whataburger in Upper Kirby hits the basics but doesn't wow. The food is decent and familiar for this local Texas chain, but it felt a bit rushed and nothing stood out flavor-wise. Service was okay,…

Food is never hot n fresh...and you have to wait 20 min on a good day to get food if lucky ...idk y this fast food spot is the worst in the industry to get get food..worst hires also always the wro…

Waited 20 minutes in line yesterday, all to receive a diet coke that was filled to the brim with ice. I typically prefer drink with some ice, not ice with some drink. Ripped off.

Waited 20 minutes in line yesterday, all to receive a diet coke that was filled to the brim with ice. I typically prefer drink with some ice, not ice with some drink. Ripped off.

Why are fast food workers so mad all the time? I get it — it’s probably not your dream job. But you’re dealing with hungry people who just want a decent experience before eating. The burger? Solid. No fries — too risky for me. Please don’t skimp on napkins, and maybe train order takers to be a little nicer. Make Whataburger great again.

Kelvin Pan

The employees attitudes were fine, maybe above average. They seem disorganized or confused though. App said order would be ready in about 5 minutes but it took 15 minutes. I had 4 sauces in my mobile order which were missing despite the employee asking twice whether I wanted ketchup (take a look at the receipt!). They also ran out of lids for my drink as well as drink trays for to-go. Witnessed large percentage of customers have issues during my brief time there even though the restaurant wasn't slammed.

The cashier was nice and pleasant with good customer service . As for the other employees that were in front of me placing order before off the clock not sure. However if you're wearing the uniform…

Whataburger offers a free senior coffee to I believe 55-year-old and up. This is always a selling point for me when I'm looking for a quick breakfast out. I enjoy the jalapeno and cheddar biscuits …

Skimped me a whole beef patty on my burger - I know beef is expensive now, but this is BS. Ordered a Sweet & Spicy Bacon Burger Combo on Doordash. it arrived with one beef patty. Said burger comes with two patties. I can't believe that an employee forgot how many patties come on one of the most popular burgers they have - that has been around for years. No, price of beef seems to have got them to reduce half the beef on the burger. Didn't charge me less or anything. Not ordering from this store again.

I waited 30min, patiently, for a single breakfast taquito. She came out with the wrong order, so I had to leave for work. Attendant agreed to refund it then never did. So I paid for breakfast I never ate and was hungry all day at work. Very frustrating experience. I wouldn’t have to write a review if they had simply refunded it, though I still would have had to work 8 hours on an empty stomach.

Keiara Watkins

Normally, I am pleased with this location, however tonight was subpar. My patties on the patty melt were dry and the bread wasn’t soft. Usually, the patties are so fresh and juicy , not greasy. I hope this was an “off” night. Still expensive to not enjoy.

Maryann Daughter of The Most High

Was visiting this location from out of town it was at or close to 6 PM (ish) the cashier looked tired manager was counting money by the food, was the least bit interested if his environment; not friendly to say the least. I Whattasized but got a medium fry they forgot my shake I mean there was no LOVE at this location. I ordered a Grilled Chicken Sandwich personalized and it wasn’t hot. Tables were dirty and they had cleaning supplies on top of the trash bins.. Sorry to say I was not happy with this visit

30 minute for 2 burgers. I ordered ahead and waited for every single person in line to be served before they started making my order. order ahead makes it worse. Pretty much gfy

30 minute for 2 burgers. I ordered ahead and waited for every single person in line to be served before they started making my order. order ahead makes it worse. Pretty much gfy

30 minute for 2 burgers. I ordered ahead and waited for every single person in line to be served before they started making my order. order ahead makes it worse. Pretty much gfy

The food is just so wrongly prepared at the store in Channelview, Tx.\nEverything is half cooked and cold upon pickup. Their Coke machines are full of caramel syrup. The coke is so sweet, insulin cou…

The food is just so wrongly prepared at the store in Channelview, Tx.\nEverything is half cooked and cold upon pickup. Their Coke machines are full of caramel syrup. The coke is so sweet, insulin c…

The food is just so wrongly prepared at the store in Channelview, Tx.\nEverything is half cooked and cold upon pickup. Their coke machines are full of caramel syrup. The coke is so sweet, insulin…

Terrible service. The staff is so rude and entitled. They think because they handle your food they can talk to you however they want. I would never come here. I love whataburger but this location s…

Terrible service. The staff is so rude and entitled. They think because they handle your food they can talk to you however they want. I would never come here. I love Whataburger but this location…

Indifferent staff, manager not in evidence. \nThis place is NOT worth your time!!\nWhy is there only EVER only one cashier taking orders????

ZERO. ZERO STARS. THEY CANCELLED OUR MOBILE ORDER WHILE WE waited 20 MINUTES FOR THE LINE TO NOT MOVE. Once we got to the window we were told to move to an unsafe area of the parking lot and were t…

ZERO. ZERO STARS. THEY CANCELLED OUR MOBILE ORDER WHILE WE WAITED 20 MINUTES FOR THE LINE TO NOT MOVE. Once we got to the window we were told to move to an unsafe area of the parking lot and were t…

The morning people are usually good, the evening/night crew SUCKS they're rude and something is ALWAYS wrong with my food. Roaches in the parking lot EW and the wait is TERRIBLE and the location as…

If I could give zero stars, I would. The absolute slowest service ever! Not to mention the hacked up parking

This Review of my WhataBurger experience is for the Location in Houston, TX at 7210 FM 1960 West Restaurant # 365, which Trip Advisor won't show each location. I wrote my Experience Directly to Whata…

This Review of my whataburger experience is for the Location in Houston, TX at 7210 FM 1960 West Restaurant # 365, which Trip Advisor won't show each location. I wrote my Experience Directly to wh…

Didnt receive sweet n spicy burger, went back inside, asked them to fix it, they just put in another burger. Fries were essentially noodles with how soggy they are. Will not recommend coming here.

After voting in the West Gray area, I stopped for a meal at Whataburger 271 on South Shepherd at 2:10pm on Tuesday, Feb 24,2026. I drove up, they never responded; I had to ask is anyone available? A guy answered once he heard my voice. He had difficulty getting the order right. So I drove up to window and woman asked if we had two Whataburger and fries, but did not ask the details as we ordered them. She said she would bring out….30 minutes later a woman with no concern for what was in the packaging handed us the food. We did not get what was ordered and the food was cold. The service was awful and at a time of day after lunch crowds and before schools are out, there is no excuse for this type of service!

Absolutely incredible that this location even continues to exist. It's absolutely malicious at this point. They HATE their customers. Complete disrespect via wasting of time, incompetence, and completely wrong orders.

every single time i have placed a mobile order it has taken an additional 15-20 minutes on top of my drive to get there. everyone is jest standing around looking lost instead of making food, and when they do it is wrong every time. there's is an extreme amount of incompetence and lack of customer service. this is truly the worst whataburger i have ever been in houston

Nick pabriaga

This place has horrific service. The manager doesn’t care. The cooks are slow and no one knows what they’re doing. There’s 20 people in line to get food and they don’t know where the orders are at the most unprofessional Whataburger in Houston Texas. Do not come here the worst experience ever.

Mike Maddox

Locations always busy and slow but it’s Whataburger so I’m not complaining about being slow it’s worth the wait but when I order a Large coke and the new guy they have outside messed up and made it a small then the Hispanic lady at the window,who is always here when I come, tried to hand me a small coke I told her I ordered a Large she said well he charged for a small I said ok I’ll pay the difference she closes window for 2-3 minutes and comes back to he charged you for the small. So AGAIN I tell her I don’t care what he did I’m willing to pay I DID NOT order a small. What’s the problem here!!! Listen to people when they tell you something especially when they tell you they are willing to pay the difference. 🤦🏼‍♂️

James Williams

Sat there for 30 minutes, standing 5 feet away from the counter while the little short dude asked every other person what their order was and hand-delivered it to them. The same short dude has been disrespecting everyone that’s not his same race for the last 10 years. I actively try not to come inside (and know other ppl including my father and a number or friends who have felt the same sentiment) of this Whataburger just because of the short manager that has been working here the last number of years. He clearly is biased and has prejudice against anyone that does not look like him. This has been going on for years and I’m not sure why, but I finally have decided to say something. Check the tapes from 11:45 PM this Sunday and you’ll see him approach every single person that ordered after me about their order name and hand delivering it to them

Alex J

I found a piece of hair in my potato, egg and cheese taquito this morning……

Cap K

This is absolutely the worst location I have ever visited. I requested a refund over a month ago. I called customer service multiple times and also the store as instructed today. When I spoke to the manager about this issue at this particular location she argued with me, told me to shut my mouth, that I would not be getting my money back, and hung up on me. This is NOT ok.

Cantu 27

I am a regular Whataburger customer and visit multiple locations throughout the city several times a week. Unfortunately, the service at this location was unacceptable. The staff was not welcoming, came across as rude, and my order was incorrect. I also observed multiple other incorrect orders while I was there. When customers pointed out the mistakes, the employees became defensive and argued instead of correcting the issue. It was clear that the person taking orders was not paying attention, which led to repeated errors. In my opinion, this establishment would greatly benefit from a refresher on customer service, professionalism, and accountability. Mistakes happen, but how they are handled is what defines the customer experience. This location did not meet the standards I have come to expect from Whataburger.

Jacklynn Gullett

I love whataburger, but this one is just horrible. The poor kid taking our order was the only nice thing. 2 kids that work there placed an order just before us, so we waited for them to figure out the tap to pay. The same 2 sat near us and must have ordered everything off the menu. They ate like feral animals. Our food was lame. The buns were soggy the fries were limp and cold. Nothing tasted fresh. This use to be our go-to whataburger. Not anymore

Nevin Brooks

Usually have a decent experience when I’ve come here. But today 11/29 at 1:45p we ordered in the drive thru. The guy taking orders outside has a HORRIBLE attitude. Tried to order a fruit punch, “we don’t have that?”. I asked what do you have? He didn’t respond. Tried to ask questions about the menu, again no response. I’m not sure what his name is but I prefer not to come back to this location if this is how I’ll be treated when trying to order.

Paul Stone

I don't know what has happened to this restaurant. I've been going to it for 30 years and it never really recovered since covid. I have witnessed robberies and car break-ins in the parking lot at noon. The bathrooms are filthy. It operates more like something you would see in a third world country. Every once in awhile I'll get something that tastes like it supposed to. But overall this location should be avoided. I love how the employee break table is front and center for everyone to see where all the employees can store things like outside food, backpacks. And whatever it is they're eating also how to laugh at my breakfast burrito. When you order a potato bacon or sausage egg and cheese Taquito it's supposed to be chopped up on The Griddle placed into the the tortilla. And then rolled up. This lazy cook just put a whole hash brown on top of some eggs and rolled it up. So lame. The staff is too lazy to even Assemble something as simple as a taco. Oh yeah my strawberry shake had way too much strawberry in it. The color was so dark it was practically red. I guess I think the more syrup in the shake the better. These employees need some training. The store needs a complete overhaul. And please use bleach in the bathrooms you can smell the damn thing when you walk in the front door