Dunkin'

I placed a mobile order for a latte and selected in-store pickup. Upon arriving, I realized I had accidentally ordered a hot latte instead of an iced latte. I immediately informed the employee and acknowledged that it was my mistake, politely asking if it could be changed. I was told that if the order had been placed at the register, it could have been adjusted, which raised concerns about why mobile orders are treated differently. After some discussion among the two asian women, I was eventually handed an iced latte. However, when I took a sip in my car, I realized the hot latte had simply been poured into an iced cup with a small amount of ice added. The drink was still hot and undrinkable. I returned to the store and expressed that this was not acceptable. The store was not busy, and the situation could have easily been corrected by remaking the drink properly. Instead, I was told that since I wanted an iced drink, that was “how it would be switched.” An asian man I believe maybe the manager then became involved and said, “Whose mistake is it then, why should we pay for your mistake?” This response was extremely unprofessional. While I acknowledged my ordering error, the lack of basic customer service, the unsafe and unsatisfactory handling of the drink, and the dismissive attitude were unacceptable especially stating I am a regular customer. I am a frequent Dunkin’ customer with Boosted status and visit Dunkin’ locations daily. I have never experienced service like this before. I ultimately threw the drink away in the store garbage because I could not drink it, wasting my rewards and money. The staff showed no concern or effort to resolve the situation. This experience left me very unhappy and impacted my day. I am sharing this because I expect better customer service from Dunkin’, particularly from store management.

Ordered an ice coffee for pick up. At pick up, I asked for a cup of water and the lady with red curly at the register hair charged me $1 for TAP water. Her logic was that the cup costs money. If you like friendly faces and good customer service, this place isn’t it!

Terrible service. Spanish female cashier “Jeseña” was absolutely horrible. Rude and terrible service. On a holiday to have such terrible service at 10 in the morning is unacceptable. This isn’t the first time I’ve had an issue with this location either. The male staff member on hand was very helpful however she was so nasty and disgusting to be around. Not to mention another female customer had to come back because her order was incorrect. All while I am patiently waiting for my order and this woman has the audacity to talk bad in Spanish as if she’s speaking code behind the counter all while never calling my food forcing me to look through random orders. Absolutely unacceptable behavior from the email employee not to mention she was touching her face and nose then handling food and drink. Horrible.

They were giving away mittens to the first 20 customers and I was one of the first people to be there. They declined me and said they were giving them away at 10 which I said OK and that I would be back in an hour I go back 30 minutes later and they're all given away already. I specifically asked early enough because I knew they would do something like this

The people who work there seem so miserable to be there. I went in for a cake and some drinks and everything seemed to be a bother to them. My drink came out to light and the gentleman said to do it over again he has to charge me again. My son asked for an ice cream and they got frustrated like I was asking for to much it’s the second time this happened in this same Dunkin’ date 02/16/2026 at 7 pm. Fix your staff

Maria Brown

this is my second time going there. the first time i asked for a frozen hot chocolate and they gave me some type of frozen coffee drink. one of the managers were very nice and gave me the drink i asked for. the second time around i asked for the same drink and asked for NO whipped cream. i get my drink and there’s whipped cream on top of it. none of the employees read the orders it’s really not that hard. i also said thank you when i got the drink and the employee gave me a nasty look. it’s not that hard to have some manners and good customer service.

Nina

This location needs to be gutted out. You would think with the “renovation ”, the service would have gotten better. To management, please train your staff to know what food items Dunkin’ carries. There is no reason why the cashier is telling me they don’t sell flavored cream cheeses when I order them daily ( garden veggie, strawberry) and is completely lost and dumbfounded to what I’m talking about. I had to drive to another location because he also refused to even look. The least he could have done is checked, especially when I know it’s in the draw because I order this again daily. Not to add, the coffee at this location particularly is always watered down and tastes like it was prepared in the sink.

Michael

They need to learn how to make a good cup of coffee and when you say milk and four sugar make sure to put that exact amount and don’t leave the coffee looking black…ADDDDDDDDDDDD THE MILK AND SUGAR. These employees need a good training or to get let go.

JOHANA Bautista Duran

I ordered an iced cappuccino and they gave it to me with less than half the glass, practically they are stealing more than half the glass, and without ice, besides the fact that the service is poor they could be more considerate

Mahi Ahmed

They need to fire all the employees and do a clean sweep with new trained employees. This specific Dunkin has a way of making drinks that taste worse than the other locations. And not only that, if I order a large hot cup of coffee or latte they always manage to fill it way under the line like a medium. Drive a mile down to the newer one with a drive through. This location is the worst representation of the Dunkin Franchise

Dylan O'Regan

I come here regularly, not going to now after I had to wait for 10-15 minutes for the cashier she was in theBACK ROOM WITH A CUSTOMER NON WORKER CHECK YOUR CAMERAS some funky shit. 9-15-25

Noor

A lady gave me the wrong drink (iced matcha) and I told her i ordered a iced chai kindly and apologized if she misheard me. I don't know if she was trying to gaslight me or was too lazy to make the drink i actually ordered but she repeated that i ordered a iced matcha when i did not. she then proceeded to give me attitude and slammed the drink on the table after making it…

F A

The wrong drink was made for me and I asked for it to be corrected. The girl was trying to tell me it's not wrong and I told her I order this drink almost everyday. I know it's wrong. She was rolling her eyes away. I told the manager about the employee's attitude and nothing was done. The Indian employee is nice and fixed the drink.

Samiha Sabur

I always go there because this is my go to dunkin. But after the renovation and stuff the employees also changed! I am not a big fan of it! The service they give is not very good! Like I ordered this drink with oat milk she barely gave any and when I asked she is like yeah it has but no so when I asked again she gave me a tiny amount of oat milk. Like the whole environment of this dunkin is not how it was before orders are being made right and with kindness.

martha bueno

So as I walked in the restaurant there was a box that looked like a garbage box I threw something away, the girl behind the counter said that it wasn’t garbage and i apologized and took the item out and as i was leaving i said excuse me i want to apologize for that as she proceed to ignore me! Wouldn’t even acknowledge me! Poor customer service. I was thought better then that .

ferozan hosman

One lady she worked there she’s been very rude with her fake eyelashes. We are five people to giving Order and she didn’t take our order. She’s being very rude. I just say wait 1 second. She didn’t take our order and she said get out. I know the owner but she’s saying she’s the owner.

J Anne R

Horrible very unpleasant staff. I order for walking 10 minutes ahead of time and still have me waiting not making my order when I asked about it they are rude and the young guy with his snapping fingers yelling OKAY OKAY to me finally slammed my coffee down on a table that is not where pick up is and my cup is messy with coffee all over it. I give them a ZERO STAR.

Margaret Mary Young

The white woman who was there today, VETERANS DAY, MON. NOV 11, 2024. is so rude & nasty!!! The franchise owner needs to fire her! ( she has always been severely rude!!!) Last year they gave out 6 Donuts to customers! So today I went in & was going to get them & share with a few elderly veterans. I'M A USAF VETERAN. 🇺🇸 BACHELORS DEGREE. She was rude & said only 1 donut! SO what was up last year? To top it off, SHE NEVER THANKED ME FOR SERVING OUR COUNTRY! SO to the franchise owner, you're as bad as she is!!!! A HUGH INSULT TO ME!!!!! I will not return. I stop in throughout the year. NO MORE! WE VETERANS DO NOT NEED TO BE INSULTED! Texas Road House gives us veterans free meals & drink!!! They love us. So keep your lousy donut!!!!! Other restaurants also offer free full meals!! We sacrificed for YOUR FREEDOM!!! DON'T BOTHER GIVING OUT 1 DONUT. HOW ABOUT 3 DONUTS & ANY SIZE COFFEE DRINK WE WOULD LIKE. THAT'S SHOWING GRATITUDE TO ALL WHO SERVED!!!!!!!!!

E. C.

SHOULD BE ZERO STARS. Went there and absolutely no other customers were in the store. Two workers standing around and no one greeted me and my family. We waited 10 mins and then finally they turned around from their chit chatting and asked in an unfriendly manner what we wanted, very impatient too. The pics: This is their idea of their one scoop sundae (comes with hot fudge, whipped cream, walnuts and a cherry.) And no, this is not “melted” or after waiting some time smh. I specified my ice cream flavor and hot fudge and the woman tried to say no one ever wants the other stuff it includes (whipped cream, walnuts, cherry) and gave me an attitude and a TINY SCOOP of ice cream for expecting the full sundae ingredients. Not an entire single scoop amount, just a pathetic half scoop of ice cream. Just terrible attitude and brusqueness; if you hate the job get a new one.The woman was white, with brown curly frizzy hair and looked old in the face. Heavy eyeliner and cakey makeup. Sour and rude demeanor. The other employee who ignored us was a young brown girl with black hair. Again neither of them acknowledged us or helped in a professional manner.