Paul Rogers

After my recent visit to the Carl’s Jr. on Watt Avenue, I felt compelled to share my experience. For nearly $20, I expected a simple fast food meal done right—but instead, I was met with a series of frustrating oversights. First, it’s apparently too much to ask that a soda cup be properly sealed. The lid was barely attached, resulting in a mess before I even got a sip. As for the fries—tragically inedible. Either stale, overcooked, or just neglected, they were nothing close to the hot, crispy side I was hoping for. To make matters worse, the automated ordering system lacked any sense of clarity or convenience. It felt impersonal and confusing, and honestly, it just made the whole experience feel robotic and frustrating. The one redeeming factor was the young lady working the window—polite, patient, and clearly doing her best to keep things afloat amid the chaos. Her professionalism stood in stark contrast to the rest of the visit. All in all, for the price and the poor execution, it was a highly disappointing experience. Carl’s Jr., you’ve got to do better

Josh Buck

Forget about real people taking orders let's talk to a computer now 👎🏻 the drive through person doesn't look like she enjoys her job and the food yea not hot luke warm hamburger extremely hot fries something is backwards here lol. I have not had Carl's jr for over a year and it hasn't changed one bit so after this visit it will be my last never again.

J.J. daCool

My goodness, I already didn't feel the best, but eating a plain burger from carls jr made my insides hurt. What have they done in the name of profits. The service and employees at this specific location are ok, but carls jr food in general has gone down in quality. March 2025.

Eric Walsh

Last time I was here they forgot 2 items in my order and I didn't realize until I got home. Whatever. People make mistakes. But this time was absolutely egregious. I get there and have to deal with the terrible AI ordering thay for some reason csnt comprehend having ice water as a drink in a combo. So I ask for an employee. Then I notice that the employees are having some kind of family party in the dining room with the doors locked. So all of the employees are distracted and not paying attention leaving the customers on their own. So I just drive up to the wi dow to finish my order and they say the microphone or whatever isn't working which ok might be bs but whatever

sandra dominguez

Went to the drive through they parked us and the people in front of us and the people behind us so 3 cars waiting for orders took about 15 minutes when we got home the breakfast burgers didn't have eggs 😔 what is a breakfast burger without egg 🥚

ross corbett

This is Monday August 18th @ 3:45 p.m. There was 1 person in the back preparing food and 1 person working the front - l was completely ignored and I waited about 5 minutes and finally left without ordering anything. Will be looking for a place with better service.

TRINA Davis

Weeks ago I went to this thing, carl's jr, and I went through the drive through i tried to order but the machine kept interrupting me and I'd never got a chance to order. So I went to the window and I was waiting at the window. I saw a very long time and the women in the back or laughing and talking and never went to the window to see what I wanted to order. So I left disappointed

Fatima Matias Gonzalez

Food is okay. My favorite burger here is the Western bacon. Food hygiene isn't their priority here.

Michael Welcome

I practically live across the street and I'm sorry I went here. When I first moved into the neighborhood I read the reviews on how bad this place was and ever since I always drove over to the one on Elkhorn Blvd. I was lazy and got lucky once, so I figured I'd try my luck again. That was the wrong thing to do. I ordered a 20 piece chicken tenders and was asked to pull around because they were making them fresh. They brought them out in a reasonable amount of time, which I thought was great, but when I got home and opened them up, none of the 20 were anywhere near fresh. These were obviously old and barely warm. Why did I have to wait for this?? I could have and probably should have gone back but it was late, and I was tired and hungry. So, I picked out the best (about 8-10 pieces) and ended up throwing the rest away. Maybe there's a difference between the lunch shift and the dinner shift, but I don't care to find out. "Fool me once..." Rain, shine, breakfast or late night, I will continue to drive over to the Elkhorn location, like I've been doing. I can only speak for myself, but I've never received bad food or service from the Elkhorn location. They've earned my customer loyalty. So... To the Elkhorn location: I'm sorry and I regret not coming to you. You've always been good to me, so I'll be seeing you again soon. Yes, that's a 20 piece chicken tenders w/ honey mustard & ranch. To the many reviewers who posted warnings about this location: I'm sorry I didn't listen. I FAFO the hard way. Lesson learned. To this Watt location: Yeah... no.

Danielle Downen

Tried to order through the drive thru which is now not a human taking your order but a computer that doesn’t understand substitutions. I tried to order the zucchini burger and instead got a regular burger that I could not eat because I am vegetarian. We clearly had a hard time with using the system so we tried to fix our order at the window and the guy was annoyed with us and was listening to the whole thing at the order box but didn’t help us correct or clarify anything at the window.

Queen

My food was packaged and made very sloppy. My onion rings on my 🍔burger were super small like the size of a mini 🍅Tamato. My 🍟fries were overcooked. My 🥤soda was just as flat as my food because the employees stuffed 3 orders of food into "1" bag. My food was sooooo stuffed in the bag to were when I took my food out of the bag everything was "flat" and "squished" including the container the fries came in. For a minute I thought I pulled a "paper menu" out of my bag instead of the actual food because of how squished all the food was. 🤦‍♀️🤣 "If your business "ran out" of "FRIES" just say that!🤷🏽‍♀️ If your business "ran out" of employees with "COMMON SENSE" just say that!!"🤷🏽‍♀️ Look how "flat" my "large" order of fries are in the photo!! 🤣🤣🤣🤣 #Terrible I need a "REFUND" for my terrible food and a separate refund for wasting my time and money! 🤦‍♀️