In terms of food, it's better than most Burger Kings, but still nothing amazing. Service is amazing, they're always nice.

Ann Bolebruch

Stopped in for lunch with an easy in off King Street with plenty of parking. Ordered the $5 combo small whopper and chicken sandwich and the big fish meal. Then started our wait. Folks that came after us got food before us, ran out of cooked fries, made more. Chicken sandwich was ready but Bill's small whopper took forever. Burger was tasteless and dry, chicken sandwich ok and nothing special as with the big fish. Soda machine was out of Tea so had to bother the understaffed ladies for a refill. Place needs a good cleaning up.

+2

Christine Sudbrink-James

My burger was on the rare side, which was a first for me. Not like any BK burger/ Whopper I've had and not in a good way. Unfortunately, the fires were undercooked, too. In their defense, the drive-thru was slammed due to the rain. Clearly, they were rushing to clear orders from the drive-thru

I arrived in the BK drive thru line and to my surprise the young lady advised me that they were only taking specialty orders. She proceeda to advise that the broiler isn't on or working right now. 🙄 Needless to say, I advise I would go somewhere else.

Matthew Emigh

Waited in the drive thru for over 20 minutes (only 3 cars ahead of me) for cold, greasy double cheeseburgers. Staff was friendly but very unprofessional. I will definitely think twice before eating at this location again.

V Wright

I literally waited in drive thru 17 minutes for my food. The young lady in drive thru was accommodating, though, when I asked for a sweet tea. She gave me a large drink and it curbed my frustration, somewhat.

Hello, I am submitting a formal complaint regarding my visit to Burger King Store #1951 in Jacksonville, FL. I have my receipt and order details available and am requesting that this be reviewed by corporate management. Store: #1951Address: 1020 King Street, Jacksonville, FL 32204Date: February 10, 2026Time: Approximately 4:04 PMOrder #: 76 (Dine-In) I ordered multiple items and specifically requested heavy onions on my burgers. When I received my food, there were barely any onions. I politely asked if I could have a small side of onions, and the manager responded, “Oh, I don’t give out sides of onions,” in a dismissive tone. I explained that I had already requested extra onions on my order, and instead of helping resolve the issue, she began explaining what comes on the burger — which I already knew and is why I made the request in the first place. I also waited approximately 10–15 minutes for my order with very little communication while staff appeared to step away from the front area. My biggest concern was food handling. After I asked for fresh fries, I watched an employee take fries directly from the fryer and dump them on top of older fries before serving them to me. This did not feel sanitary or acceptable, especially after I specifically asked for fresh food. Overall, the experience felt dismissive, unprofessional, and poorly managed. I spent my money expecting accurate service, respectful treatment, and safe food preparation, and this visit did not reflect those standards. I am asking that this situation be reviewed with the store’s management team and that appropriate action is taken. I would also appreciate follow-up regarding how this experience will be addressed and made right, as it left a very negative impression. Thank you for your time and attention.

Patricia Cole

Extremely slow drive thru. Sat there for 25 min for 2 sandwiches not even a combo.

Kiona B

I seriously don’t know how this bk is still open. I been going there since high school and it has went so downhill, the service is terrible. I don’t know who manages this location but it’s clear they don’t care. Multiple people have the same experience of long wait times even though it’s not crowded, employees ignoring you, and bad food. Close it and put something else there!

Devon Wright

I hate coming here because of the service but I was in a time crunch so I decided to risk. I have never been spoken to so disrespectfully before. Never coming back.

Destini Carpenter

Out doing Uber Eats today and had a terrible experience at Burger King. Not a single employee acknowledged me when I walked in—no greeting, no offer to help, not even a question about which order I was picking up. One woman with red hair just gave me the nastiest look and rolled her eyes like I was bothering her just by being there. To make matters worse, there was an elderly woman inside who ended up leaving without ordering because no one ever came to assist her. It’s honestly sad to see how little effort some of these employees put into basic customer service. If this is who Burger King is hiring, it’s no wonder people choose to go elsewhere. Absolutely horrible service all around.

James Wilhoit

If zero stars were an option, that would be my selection. It’s clear management does not care about quality across the board. The service was terrible, the wait in the drive thru was so long just for A cold soggy burger. I questioned if my burger was even cooked. Unless this location has a complete overhaul I would not be surprised is it shut down.

Kevin Howell

Most recent issues: ordered “fire” chicken sandwich, bbq brisket combos through DoorDash. I did not receive either: both cold whoppers. The whoppers didn’t even have the normal condiments on them. This restaurant must be giving BK a bad name.

Frank Moreno

Took 30 to get a whopper meal no pickles employees more worried about arguing with each other and not making food on time what a disgrace will not return DONT WASTE YOUR TIME

+1

Ponch “Tiger” Beyer

Extremely Disappointed !! I am writing to express my profound disappointment with the recent experiences I've had at the BK on King Street. As a long-time customer of Burger King’s across our great nation, it is disheartening to witness the significant decline in both service and quality that the Burger King franchise has undergone. Firstly, the **customer service** has been abysmal. On multiple occasions, at this particular location I have encountered staff who are indifferent, unprofessional, and seemingly uninterested in providing a satisfactory dining or drive thru experience. The lack of basic courtesy and attentiveness is unacceptable and reflects poorly on the brand. Secondly, there is a **glaring lack of attention to detail**. Orders are frequently incorrect, items are missing, and the food quality is inconsistent at best. It is frustrating to receive cold, poorly prepared meals when one expects the standard that Burger King was once known for. Moreover, the **leadership and management** at your locations appear to be severely lacking. There is a noticeable absence of oversight and accountability, which has led to a chaotic and unpleasant environment for both customers and employees. This lack of effective leadership is evident in the disorganized operations and the overall decline in service standards. It is truly disappointing to see how far Burger King has fallen from its heyday. What was once a reliable and enjoyable fast-food option has now become a source of frustration and dissatisfaction. There are multiple times when after I’ve had anything to eat at this location, I ask myself “Is it just me or did this food make me sick??”. I’m typically someone with what I consider an “iron stomach”, I can eat two week old seafood leftovers and feel fine afterwards, but with just one order of large fries and a large (pretty sure they gave me the medium..) fiery strawberry Sprite, it finally gave me the fiery spirit to say to hell with Burger King and for god’s sake, just go out of business already!!! #pukeemoji Sincerely, Someone that used to prefer The King over Clown… now look who’s laughing. SMH.