The food is always good but the service that the woman gave while pulling up my mobile order in the cold rain was just fantastic! She was just a sweetheart and to be in the cold while doing it definitely deserved so many props !

Chris Roth

We have only the best to say about this entity! Every time we have gone here, we feel the strong presence of God. Blessed individuals serving others with patience, and kindness. Love these workers, truly one of a kind business. Keep it up! God bless you all

Tom Winkler

Ok, it's chicken. Available everywhere, right? True. Yet there is something about Chick-fil-A that puts it at the top of the list when chicken and getting fed bump into each other. Their taste is unique and their atmosphere inviting. If the kids (especially the kids) who work here carry the same attitude in work, home and school their parents should be proud. Its the intangable that seperate the best from the rest. Love that Cobb salad!

titaniumfire 395

They forgot to put a straw in my bag, Which made me realize just how long they had gone without messing up my order. They had gone a year and half of me eating at this location about once a week, without making a single mistake on my order. They operate extremely well and with impressively consistent quality.

Rannae G

I think it goes without saying, Chick-fil-A is the best! Food is always amazing and service is beyond expectations for any restaurant. 99% of the time the order is perfect, the other 1% happens, but this particular store (and all others really) always go above and beyond to make things right! Even the smallest of errors. I will be a forever customer, thank you.

Jodi Drogowski

Chick-fil-A is my go-to lunch place! Their original chicken sandwich is so good I don't really like any others anymore!

T Has

Braxton gave us wonderful customer service. The strawberry milkshake was delicious.

Mely Z

good service, everyone is friendly as always, i did feel like my daughters nuggets were quite small on her kids meal but that’s alright

Joshua Robertson

Had the #1 Deluxe Chicken Sandwich with fries and Honey BBQ sauce, which is my favorite! We went through the drive thru with 3 cars in front of us and got our food in less than 5 minutes. All our food was there and it was delicious, by far one of the best fast food places around. Staff are always helpful and greet you with a smile. Overall, I would choose this place over most just because of how great the customer service is. 👍

VulcanRooster67 1

Great food. Very short wait time to get my food. They bring it out to you. Although it is busy, I was able to find a seat. The employees were cleaning the tables and bringing out food just as fast as people were coming and going. I will deffinetly be visiting here again.

me and my mom both legitimately cried because of amazing interactions we witnessed between staff and customers and how kind they were to eachother.

me and my mom both legitimately cried because of amazing interactions we witnessed between staff and customers and how kind they were to eachother.

Drive thru. Great service with a smile, and food is hot and fresh. They gave us the wrong breakfast sandwich order, which was unfortunate, but when I called, they put a free sandwich under our name f…

Drive thru. Great service with a smile, and food is hot and fresh. They gave us the wrong breakfast sandwich order, which was unfortunate, but when I called, they put a free sandwich under our name…

Drive thru. Great service with a smile, and food is hot and fresh. They gave us the wrong breakfast sandwich order, which was unfortunate, but when I called, they put a free sandwich under …

Drive thru. Great service with a smile, and food is hot and fresh. They gave us the wrong breakfast sandwich order, which was unfortunate, but when I called, they put a free sandwich under our …

Fast service, great salads. Fresh ingredients. Interesting menu. Above average fast food stop.

Fast Service, great salads. Fresh ingredients. Interesting menu. Above average fast food stop.

Fast Service, great salads. Fresh ingredients. Interesting menu. Above average fast food stop.

Services:/: Delivery and the refreshments of the food except waffles fries were cold . I will be eating here again and within the next week

Services:/: delivery and the refreshments of the food except waffles fries were cold . I will be eating here again and within the next week

Services:/: Delivery and the refreshments of the food except waffles fries were cold . I will be eating here again and within the next week

10/10 best food I have ever had and it so good some worker than Heather I forgot her name was so nice and respectful amazing food great spot for a easy lunch or breakfast or also dinner

Amazing food, great employees, fast service. Clean surroundings.\nGreat location. If you are looking for fast and fabulous in a family environment, here it is. delivery now available

ALWAYS great chicken and fries.....never been disappointed! Highly recommend this site for dining in! Very clean... masks are required!

Best chicken sandwich I have had. Service is awesome too notch. Love how they have handled the pandemic

Gluten free/ Mayo Patient Review: Long time Texas Chickfila customers. We are in town for mayo and stopped by for breakfast today before heading in for tests. Staff is so nice and they get you in a…

Whenever we are passing here, we have to stop and get our chicken fix. There's nothing like a traditional chicken sandwich to fill you up and satisfy your hungry. Fast. Friendly. Fabulous. Recommend.

I am so happy that Chik-fil-A came to Rochester! When I come to town, this is my #1 choice for fast food!

I am so happy that Chik-fil-A came to Rochester! When I come to town, this is my #1 choice for fast food!

I am so happy that Chik-fil-A came to Rochester! When I come to town, this is my #1 choice for fast food!

Everything is delicious and wonderful! Only the tables are a little dirty and they don't clean them

Melissa

It was my first time at a Chick-fil-A. Food was good but no better than anywhere else. The frosted lemonade was absolutely delicious and I was happy I tried it.

Ariel T. Duran

Of course, when this restaurant first opened it was a lot of excitement and so forth. And it definitely has good standards for the most part but it can get a little little more expensive than inflation itself, sometimes you have to think twice if you want to go here and eat with your family cuz that could be a week worth of groceries for somebody, although that's for a lot of places, not just this one. They're macaroni and cheese 🧀 is phenomenal, I used to love their chicken nuggets, but for some reason they've changed a little bit in the batter itself. It just seems to be a little different. The taste is still good and I like the side options like salads 🥗 etc that they have. Overall, it's still a good place to have a nice meal and of course they're a waffle fries 🍟 always hit the spot but they do have some really good shakes 🥤 as well. 😊

Anthony Tay

The food is always good here. The staff are friendly and do their best to make you feel welcome.

Amanuel Yonas

Chick‑fil‑A is consistently a top pick for fast, friendly service and great-tasting chicken sandwiches. Their staff always greets you with a smile, and the line moves quickly—even during busy times. The chicken sandwich is perfectly seasoned and juicy, and the waffle fries are crispy and delicious. Don’t miss the signature sauces—especially the Polynesian and Chick‑fil‑A sauce. The restaurant stays clean and well-organized, and even drive-thru efficiency is impressive. A reliable spot for tasty, no-fuss fast food.

W Cummings

I had a mixed experience today. I decided to try the smokehouse BBQ bacon sandwich, which sounded delicious. The sandwich was pretty tasty with a nice smokey flavor and crispy bacon that really added to it. I waited longer than I expected which was frustrating. Once I finally got my food, I really looked forward to the strawberry shake too it was creamy and good. However there was a really grumpy customer wash to close to my liking. Overall the food was good but the parking and slow service took away from my visit

Owen Ranzenberger

The food was great. We got the Chick-fil-A burger deluxe and 8 piece nuggets. The food was out in 2 minutes despite how busy it was. However, the floor was quite dirty, but it looked very futuristic. Would eat here again.

Philip Ward

The doors are finally open and one can finally dine inside. I enjoyed the standard fare of chicken tenders, waffle fries, Pepsi and the ever enjoyable Chick-fil-A sauce. The open floor with tables and booths are clean and the staff friendly. Child play area is still closed. Parking is limited and one can finds themselves parking in the mall parking lot. Nice to be back on the road to normalcy.

I have been to a lot of chick-fil-a stops around Minnesota, and this one is the slowest I have been to MULTIPLE times now at the drive through. They do not offer an order ahead mobile lane. Strike on…

Every time I order coffee in the 8 a.m. time range I am forced to wait for it. One morning my biscuit was way over baked and dry. Not good. Then my last visit on Sat 10-30-2021, I ordered a sausage …

Every time I order coffee in the 8 a.m. time range I am forced to wait for it. One morning my biscuit was way over baked and dry. Not good. Then my last visit on Sat 10-30-2021, I ordered a sausag…

Every time I order coffee in the 8 a.m. time range I am forced to wait for it. One morning my biscuit was way over baked and dry. Not good. Then my last visit on Sat 10-30-2021, I ordered a sausag…

First time ever eating Chick-fil-A. Will go back. Ordering was easy and fast. They brought food out to car as we pulled through the line. Like those waffle fries. Great!

First time ever eating Chick-fil-A. Will go back. Ordering was easy and fast. They brought food out to car as we pulled through the line. Like those waffle fries. Great!

Alex Volob

Unfortunately, I visited this chick a fila and the chicken sandwich had a smaller filet of chicken than I expected and it was drier than I am used to. I wish Rochester had a Popeyes to compare to. Next stop is Dave's hot chicken

What's all the hype about? I got a (#1) classic chicken sand with pickles on the side. Cashier was nice, but a regular piece of fried chicken on the greasiest bun arrived … and that's it. They forgot the side pickles, but there was NOTHING else on it ($$$). I tried their signature sauce to add some moisture, and it tasted like fake bacon, liquid smoke added to mayo. One and done.

Third and last time I will eat here. Why is it so hard to get the right chicken on a salad? In April it took 3 salads and half an hour to get the drive through delivery girl to notice me sitting farther up in the delivery area. Her attitude was horrible. My next attempt I was told they were out of grilled cold chicken for the day. It was 11 o'clock in the morning. Today the order was placed online and cold grilled chicken is an option but I got hot. I had pulled forward and tried to wave down the delivery guy but he never saw me. I pulled back through the drive through and was told they don't do cold chicken anymore. Why is it an online order option then? I asked for a salad with grilled chicken on the side. As I pulled around the sweet girl who had brought my shake asked what was wrong and I explained. She said cold chicken was an option. As I got to the window I heard her tell the manager and he raised his voice and told her 'I have already told her there's no cold grilled chicken!' He shouldn't treat an employee that way, especially in earshot of a customer. Why isn't it an option anymore? Not everyone wants hot chicken on a cold salad. And if it's not something you offer, don't have it available for online ordering.

K L

It took 20 minutes to get an order placed on line with one addition to it. Except one person everyone seemed flummoxed.

Ron Buchanan

I don’t like leaving negative reviews, but after so many failures from this particular location, I feel I need to. The latest is a completely botched order with all grilled chicken sandwiches being nothing but a filet and a bun. The soup was basically broth and a few noodles, which is the norm from this particular location. In the previous delivery the soup wasn’t packed right and leaked in the bag, so the soup ripped through spilling all over my front door and porch. The delivery before that the driver parked up the street, but rather than just moving the car to my driveway I had to walk down the street to get my order. In general the drivers can’t seem to find my house even though you have GPS, I provide a description of my house, and I live in the city. I hardly do breakfast anymore, and if I do I stick to bacon. I have gotten food poisoning from both the breakfast sausage and the chicken filet on multiple occasions. At this point I just can’t anymore, especially not for $80-90 a pop.

My husband got me a Peach Shake but I'm sure canned peaches i don't hate canned peaches but i want frozen peaches. And my husband had a chicken sandwich but waz wrong, his order was for had Colby…

Are you guys serious? Selling this? What kind of fries are these? Just looks like leftover pieces. Do people have to check everything right in front of you at the store? Paid for garbag.

I ordered 4 chicken spicy sandwiches and 12 pieces of nuggets and no sasuse for my kids for dinner. Unfortunately, I found one bug in the lettuce from my son's sandwich, we remove all the sandwiches lettuce are not cleaned. Very poor food preparation. Very disappointed. Almost we spend $36.75

You got a five star review 2 years ago. Changed my mind today. I got a bunch of nonsense. Chicken tenders was burned and dry. My toddler couldn't chew them. The fries, I got bits and pieces and that was THREE large orders of bits and pieces. No extra sauces like I paid for. So sad. And it wasn't even busy like what the hell! I'm glad I got scraps. Homeless people eat better than I did at this location. Oh and I'll be writing corporate a lovely letter.

This has been the 4th or 5th bad experience here at the Henrietta location. Here’s my experience just this time: 1- terrible service: waited in line as the only other other person being served for almost 10 minutes started a stopwatch because it was ridiculous. Was never acknowledged and extremely slow service. Other people were also served slowly 2- when I finally was served they said weren’t accepting cash. I asked if there was any way( including using the other register),was told no. I escalated it and they said oh yeah actually we can ring you out on the other register… 🙄 after I had conceded to using card which I didn’t want to do. 3- ordered dine-in was served to go. I asked about it and was told we aren’t doing trays…the next customer literally was served dine in on a tray (picture for proof) 4- got my sauces wrong and never brought out my drink had to go up and ask for it. 5- started closing at about 830 when they close at 10 (picture for proof) Im disappointed because Chik Fil A prides themselves on service and they have repeatedly failed here at the Henrietta.

Purchased the spicy chicken sandwich and a few hours later was sick...talked to several other individuals who have experienced the same thing. I had a feeling when I went at 9pm at night in a Tuesday and the sandwich tasted like it was old. Lesfon learned, I'll never return again.

They have forgotten parts of my order so many times. Gave me 27 polyneisian sauces but no nuggets. Did you think I was gonna eat the sauce with a spoon bro?

zinetha

Drive through was terrible. We pulled up and the person there told us that the dude in the next booth would help. It was empty and the same person proceeds to help the car behind us and another truck who pulls up after us. Made us wait for no reason for a while. They suck.