Kiara Garza

Omg! The service here is amazing!!! When I walked in it was soo busy because the lunch rush but they were so fast and amazing!! I did not have to get off my table not once. Anything I needed they brought it to me. Which is very helpful when I have 2 little ones that I don’t want to keep my eyes off of them. Duha, i think thats her name, she was the one helping me my whole visit. She’s amazing ! She deserves a promotion and i hope she helps me out when i come again! Definitely recommend this location!

Paula Dodd Barnes

oh awesome here! Always enough staff here to get your order and serve you in a timely manner. Food always hit and care with packing is good! Love the Sandwich and Biscuits!

Sophia N

Newly remodeled Chick fil A location. I usually order through the app, which makes waiting much less than just going to the drive thru. Service is quick and employees are nice. Food is good as well.

Nice place good staff fast turn around easy parking good food good service portions are ok and curries more sweeter n thin over all good

So we ordered through a delivery service and got the pineapple curry, ghang ka-ree and satay chicken. They sent some peanut sauce that was good. Unfortunately, we made our own rice especially since rice is not included in the meals and costs extra. The food tasted good and it was delivered piping HOT. Unfortunately we won’t order from this place again….. just too expensive.

Tom Yum Koong, Pad Thai and curry fried rice are good. 👍

The dishes were a hit and miss but they got a great selection for food to try. I didn’t find their noodle soup dishes authentic, which I was excited to try but the basic Thai dishes are very good, like pad Thai or the fried rice. Staff were friendly and the atmosphere was great.

Modest neighborhood eatery in busy strip mall. The greeting, or lack thereof, could use a little work, but overall this was a solid choice for quick, casual Thai food. We started with $2.75 Chang beers (special pricing all the time). One of us ordered the cashew nut chicken dinner combo. The entree portion wasn’t big, but it came with soup, egg rolls, wontons and rice, so it was plenty of food. We also ordered a combination fried rice and chicken pad Thai. The soup’s broth was clear but savory. The wontons and egg rolls were also good. The cashew chicken was tender and flavorful with a hint of spice (requested 3 out of 10). The rice dish was good, if maybe a little heavy on the oil. The pad Thai was well-seasoned and delicate. The one thing I wish they did was use white meat for their chicken. I think they used thigh meat. Not the best we’ve had, but we’ll be back to give it another try. Again, a solid choice in the area.

Trisha Savage

The drive thru is fine, but what’s the point of ordering through the app if you still have to get out of the car or wait in line. My order was no faster than if I’d just ordered in the line.

I have been going here for more than a decade, and it's like an on-again-off-again relationship! When it's on point, the food is yummy. When it is not, it's such a bummer. This review will focus on our latest visit. THE FOOD: Their menu is pretty extensive and offers almost everything you could want in a Thai restaurant. Our party of 6 ordered a bunch of dishes to share family style. Here's how each one fared: * Beef salad - It was excellent. The ingredients were all fresh and it had that good balance between the sour sauce and savory meat. * Tom yum gai - This hot-and-sour soup with chicken and mushroom was surprisingly bland. In the past, it's been too salty. Clearly the cooks have have consistency issues. * Angel wings - We actually ordered the buffalo wings, but instead got this appetizer (chicken wings stuffed with glass noddles and shrimp). We were going to complain about getting the wrong dish, but no server was nearby and we were too hungry at this point. Fortunately, it was good. * Pad Woon Sen - These glass noodles came loaded with veggies and chicken. Flavor was good, though there weren't as much noodles as we're used it. * Thai fried rice - A standard fried rice dish; nothing to write home about. * Spicy scallops - This was the big disappointment, as it came with only 6 pieces of scallops for $19.95. The cooks tried to hide this fact by piling bamboo shoots over top. Worst off, it wasn't really that spicy or flavorful. THE SERVICE: During my latest outing, the service was mixed. One server was quite helpful and attentive, while another one seemed annoyed anytime we asked for something. The third server was decent, but never smiled and didn't say much. Now, I say this knowing that customer service at most authentic Asian restaurants is a low priority. (I'm Asian and grew up in this culture.) But I raise it here because I have been to Thai Basil when the service has been amazing (clearly their A Team was working) and when the service has been utterly horrible. So, clearly management needs to do a better job at training. THE SETTING: It's a good sized restaurant, though you might have to wait a while if you have a party of 5 or more because there isn't a lot of space for bigger groups. Our party of 6 was seated near the front, where it's rather cramped. If you're a party of 4 or fewer, no problems -- they have plenty of comfy booths. Fortunately, it's beautifully decorated, the bathrooms are clean, and there's usually parking in the large lot (it's in the same strip mall as the Dollar Tree and Smart and Final). THE CONCLUSION: I really want to give Thai Basil a 4 out of 5, but based on my recent outing here, I have to lower it to a 3 out of 5. The subpar customer service and inconsistent food does not justify the increased prices. But in my heart, I WANT them to get better because I have great memories eating here with my then-girlfriend/now-wife.

Next to office depot, around the corner. Service is good. Food is okay. For chow mein, not too much noodle on it. Bbq chicken and ribs not our favorite.

They pretty okay. I ordered Satay Chicken and chicken wonton. Chicken was fine. But chicken wonton was not that great. I expected some good filling where chicken and some veggies with it. Restaurant looks pretty neat . There is small waiting section as well I like this about the restaurant. I feel it’s pricey!!

Jason

Place is lacking leadership. I saw many young workers that seemed unsure and didn't know what car ordered what. Peppermint shake nothing special.

Luis Hernandez

HEY! Where's my bacon... I usually don't have any issues with chic-fil-a's in general but sometimes u get one that's not paying attention. The service was good and so where the employees. However, they missed a few things that I had order but I caught them at the restaurant. It's not until I got home that I realized I paid for bacon, but none was put on my 🥪.........😒

+1

Since the new owner they are reducing portions and putting alot of water crest instead of meat. I ordered my favorite Kungpao trio with brown rice they have one shrimp one piece of chicken and very little beef. It was like a vegetable Kungpao and the price is rediculous $29.00. Also trio friend rice for my kid had one shrimp… $19.00! Very disappointing. Never going there again

Disappointing Thai restaurant. Food was bland and you just taste the salt or the spiciness. Thai food is world famous for being flavorful. No real Thai would think this place is legit. Also, prices were high for very little amount of food given...look below picture and that is $35 of food, not including tip. Green curry was bland and I could make a better noodle dish at home. Go eat at other Thai places. This place is not good value for the money nor is rhe food good. Bunch of college kids rating this place and not know what real good Thai food should taste like....

The food was too charred , and I like food that is made well from a wok but not burned. The only flavorful item was that tomyumgoong. Fried rice and radna what's so burnt, my friend and I barely had it after one bite. Curry was not good as it was bland add watery. I've been to thailand 6 times and had curry done the right way. Will not go back.

Lauren Carlson

The drive thru messes up my salad order 50% of the time. I always get the same southwest salad but 5 times they have forgotten the salsa salad dressing like they did again today. And they messed my standard salad order by putting bacon bits in it when I made no alterations to my order. I suggest going inside if you’re going to order a salad.

Steven Pekrul

Not sure why but the salads are the standard price for a fraction of the size.

Ordered the jungle curry, spice level 10. Not only was it not spicy, it was a thin texture lime soup. 3 items took > 30 min. Not worth the price, not worth the calories.

Would not recommend. Terrible food and a complete waste of money. -Satay Beef was unbearably salty, resembling emergency food jerky. -Pad See Ew with shrimp lacked depth, just bland with an overpowering spice. -Thai fried rice with chicken was completely flavorless. Either the kitchen or management needs to be changed because this was a highly disappointing experience.

We wanted to try a new place. There were alot of people there so we thought it must be good. We ordered from the lunch special menu. That was not a good idea. I had the teriyaki rice bowl and my sister ordered the Salmon with teriyaki and extra chow mein. The chow mein came out first. It was alright. My sister's food was served first. Her salmon portion was really small. It looked like a small log. I had to wait 15minutes or so for my rice bowl. When I got my food, I was surprised that everything on the plate was separated and not in a bowl. My chicken was served in a soap dish, the sauce kinda tasted off and the wonton was all dried up. Not too great. We were disapointed and won't be back.

⭐☆☆☆☆ (1 out of 5 stars) for me! I called to place a pickup order, but the staff was not friendly at all — she cut me off multiple times and gave robotic responses when I asked for recommendations, just reading straight from the menu. When ordering, note that rice doesn’t come with lunch — you have to add it separately. The Pad See Ew had an unpleasant beef smell and ended up in the trash. Given the high ratings, I expected much better, but this was a disappointing experience.

Nes Sa

FOUND A LIVE FLY IN MY SALAD!! I went in to show them the fly that was still in the salad moving they just stared at it. I requested my refund and they needed multiple people to come help refund my salad. They even requested my free cookie reward back. I DO NOT RECOMMEND THIS LOCATION. Sad I used to come here EVERYDAY!!

Emma Water

Came in yesterday with my husband to pick up food for my family. Was greeted at the front counter by the rudest most inconsiderate young womem. Service from her was terrible Never coming back again. Most disgusting attitude ever. Her name was Elena.

Mangle Swag (SFM)

Drive thru girl Alicia messed up my order. I went around 3:30pm the girl had already an attitude. She clearly doesn’t like her job, she also forgot my fries which I had to come back for it after waiting a long time in the drive thru

Byju thomas

I ordered six sandwiches. When I came home and check the order, There was only five sandwiches in the bag. Call the store to get a refund Since it was already passed the time of closing when I came home. They said only thing they can do is do a care order. So they credited one meal to the care order. I was not informed that it was only good for 30 days. When I went to collect Today. I was informed the order was good for 30 days. So Chick-fil-A stole $12 for me.

Todd Cochran

Slowest CFA drive thru I’ve ever been too. They’re clearly trying to save money by being understaffed. It’s gotten significantly worse in the past few weeks. Not recommended if you’re in a hurry. Took me 15 minutes to get through the line. They were coming out and asking people what they ordered!

Sarah Renee

Worst service I've ever had. I had to repeat myself 5 times to the guy standing right next to me taking my order. Then we waited in line for 20 minutes. I asked an employee what was taking so long and he said it was because of the ran everyone had to come inside from taking orders...but they were still outside. I sat in the line so long I thought I was going to die of claustrophobia. I nearly called the police and reported myself kidnapped.

Khaden Cole

Just moved out to Rowlett recently and chick fil a is usually one of my main go to’s for lunch. This location however, is terrible. The service and sense of urgency is insanely slow. Whether I’m going through the drive through or getting it delivered I’m forced to sit in a line for 45 minutes, even if my order is placed in advance. And if I’m getting it delivered I have to wait another two hours. Checked to lowest rated reviews for this location too to see if anyone else has had a similar experience and if this location is doing anything to try and improve the all around experience but sadly no. I’ll just be taking my business and orders from here on out to the chick fil a down the road of Dalrock from here on out.