KFC

This is pretty much self serve now so there is no service. I asked if they had root beer and she said yes but wouldn't help my find it on the kiosk. I left with a Coke. The food is good but the disconnect makes me not want to come here.

Stopped by just cause it was on the way. It was clean. But the customer service was a lot to be desired. The ladies have a little firmness/defensiveness to their tone which is unnecessary when folks are just trying to buy food. Hit and miss. Food was average too. The best things about this place were the cleanliness and the fountain drinks.

Michael G

This is pretty much self serve now so there is no service. I asked if they had root beer and she said yes but wouldn't help my find it on the kiosk. I left with a Coke. The food is good but the disconnect makes me not want to come here.

Benjamin Sandoval

Stopped by just cause it was on the way. It was clean. But the customer service was a lot to be desired. The ladies have a little firmness/defensiveness to their tone which is unnecessary when folks are just trying to buy food. Hit and miss. Food was average too. The best things about this place were the cleanliness and the fountain drinks.

Sandra Tanaka

It's been years since I last had KFC 🍗 but we've been craving fried chicken and finally decided to give in to it. The young man who served us was surprisingly friendly and efficient. Not sure if it was good training or just his nature but service like that is always a pleasant surprise. Unfortunately I can't give a fair rating of the food since I didn't eat it right away. Hot it might have been better but 30-minutes later it wasn't as crisp as I'd hoped. We'll see how it reheats tonight.

Isabella Briseno

I enjoy the food there but I ordered a chocolate cake with my meal and I didn't get it. This has happened to me lots before with other items and it's really irritating. I also got a small stomach ache after I finished eating my meal from them I'm not sure if it was from the food or what but it hurt pretty bad. I would go there again, but next time I need to check my bags to make sure all the food is there.I also tried calling them a few times and they never picked up until I called again about an hour later.

I ordered a #1 $5 dollar meal and everything else looks good but when I looked at my mashed potatoes they gave me less than half and a lot of gravy as a filler I feel there is absolutely no reason why they wanted to cheat on me like this is this how badly these employees want to save money for this franchise it really sucks to see this I hope when people watch this to think about looking at their portions twice!

Raziel Moreno

I ordered a #1 $5 dollar meal and everything else looks good but when I looked at my mashed potatoes they gave me less than half and a lot of gravy as a filler I feel there is absolutely no reason why they wanted to cheat on me like this is this how badly these employees want to save money for this franchise it really sucks to see this I hope when people watch this to think about looking at their portions twice!

I had to wait over 25 minutes to get my order. Did not apologize. They were focused on the drive thru only and not the walk ins. There was a person who ordered before me that did not get his order. Bad experience.

Food Order: Spicy Chicken Sandwich Combo with Secret Recipe Fries & Fountain Drink $9.79 2 Pc. Tenders Kids Meal with Secret Recipe Fries & Milk $5.69 Spicy Chicken Sandwich (extra crispy chicken breast fillet, pickles, spicy sauce, toasted brioche bun) $5.99 I'm backtracking my review count because the original #602 was removed by Yelp & I forgot to adjust the review count. My husband was craving KFC tonight, & this spot is walking distance so I can get some extra steps in for this meal. I recalled that I have their app from my T-Mobile Tuesday freebies, received a free 3 pc. Tenders Box for spending $5, which I ordered a Taste of KFC 2 Pc. Deal (2 pieces of chicken & 1 biscuit). Outside of that redemption, we infrequently purchase the family meals (extra crispy fried chicken) with lemon cake, especially when we receive their mailer coupons. I checked the app & saw a free digital chicken sandwich combo with a $10 purchase, & added a 2 Pc. Tenders Kids Meal & Spicy Chicken Sandwich. Our order was executed quickly as we were the only walk-in customers though drive-thru was somewhat busy. I thought there was a soda fountain so I didn't specify the drink that came with the combo. It was filled Pepsi, & my husband switched it out to Pepsi Zero Sugar. It wasn't until I was drafting this review that I researched their drink options & thought the Mountain Dew Sweet Lightning sounded interesting; it's a peach & honey-flavored soda that's exclusive to KFC. Our food was somewhat warm by the time we got home, though I had a couple bite of fries & they were not pipin' hot at the time. The fried chicken in the sandwich looked sad (disappointing) & dry (it was). I had trouble getting this thing down without a swig of water every couple of bites, & it was cool in temperature. I felt this was sitting in their warmer instead of being freshly fried. I could barely eat it & split 1/2 with my daughter. My husband said his sandwich was also dry & the soda didn't help much to relieve this dryness. Sometimes fast food restaurants guesstimate what will sell & make it ahead of time to process orders more efficiently, & allocate time on the item before it goes to waste (I used to do this at Burger King according to the supervisor's schedule). The fries were a little stale, though still warm. My son's tenders were more moist so they tasted better. I'm in sticker shock these days of fast food costs. They used to be the cheap & fast meal. And gone are the $5 Fill Ups/meal deals, with combo meals are priced at least $10. O_o The dining room is clean & empty for a Saturday night, possibly due to the holiday weekend, with women's & men's restrooms located in the back. There's plenty of parking spaces, though it may get crowded from sharing the lot with 7-Eleven (I have parked over here when their lot is full). After this last disappointing meal, I'm questioning if we'll be back unless there's a coupon incentive, & I'll need to remember to try their Mountain Dew Sweet Lightning. Recommended: 2 Pc. Tenders Kids Meal, Secret Recipe Fries, Extra Crispy Fried Chicken, Potato Wedges, Mashed Potatoes & Gravy, Sweet Corn

Haven’t visited KFC in a while so I thought it would be a good idea. I was limited on time so I thought this would be a good option for a quick meal. I ordered the two piece box with thigh and leg. Asked to substitute the leg to a thigh, and informed them I’d be willing to pay more for the substitution. They weren’t having it. I don’t know why they couldn’t find a solution to charge me more or suggest a different box option. They just keep saying no, it can’t be done. No changes, no substitutions. Then a supervisor joined the conversation from afar and started speaking loudly at me. She should have had the decency to walk up to counter where I was standing to have a normal conversation. Now imagine two people having a conversation where both people were yelling at each simply because she refused to approach the customer. What a horrible experience! The food was fine. The two staff were horrible! Don’t ask for anything custom or try to spend more money - they will just tell you no - and maybe yell at you.

Kimberly Lundell

Food Order: Spicy Chicken Sandwich Combo with Secret Recipe Fries & Fountain Drink $9.79 2 Pc. Tenders Kids Meal with Secret Recipe Fries & Milk $5.69 Spicy Chicken Sandwich (extra crispy chicken breast fillet, pickles, spicy sauce, toasted brioche bun) $5.99 I'm backtracking my review count because the original #602 was removed by Yelp & I forgot to adjust the review count. My husband was craving KFC tonight, & this spot is walking distance so I can get some extra steps in for this meal. I recalled that I have their app from my T-Mobile Tuesday freebies, received a free 3 pc. Tenders Box for spending $5, which I ordered a Taste of KFC 2 Pc. Deal (2 pieces of chicken & 1 biscuit). Outside of that redemption, we infrequently purchase the family meals (extra crispy fried chicken) with lemon cake, especially when we receive their mailer coupons. I checked the app & saw a free digital chicken sandwich combo with a $10 purchase, & added a 2 Pc. Tenders Kids Meal & Spicy Chicken Sandwich. Our order was executed quickly as we were the only walk-in customers though drive-thru was somewhat busy. I thought there was a soda fountain so I didn't specify the drink that came with the combo. It was filled Pepsi, & my husband switched it out to Pepsi Zero Sugar. It wasn't until I was drafting this review that I researched their drink options & thought the Mountain Dew Sweet Lightning sounded interesting; it's a peach & honey-flavored soda that's exclusive to KFC. Our food was somewhat warm by the time we got home, though I had a couple bite of fries & they were not pipin' hot at the time. The fried chicken in the sandwich looked sad (disappointing) & dry (it was). I had trouble getting this thing down without a swig of water every couple of bites, & it was cool in temperature. I felt this was sitting in their warmer instead of being freshly fried. I could barely eat it & split 1/2 with my daughter. My husband said his sandwich was also dry & the soda didn't help much to relieve this dryness. Sometimes fast food restaurants guesstimate what will sell & make it ahead of time to process orders more efficiently, & allocate time on the item before it goes to waste (I used to do this at Burger King according to the supervisor's schedule). The fries were a little stale, though still warm. My son's tenders were more moist so they tasted better. I'm in sticker shock these days of fast food costs. They used to be the cheap & fast meal. And gone are the $5 Fill Ups/meal deals, with combo meals are priced at least $10. O_o The dining room is clean & empty for a Saturday night, possibly due to the holiday weekend, with women's & men's restrooms located in the back. There's plenty of parking spaces, though it may get crowded from sharing the lot with 7-Eleven (I have parked over here when their lot is full). After this last disappointing meal, I'm questioning if we'll be back unless there's a coupon incentive, & I'll need to remember to try their Mountain Dew Sweet Lightning. Recommended: 2 Pc. Tenders Kids Meal, Secret Recipe Fries, Extra Crispy Fried Chicken, Potato Wedges, Mashed Potatoes & Gravy, Sweet Corn

Nayeem Khan

Haven’t visited KFC in a while so I thought it would be a good idea. I was limited on time so I thought this would be a good option for a quick meal. I ordered the two piece box with thigh and leg. Asked to substitute the leg to a thigh, and informed them I’d be willing to pay more for the substitution. They weren’t having it. I don’t know why they couldn’t find a solution to charge me more or suggest a different box option. They just keep saying no, it can’t be done. No changes, no substitutions. Then a supervisor joined the conversation from afar and started speaking loudly at me. She should have had the decency to walk up to counter where I was standing to have a normal conversation. Now imagine two people having a conversation where both people were yelling at each simply because she refused to approach the customer. What a horrible experience! The food was fine. The two staff were horrible! Don’t ask for anything custom or try to spend more money - they will just tell you no - and maybe yell at you.

Laura Kuecker

I had to wait over 25 minutes to get my order. Did not apologize. They were focused on the drive thru only and not the walk ins. There was a person who ordered before me that did not get his order. Bad experience.

This is the only place I've known that gives small portions for the price you pay and limits the amount of sauce you can have. I'm better off going to the one on Carson and Figueroa.

Sam Park

This is the only place I've known that gives small portions for the price you pay and limits the amount of sauce you can have. I'm better off going to the one on Carson and Figueroa.

Ordered via DoorDash, food arrived quick. But the coleslaw was already spoiled that my grandson have to throw up by eating this!!! Terrible store and staff. Corporate should check this branch to be efficient at least with the temperature and dates of their food. KFC used to be a great chain. Staff on this branch should undergo retraining. Don’t hire people that is not qualified!!! This branch in Sepulveda and Narbonne near 7-11 should be avoided for food poisoning.

The whole meal tasted off, couldn’t being myself to eat the chicken or the Mac n cheese. The biscuit was solid lol I’d be surprised if this place isn’t closed in the next year or two

Beware and check your food for the correct quantities before leaving with your take out. The servers underserve to make profit. They did to me and my niece reducing our bucket of chicken by 4 and serving us with 5 less chicken nuggets

Employees ignored the inside front counter. I kept saying is anyone here? Then when I saw someone I asked if we needed to go through the drive through and that person said no you can use the kiosk if you are paying with a card or the front counter if paying with cash. I still had to wait an unexveptional time to place my order at the front counter and it was not that busy. Service at the front counter needs to be better, quicker. Also the soda machines in the dining area were turned off and I had to wait again to get someone's attention at the front counter for a refill. Very bad service. I wouldn't come here again because of the front counter service.

⭐☆☆☆☆ (1 star) I’ve been a regular customer at this KFC location for the past few months, but my experiences have consistently gone downhill. This is now the fifth time in just three months that they did not have extra crispy chicken available—my go-to order. Today was the final straw. I placed an online order and arrived on time, only to end up waiting over 25 minutes in the parking lot for my food. Despite ordering ahead, nothing was ready. When I inquired, the customer service was unhelpful and dismissive. I asked to speak with a manager, and the employee at the window—Maira—claimed she was the manager. After such an unreasonable wait, I politely asked for a small courtesy like a BBQ sauce, and was flat-out refused. Honestly, after everything, that felt unnecessarily petty. It was the least they could’ve done. I’m incredibly disappointed in how this location is run and how it treats its paying customers. I won’t be returning.

Staffs are totally slow and rude. I’ve been waiting 10-15 mins more than pick up time but staff never say sorry for the inconvenience. Just go to another KFC store.

Your new kiosk sucks it is too coplacated and all the extra screen to order is BS I WILL NOT BE BACK

Eht Nosyd

Beware and check your food for the correct quantities before leaving with your take out. The servers underserve to make profit. They did to me and my niece reducing our bucket of chicken by 4 and serving us with 5 less chicken nuggets

Dennis

Your new kiosk sucks it is too coplacated and all the extra screen to order is BS I WILL NOT BE BACK

Chris Kim

Staffs are totally slow and rude. I’ve been waiting 10-15 mins more than pick up time but staff never say sorry for the inconvenience. Just go to another KFC store.

Linda Cottone

Employees ignored the inside front counter. I kept saying is anyone here? Then when I saw someone I asked if we needed to go through the drive through and that person said no you can use the kiosk if you are paying with a card or the front counter if paying with cash. I still had to wait an unexveptional time to place my order at the front counter and it was not that busy. Service at the front counter needs to be better, quicker. Also the soda machines in the dining area were turned off and I had to wait again to get someone's attention at the front counter for a refill. Very bad service. I wouldn't come here again because of the front counter service.

Jo s

⭐☆☆☆☆ (1 star) I’ve been a regular customer at this KFC location for the past few months, but my experiences have consistently gone downhill. This is now the fifth time in just three months that they did not have extra crispy chicken available—my go-to order. Today was the final straw. I placed an online order and arrived on time, only to end up waiting over 25 minutes in the parking lot for my food. Despite ordering ahead, nothing was ready. When I inquired, the customer service was unhelpful and dismissive. I asked to speak with a manager, and the employee at the window—Maira—claimed she was the manager. After such an unreasonable wait, I politely asked for a small courtesy like a BBQ sauce, and was flat-out refused. Honestly, after everything, that felt unnecessarily petty. It was the least they could’ve done. I’m incredibly disappointed in how this location is run and how it treats its paying customers. I won’t be returning.

Nick DeNuccio

The whole meal tasted off, couldn’t being myself to eat the chicken or the Mac n cheese. The biscuit was solid lol I’d be surprised if this place isn’t closed in the next year or two

Dong Matt

Ordered via DoorDash, food arrived quick. But the coleslaw was already spoiled that my grandson have to throw up by eating this!!! Terrible store and staff. Corporate should check this branch to be efficient at least with the temperature and dates of their food. KFC used to be a great chain. Staff on this branch should undergo retraining. Don’t hire people that is not qualified!!! This branch in Sepulveda and Narbonne near 7-11 should be avoided for food poisoning.