The employees got upset for my husband being hard of\nhearing. They had a 45 minute wait on beef. but yet haft the employees was just sitting inside.

Rude staff won't serve truck drivers after they lock the doors don't waste you time! Countless other places will take your order if you drive a truck

Rude staff, unwilling to work. Late night food run, all employees out in lot chilling and smoking. Was immediately told they were CLOSED. When I said they were still open, I was told they didnt hav…

Rude staff, unwilling to work. Late night food run, all employees out in lot chilling and smoking. Was immediately told they were CLOSED. When I said they were still open, I was told they didnt hav…

This is the worst taco Bell I've ever ate at. The night shift on 10/19/22 at the Texarkana TX stateline ave location are the rudest employees I've ever encountered. Took them almost 5 minutes befor…

Horribly rude service. Talked to me as if she just wanted me to leave before i even spoke. They were also out of half the stuff I wanted to order. And the other half I got tasted awful. The bacon w…

I went through the drive-through and got a Mexican pizza and that was the nastiest thing I have ever put in my mouth! It literally taste like old old old grease! And this is not the first time that t…

I went through the drive-through and got a mexican pizza and that was the nastiest thing I have ever put in my mouth! It literally taste like old old old grease! And this is not the first time th…

This place was terrible! A lot of the food options were not available and the staff had very poor customer service. Go to the next one do not stop here!

Rude customer service never order uber eats from here will never order here again

I regret to inform you all that I recently endured what can only be described as a sociological case study in customer service failure at the Texarkana Taco Bell. I ordered at the kiosk like a civilized, technologically competent adult. When our food was finally ready, a young man—whose enthusiasm suggested he had just been personally wronged by the concept of employment—handed us our bag and fled the scene before I could request my drink cup or sauces. Both of which, I might add, were clearly printed on the receipt stapled to said bag. I politely asked for my cup. He handed it to me and immediately began walking away again, as though customer interaction were physically painful. I then asked for my sauce. He returned with a dramatic fistful of hot and mild packets. I clarified that I was referring to the verde sauce that accompanies the cantina bowl. He once again drifted away to be unhelpful elsewhere. I then asked a young woman for the verde sauce. She relayed the message to our hero—Young Taco, as I’ve decided his SoundCloud name must be. Young Taco proceeded to retrieve the sauce that, again, was explicitly listed on the receipt in front of him. He returned and asked, “Do you want green sauce?” I said yes, simplifying the terminology for efficiency’s sake. He then informed me that the packet was “avocado.” Yes. Thank you, Young Taco. I can read. It does indeed say “avocado.” It also says “verde.” We have arrived at the same conclusion. He gave me one packet. I had asked for two. Perhaps two exceeded the operational bandwidth for the evening. Upon returning to my car, I discovered there was no fork. No napkins. Only a light touch of spicy ranch on the Cheesy Gordita Crunch. And my cantina bowl appeared to have undergone portion shrinkage due to what I can only assume was inflation or vengeance. Halfway through the bowl, I encountered a hair. Not a delicate strand. A thick, black, unmistakably-not-mine hair. I was absolutely mortified. But wait. We must discuss the restroom. Immediately after ordering, I attempted to use the bathroom. My friend warned me the first one was “foul.” I foolishly tried the second. I did not fully enter before being greeted by what I can only clinically describe as a catastrophic biological event. Explosive. With paper towels. Piled. High. I did not get to use the restroom on this visit as could be assumed. Perhaps Young Taco himself had endured a trying evening that could explain where the mess in the restroom. Perhaps this explains his emotional detachment. However, not a single employee demonstrated even baseline customer service. We were the only two people inside. When we entered, there was one car waiting outside. That car was still waiting halfway through my (limited) meal. During this time, employees directed three additional vehicles to line up by the door—not the window—to await their food. So to summarize: two guests inside, four cars outside, and operational efficiency comparable to a Renaissance fair. This was the Texarkana location. I survived. But barely.

I would’ve left 0 stars if possible because as someone with years of experience managing fast food restaurants it takes no time to remove something’s availability from the DoorDash/online menu if you are out.

Garrett Cook

It is the absolute worst service ever. Nothing is ever ready. 10+ cars always have to “pull forward” better off going across town to the richmond road location.

chandrakanth sudini

Ordered through kiosk. They forgot about the order ordered rice bowl. rice was dry and hard to eat !

Adrian Watkins

Worst customer service it town. Very unreliable drive through. Front counter made my mom wait for 20 minutes before someone finally stopped ignoring her. Always out of stuff and they forget stuff in the bag constantly

Ashley

Ordered inside kiosk did not say that they were out of freezers got my food. Then the lady rudely told me that they didn’t have freezes and I asked about how much difference it was because I know freezes are more expensive than soda fountain drinks. She didn’t care about giving me a refund and just kind of walked off. And I understand we’re only talking about a few dollars.

Travis Douglas

I personally did not know it took 30 minutes just to make a $7 chalupa box I will never go there again

Elise Batiste-Rolfe

Horrible experience! Food was made incorrectly, which happens, the make everyone park and then leave you. I went back to the window after 7 minutes of waiting on a Mexican pizza to be remade to an attitude because there are door dash orders to be made. SERIOUSLY???! But my food was wrong. Why would I wait until you clear your orders and then come back to mine. Manager never opened the window to see what the problem was, apologize, or hand me my refund. Steady going off about having to do 2 refunds…. Hmmmm I wonder why…. Then was only offered a refund for part of my order. I don’t know who own this place or who is in charge but this is ridiculous.

Benjamin Kroll

Horrible service, most of the employees were vaping inside the restaurant near the food BIG HEALTH PROBLEM absolute shitty service waited 20 minutes for a meal

Clayton Wagner

Order and paid extra for 2 items got home and they were wrong. Very frustrating.

Maria Spencer

How can you guys be so terrible every time.... the worst taco bell in history! I feel so silly thinking it will be different the next time. My orders are always messed up. You need to hire new cooks for real.

Steven Galyean

We went through the drive thru last night on our way home from vacation and the lady kept pretending she didn’t know what we were talking about even though the item is on the app and says it’s available and when we got to the window she was very short with us and didn’t even thank us for our business.

Nate

Please get along with each other and keep nacho fries in stock and on the line. If you are out of them, put a sign up so any customers time is not wasted. Much appreciated. 🗣️ *Updated* Stop pulling cars forward. You guys know that shouldn't being happening nor the fighting that happens daily at this store. new boston rd location was closed, do you wanna be next?

Jaylen Williams

First time I came here and they forgot my cinnamon twists with my order. I had the same problem with the one on St. Michael drive, which I also left a review for a while back. What is up with Taco Bell employees and forgetting people's CINNOMON TWISTS?? Below is the drive-through sticker to identify my order.

Donald Williford

Given that the other I comment on and give compliments to all the time is obviously a whole lot better than this one specifically because of the comparison of the EXACT SAME FOOD this is just poorly made and not even what I was expecting!the first one is a comparison to the other 2 from the exact same spot and they were both correctly made, not just thrown together

Tracy McCann

Most incompetent group of people I have ever seen in my life. Seems like they all have hearing problems, because you can forget getting the correct damn food you order. They pull you up EVERY TIME because they’re not smart enough to make the food in a timely manner. I’d give them negative stars if that were possible. Filthy restaurant, trash all over parking lot and drive thru. It’s on par with the rest of the food places on state line.