Great Starbucks location for a quick fix. I would highly recommend ordering ahead … we awaited at the counter for a few minutes until someone took our order. They seem super busy and all the indoor seating was taken. Once we ordered staff was extremely friendly when the drinks and food was done. Def would come back for my Starbucks fix.

Payton Rawls

I frequent this Starbucks location weekly! I love and adore the staff as a former barista myself. They are usually the highlight to my morning when I stop in! However today that was not the case and if the experience repeats itself I won’t return to this location as there are other locations closer to me that I go past just to experience the atmosphere of this location. I came in today and was merely greeted by Jenn (who I believe is the manager) for the first time. I’ve seen her on the counter, but not as a greeter and I just have to say I think I know why. She couldn’t even crack a smile, doesn’t greet you with a kind, warm hello, and doesn’t even seem to enjoy working with customers. I gave her my order and the entire time she blankly stared at me and I could tell she was annoyed/agitated but couldn’t tell if it was bc of me or how her morning was going. She also bluntly cut me off at the tail end of my order and sternly said “your name..”. With the same annoyed stare as if she was bothered to take my order or I was taking up too much of her time. I waited patiently in the corner for my order as I always do and when my food was ready rather than politely calling my name she nodded at me with the same displeased look and tossed my food on the counter and walked away. I also couldn’t help but notice the tip jars aside from a few spare coins were completely empty and this was after 9 am. I spent several years working as a barista so I go out of my way to be patient, understanding and to tip well because I know what it takes to provide good service and a quality experience and this location usually is above and beyond my wildest standards. However, my heart was broken this morning by this experience and I’m really hoping it doesn’t continue and force me to go else where…

David Scott

This place gets packed! I placed an order online to pick up but so did everyone else it seemed. There was a full staff racing around behind the counter trying to keep up but we're still falling behind because of the amount of orders coming in. Staff mentioned they were 20 minutes behind on orders at that point so I asked to cancel my order and be on my way. I only had 1 drink on my order so they were able to make it and get me out the door. I really appreciated that! I felt bad for all the workers doing their best but not being able to keep up. Perhaps Starbucks can make some adjustments to the app so they don't keep selling drinks for pick up 10 minutes after the order was placed. The app should have set pick up for 30 minutes from ordering and I wouldn't have placed it rather than showing up and having to ask the staff to take time from trying to catch up to cancel my order. Staff was great! Starbucks not so much 😒. I hope the employees are well compensated for what they do

Keerthana Kumar

I’ve ordered hundreds of items here and never had an issue with an order after it was made until this morning when a drink I requested to be extra hot was cold, which I discovered after I arrived at work. The supervisor said since I’ve had issues in the past (referencing a total of maybe 5 times when my mobile order wasn’t ready or even started on time and I could not wait), she disingenuously said “we don’t think we can ever make a drink to your satisfaction, so there is nothing else we can do”. Most of the employees who work here are nice, but that kind of passive aggressive statement (that is likely racially motivated and xenophobic [she pronounced my name wrong repeatedly]) is really disappointing and they lost a regular customer.

Beissi Guevara

Slow service, store was a bit of a mess and baristas/cashiers did not seem to know basics of products. Portion of a double shot of espresso seemed to be half and when asking barista about it had surly attitude.

Staff had trouble prioritizing tasks. Taking money from customers should be more important than refilling ice coffee cups when there was no line. One person was filling beverage orders while 2-3 people were walking back and forth behind the counter, ignoring me while I was waiting to buy stuff from the grab n go coolers. Going to a different Starbucks to use up the balance on my card, then adios, Starbucks!

Sean M

Caters only to online orders. Takes 25 minutes to get a drink even when on way to work in uniform staff couldn’t care less or even act as if you’re a priority. No wonder Starbucks is closing locations and Dunkin is flourishing. Dunkin actually serves customers who show up to a physical line instead of just the ones who place an app order from their home 25 minutes ahead. Bad service first thing in the morning sets the tone for people’s work day.

Paul Holweger

I haven't been inside a Starbucks in a while. I've bought Starbucks bag coffee online for years to make at home. I've now been at Starbucks 2x in the last month. Once on rt 9 Poughkeepsie and once on Dutchess Tuenpike. Both times I was the only person in line and both times I had to wait at least 20 min for an Americano. Just espresso and water. Never again.

shannon mclaughlin

Been here for 15 minutes the woman working here are talking to people having full blown conversations instead of making drinks. If you want fast service do not come here never waited longer in my whole life for one singular drink. Go to a different starbucks.

Chad Hynes

Unfortunately this location lost a long time customer. I will refrain from using Starbucks in the future. I brought my 4 year old in to use the restroom however they refused to allow him to use the bathroom. Told us it was for paying customers only. If only they knew how much we spent on Starbucks in the past 15 years. Very sad day when this is where society has come too. Well done management.

Jesse Strika

I consistently have gotten some of the worst made drinks in the past month or so from this location. It’s like we put no effort into even trying to stir the drinks. Won’t be going to this location at all anymore.

Maya Majumdar

We are a long time customer of this store and we noticed how it went down the the hill in the last few months. So I was in the store at 2:30 PM and oat milk was already out of stock. So I said to make my iced drink with regular milk. After waiting 25 minutes or more, I get a hot drink. I asked the girl at the register to replace it and I told her that I already waited 25 mins …. so if she can make it quick. She says to me to we were busy and that’s why it took So long. But basically the people that came 15 minutes after me got their drinks and had left but essentially they were busy and then the attitude instead of apology. I don’t know why all the Starbucks stores hires more people and train their employees. On a weekday at 3 PM it should not take 25 minutes to make a simple drink. We avoid this store for the most part now unless we really need the coffee. It’s kind of sad how the stores has been doing so bad when it comes to customer service and making good drinks. The same Starbucks drink tastes different in every store and you can never guess which drink would come out ….super delicious or the worst ever. You just have to order, keep your fingers crossed, hope and pray that it’s good.