Terri Arriola

The gluten-free cauliflower crust 🍕 pizza was baked to perfection! Mod Pizza is like a cross between Papa Murphys & Chipotle in how you can create your own pizza by going down the line & telling the person behind the counter what you want on your personal size pizza. But unlike Papa Murphys, they bake it right there for you so you can dine-in or take it out and it only takes about 10-15 minutes- SuperFast! Love their concept & the pizza is superb! Highly recommend & we'll be going back for more!

+4

Haven't had SW in years but was next door and felt like trying it again. Sammies came out good but was still a bit pricey. Portion size was ok. Place clean ans friendly service.

Haven't gotten food here myself but my coworkers do frequently. I have been inside once and it looked like a regular subway. Clean and no indication of problems. My coworkers have never said anything negative about the food.

Susie Ramer

We haven't been here since 2020. The pizza we had was fantastic. The salad was a little disappointing because of all the brown starting on the leafs. For the price of the salad, I will not order that again. Will be back for the pizza.

Jessica Reedy

Friendly service staff...they where quite busy with walk ins and online orders but seemed to handle it with a smile. Some tables needed cleaning but overall seating area was clean and the food was yummy! My child was so excited to pick her toppings and have her own whole pizza. She wants to go again. (9/9) it was about 2p and not crowded or crazy busy, pizza was yummy and staff was kind! We went again and was yummy!

+1

Kimberly Kiernan

Update: big improvements since they opened. They no longer look at me like I’m crazy when I ask for spinach on my pizza. And they are better about bussing tables. Glad to see they’ve gotten better. Meh. MOD's version of the build your own pizza just didn't work for me as well as others (Blaze being my favorite). The pizza itself is fine, but the topping selection leaves much to be desired. They don't have fresh mozerella, shredded only. They do have a few other cheese options (ricotta, Parmesan) but fresh mozzarella is a must imo. I asked for spinach on my pizza, and the guy looked at me like I was crazy. They also only have one red sauce. There's no spicy version (like at Blaze) and the sauce wasn't particularly flavorful imo. They offer a white sauce that I didn't try. My kids love it because they can build there own simple pizza. But I was underwhelmed. On top of the lack of topping selections, the place was just a mess. It wasn't even that busy, but they were out of sweet tea the entire time of our visit (which I informed them about) and we went to four tables before finding a clean one. They really need a busser full time to keep tables cleared and clean. I realize patrons are asked to clear their own table, but having a busser to insure this happens and tables stay clean would really be great. It's definitely a good place to visit for families. The pizza was not bad, and I like that they have different crust options (like cauliflower and gf). But a few weeks into being opened, and this location is still obviously struggling with efficiency. That combined with the lack of toppings equated to my 3 star, meh, rating.

+2

Shawn Darmousseh

“Extra pepperoni one topping pizza is severely lacking in “extra pepperoni “ I was told it’s the policy

Preston Ross

Servers were super nice and food was delicious but the amount of fruit flies swarming their toppings counter, my head, and the entire restaurant for my entire visit was insane! I plan to return one of these days and hope that this has been taken care of I won’t even order. Also the single men’s stall was out of order and from the state of the out of order tape it looked to have been out of order for quite some time. Hopefully my return trip for another chance is much better!

About what you'd expect from Subway in terms of food. However, I did a mobile order and walked in and I told them my name and the employee looked at the order sitting on the shelf for pickup and just walked away, while she was serving other people. After a while, she started my brothers order (which was separate, but still ordered online within a minute of me ordering), and then I asked again if that was my order, which she then stared at it, and I looked at the receipt closely, and saw my name on it. I then told her it was mine and then she just gave it like I didn't just wait 10 minutes for food that had been ready. Food was very cold.

This establishment is horrible. I ordered a bunch of sandwiches for my son’s birthday. I sent my other son to pick up the sandwiches with my phone and order info and the man refused to give him the sandwiches also and made him sign all the receipts. I had to go back over there to get the food with my son and the guy stated he needed my sonar id but didn’t ask for mine or anything about the order. My food sat for lime 40 minutes and just ridiculous…

The restaurant is new and clean. However, the customer service is lacking. Workers don’t pay attention to what they are doing and to customers request. The past two visits they have gotten my order wrong. Today, she put turkey instead of ham on my sons sandwich. She did switched the meats out when I told her it was wrong. Then I repeated three times that I wanted a turkey salad. I told her the veggies I wanted which she got right. I wasn’t able to watch her the entire time because I was trying to manage my young son. When I got home I realized that she didn’t put turkey in the salad. I mentioned i wanted a turkey salad three times! Also my previous visit, the employee poured the wrong dressing on my salad because she wasn’t paying attention to what I said and/or what she was doing. Bottom line, management should put enthusiastic employees in the front of the house who listen and are friendly with guest.

Dakota Brewer

Well food was good until a cockroach whipped its tiny little legs across the table and gave me the ick. Facility is disgusting all around. Cockroach put the cherry on top. Food was fine

I placed an order online for delivery where I ordered a footlong steak sandwich with black olives and another six-inch steak sandwich without olives. When my order arrived, I was very dissatisfied with my six-inch sandwich because it also had black olives. I am allergic to olives, and if I had taken a bite of the sandwich, I would have gotten an allergic reaction. The workers failed to comply with simple instructions, but it shows how careless they are about making your food, especially ordering online. I highly suggest you stay away from this fast food store location as their workers are lazy and uninterested in working at the subway since I called the store many times and no one picked up the phone. I will be reaching out to the appropriate people to check this store location out since the carelessness of making a simple sandwich is not up to subway standards. I am concerned about the cleanliness of the fast-food restaurant that is the subway.

Bad customer service first of all. Just plain and simple. We ordered a broccoli soup and they served it out of a bag, the bag was with another one which looked almost frozen. My wife has worked at subway before so she knows why it wasn't made correctly. Point is, the soup was extremely thick and the texture was like it was overheated because it had absolutely no flavor and the broccoli was in small small pieces, like when you overcook potatoes and they get dry. But the interior new design was nice.

Don’t go to this place. They will cheat you. I ordered 1 footlong and they made two 6 inch subs and i paid 19 dollars and i have a 5.99 footlong coupon. I didn’t asked them to make 2 6 inch but they did themselves and the guy is so lazy and he didn’t know how to add the sauces or make anything. I think it’s his first day. There is fly coming on the food and some how luckily she got it. Be careful if you with a coupon.

Walked in worker in the back was on her phone and sat there for a good 3 minutes on her phone still going on with her conversation. Than walks over doesn't even acknowledge us and just says " What do you want"?. I replied "how are you I'm great". Her name was not on the receipt and she didn't have a name tag, she was of Indian descent. This place has the worst customer service I will not be returning.

For the price of a cookie, this place just lost a customer for the indefinite future. I used to come here every so often to get a quick bite for lunch. I would also get those SUBprise surveys to fill out. Afterwards, they give you 2 free cookies or a 20-ounce drink. I claimed the free cookies a handful of times. I never noticed that this place only honored ONE of the TWO free cookies. Actually, they were passing fast ones over me, and I just never caught it. Last time I went, which was about two weeks ago, the lady behind the counter mumbled something incoherently about how the cookie SUBprise is only good for online orders. I thought that was a load of rubbish, being that the SUBprise details say to claim in store. Well, I finally realized I was being lied to. (I also complained to Corporate but they do not care and have ignored my complaints.) First, they gave me one of two cookies whenever I went to to claim my SUBprise. Now, they are saying the offer is only good for online orders? Well, you guys just lost a customer for a very long time. If you nutjobs who work at that Subway think I'm angry over not getting my free cookie (not even cookies but cookie) then you shouldn't be running a business at all. This is about your lousy attitude and you lying to a customer, all just to save a few bucks.

On August 25, 2020 at approximately 12:52pm, my young son and I went to Subway at 5805 Silver Creek Valley in San Jose. Subway employee, Isabel, was the one that helped us out. While asking my son what else he wanted on his sandwich, Isabel was tapping her finger on the counter indicating for us to hurry up. She did that a few times. When done paying, I looked at my receipt and noticed Isabel over charged me. I asked and I think it was her manager that corrected my payment. Can't say she was in a busy because we were the only costumer there.

I'd give a 0 star if I could. Took over 30 minutes to get my sandwich with only 3 other people in the shop. I asked for a footlong oven roasted chicken and was given one chicken breast. I told them that there's usually two on the footlong. She said that it would be considered double meat and would have to charge me more. I told her to forget about it and just give me a 6" since I'm only getting 1 chicken breast anyways. I then asked for cheese and she gave me literally a single shred of cheddar cheese. Not a slice. Literally one shred of shredded cheese on my sandwich. I told her I wanted more cheese but she complained that she would have to open a new bag. Let me emphasize, that it's literally 1 single piece of shredded cheese for my whole sandwich. Once my sandwich was done, they had me sit at the register for 10 minutes while she made someone else's sandwich. The guy kept looking at me awkwardly and then back at her, wondering when she was going to ring me up. She then rang me up for a full footlong when I only got a 6". I had to convince her that a 6" by itself is not $12, as she charged me for a footlong with double meat. Worst subway ever.

Went in to get a salad and witnessed the supervisor/manager put her un-gloved & unwashed hand on bread to make, I am guessing herself a sandwich, then pick up cheese from the cheese bin where all the other cheese was kept I could not believe it!! After she had touched all of this then the sandwich maker comes over with gloves on and takes over contaimnating everything that the manager has touch with her gloves!!! I walked out without ordering anything, because I am sure this was not the first time she has done this....It looks clean when you walk in but it the workers that makes it scary...

Super convenient location, WRONG STAFF. The other reviewers are correct, the staff (specifically the woman who opens) during breakfast time is usually angry, snippy, and acts as if she’s having a mild temper tantrum while slapping spinach on a sourdough sandwich. Maybe it’s just the repercussion of “first customer in the door syndrome” but I’ve always lived by the motto...”if you hate your job that much, QUIT” Nobody is making you stay. Food quality is what to expect from subway. I love the location: gas, coffee, sammich, hit the road to sit in traffic.

I have ordered through uber eats 3 times in the last week. Once they gave me a 6inch instead of a foot long. They substitute guac for regular avacado. They soaked the sandwhich in oil each time. I didn't even order oil. Do people order just straight up oil? Never ordering again.

This place has one of the worse customer services that I have ever come across. They dont listen to you clearly, add the vegetables with assumption then later say sorry. DO NOT VISIT THIS SUBWAY IF YOU ARE A VEGETARIAN ! They need to learn to change their handgloves after they serve a meat sandwich. and when the customer point it out, they better not argue.

Lame customer service. I come here once a week and one of the employees seems to be always in a bad mood. Last time i requested a soup right after employee finished preparing my subway and completely ignored me and moved on to next customer. The place wasn't even busy.

I just went there at 3:50 pm on March 8th & the lady was very rude , & told us before she can make our order, it was going to take 10 minutes! Bad customer service ! I do not recommend going to this location, even though it might be convenient! Bad business! Lost a customer ! And the one on blossom hill is no better! Same bad service ! It’s frustrating !!

Justin Thomas

Spent $75 on pizza and was told they won’t accept anything over $50 in cash. Tried to pay with a $100 bill and they refused to cash it out. No sign posted, no warning until checkout. Completely ridiculous—cash is legal tender, and if you can’t make change, that should be clearly stated upfront. Ruined an otherwise normal visit. Poor policy and poor communication.

Arvel Castleberry

This time the issue was an extremely late order service. Our pizzas were not even started to be made until I arrived for the pick up. There were 11 pizzas waiting for the oven staff to cook. Extremely short staffed for the dinner rush.

Zach Billings

Second time I’ve been here with a mobile order and they hadn’t even gotten to my order slip 20+ minutes after the confirmation email said the order should be READY. Adding insult to injury, no staff member would address the issue or help me cancel the order. I had to leave without my order and no resolution. It’s absurd this location is evidently lacking both the quantity and competence of staff to handle orders. It’s a failure at the location but also at the corporate level and it’s unacceptable to give a customer an ETA and blow through it with no accountability. Making matters that much worse, I found the customer service number online, navigated the menu for customer service during business hours, and it simply said they’re not taking calls, leave a message. I want my $40 and wasted time back and they don’t even facilitate a way to get a refund for the order I didn’t get.

fernando espino

Waited 20 mins in line just to order my pizza , With only 3 people in line. Only 1 person taking and building pizzas. 3 other employees coming in and out of back but no help!! Won’t come back took way too long service !!!!

Michele M

Well I actually haven’t tasted my pizza yet because I am still waiting….it appears that they are understaffed and under trained. The young man making the pizzas scratched the inside of his ear and then used his finger to cover the top of multiple sauce bottles as he shook them…that was gross! So far I’ve been here waiting for 25 minutes for a mobile order I placed about 10 minutes before I arrived. I haven’t eaten here in a long time and it will be a long time before I come back.