijon mustard, and a cookie. Instead, I was given regular mustard and grape jelly? I ordered a pretzel sandwich. What would I possibly need grape jelly for?

A

I ordered four kids meals, each with a side of fries. Unfortunately, all four servings of fries were overcooked to the point of being hard to bite into. To make matters worse, while drinking her Sprite, my daughter felt something unusual in her mouth. She spit it out, removed the lid from her cup, and saw a bug in her drink. This experience was extremely disappointing, and I will not be returning to this location.