Burger King
Burger · Spring
Sobre Burger King
At Burger King, we're all about serving up quality burgers that hit the spot every time. We've been a Spring staple for years, and our grilled burgers, crispy fries, and creamy shakes are favorites among locals and visitors alike. Our team is dedicated to providing fast, friendly service in a welcom...
At Burger King, we're all about serving up quality burgers that hit the spot every time. We've been a Spring staple for years, and our grilled burgers, crispy fries, and creamy shakes are favorites among locals and visitors alike. Our team is dedicated to providing fast, friendly service in a welcoming atmosphere - where families and friends can gather 'round to enjoy a meal together. From our classic Whopper to the everyday essentials, we're focused on getting it just right for you, every time.
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Opinions de Burger King Spring
The atmosphere is very pleasant, the staff are very helpful, and the food is well-prepared. They are attentive to customers and generous with everyone who comes in. They are always positive and friendly.
Staff was super quick to help. The manager was super polite and made sure everything went right. Food was also good. Better than Chick-fil-A.
Super nice staff. Management does a great job. All polite. On top food was great. Lowkey better than Chick-fil-A.
The staff was polite. The manager was super nice. Food was better than Chick-fil-A lowkey.
Great experience, great manager on duty and hot food!!! Loved how my order was fast and ready just liked I ordered it. Fresh and hot fries and with a great smile.
I was taken care of by Ms Irene and Ms Jennifer, I was worried because I needed to get some change for a large bill. In a situation like that most places won’t even bother in trying to help, but the kindly helped me out, do I really appreciate that. Definitely excellent service and the food was also really good too!
Food is good, unfortunately the service is a little lackluster. I know, I know - It's a fast food restaurant. The girl in front of me has the same experience I did with the lady working the front at 5:10pm on Wednesday 10-22-25... Had to wait over 10 minutes for an online order. Order was bagged and then left abandoned. The lady working in the drive-thru had to come over and ask what I was waiting for. She found it all bagged up and gave it to me.
It seemed that the person was in training, but we were attended very poorly in drive through. One of our burgers came out wrong even though we specified any confusion 3 times.
Disappointed Overall, but Grateful for One Helpful Employee I visited this Burger King recently and unfortunately had a frustrating experience. I clearly explained when placing my order that I could not have pickles or onions on my burger due to allergies. The person taking my order didn’t seem to take that seriously at all. When I pulled up to the drive-thru window, I waited several minutes without being acknowledged. Multiple employees were in the front but no one made an effort to assist—just staring. Thankfully, one staff member finally came to the window, asked if I had been helped, and actually took the initiative to check my burger. Sure enough, it still had pickles and onions. I appreciate that he showed care and had my order remade correctly. That effort meant a lot. However, the overall service felt careless, especially regarding allergy-related instructions, which should be taken very seriously. To add to the disappointment, I had to go back inside because they forgot to include utensils in my bag. While inside, I overheard the manager speaking to someone in a loud and unprofessional tone right in the dining area, while customers were trying to eat. Conversations like that should be handled privately, especially in an office—not out where guests can hear. This visit left a poor impression, and I hope management takes these points into consideration. Listening to customer needs, especially health-related ones, and maintaining a professional environment are key to good service.
We are very disappointed! The day before Easter, and this is what we had to endure. On April 8, 2024 @ 2:38 pm. Roy and I entered this Burger King. The address is on the receipt. The interaction started off nice, but we could sense that it would not go well. We ordered 2 Bacon Melts one add lettuce, tomatoes 🍅, and onions. The second one add lettuce, and tomatoes 🍅 only, no onions. After watching the food prepper slide patties out of container like McDonald uses, I knew we were in trouble. Almost 8 minutes later after the manager continously said he was waiting on fries, the food came out. The food was order for in house dining as was stated to the manager that took the order. That was the last thing I told him. Once we received our food, just as I suspected, there was no lettuce or tomatoes on either burger, the burger was cold, the meat wasn't even cooked when ordered, and look at the photo of the lettuce that was placed on our burger. I took both burgers back to the manager named Mike, supposedly called by his staff during their verbal transactions. Not only did he not add the lettuce, tomatoes, and onions to the order, when I politely took them back and stated they did not add the lettuce, and tomatoes, he stated "I did not ask for lettuce and tomatoes. Again, We ordered 2 Bacon Melts one add lettuce, tomatoes 🍅, and onions. The second one add lettuce, and tomatoes 🍅 only, no onions. He finally gave in and had them add the additions to the burgers, and the photos speaks for themselves. My very 1st job was in fast foods. Back then we were trained in food quality and service. QC reps would go around to restaurants and grade the quality of the food, service and cleanliness of the restaurant. I deliver food to customers from these restaurants, so Burger King, you got the right ones today. I stopped going to Burger King a long time ago, and now you know why! You have a ways to go, to even catch up with McDonald's. Don't worry, you are not even in the league with Whataburger and Chick-fil-A which is a much higher level. 2 🌟 🌟 Service 2 🌟 🌟 Food 2 🌟 🌟 Quality
Dude how difficult is your job? There is noone in the drive through. I order a normal Burger without tomatoes or pickles. You give me a cold burger with everything on it and add bacon by yourself ! Clearly no respect for customers.
Absolutely the worst Burger King in Houston. They should mow this joint over and plant a tree. Every time they're given the chance to show that they're about something, they fail again. I go tonight and ask if a particular burger had onions on it? This dude says...uhhhhh, I dont know...HOW DA HELL YOU WORK THERE ON THE DRIVE-THRU AND CANT ANSWER QUESTIONS ABOUT THE FOOD???!?!? BULLDOZE THIS DAMN PLACE TOMORROW!!!!
Disgusting!!! Women's bathroom out of order and men's restroom toilet full of feces/ toilet paper. No paper towels. My question is " Are the employees washing their hands?" and how is this sanitary? I decided not to eat anything here.
This location doesn’t even deserve one star. The customer service was trash. I came in and bought food and asked for a cup of ice. I was told I needed to pay after already buying food. As I attempted to pay for the ice, I was told they didn’t have change. Even though I bought food they would not accommodate me with a cup of ice and still proceeded to tell me why I could not have a cup of ice. The manager Maria Rojas wouldn’t even help me after spending money at this location.
I’ve literally waited in the line for well over 30 minutes…with 3 cars in front of me…and over 10 minutes at the speaker. I went in and they’re taking orders at the counter but has the drive through waiting 30+ minutes to order. I explained my issue with the worker, instead of taking my order at the counter after he took the other 2 orders…he walked away and went to making food.
I waited an hour for a small order of fries, mozzarella sticks. I’m never coming here again. I was 79 and they got all the way to 1 again while I was waiting. Worst experience ever. The guy who was supposed to give me my food was on his phone and was very rude.
Literally, I placed an order here and this place refused to come to the window even after they heard me beep my horn, go to the door which said use drive through and all. The whole crew turned a blind eye to a paid customer who was there to pick up. Two girls were on their phones and the other guy walked right near me and charged his phone. Finally, after 10 plus minutes, the dude came to the window, but the food wasn’t even prepared. When addressed about hearing me at the window, no accountability was taken. The dude said one minute and walked away. After another five minutes, I left, no food, no refund, nothing. I will be addressing this with upper management soon. Keep the food and provide my refund back. Instead of ignoring customers and huddling up in the kitchen like they were doing, how about teach them some mandatory customer service skills and workshops? The place advertised for a 1 am closer. My order was completed and stated pick up for 10:22… even after 10:45, still no food. I will never ever come back here again. No food was being cooked, just socialization and riding the clock. Do better! O stars . Do not recommend
Order one of the new wraps. Opened it up. Didn't even give me a full piece of chicken.
I ordered a chicken sandwich, plain and dry with chicken and cheese only. Jennifer at the drive thru window gave us our order and upon checking it looked like someone had put mayonnaise and then wiped it off. Gross. I asked Jennifer to have it remade and she proceeded to argue with me that that is the way the chicken sandwich comes with a white spot on the chicken/bread. I could not believe that she had the nerve to come back to the window with the sandwich open and tell me that that’s the way they are always made. We buy these chicken sandwiches all of the time and they never look like that. I had to get a little rude with her and tell her we want the sandwich remade period. She rolls her eyes and closes the window. We waited a few minutes. She then brought a new chicken sandwich to me and asked me if “I wanted to check it” very rudely and I took the sandwich out of her hand and proceeded to drive off-she made a comment loudly “okayyy then!”.. I made sure I asked her her name before I left because she is extremely rude and needs a class in customer service and professionalism. We will not be going back to this Burger King. I absolutely despise people that act the way that she does. Jennifer needs an attitude adjustment.
Tldr; Sad. Don't bother. Worth a read, though - maybe it will make a change for this location. This is the saddest Burger King I've ever seen, and I used to work at one in high school. I love Burger King. However, the only bright spot of this stop was the kid training drive through. He tried. The rest? Oh there's a dozen reasons I made this post... 1. Drive through didn't work. Called out a few times. Three cars behind me. Pulled around and ordered online. Went in after a few minutes. It's not instant. 2. Lady cashier was as lifeless as the tired, sad onion rings. She said, You order down here. I said, I have an online order for Tarra. 3. When I said online order, they finally pulled the ticket. Hadn't looked at it. She didn't say anything about it taking a while, or this will be right out; she just huffed & wandered off. 4. Drive through kid in training asked if I had order 72. I didn't. I said, I have a mobile order for Tarra. Lady says, "Yeah, they're making it." She glums her way back to the cash register because another couple came in. Now it's been 8 minutes. No food. No drink. No welcome. 5. Couple comes in and orders two ice cream cones. Lady glums her way to pull an ice cream cone and the machine is the slowest, saddest thing I've seen, except for the onion rings. She moseys back to the register and silently hands it to the wife. 6. Couple says, we ordered two. Lady sighs at them and rolls her eyes. "I only charged you for one." Couple pays again. She gets a second ice cream cone. Never said sorry, never said thank you, never said anything except to sigh like a tweenager being asked to help. 7. I'm asked again by Trainee Kid if I have order 72. I don't. Trainee kid looks around - no one else is there. Asks me if it's Door dash? Nope... Just me, my online order and the ice cream couple. No DoorDash. 12 minutes and counting. Same tired onion rings. 8. Ice cream guy says something about he didn't order it. Finally, some life from Lady Glumpy! She snaps, "What did you say?" Ice cream guy is walking away with his wife. Lady G says, "Did you have something to say? I think you said something. Want to repeat that?" 😮 They dashed to the door. They won't be back. You shouldn't be here, either. 9. I'm trying to not loose my Snickers. I've worked at Burger King. This is not the way. Holy smokes, this went from sad to mad fast. You don't rule here - this is Lady Gs House! 10. Guy making my food says he has to remake it. Needs directions how to add cheese and light mayo. 11. Kid training on drive through makes my drink and hands me my pie. He's trying. It's now 15+ minutes. Notice he's working drive through... customers have to pull up to the window to order. No sign. I'm not going back to suggest they make one. 12. Burger is ready about 18 minutes after i ordered. Trainee kid scoops out the onion rings for my order and hands it to me. I nodded and said, Thank you. He said, Thank you. Like I said, he tried. Lady G glared. When I got to the car, I saw he dropped a small fry in as well. They weren't better but hey - he tried. That's a win. So... In the end... Burger was fresh! It was actually good. The onion rings were old, sad and tired, a lot like the atmosphere in this restaurant. I ate my food in the car while writing this review. Lady G can have it her way - I'll take the highway.
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Spring, TX 77373
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Spring, TX 77373
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park in Harris County, Texas, United States of America
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