Pete Bornkessel

4 stars overall but zero subgrades for one reason. The place smelled funny. Typically that would be a deterrent but I was working and hungry. The food was good but the place smelled funny. Maybe bad mop water, perhaps old food. I'm not sure but....not cool

M B

Party of 2 on a Monday at 1200. A handful of people already seated. We were second in line to order. Service was friendly and quick. Some trash on the floor and tables. Food was overall fine, but the curly fries were not particularly hot and the beef/cheddar didn't have a lot of cheddar on it compared to other Arbys.

Used to be my favorite restaurant, my mother showed me. I feel the quality has gone down. Meat is not as fresh anymore.

Deborah Sedgwick

Went to the drive thru. Order was taken correctly but put together wrong. Perhaps if the staff would start reading the order, they would stop making mistakes and loosing customers. The manager offered coupons for their mistake.

Cara J

2023 May 4th.......The young man at the order station (receipt at 12:14 pm shows Donovan D) he was so great.....Super customer service......i hadn't been in almost two years but was cravin a Reuben. Also saw on the menu that they stopped serving potato cakes and mentioned it......Donovan was so sweet to ask if they still had any left from a shipment they got by accident and i got so lucky....... The building had been remodeled since my last visit....looked new and clean....but the A.C. wasn't that good....very humid in there OMG....wont go during summer......Thanks to Donovan for being such a great help.....hard to find that these days in fast food...... The food was hot & fresh too. 2021 ....Disappointed in the bourbon beef sandwich....very little beef...super small sandwich ....the sauce is so liquidy runny so at the first bite it went everywhere.....potato cakes always rock .....sandwich sucked.

My daughter visited this Arby's on Monday. She received her food but they forgot to give her the drinks and her receipt. She called the Arby's and the manager apologized and left her name so she could come back anytime and get her drinks. She went back today and the manager told her no he was not giving her her drinks and was very rude and disrespectful. She wasn't asking for food or some big order. Just her drinks she paid for. She even showed him her bank account the transaction and location. She even showed him the phone # on her phone showing she had called the Arby's and he said she was lying. This is horrible customer service and very unprofessional. Arby's you I can do better. It was 2 drinks. The manager felt it was a better option to lose a customer. Do not visit this Arby's!!!

Jonathan Rice (Deleted)

Ordered three classic sandwiches and three cups of cheese. Received three sandwiches with cheese on them and only one side of cheese. Didn’t get what I paid for and got cheese on sandwiches I didn’t ask for. Just fulfill the order as ordered and don’t try to guess what I want.

William R

Restaurant closed an hour and a half early tonight. Manager said he wanted to go home early. That really kind of sucked

John Andrade

Went for a quick lunch and got my order placed there’s some little kid at the window with a nasty attitude with dreads. I usually never complain but when I ask for something simple as if the bag has ketchup, a yes or no would be nice. I forget why I don’t usually get fast food but I just got a stare when I asked and acting like a sassy girl he rolls his eyes at me and says nothing. That tone was not deserved. I reacted back and noticed he just closes the window. Just a heads up if you go through the drive through.

Brandon Babcock

Terrible customer service. I very politely told the young man while I was at the window that it was very hard to hear him. He told me that the headphones were charged and that was the best it would be. However the microphone was 6 inches away from his face and the man was very standoffish about it. I was polite and extremely NON Karen about it

HardBloodNelza

Ok, let me break it down: [Service:] I ordered a French dip meal with curly fries, replaced the Swiss with cheddar, and a chicken sandwich at the drive thru. Whoever was taking the order sounded very dissatisfied with their life or with working at Arby's, which occurs as odd to me, because of my either generous or biased assumption that Arby's tends to not be busy. I didn't have the order total read back to me, and neither my order. I also wasn't asked for the size of the drink or fries. [Food:] I started out with my chicken sandwich. Upon taking my first bite, I was surprised to be met with only the breading and other ingredients, no chicken getting involved in the bite. I was dissatisfied so I went for another bite right toward the middle of the sandwich or wherever I felt the chicken might be more prominent. I then was met with great resistance, and a horrible shock. I opened up the sandwich to get a better grasp of what the hell was happening to me, and I found what I could only describe as a pathetic and disgusting rubber puck of horribly mishapen and partially breaded chicken. In the attached photo, I very generously lined up the puck with the remainder of the sandwich in a way that makes it look like it "fits" but I assure you that this is not what I got straight out of the wrapper. This is without a doubt in my mind the single WORST EVER chicken sandwich I have EVER had. Onto the French dip. The sandwich itself was alright, maybe a bit mediocre even by my Arby's standards. The "dip" was terrible. I ate the sandwich without it because it's bitter and just straight up I cannot describe its taste as anything else but "bad". The form factor of the sandwich was pretty small and there wasn't enough meat to make up for it. The curly fries were as good as usual, but I did get a lot of small and thin crispy "bit" ones. What really sealed the deal though was the fry I saved for last, which I was amazed to find was a rather large curly fry with a smaller long curly fry inside of it. The smaller long one that was inside of it was raw and crunchy because that's how fries work; if you fry a thick fry for the same amount of time as all the other regular fries, it's not going to turn out right. My drink was as good as any other fast food place so I'm not really factoring that in, except for the way too much ice they gave me, which took up all the space in the cup and I was left with not much to drink. That's my fault though, I guess, because I couldn't (manage to bring it into my mind to ask because of how sidetracked I was with making sure I at least get the right order, or to) muster the gall to ask whatever miserable employee to also not add ice to the drink. The absolute nail in the coffin about this though? The cherry on top to what has been and has been reinforced as a horrible day? 17 DOLLARS. And that's WITH a military discount too. It was on its way to being a full 20 bucks. Unbelievable. Really really unbelievable. If I go to a different location and it's the exact same experience, I'll keep this as a 2 star because then I'll know it's not this location's fault (I guess), but if I go to a different location and it's significantly better, I'm going to a full 1 star, marking this as the single worst fast food location and experience I've ever had in San Antonio (or of all time) thus far.

Ana

I won’t be eating here no more I told a worker and she said that how it comes next tik me ask for it to be cooked well done nope I’ve been to other Arby’s and it’s always been cooked well done like I said I will not be eating at this location any more

Christopher Tobar

Flat out worst excuse for a sandwich. My $$ would have been better spent getting a Triple Patty Bacon Cheese combo at Whataburger down the street. Look at the pic of the sandwich from their website, then compare to what I got. I doubt it even had 2 ozs of sliced brisket. The meat was gray and not "smoked" looking either.

Preston Alsept

Terrible. The floors seemed as if they mopped it with Coke.. super nasty. Stains all over, dust everywhere (hoping it was dust vs mold) the walk out of the store is stained black from how nast the floors are inside. Soda was flat as a piece of plywood, cheese everywhere but in my sandwich. And then 15 minutes after eating my insides went crazy.... I will never go to an Arby’s again. Soo bad. I understand its a cheap meal but still. It may be overkill to some but I prefer to eat at a half way decent clean place.

+1