tanya reid

This location has GOT to get a better system as far as time management. I hadn’t been to Dunkin’ in a long time because this location was hella slow every time I’d visit. I tried it again this morning and was in the drive thru for 15 minutes! This is a Donut place, there should be no reason for this, IMO. I would have left, except the drive thru design is fantastic in making sure your unhappy customers can’t get out of the line without damaging their vehicle. 25 munchkins (most of which are gross pumpkin/ stale glazed) is not worth the time spent in that line this morning. Staff was friendly. Even still, I will not be back.

Topher Covarrubio

Went in with a group of friends on Saturday night for some ice cream. The staff was super friendly and of course the ice cream was fantastic. What became very uncomfortable was that the music being played was Christian music. Being honest, it really was not the music itself, but for about 30 minutes it was just one long sermon about heaven and hell. When you go into a place to eat ice cream and socialize with your friends, you do not go to be lectured to about religion. This was our first and probably will be our last time going in.

Abram Madera

Friendly staff. They accept personal cups which I think is great and reduces waste. However when we requested less ice for an iced drink they did it is an extra 50 cents for that. This is something I have never been charged for at other DD or other coffee shops. One drink we requested was with less flavor syrup, why didn’t I get a discount for that. Also no discount for using my personal cup. Makes me think they have their own pricing that is not in line with the Dunkin franchise.

Ema M (TxgrrlnNH)

I think there has been a change in ownership or management. Never had I reason to write a negative review but my last order quickly prompted one. I'd always received munchkins in one bag, glazed donuts in a separate bag stacked sideways and warm food in a separate bag. In the last order, glazed donuts were under the munchkins facedown. By the time we unpacked them, most of the glaze was left in the bag. Who does that? Then the croissant sandwich was burned! Never had I ever! Until now.

Sacramento Honey

I was craving an apple fritter and mango-banana smoothie, but they didn't have either. I compromised and had the smoothie without banana. For the donut, I requested two different filled donuts, but received the two of the same donuts. The iced coffee was bland. It needs a sweetener or flavor to make it taste better. IG: SACRAMENTOHONEY

Monika Vendl

I was so excited about the new munchkins -national commercial is great, I bought a box of 50, plain box, vs colorful munchkin fun, had no good xmas selection only one with candy sprinkles not even as pictured by national. And, most importantly I feel they were 2 day old donuts holes. That was the worst. I could not even give as a Gift to my friends. I Chunked them and wento to CrispyCreme. Dunkin’ Donuts is fantastic brand however this store has a major problem. The Indian owners had several family members in there just chatting/visiting, only one lady working window also was pre occupied by her family/ friends. Weird place- no effort to celebrate Christmas in their presentation of donuts!

Sarah Orendorff

We were visiting from out of town and I went to this drive-thru twice. The first time I had a small order and it took longer than what I felt was normal. On our way out of town to head back home, we decided to get breakfast. To be fair, we are a family of 5. We each wanted a drink and a food item. Ordering was torture. The menu reset once and we had to repeat our order several times (that alone took us 5+ minutes). The person in front of us got out of line and drove away as it was taking so long (I let Dunkin know). When we got to the window, we were given a bag with our food items except half were missing. I asked kindly in case they were just planning to give me an additional bag. No. I had to ask several times for my remaining items (which they also got mostly wrong). By this time, the line was to the street and we were feeling pretty awful to be holding up the line. My husband's drink was twice as sweet instead of half sweet. My son's drink was iced instead of hot. My daughter received strawberry cream cheese instead of plain. Again, I get it, we were a large order. We ended up just accepting what was given to us because we felt so bad about the line to the street. On their defense, they were kind (though not apologetic). We also remained calm and nicely asked for our items when not given. We're now leaving town later than intended (this whole drive thru experience lasted 30 minutes!) and overall it just left a bad taste in our mouth. Dunkin is a great company with great products, but they need to work on their efficiency at this location and perhaps train their employees a bit better.

E Garcia

Not sure what is happening to this store, but their coffee continues to be watered down and taste like nothing. I placed a delivery order for coffee and left a private review that the coffee was watered down, and the next day because I still want to try it and see if it would be better the store out of spite canceled my order. I’ve tried it 3 other times since and it’s watered down coffee every time. Most places would fix the issue not double down, cancel orders or continue making a bad order.

Matthew Ferguson

Used to love coming here and I don’t want to say I’m done with it just yet, but the slow service this last couple months have been forcing me to hesitate coming. We need to make Dunkin great again

Adam Berenato

Don’t waste your time ordering ahead here bc the kids they have running the place don’t even open the store! You’re forced to use drive thru and completely makes ordering ahead pointless SMGDH Worst run Dunkin EVER!!

Pam Hill

If you wanna feel completely ignored, come to this location between 730 and 8 o’clock. I did an order online and I’m still standing here waiting 20 minutes later! Don’t get the wrap! I had to toss 1/2 the tortilla because it was hard.

April Bailey

Ok… I wasn’t going to share because it was ONLY 2 dollars were my thoughts which is why I balled the receipt up but it’s MY 2 bucks and my kid didn’t eat hers either! Those hash browns were NOT it!! They were burnt and preheated or the sort, not crispy. I get not wanting to have a long line in drive thru but things that are meant to be crispy can’t be served soft!!! My total was $6.45… I gave John $12 and he asked “did you mean to give me 12 and I said “yes so I could get a $5 dollar bill back” and what does he do ….give me 5 ones…. When I questioned him, he said “that’s all I have”.. why didn’t you say that to begin with..smh