Carl's Jr.

Naaaaaaaaaaaaaaaaaaaaaassssssssssssssssssssssssssssty! My husband ordered me a Santa Fe Chicken sandwich and it was disgusting! The lettuce was bad and brown🤢🤮 We tried calling them, but of course you can’t get through🤦🏽‍♀️Sick sick sick!!! The chicken was rubbbbbbbbbbbery! So we shared the double western bacon cheeseburger that was put together right🤷🏽‍♀️. 2 stars because the burger was very good!

Hylifavrd

Naaaaaaaaaaaaaaaaaaaaaassssssssssssssssssssssssssssty! My husband ordered me a Santa Fe Chicken sandwich and it was disgusting! The lettuce was bad and brown🤢🤮 We tried calling them, but of course you can’t get through🤦🏽‍♀️Sick sick sick!!! The chicken was rubbbbbbbbbbbery! So we shared the double western bacon cheeseburger that was put together right🤷🏽‍♀️. 2 stars because the burger was very good!

Headline: So-so fast food that hits in a pinch. Service: This location uses AI to run its drive through and the system is terrible. Slow and doesn't work very well when asking answering it out of sequence or if you need to make changes to your meal. Once I completed the order it kept on repeating itself and I ended up driving up to the front to finish up. The interaction with the staff was ok and simple. Another issue is that the system is very quiet for a location right at a busy intersection. It was raining very frankly and just made it a very unpleasant experience Food: I still have a spot in my heart (or stomach) for a western bacon cheeseburger. The food was pretty good for fast food and no complaints Ambiance: The vibe is very standard mid tier fast food drive through. We didn't go inside but it looked pretty clean. The screen they used to read back orders is small cluttered and hard to read. Food is pretty standard and service matched my expectations the AI system that are using for orders is terrible. I understand why they have it but if they are adopting this as a standard it needs to be faster and more responsive and properly calibrated for the location.

Gregg Rudes

Headline: So-so fast food that hits in a pinch. Service: This location uses AI to run its drive through and the system is terrible. Slow and doesn't work very well when asking answering it out of sequence or if you need to make changes to your meal. Once I completed the order it kept on repeating itself and I ended up driving up to the front to finish up. The interaction with the staff was ok and simple. Another issue is that the system is very quiet for a location right at a busy intersection. It was raining very frankly and just made it a very unpleasant experience Food: I still have a spot in my heart (or stomach) for a western bacon cheeseburger. The food was pretty good for fast food and no complaints Ambiance: The vibe is very standard mid tier fast food drive through. We didn't go inside but it looked pretty clean. The screen they used to read back orders is small cluttered and hard to read. Food is pretty standard and service matched my expectations the AI system that are using for orders is terrible. I understand why they have it but if they are adopting this as a standard it needs to be faster and more responsive and properly calibrated for the location.

Today is 8/29/22 10:30pm the lady at the intercom was having difficulty understanding english and had to repeat the order several times. First of all my drink was watered down, but the mexican guy was talking $h1t in espanol great customer service. I guess taking Spanish paid off lol. I asked if I can exchange for a orange juice and they refused to do so. I left my drink and said forget it I'm tired of wasting time here. When I got home I had to inspect my food, and guess what I found some kind of gray stuff in the lettuce, no worries it's extra protein... They don't care at all. If you want fast food do yourself a favor and go to McDonald's instead... Never coming back here, what a waste of 18 dollars on a #7 combo

Front counter deny service without knowing if ur a customer or Not .she told me that it’s not a public restroom without knowing if I was going to purchase . It’s food franchise she need to put out a sign on the door hopefully higher-ups can correct her she’s basically refusing service to any potential customers she has a very bad attitude and speak down on customers

Instead of letting a customer in with money they decided to stare at me two ladies eating one manager looking at me when there dine in says 6am so I'm cold like fool as there eating a laughing I guess bc I was black man they didn't open will not come back

Ordered my daughters some chicken star meals, and they gave me someone else's meal that they didn't want. With a dirty napkin and an open toy! Who does that?! That's not acceptable!

Joe K

Today is 8/29/22 10:30pm the lady at the intercom was having difficulty understanding english and had to repeat the order several times. First of all my drink was watered down, but the mexican guy was talking $h1t in espanol great customer service. I guess taking Spanish paid off lol. I asked if I can exchange for a orange juice and they refused to do so. I left my drink and said forget it I'm tired of wasting time here. When I got home I had to inspect my food, and guess what I found some kind of gray stuff in the lettuce, no worries it's extra protein... They don't care at all. If you want fast food do yourself a favor and go to McDonald's instead... Never coming back here, what a waste of 18 dollars on a #7 combo

Phyllis Goode

Front counter deny service without knowing if ur a customer or Not .she told me that it’s not a public restroom without knowing if I was going to purchase . It’s food franchise she need to put out a sign on the door hopefully higher-ups can correct her she’s basically refusing service to any potential customers she has a very bad attitude and speak down on customers

malcolm baker

Instead of letting a customer in with money they decided to stare at me two ladies eating one manager looking at me when there dine in says 6am so I'm cold like fool as there eating a laughing I guess bc I was black man they didn't open will not come back

Brianda Garcia

Ordered my daughters some chicken star meals, and they gave me someone else's meal that they didn't want. With a dirty napkin and an open toy! Who does that?! That's not acceptable!

For the price you should atleast serve people fresh hot food. Not nasty warm nuggets. What a joke of a place

Apple Pay has been down for over a year it seems. The owner needs to pay to have this sorted out. Taking my phone out of the drive thru and walking with it to register is unacceptable. It impacts my future spending decisions and I must not be the only one. How many silent others? Don’t cheap out and repair your equipment.

I ordered every morning drive thru here just breakfast burrito with extra sausage extra egg extra hash round all time I pay 9.87 dollars but today I do same order but she take 12.27 dollars then I go to register explain her before I pay all time less she said I take extra for hash round then I said if you take extra money for hash then give me a hash round small box or something she start I m here general manager I m sure no one do that I try to explain again before I just pay for hash round 0.79 cent everyday but you take 2.99 is big difference she refused to give me anything extra I just throw food at register said give me my money back I don’t want anything

Quick Review: Not only did I have to waste 5+ minutes trying to get an employee's attention over what I thought were just sauces missing from my order but argue with them over it. Had to actually argue with a worker for sauces that were supposed to come with my order. She wanted me to pay for them when they were included in my order already. Only gave up when another car was waiting behind me. Actual story of my experience: Never thought I'd be one to place an online review for a Carl's Jr. but here we are. Tonight I placed a mobile drive through order through the app since it's the only way to get reasonable prices for this franchise nowadays; I got the 2 triple burgers (a triple famous star and a triple western bacon burger) for $14 and a snack stash for $5.99 (I chose a small fry which lets me choose a ketchup, and 2 waffle fries for which I chose a ranch and a bbq sauce cup to go with them). Keep in mind these sauces are included with the item free of charge. When I went to pick up said order through the drive through, a guy gives me the order after confirming the name is correct and I thanked him for handing over the order, which must of thrown him off cause he closed the window only to open it back up to say thanks you too. Now before I left, I checked my order in case anything was missing or was given the wrong order and noticed I did not get any sauces that were included in my online order. No big deal, it happens. So I tried to flag someone through the window to get the missing sauces. A couple minutes wasted as no one even looked and I had to get back around the drive through (at least it was empty) and I still had to wait another couple minutes for someone to get to the window. This time an older lady comes to the window and tries to confirm if I got such and such order, and I tell her no thats probably the person behind me, I just wanted to get the sauces that were missing from my order. On one hand, the lady actually did her due diligence and looked up my order, on the other hand, she told me everything was fine. I told her no, I was missing the sauces and asked if she could give them to me. She then proceeds to tell me, no those sauces, "You have to pay for." I then told her that, "Sure, I understand if I wanted extra sauces that I would have to pay for them but these were included in the order already and that I just wanted what was missing from my order." I felt this was fair and reasonable even if I just wasted 5 minutes trying to get sauces, it happens, we are all human. Turns out no, it doesn't just happen. This lady proceeds to argue with me that sauces all cost extra and that was why I didn't get them and now I have to pay for them if I want them. I had to argue with her for another minute saying I don't need to pay extra for items already in my order, an order which she reprinted the receipt and can clearly see the sauces included. She countered with the only things that come with sauces are the fried vegetables and onion rings. I looked her in the eyes and said its in the order and the item I ordered comes with sauces included I don't know why I have to argue about sauces. I kid you not when said lady actually looked at the car behind me and back at me and actually sighed and asked which sauces I wanted. I could've joked that she should look at the receipt which she tried to refer like it was a freakin' gospel but I was just exasperated and wanted to go home before everything got cold. I just told her I wanted my ranch and bbq sauce, not even trying to argue anymore for ketchup since I have it at home. Not only did I have to waste 5+ minutes trying to get their attention over what I thought were just sauces missing from my order but argue with them over it. I still can't believe I had to argue with a Carl's Jr. employee over getting sauces that were included in my order which she wanted me to pay extra for. Thanks to their wonderful treatment and attention to detail, by the time I actually ate, me and my brother got to enjoy cold and soggy waffle fries and somewhat warm burgers.

this place is just overpriced nasty old food went today now they have a ai taking orders not even a real person there menu outside moves so fast cant see anything , either way ordered a western bacon combo and chicken tender 5 piece combo said my total was $33 LIKE what kind of place charged more than a sit down restaurant food was nasty and old i only ate here 4 times and all 4 times food is literally nasty , never going back carls jr is the definition of overpriced cardboard will never recommend nor eat here ever again. what happened to the 6 dollar burgers if i wanted to pay that price i will just order from any upscale restaurant for less than this and made fresh and with hospitality

I've actually been holding back from doing this for about an over a year and a half now that I've been working in this area. Almost every time I go there I asked for something and they give me what they feel like giving me. I used to order double Angus jalapeno burgers, and they would just give me the regular El Diablo while charging me for the double Angus. I started ordering different things, and they messed those up to. Where I work is kind of far from here so I'm not going to make the drive back and complain. But I think that's what they've been counting on the whole time cuz they just keep on doing it. As expensive as fast food is now, the service is not worth it.

I went through the drive thru and had to use the automated voice system. It was slow. It didn't get all of my order. Waited to speak to a live person. Gave my order. I ordered two Famous Star combos. I was missing fries. I called, and could only leave a voice mail. Normally I would let this go, but the fact that it took over 15 minutes for a drive thru order, the terrible experience having to use their automated system, plus I'm missing an item really irks my ire. The store number is 1100223 and my order number was 885186.

I just left the for breakfast The older Indian lady is very rude had an attitude when I asked her a question then pretty much swung my bag at me and said here! I snatched my food and drove off definitely won’t be returning to this location they need better staff it’s not my fault you’re old and still working in fast food! Should have got a better career sweets.

My order was messed up AI messed up and didn’t listen she’s a robot.

Ashley Singh

My order was messed up AI messed up and didn’t listen she’s a robot.

Shawn Cooper-Keitel

Apple Pay has been down for over a year it seems. The owner needs to pay to have this sorted out. Taking my phone out of the drive thru and walking with it to register is unacceptable. It impacts my future spending decisions and I must not be the only one. How many silent others? Don’t cheap out and repair your equipment.

Brandon Wong

Quick Review: Not only did I have to waste 5+ minutes trying to get an employee's attention over what I thought were just sauces missing from my order but argue with them over it. Had to actually argue with a worker for sauces that were supposed to come with my order. She wanted me to pay for them when they were included in my order already. Only gave up when another car was waiting behind me. Actual story of my experience: Never thought I'd be one to place an online review for a Carl's Jr. but here we are. Tonight I placed a mobile drive through order through the app since it's the only way to get reasonable prices for this franchise nowadays; I got the 2 triple burgers (a triple famous star and a triple western bacon burger) for $14 and a snack stash for $5.99 (I chose a small fry which lets me choose a ketchup, and 2 waffle fries for which I chose a ranch and a bbq sauce cup to go with them). Keep in mind these sauces are included with the item free of charge. When I went to pick up said order through the drive through, a guy gives me the order after confirming the name is correct and I thanked him for handing over the order, which must of thrown him off cause he closed the window only to open it back up to say thanks you too. Now before I left, I checked my order in case anything was missing or was given the wrong order and noticed I did not get any sauces that were included in my online order. No big deal, it happens. So I tried to flag someone through the window to get the missing sauces. A couple minutes wasted as no one even looked and I had to get back around the drive through (at least it was empty) and I still had to wait another couple minutes for someone to get to the window. This time an older lady comes to the window and tries to confirm if I got such and such order, and I tell her no thats probably the person behind me, I just wanted to get the sauces that were missing from my order. On one hand, the lady actually did her due diligence and looked up my order, on the other hand, she told me everything was fine. I told her no, I was missing the sauces and asked if she could give them to me. She then proceeds to tell me, no those sauces, "You have to pay for." I then told her that, "Sure, I understand if I wanted extra sauces that I would have to pay for them but these were included in the order already and that I just wanted what was missing from my order." I felt this was fair and reasonable even if I just wasted 5 minutes trying to get sauces, it happens, we are all human. Turns out no, it doesn't just happen. This lady proceeds to argue with me that sauces all cost extra and that was why I didn't get them and now I have to pay for them if I want them. I had to argue with her for another minute saying I don't need to pay extra for items already in my order, an order which she reprinted the receipt and can clearly see the sauces included. She countered with the only things that come with sauces are the fried vegetables and onion rings. I looked her in the eyes and said its in the order and the item I ordered comes with sauces included I don't know why I have to argue about sauces. I kid you not when said lady actually looked at the car behind me and back at me and actually sighed and asked which sauces I wanted. I could've joked that she should look at the receipt which she tried to refer like it was a freakin' gospel but I was just exasperated and wanted to go home before everything got cold. I just told her I wanted my ranch and bbq sauce, not even trying to argue anymore for ketchup since I have it at home. Not only did I have to waste 5+ minutes trying to get their attention over what I thought were just sauces missing from my order but argue with them over it. I still can't believe I had to argue with a Carl's Jr. employee over getting sauces that were included in my order which she wanted me to pay extra for. Thanks to their wonderful treatment and attention to detail, by the time I actually ate, me and my brother got to enjoy cold and soggy waffle fries and somewhat warm burgers.

Vic

this place is just overpriced nasty old food went today now they have a ai taking orders not even a real person there menu outside moves so fast cant see anything , either way ordered a western bacon combo and chicken tender 5 piece combo said my total was $33 LIKE what kind of place charged more than a sit down restaurant food was nasty and old i only ate here 4 times and all 4 times food is literally nasty , never going back carls jr is the definition of overpriced cardboard will never recommend nor eat here ever again. what happened to the 6 dollar burgers if i wanted to pay that price i will just order from any upscale restaurant for less than this and made fresh and with hospitality

Edwin Ruiz

I've actually been holding back from doing this for about an over a year and a half now that I've been working in this area. Almost every time I go there I asked for something and they give me what they feel like giving me. I used to order double Angus jalapeno burgers, and they would just give me the regular El Diablo while charging me for the double Angus. I started ordering different things, and they messed those up to. Where I work is kind of far from here so I'm not going to make the drive back and complain. But I think that's what they've been counting on the whole time cuz they just keep on doing it. As expensive as fast food is now, the service is not worth it.

Hazel Love

I just left the for breakfast The older Indian lady is very rude had an attitude when I asked her a question then pretty much swung my bag at me and said here! I snatched my food and drove off definitely won’t be returning to this location they need better staff it’s not my fault you’re old and still working in fast food! Should have got a better career sweets.

Yadira Ruiz

I went in and the computer went down when the assistant manager or supervisor put my card into the machine. The transaction went thru on my bank but since their computer went down and did not generate a receipt she said it did not go thru and was not given food. We are on second week disputing that charge that they say “they can not find” even after showing the transaction from my bank and they still have not given me my money back. If it was a small amount I would let it go, but it was $51. I see that the owner has the same response to all bad reviews. I contacted corporate and they told me management for the area restaurant will get a hold of me in 3 days…. Here we are day 4 and nothing yet. They are refusing to refund my money because their computer went down, stating the transaction does not appear on their end …. But someone took my money… this after I have given them proof that it was debited from my bank.

steel black boots

I went through the drive thru and had to use the automated voice system. It was slow. It didn't get all of my order. Waited to speak to a live person. Gave my order. I ordered two Famous Star combos. I was missing fries. I called, and could only leave a voice mail. Normally I would let this go, but the fact that it took over 15 minutes for a drive thru order, the terrible experience having to use their automated system, plus I'm missing an item really irks my ire. The store number is 1100223 and my order number was 885186.

1tehteh

Horrible service. I went in to get my replacement and order along with other items. Of course they don’t have my name down for the replacement. Martha stopped taking my order to take the window order when I was still trying to order food. I told her nicely I still was ordering food. She said she’s taking the window order. Martha left continuing to take our order to take the drive-through order. So we left without getting service.