Needed a quick coffee pick me up and we ordered through the app. The plaza the Starbucks is located in is not only TINY but super busy since there's lots of businesses and other eateries. Turning i…

I've come here 3 days in a row and ordered the same drink each time. Each drink comes out tasting and looking wildly different from each other. Too expensive of a drink for that to happen over and …

ÖMER F. Altun

“I only ordered one matcha and there’s almost nobody inside, but I’ve been waiting for about 20 minutes for my order to be prepared. This place feels like a nightmare. There are around 6–7 people working here, but I’m not even sure if they’re actually working.

Mercy De Luna

This Starbucks customer service has actually gotten better from the last time I was here. Now they actually acknowledges customers and didn’t ignore customers while their doing other things such replenishing food or beverages. The store is well organize and clean.

+4

J. A.

No outlets to plug your devices into to charge while you're trying to enjoy some bevs here. The out door patio was decent. Nothing special about this location. Had to travel elsewhere to use Wi-Fi as well as charge laptop.

+3

Drinks always come out wrong. Employees are rude and extremely disrespectful. Management looks like she's on some type of dr*gs. Avoid this location!

drinks always come out wrong. Employees are rude and extremely disrespectful. Management looks like she's on some type of dr*gs. Avoid this location!

The loudest Starbucks I have been to. This is not a one time thing, it's all the time. Ugh. Having said that, the staff is always great and works hard to ensure the customers get the service they…

I had to wait an extra 10 minutes on my way to work because someone else took my order. This is a horrible Starbucks and I will never be coming back.

Fix the costumer service please. Staff is not welcoming, unless they know you. Also, the wait time is horrible. Probably the only location where I had to wait around 20 minutes for two chocolat…

Drink is alright. Service is absolute butt, they think they're at home or something. I waited 10 minutes for a drink, there was no line no other person waiting for their drink. \nAnd they still m…

Worst service ever. All the workers think they own this place. I ordered 2 cortaditos and a crumble coffee cake. They call my name to get the coffee and then I got up and ask her where is my past…

Code to the restroom is 24000\nFrequently customer at this Starbucks and stopped by to use the restroom. I asked the barista for the code and she instead I had to purchase something to use the r…

Went here to help a friend with homework and they told us we couldn't stay unless we were paying customers, tried getting the code for the bathroom and they said only paying customers can use the …

I've been getting drinks and food from Starbucks thousands of times in last 20 years, and generally never had a bad experience until today. The woman in the heather gray top took down the wrong ord…

THAT ONE GUY

As a paid customer, my child needed the restroom and was denied unless he was also a paying customer, HES 9YRS OLD!!! We enjoy starbucks all over the country but this was ridiculous for this special location. Horrible management and shift rep at 10pm 1/16/2026. .

Giovani Gomez

Terrible service, and the baristas just play around with each other, never paying attention to the customers, and they take a very long time to make a simple frappuccino. They need to have a supervisor in that location. Never come back

Sandy Barilla

An excruciatingly long wait. NOT HAPPY. Ordered a black coffee inside and it took 10 minutes to get it a simple black coffee. So sad to see Starbucks fall off from what it was. Rosa was gave attitude, as if I was the one taking something from her. Manager should really keep her employees in line. This Starbucks has usually disappointed me, but today it was just too much.

Cate Leathley

they made my order after numerous follow up. It was prepared and delivered not in a very good way - milk is all over the cup

M V

Manager Evelyn very rude poor customer service. Requested code to utilize the restroom while purchasing items and was still asked if I was going to purchase something to use the bathroom

angie garcia

The service here is absolutely horrible. Girl with blonde hair does not even say hello or anything when asking what you want. She's too busy being friendly with her coworker but can't be polite to clients.

Lupe

The customer service was poor during the early morning shift. The female barista at the mobile window ignored my 'good morning' and immediately asked, 'Are you here for pickup?' I said yes. I knew my order was wrong right away when I received it. I ordered a Hazelnut Oat Shaken Espresso Double Shot, but what I got was essentially a cup of milk. I was already late and didn't have time to complain, but if I had wanted a cup of milk, I would have ordered one. If the staff doesn't like working the morning shift, they shouldn't be

Zee Hustle

I’ve been coming here for 5 years and the service has gone downhill. The new staff lack professionalism, are rude instead of helpful, and handle situations poorly. Recently, I was wrongly accused by a drive-through worker and refused service while trying to get food for my mom who had just left the hospital. The “supervisor” wasn’t even wearing a name badge. Very disappointing compared to how great this location used to be.

Yanely Garcia

Such an Awful experience at this Starbucks on August 4, 2025. The female cashier working the drive thru around 12 AM was unbelievably rude. I asked a simple question about a product, and she snapped back with a flat out no in a nasty dismissive tone didn’t even bother to check or help. Meanwhile, she was being polite to other customers but treated us like an inconvenience. She also told us we couldn’t make any modifications to our order. We were so mad, we just drove off. We didn’t want to deal with her attitude anymore her customer service was absolutely terrible.Do yourself a favor and skip this location. There’s another Starbucks just 2 miles down the road where the staff is actually helpful and respectful. This one needs serious retraining or new management.

Zoë Adams

I’ve had multiple negative experiences at the Starbucks at 2735 S Figueroa St, and at this point it’s clearly a pattern — not a one-time issue. On June 26 around 7:05 AM, after I placed my order at the drive-thru speaker, the employee told me, “Have your payment ready at the window.” It wasn’t friendly, it wasn’t helpful — it was said in a way that felt condescending and unnecessary. But this wasn’t the first time. This same employee has said that exact line on multiple different days I’ve come through — and every time, it’s the same dismissive tone. It’s not something said to every customer, and it makes the service feel biased and uncomfortable. That same day, I handed her a coupon Starbucks gave me for a previous issue. She acted like she scanned it but didn’t, and I was still charged full price. And another time, when I used my points for a free drink, they barely tried. The order was wrong and clearly rushed — like the one time I didn’t pay out of pocket, they didn’t think it mattered. I filed a complaint, and corporate passed it to the district manager, Kevin Zavala. He responded with a generic email and refused to address anything directly — no apology, no resolution, no accountability. This location needs serious retraining. Customers shouldn’t feel judged, overcharged, or given subpar service — especially when using rewards or resolving previous issues. Do better.

XUONG STEVEN MA

It is very very sad and disappointing to come to the Starbucks because I really needed to use a restroom first before I made any purchase. I was forced to buy something first before I was allowed to use the restroom. I am a regular Starbucks customers who always buy a lot of gift cards from Starbucks to give it to my staff. I strongly recommend you do not come over here again to support them. Very, very poor Customerservice it is horrible.

LUGER TURNAL

‼️‼️Disappointment with Customer Service‼️ I am writing to express my frustration with the service I received at your Starbucks location. During my recent visit, I repeatedly asked the employee for the restroom code for my child. Despite standing right in front of her, she refused to respond or acknowledge my requests. It was incredibly disheartening to be ignored, especially with my child next to me. I have never experienced such disrespectful behavior in any establishment. It’s clear that this group of employees needs retraining on how to acknowledge and treat customers properly. I know she heard me, but her refusal to respond was unacceptable. Due to this experience, I will not be returning to this Starbucks in the future. I hope you take this feedback seriously and make improvements to customer service.

Joselyn Velasquez

1/15/25 it’s 7p.m staff that was on duty was not helpful. Waiting for 10minutes to get my ordered taken inside the cafe. Person on register was multitasking and focusing on making drinks as I waited. However there was a staff member that was focusing on cleaning or starting to being a night task, she could had easily taken my order and knew I was standing there. Not one person acknowledged me nor apologized for the wait. I understand there was others before me still waiting for drinks but the staff member that was not doing drinks and was Berly going to start a task could had taken my order quick and would have kept the times of doing drinks reduced down. I don’t know if she was management but she could have easily stepped into help the cashier since the cashier was not to be found in the first five minutes of me waiting. For it to have been slow at that time I came the team could had easily been quick to take out drinks and then do night tasks. Upper management should train more on time management and focus on service at this location because that has died down. I’ve been coming here since it first open even if I’m not a regular here it’s a hit and miss with this locations customer service. Also please have a sign for smokers to smoke a certain feet away. Smoke smoker are accommodating with families that have toddlers and others not so much. Would be helpful for the children’s health.

Marie Catherine Edwards

This Starbucks is unbelievable... i bought a Trenta Ice Coffee on a regular lid. The lid didn’t have the zippy lid on it. It had the center cross vent to insert the straws. The lady at cashier says they don’t offer straws to customers however I can purchase one for a dollar. I asked her how do you expect me to drink this while I drive. Remove the lid? They make it so inconvenient to customers. Why do I have to pay another dollar for the straws.