Starbucks

Harish Paluru

Amazing service and add usual the best cappuccino.. service was amazing.. went to pickup few gift cards, and this is best place for coffee gift cards to your dear ones.. compared to any other coffee shop around in San Ramon. Sad experience today. Cappuccino was very bad. It was very light and very very hot. Not sure why they made it like that.

Michael Mills

People here are nice regret tipping though, ordered a venti and got a grande instead, being a non confrontational person I just took the loss and left. The drink was alright

Ting Hsiao

Busy. Drink is good but its dirty. No napkin. No one care for the lobby. Poorly run this afternoon 11/14/2019

Nadia A

One star for the bad or no internet connection , for someone work from Starbucks daily , this huge , why Starbucks not able to fix the internet issue , this disturbed the customers and bad for the business , see at the picture how it's empty now ,because the internet is not working . Update 5/6/2024: this location needs upgrade for the setting and charging stations , the charging stations not enough for the people working remotely everyday from this location , I work from this location since years and I know everything about it , Starbucks needs to pay back to the people working remotely , as this making this business make profits , so our needs: 1-Charging station for every table 2-Settings upgrade 3-restroom upgrade 4- Drinks/food discount ,membership 5-silent rooms for meetings (by booking )

Timothy S

Unbelievably slow service and their coffee machines were broken. Waited 20 minutes in line with only four customers in front of us. Not a good experience.

Sigrid Kleinerman

They gave the wrong order, they closed city center that was the best one !!

Bhavesh Sharma

Service at this Starbucks location is consistently terrible, and today, they crossed a line. This has happened multiple times, and despite addressing it with staff, the issue remains unresolved. I have sensitive hands, making it difficult to hold a hot coffee without a sleeve. Every day, I find myself waiting around to get a barista’s attention just for a sleeve. It’s the same familiar faces behind the counter, yet this simple request seems to disrupt their routine. In the past, I’ve tried grabbing a sleeve on my own, only to receive negative reactions from the staff. Today, they did the same to my wife. I placed an order through the app as usual, and she went inside to pick it up. The baristas appeared unoccupied, but no one acknowledged her when she tried to ask for a sleeve. When she finally picked one up herself, a barista snapped, “Next time just ASK.” This kind of attitude is absolutely unacceptable. It’s frustrating to pay premium prices for coffee, repeatedly be asked for tips, and yet receive poor service and no basic amenities like a sleeve for a hot drink (which has burned my hand more than once) without asking. No wonder Starbucks is struggling as a company, with people opting to boycott them over these customer service issues amongst others. I’m particularly disappointed because I’m a regular customer, ordering 1-2 times a day. Starbucks has been one of my biggest recurring expenses, and this is how they treat loyal customers. Perhaps Starbucks should consider training their staff at establishments like In-N-Out, where customer service actually matters. Here’s a constructive suggestion: leave a stack of sleeves near the napkins! I shouldn’t have to risk burning my hands or deal with poor customer service every time I order a coffee. I would rather not engage with your poorly trained staff at all if I didn’t risk hurting my hand.

Jason Smith

This location has mega ice! Avoid this location as much as possible if you are looking for iced beverages. We visited this location on February 25. Looking forward to a Venti strawberry açai refresher. Only to be delivered a cup full of the most dense ice possible. The Venti was filled to the rim with nothing but ice delivering only a few quick sips of the tasty treat. I wanted ice I could’ve went over to Trader Joe’s or CVS in the same parking lot been half the money and got 10 times as much ice. Shame on you for investing in ice machines and not your customers!

Tanya Kostova

I used to be a regular. Service has deteriorated dramatically. I was waiting in line for about 10 minutes mostly because the cashier was slow. When my turn came, the cashier was interrupted twice by a colleague of hers who decided she needed to talk while my order was being taken. No excuses whatsoever. When I finally had to pay, I paid with $50 cash for a $7 bill. The cashier was already so distracted that she gave me a change for $20. I had to repead 3 times that I gave 50, not 20. The cashier was looking at me in disbelief. Then her impolite colleague came, took out a $50 bill from under the counter and asked me if these were mine. I said: I gave the cashier 50 dollars, I do not know if this bill is exactly mine! I had to repeat this twice! I was then given the right amount of change, finally. No excuses again! What happened to good tone? What happened to employe training? People come here for the nice atmosphere. I do not think I will anymore enjoy your overpriced products! Starbucls is not fun anymore.

Heaven Goebel

Came here to pick up an UberEats order and was very disappointed. I arrived at 9:35 and didn’t leave with the order until 10. About 6 people that came in after me got there orders before me. I asked 3 times about the order and was dismissed each time. Its not a good feeling to be overlooked like that. Please improve.