Regina provided the most excellent customer service that I have ever experienced at any pizza location. Her tone was excellent, she provided correct/accurate information and genuinely wished me to have a great rest of my evening. I look forward to continue my business with Pizza Hut because of Regina!

The staff went above and beyond; I had ordered online and my order went to this location, I was contacted and informed that they don't actually deliver to my location and gave the the number to the location on Gross, that location hung up on me 3 times and left me on hold for over 15 minutes, I called this location back and even though it wasn't their area they took such great care of me. I can not brag enough on the wonderful service at this location!!!!

I always order here and I never get garlic on my bread, I think I didn't choose that option while ordering online I called to see if they could redo it for me and Webster was very helpful and polite he didn't hesitate to make sure I was satisfied with my order. I'm sorry for that but I am grateful. Thanks guys!!!

Ordered two pizzas and they were ready shortly after I arrived at the store. I got them home and everything was exactly as I ordered. We really enjoyed the meal.

Pizza hut has always and will forever make the best pizza around. They have great sauce and the crust is too die for. Thank you guys

Funny thing is, my order was wrong, but they corrected it before I even got it. The manager came out to let me know the situation and offered to remake the pizza himself. Kudos to the manager for handling a possible escalation and not forcing the cashier to handle it or letting me find out when I got home. I would definitely come back

I have been a customer of this location for approx a year. I am always super happy with the service and quality of the pizza. 110% awesome. Pizza is always done to spec and the friendly staff are quick, polite, and always have a smile. Especially today given their system was down, service was prompt, and the team was not frazzled. Will continue to get my pizza fix here. Thanks!!

Brenda Orozco

Great customer service! The pizza is always good & fresh !

Fernando Gonzalez

Leslie the manager gave excellent customer service. Always make’s sure everything is fresh and delivered on time.

Kaitlyn Olszewski

James and Nick were so kind and so helpful!! They let me know about their current deals going on, the food was made perfectly and was finished when they told me it would be finished. I love coming here, it’s so good and the employees are always happy to help.

Rachelle

Everything was extra good today, it's always good but extra good today. Everything was perfect & exactly as I ordered it. Ordered online & they always have it done on time. Employees there are very friendly, been going to this Pizza Hut for years now & the food is always good & great service

Stacey Ailshie

We stopped for pizza, pasta, bread sticks, and wings for a picnic. The manager was on duty. He was amazing! He was so refreshingly kind and conversational, while quick and professional. He even remembered plates and napkins! I would go here again in a second!

V K

Thank you! I continue to receive great service and great food from you! I even scheduled a delivery for Super Bowl via phone as I was having a problem with the app scheduling it, you absolutely nailed it! Can’t thank you enough!!!

Katarina Auer

Everything came hot, fresh, & delicious. I ordered a well done veggie-lover's pizza on thin crispy crust, 6 bone in wings, and fries. Kind, hardworking staff were really friendly and let me know they are hiring. Clean dining room right next to a local sweets shop.

+2

Ordered 5 pizzas for my basketball team & our movie night! Order was correct & pizza still hot when it arrived! No complaints this go around!

I placed an order online trying to use my birthday coupon but there was NOT a place to enter the code. I got charged for the item and had to call and cancel the order. I hope I get credit for the charge. I then ordered from another location and got the breadsticks with the birthday coupon through the email. My suggestion is that you put the coupon code line back in the website.

Pizza here is very great and I always order from them. However one employee by the name of Amanda as not mastered the skill of good customer's service. She was very rude to me. This was the first bad experience. . However one rude employee does not take away there great taste, the pizza is awesome! Order from them today.

Get better costumes services I get they are work hard but not all the time I place a order on the app my order was ready I gave them extra time igot to this place my order was not ready I waited 20 min after my order the supposed to be ready nothing I have to leave whit just half of what I already order and pay for it to

F B

The bathroom was gross, but the customer service was awesome! Sunday 1/12 at 4:00 pm. Cashier was great!

R Ennis

I like McDonalds on Falcon Ridge in Mesquite. I have not always given McDonald's a good review based on the various locations. However, the McDonald's I frequent is the Falcon Ridge location. It's a typical McDonald's but my husband and I like the Egg, Sausage and cheese breakfast muffin and a hash brown patty with it. It always tastes good to us, especially when we stop there before traveling because it will usually be our only meal of the day. The burgers are good, I mean I would love to say we have a better fast burger joint in town I love, but we don't. So this McDonald's is sufficient for me, the fries could be better, but like other places we know the fries are pre deep fried and sit under a hot light. The young staff is always present, and I wish some of them knew how to be more customer friendly. But ok...it's a quick meal.

Structure Music USA

The staff and management were a great combined team that delivered fresh tasty pizza and wings. High energy and positive vibes create the perfect environment to just sit and enjoy some delicious treats. If I were a local I would love to work in this environment. Very close to all roads so your food delivery will be very fast. 😋 i ordered the veggie lovers on thin crust. Wow! Crisp fresh hot and fulfilling toppings.

We have been buying our pizza from this location for a while because the locación on Elam road is so bad the food started getting pretty bad where we stopped buying it from here because we would order the stuffed crust and the crust had no cheese in it I went ahead and tried it one more time this weekend and they did a very good job the stuff crust had cheese in it and was better.

My order wasn’t right but the food was still hot and fresh

Good pizza but the only reason for the low rating is that the delivery guy left the pizza on the roof of the car. The customer must have been mad to find out it was going to take longer for the order.

My pizza was not hot , it was warm. Same for me wings. I called shortly after I placed my order to see why it said 100 -110 minutes for delivery. The young lady explained it was only two drivers working. I was understanding in that situation.

Date 2/28/26. Caryout. Ticket# 0057. 4:39pm. One pizza $10.83 I did a $3 tip. Total $13.83. My card was charged a final amount of $24.66. I disputed with my bank. Making you aware of extra card charges

Kathy Harris

Not as good as other locations I've been to but it might have been the "Pub Pizza" I ordered.... hadn't ordered it before but it sounded so good....very disappointed.

MELISSA TSCHERSCH

Coming from NY, I could barely believe the drive thru pizza experience. I totally recommend calling in advance as they are prompt, courteous, and professional. Usually, the huts we visit are sit down with salad bar sometimes beer. We ordered extra sauce prepared to pay but never received it. We were disappointed because the sauce is the best part about the breadsticks. Forgivable because we will return.

Food was almost an hour late. And kept getting a different time when it would be ready. 1 pizza

Walked in to order pizza, asked employee did they have any specials, she told me she didn't know I needed to look online. I walked out and went next door and gave them my business. Train your employees a little better. Probably won't come back to this location.

I’m pretty upset with this store. My boyfriend by mistake put the address to this store & so we have tried calling 3x now & no one answers for us to cancel. I understand it’s not their fault that we put the Wrong address, but we already paid & am trying to keep from a waste of money, however they haven’t answered the phone. I’m gonna keep calling , but yeah 😒

The pizza was not good at all. It was more bread than toppings and I paid extra for toppings. I will not eat this establishment again I feel like I wasted my money

I have had many great experiences at this location, but on my most recent cheese/supreme pizza I bought, both me and my wife got the stomach virus. I'm not sure what went wrong this time, but hopefully if management sees my comment they will step up their game on cleanliness when handling the food. Also, making sure to focus attention on the freezer and how veggies/meat is organized.

So Wess at this location is knowledgeable and knows good customer service. The other one was absolutely horrible the girl attitude is very bad. Be careful because you never know who you are talking too on the other line or who they may know. My cousin is a Manger for Pizza Hut..... If you are unsure about things find someone else that can help you help the customer. Wess teach your staff to be just like you. Without you that store would crumble..Amazing job to Wess..I have never done a review for anyone but the great customer service from Wess made me do it!!!!

Ive had a pretty good experience with this location with the notable exceptions of they dont deliver to my house which is literally 3 minz from their front door & how i ordered a day in advance for a gametime pizza and not only did they not have it ready, i paid and waited 20 minutes before demanding either my pizza or my money, they produced several pizzas for people who had just ordered while i was complaining about them not having mine ready. Then they wouldnt refund my money or produce a pizza promptly. Finally the guy gives me cash back. To reiterate, i placed the order a full day in advance and they couldn't produce the order even 20 minz after i had paid for it.

I have never heard of a DELIVERY place not delivering to apartments. What just because I cant afford to live in a house your not going to deliver your $20.00 pizza?? When the lady I spoke with told me this I literally thought it was a joke. I will never eat at this establishment again.

Orderes a pizza online. Picked it and when we got home there was not stuffed crust or the olives we had paid extra for. Tried to call the store and was stuck on hold for 10 minutes before I gave up. Plus we apparently lost all of our rewards points.

I ordered extra cheese and there were bare spots on the pizza. I do not recommend this location except the guy who gave me. My pizza was nice. Kid was just doing his job. The pizza sucked.

Tracy Medina

Ordered a pizza last night picked it up about 8, one gentlemen was wearing a bandanna the other was covered with flour. Paid for the pizza got home pizza was doughy, cheese was barely melted, saved the pizza, finished cooking myself. Worst pizza I’ve had, if I wanted to cook it myself I would had driven to St.George and went to papa Murphy’s

JR

The Pizza was not completed as ordered, it was missing one item on half the pizza. Additionally, although I did ask for it to be well done they over cooked the top burning a lot of the crust. Finally, the girl was too slow at the register. Tere were only two people working behind the counter.

Charmaine Childs

We got what we ordered, sort of. Pizza is like everything else nowadays... very little toppings but super expensive. We literally couldn't see any cheese and there was hardly any pizza sauce. I added salt to try and give it some more flavor and added some cheese. So disappointed. We used to love Pizza Hut.

They Are HORRIBLE! THEY STEAL YOUR POINTS, DON'T BRING YOU FOOD, AND THEN BLAME YOU FOR THEIR INCOMPETENCE! I WILL NEVER EVER GO BACK TO THIS PIZZA HUT! THE MANAGER DOESN'T EVEN KNOW WHO OWNS THE STORE, AND SHE'S A LIAR! I'M GOING TO SEAGOVILLE FROM NOW ON!

The pizza tasted old i know they had just cooked it but ingredients tasted old the service was good the girl that was running a cash register was real nice she was working really hard but I didn't like it and I used to go there all the time

The worst customer service,I will never go to this place again. The wait time was from 15 to 20 minutes. I got there after 30 minutes waited in the driveway another 15 minutes and it wasn't even ready. When they helped me at the window they still wanted for me to wali another 20 minutes. At the end I had to cancel the order

Literally, I’d rather eat the gum under the tables at chuckee cheese than to ever come back to this location!! They are rude and disrespectful, I tried fixing the issue with the manager but he also hates his job. Don’t spend your hard earned money on a place who doesn’t appreciate it AT ALL!

Asked for pizzas without garlic sauce on top, still got garlic sauce on top. Also, they dont have red peppers to go with pizza. Just avoid this location honestly.

The location in Mesquite off Cartwright won't honor any coupons. The customer appreciation or any way you want it.

(Carry-out) I understand being busy but the wait was ridiculous! Don't tell me my pizza will be ready in 15min.. I give you an extra 5min before I show BUT still have to wait an extra 15min. No thanks!! 🙄

Ordered at 10:30 for pick up at 11:15 and got there at 11:10 with doors still locked and knocking just to be ignored. never had issues with this store before but I am extremely frustrated with them now! Makes you not even want to eat after going through a bunch of BS!

I received a BURNT cookie. My baby was craving this cookie after school today and when it arrived its blacker than chocolate chips in it. And the manager Emanuel didn’t make matters any better. I will not be ordering from here again! I wish I could post this damn cookie. This place is a joke

When I went to pickup my order, they could not find it. Despite me having the confirmation email and order number verifying I was at the right location. They offered no help, other than to reorder in person and wait. I ate somewhere else.

Had me waiting 45 for a delivery called the store They told me they had put me as carry out Pay a little more attention to customers

Worst experience ! Not enough staff and always mixing up orders . My pizza originally was going to be ready at 8:30 then they told me they were running behind and was told to wait 30mins I went back in around 9:25 pm and was told my pizza was not in the oven and would wait another 10-15 min ! All the wait for NOTHING! I cancel my order ! Worst expensive

Poor costumer service , put costumers on hold while completing an order and forgetting about the order all together... Did not come back to the line. Three people were extremely rude on the phone, Michael gave his name , horrible service. Don't order from this location , you will not have a pleasant experience with this pizza hut.

This is the second time we have received poor service from these people. We thought maybe the first time was just a fluke, but no , it's a regular thing with them. Always can't remember the address n never get here on time or even close to it !! They got our last order !!!!!!!! 😡

Just awful service put on hold from manager on su day at 400pm. Supposed to have credited account and didn't do it sad. Yeah dominos

1st we Called it in for a curb side pick up which I was told it would be ready in 13 minutes , it took 50 minutes and 2nd they are letting people inside to order without a mask and I brought it to his attention he say's he not going to turn down no business.. Well I don't want no covid just because you don't wanna tell people to wear a mask.. I will take my money somewhere else

Please stand behind your pick up time. I waited last night 12/26/21 for over an hour for my order and still did not receive it. I’m hoping my money has been refunded to my credit card.

After waiting longer than expected for curbside pickup that was ordered and paid for online my pizza was cold burnt and very unsatisfying. I also had to go in the building twice to check on my order. Very unsatisfied customer.

Ordered a pizza and a 2 liter Dr. Pepper from these guys yesterday. When they arrived at my house the Dr. Pepper was missing. Driver said he would go back to the store and get it. Guess what he never came back. Needless to say they have lost my business forever

Ordered pizza never got it, never got a text back sayimg my pizza was out for delivery, last time they charged me stuff and never receved it im not happy with this location

After 2hes my order arrives to my home and than don't respect if late is your food it's free. Cartwright branch, night manager is bad manners and he don't care his job.

My family orders some pizzas online... we waited over an hour, so I called to see how far along the pizzas were and the lady who answered said they called me to confirm but they never did. To top it off the pizzas were cold. Never again.

I ordered a pizza went to pu curbside. Waited 30 minutes after still no pizza. I got out went inside and got my pizza. Got it home hard, cold and so disappointed.

Placed an order online and then informed the wait was an hour and twenty minutes??? If voiding the transaction wasn't such a hassle I would have. The manager Kimberly was no help stating she could give me a cookie for the wait! A damn cookie? All because the have only one driver on a Wednesday during Christmas break? Smart.

This pizza is horrible I’m currently calling the store to complain I damn near chipped a tooth biting into it. Wasn’t fresh at all its burnt. I’m very disappointed because I have never had this issue before. Smfh

This place is a joke,i waited 45 minutes for a delivery and stupid put it down for pickup.then the lady asked if I wanted it delivered now.after sitting 45 minutes all the Grease hell no.

The pizzas have been awful the last 3 times we have ordered. This last time it was just dried out sauce and a few pepperonis then I received a call stating they were out of beef and Italian sausage, green peppers and my order was super supreme pizzas. I’m just so over Pizza Hut. I spend $30 plus every time I place an order.

I ordered online when i picked up my order the lady in the front checked my food she realize my cheese bread sticks did not look good, they looked hard and burned she went and asked the manager (white big belly guy) to see if she could give me fresh ones and he came to the front and said they were fresh and looked fine i placed the order at 3:25 to be ready at 3:45 i arrived at 3:52 and he tried to say that i wasnt on time. Then this is what he added before i walked out “they came with the pasta anyway”. Like what is that suppose to mean what type of manager says that to the customer???? Horrible service!!!

Save your time, money and patience, the only thing worse than their food is their customer service. It's a shame, this place several years ago was really good now it's complete garbage. If you're going to risk it, stick to the pzone and cinnamon rolls, they're hard to mess up, everything else arrives at your door looking like slop. If you dare to call for your money back then they get snippy, how dare you want something edible for your hard earned money.

First off, waiting for 15 minutes for a pizza already had me upset but I guess it was fine since I didn't call earlier on the phone but i waited for 30 MINUTES. Not only that. I saw people walking in, ordering before me and walking out with their pizza in before i got mine. So I went up and asked when my pizza will be ready and it was already ready. They just hadn't told me. I waited an extra 15 minutes for my pizza! In the eyes of a food lover, please let that sink in. Bad service and I was very upset on how I asked half pepperoni and half cheese while only 2 of the 7 slices were cheese and was poorly cut too.

I waited for 50 min on a pizza tgat i ordered online. I understood that they were busy but when i asked how long it would take they said about 30 min. I waited and waited until i asked them again. Apparebtly my order was already made and they were just to lazy to check the status of the order. The cheese was hardened and there was barely and meat.

The last 3 times at this place I have called my order in and gotten there. And I have had to wait 20mins longer than my time for pickup. I thought I would give this place another chance. This time my pizza was ready but when I got home it was not right. This place at one time was a very good place it has went down hill.

Bad customer service and after me keeping my cool and stayed polite they never delivered my food I was trying to feed my kids it was first time ordering from this place I asked what’s their special and I sense the attitude from there the shift before closing

Pizza delivery took 3 hours. Pizza was ice cold. Couldn't get through to the store. Phone would just ring. Something is definitely up at this location. I'll put my money on bad management..

How do I try and post this nicely without the presumption that this is a hate comment. This store is so unorganized or they just don't care. My family has gone to this store for the past 6 years so I don't know why it's gone down hill. I tried to talk to the manager by the name of Allyson, she is so incredibly rude!!!!! I've come to greet so many managers over the years in the life of this store and she is one of the worst. I'll be sure to put her name into higher ups. Side note, the employees are very unprofessional, I have not heard them talking loudly about the young lady who runs the storestor loud not once but 3times. If the hygene comments from the employees are true never come here again🤢🤢🤢

Placed my order.... waited on delivery and didnt arrive on time. Called to find out where it was and then was placed on hold for 15 minutes. Finally hung up after no one came back to the phone. My pizza arrived 20 minutes after. Total time for delivery ended up being 1 hour and 5 minutes..... horrible service.

Thier automated service for payment is horrible. Never got payment correct. They got our order wrong and had the nerve to have a nasty aditude afterwards. Do your self a favor and spend your money eles where.

Terrible service The guy at the front was slamming the orders to the counters and the pizzas are raw Don’t recommend this place It’s not worth the 24$ i paid for

I ordered a pizza at 7:02pm and went to pick it up and it’s 8:35pm and nothing has been prepared. This is absolutely ridiculous and everyone is standing around appearing to be confused!

Terrible place to go to I've truly tried to give them an opportunity to make up for their mistakes. The manager on duty today 4/4 is terrible he is combative and hostile. He hangs up on you and doesn't care about this establishments growth. They are OK with making incorrect orders then as we pay to have it delivered have to go back up there to get your order corrected! They don't give refunds but give you a credit! All while they are throwing away pizza that people don't come pick up. The manager said it's just food and threw my order I had brought back because it was incorrect on the floor this incident happened about a month ago and today was their opportunity to make me see why I should go back. It's terrible the guy at the register felt bad and apologized for the behavior of his own manager. With the economy today we don't have to buy food out bit we are trying to help you stay in business if it's not appreciated them we won't support you. Being kind to people doesn't cost a thing! I'm not going to support a place who can't treat people with respect.

Was there to pick up an order. Waited 25 minutes for the order to be told its gonna be another 20 minutes because they never put the order in the oven. I over heard the guy in the back say they never put it in. Won't be back

PLEASE get them some help! EVERY time I order here there are issues with the food. Tonight I ordered for pickup at 6:39 They said 30 min At 7:15 they said another 20 min! This is RIDICULOUS

Decided to try and give them a chance again and ordered 2 cheese pizzas for my grandchildren and they still don't care.

Worst customer service EVER! They treated me as if I wanted to stole the food that I already paid with the receipt in my hand, weeks ago was good but now… I prefer drive 5 minutes to the Elam Rd store

I wish I could leave zero stars for this place. Horrible customer service. Nobody at the front and when I try to get someone’s attention they say I’ll be with you in just a moment not say anything afterwards.

Spent my money never got my food they put my food in DoorDash hands and when I called the young lady that is a shift lead hung up in my face said I couldn’t get a get a refund I ask for her to direct me to the person that could help she wouldn’t give me corporate number I went up thier to just get the police called on me like I was the problem I didn’t want my food just my money that’s all

*******UPDATE***** finally got through to someone asked to cancel the order they guys said “it’s canceled” I called when do I get my money back he said “2 days” and I go to tell them the issues and the guy hangs up the phone! I call back and ask for the manager! It’s the same guy and he’s the manager! He’s talking to other people and saying other things ignoring me! I said so I’m just being ignored now? His response was “well I have other things to do” what kind of people are y’all hiring seriously????? NEVER ORDERING PIZZA HUT AGAIN! What kind of pizza place doesn’t deliver to apartments????? Sooo stupid!!! Literally put delivery and it automatically changed to carry out!!! Calling store back to cancel! And the person who answers transfers to store been on hold for almost 20 minutes and still on hold now!

Order was 25 handed them 40 and they said they had no change and was my fault for not having change makes no damn sense, Wow, an hr later they try to send the pizza back and not even a fresh one never again! Wish I had the lady name working today straight trash!!!

Awful service. Manager on Duty said to bring receipt back another day and they would honor and make the pizza. They had staff calls outs that day and had a huge back log. Came back another day with the receipt as he said to do….and Terry the Manager on Duty refused to honor. Wouldn’t check with him. Id go to another location if I were you.

I tried giving this location another chance, but once again something messed up. Only this time we were left without dinner! I have been on the road all day running errands fixing things around the house so I thought I’d give Pizza Hut a chance and make things easy tonight, but they never delivered my order and never called me I called about 20xs!! And got no response! This location is getting worse by the minute!

I’m a close by resident I recently started back ordering from here. My most recent order was incorrect. I ordered a delivery order and upon my food arriving I received the wrong order. I spoke with the managers about 3 times as they were trying to decide how to compensate for me receiving the wrong order it was decided for me to receive a refund. However I never received my refund I called to check on the status and was told I’d receive a call back which I never received either. I was upset that night after a long day coming home I ordered for my children and I. However I am 4 months pregnant and didn’t get to eat that night because I ordered a Hamburger pizza but received pepperoni and hamburger, a all cheese pizza, and a pepperoni pizza which were all wrong. I didn’t get to eat because I don’t eat pepperoni. They weren’t rude about the situation but just very inconsiderate and lacked good customer service. Also did not stand on business when it comes to compensating or returning money to a paying customer.

This was once my go to Pizza Hut now I will not order from them again after 2 epic fails! First time I ordered carry out and when I got the notice my pizza was ready it wasn’t. I had to wait 10 minutes and then got home and the pizza was wrong! Today I ordered delivery and after 1.5 hours no pizza! I called once and the guy was like they are getting it out of the oven now. Waited 20 minutes and called back, he said they are taking it out of the oven. I told him that’s what you said 20 minutes ago and the updates y’all sending keep pushing the time back. As of this review I still have NO PIZZA. Horrible!

Do not order from this location. They are dirty. My whole family got food poisoning after eating. I ordered on 07/11 Update: i spoke to manager Tammy. Tammy was helpful and she went ahead and gave me a refund.

Brought me only half my order. I called being super nice. (I work on fast food so I get it and understand mistakes ) I just asked for a fresh order since if was incomplete and I had no problem sending the food I already have back to the store. I didn't eat hardly any but to taste it was cold . The person on the phone was very rude. I'm upset I didn't get a name but he seemed very impatient. Telling me how many drivers he has. He was so rude and using a tone. I wish I saved my money. They are so rude ,even when I was trying to stress "Please sir. No need to be upset, I'm not upset . I would just like a fresh order " . He was still snappy and rude .Not sure what I did . I ordered online and they only gave me half my order and the driver TOLD me to call the store.

This was the second pizza hut we stopped at today. No one ever came out to get our order. We waited a good 10 minutes plus two other customers came in to pick up there pizza that we could see in the oven area. We could hear people in the back just ignoring us. We were all calling for them and nothing. A very horrible experience.

So I placed an order via app that gave me the pickup time of 7:25pm told me it would only take 15mins once arrived to location my status changed to ready order when I got into the store we was told my food had four more minutes I ended up not getting my food until 8:10pm upon getting my food the pizza was soo cold so I went back in to ask what was going on there was several others with the same issue one man waiting for an hour from ordering to getting and then having to remake his food then another customer who didn’t get wings made by a cook who just left and didn’t fulfill orders after waiting another 30-45mins I finally got my food but not cooked to my order request i definitely want someone to contact me because there was a lot more that happen in this situation

I order a Big New York pizza. My pizza was burnt. The crust was hard. I just think people dealing in a customer service industry should take pride in their work. When they took the pizza out of the oven they should have said this is not good enough to give to the customer. Let me make another one or made sure that pizza didn't burn up. This not the first time I have ordered a pizza from this Pizza Hut location and received a burnt up pizza. I will not order from this location again.

Wings were so stale and nasty! you ruined my wing experience. Update....Second time my wings were half assed made. I wanted Buffalo wings this is what I got

Been a loyal customer for years but today I made a cash delivery order. There is no notice on the app regarding the cash amount and even though I had a large amount they were still unable to make change. The driver basically asked me to follow him up to 7-11 to get change lol after asking me if I could just use my credit card.🤦🏿‍♀️. I gave him the order back called the store told them the amount and they still refused to deliver the order with the correct amount of change I needed. Needless to say PIZZA INN NOW HAS A NEW CUSTOMER !!! Pizza Inn was able to accommodate me and change the 100 dollar bill. And I got a salad !

I ordered pizza from this location last week and although my order was completed at a reasonable time and the staff was kind when I picked up my order, the quality of the food was below average, and not worth the price that I paid for it. The dough was like cardboard, and the pepperoni didn't even seem to be cooked all the way. I rarely order pizza so to have that food experience was very disappointing. Since this was on my lunch break I was unable to go back for a refund. I also realize I should have opened the box to check the quality of the food prior to leaving the store. That one is on me. For the food quality I give this a 1 star.

I have been ordering from this location for 4 years using delivery. I have never had a problem with receiving my order. I ordered on 10/14 just to not receive my order. I get a text stating someone else was handed my order. A door dasher to be exact and my order was never delivered. So I had to get in my car and drive to location. As I’m standing there it’s a door dasher waiting on my order. The lady at the counter Theresa was very sweet and nice. She had to tell the door dasher to cancel because I’m there to pick my order up. As I’m waiting another door dasher walks in and say she is there to pick up an order for me. That was the 3rd person. I was charge for delivery and I paid a tip so I definitely need my credit or money back. I will not be ordering again I do not like the door dasher option. I think it was better when the staff delivered we would definitely receive our order. I had to chat to receive my credit just to be rushed. Poor service overall. Very disappointed.

I order a thin crust pizza tonight and it was overcooked & cold. I called & informed them & they stated they'd make another pizza & to bring it back. My husband took it back & they made a new one with fewer ingredients...less meat than I had originally paid for. It was mostly crust than anything & a few toppings! I won't be ordering from them anytime soon. I can make my own @ home better than theirs or go to one of their competitors.

The employee named teresa the "GM" is beyond rude! She clicked on me when I called to cancel my order because "SHE" made a mistake and put my order to carry out when I called to change it to delivery ! She lied and said I asked for it to be carry out when I don't have a ride to get it so she made that part up! Then tried to say that store doesnt deliver to my address when they are less then 1 mile away from me! she had to come up with something to fix her mistake! Shes so unprofessional and she shouldn't have the position of GM !!

Was absolutely horrible. It has been over a year since using Pizza Hut and I decided to give them another try. Bad mistake. I ordered a dinner box thick crust pizza and the corner pieces had hardly any cheese or meat on them. I asked for easy sauce and got none at all. The breadsticks did not have any garlic or cheese on it at all. I called up there at set over what they had sent me. I'll talk to the manager and he was going to make it right for me either I was going to get $15 credit for the next time I come or he would totally redo another pizza and have it sent out. I spent $23 on my order the first time. Second order came out and this time I asked for thin crust easy on the sauce. Once again I get no sauce. The pizza had no flavor at all whatsoever. I will never ever use Pizza Hut again. The cheese that they show on TV stream out when you pick it up is a bunch a bull. I would suggest to anyone use a different Pizza Company and not them

Tamra Hansen

Tried to call twice to place an order and after 20 minutes I hung up. Will never call again.

Stella James

This is the only pizza place in this town. And I get that I've only lived here 3 months now, but my first order was not only the complete wrong order, but it was so burnt on the bottom that it was just cardboard. With that same order, I got the Cinnastix or whatever they are called, and those were just as disappointing. But I let it go. It was the first time, and everyone gets a second chance, no. Well, I ordered a few days ago and the same thing. The food was so, so dishearteningly gross and a let down, it wasn't even worth it, I don't understand why this chain is struggling so hard on such simple orders. And that came out way way harsh, and I truly don't mean to be. But both times, it has been an absolute disaster, and cardboard with ranch would have probably been better 😞 not to include how much $ was wasted on inedible food. I'm so bummed out because you are all we have - but you promted me to make a post, and people should know, so here it is. I'm so sorry

Richard Young

Bad. Take out pizza was burned and dried out. Very disappointed. As it was inedible, I returned it to the store .

Amber Maddy

Ordered online at 3:30 for 5:00 pick up. Was told it would be four more mins. It’s now been 30 mins and they tried to give me half the order. Another gentleman was also waiting and complained and got flipped off by an employee. The employee proceeded to follow the customer out to the parking lot. Not a good experience in any aspect!

Sherri Archuleta

Placed order online. Showed up in 15 min. Told to wait in my car because they couldn't find it. Waited over an hour in total for our pizza and wings. Placef order online and paid online. The order couldn't be found then when they found it under the warmer they wanted to charge me a second time. Food was barely warm.. Tasted old and the chicken was disgusting. Only acknowledged we got was " oh sorry about that".