Great American Cookies

Yliana Barron

went in today for pretzels for my work and they were so nice ! tilly made sure to offer us our mall employee discount and was amazing ! they were so busy yet there was no lack of customer service (:

Kirsten Walton

I ordered a cookie cake online from the San Marcos location and it turned out perfect! Staff was also super friendly when I came to pick it up. The whole thing was super quick and easy

Glams Glam

Absolutely AmAzInG!!! Mr. Hassan Khan and his staff filled a last minute order for us! Beautifully decorated cookie cake and they had it ready to pick up earlier than expected! Thank you and your staff! Lori F. (Also know as Glamaw!)

My cookie was good... She even made me a double Doozie with chocolate filling! But the store is looking like it got lost in the 90s... 🤦🏻‍♀️ Needs a little updating...

Nikki Coleman

My cookie was good... She even made me a double Doozie with chocolate filling! But the store is looking like it got lost in the 90s... 🤦🏻‍♀️ Needs a little updating...

Employees Blasting vulgar rap music at 2pm on a Sunday isn’t the best look for the place, girls aren’t very welcoming either.

Extremely disappointed in the lack of effort from the San Marcos location. I usually get our cookie cakes from a different location but due to party location I went here. I ordered a simple soccer ball cookie cake and requested the “goal” be replaced with “Happy Birthday Jayden”... instead I got “Happy Birthday Goal” and Jayden squeezed in at the very bottom and then covered in green frosting for the grass. Our party guest thought it said “Happy Birthday God”. As if that wasn’t bad enough the grass wasn’t piped like the picture. Looked like a toddler played in icing. The soccer ball was nowhere near round and looks deflated.

Natalie B

Extremely disappointed in the lack of effort from the San Marcos location. I usually get our cookie cakes from a different location but due to party location I went here. I ordered a simple soccer ball cookie cake and requested the “goal” be replaced with “Happy Birthday Jayden”... instead I got “Happy Birthday Goal” and Jayden squeezed in at the very bottom and then covered in green frosting for the grass. Our party guest thought it said “Happy Birthday God”. As if that wasn’t bad enough the grass wasn’t piped like the picture. Looked like a toddler played in icing. The soccer ball was nowhere near round and looks deflated.

This place is ridiculous. I placed an order online at 9am to be be picked up at 1:45 same day. The store suppossedly opens @10. Sent someone to pick up the cookie cake and the store wasn't even open. I received no call or email to say the order could not be made. I finally spoke to someone around 3pm and was told they were having issues at the store but could have order ready in 40 minutes. Had to call back which i did but got no answer and left a message instructing them to cancel and refund me. Here i am 2 days later with charge still on my acct so called back and sounds like a manager is the only one who can do a reversal. I'm not in town otherwise i would have gone in person to rectify the matter. Do yourself a favor and order from Marble Slab in New Braunfels who got my order out that same day with no issues or any other location. People running this location have no idea what they are doing.

Terrible service, ordered a “frozen” raspberry lemonade and what I got was a watered down overly raspberry flavored drink. I asked why it wasn’t frozen and was told they have to advertise it but they can’t make it. This is after they charged me 5 dollars for it. I asked for just a regular lemonade price and was told it was more expensive at $3. I threw it away it, tasted so awful.

Becareful there were roaches on the cookies and the girl serving the icecream with attitude

Marisa

This place is ridiculous. I placed an order online at 9am to be be picked up at 1:45 same day. The store suppossedly opens @10. Sent someone to pick up the cookie cake and the store wasn't even open. I received no call or email to say the order could not be made. I finally spoke to someone around 3pm and was told they were having issues at the store but could have order ready in 40 minutes. Had to call back which i did but got no answer and left a message instructing them to cancel and refund me. Here i am 2 days later with charge still on my acct so called back and sounds like a manager is the only one who can do a reversal. I'm not in town otherwise i would have gone in person to rectify the matter. Do yourself a favor and order from Marble Slab in New Braunfels who got my order out that same day with no issues or any other location. People running this location have no idea what they are doing.

Izzy Fox

Becareful there were roaches on the cookies and the girl serving the icecream with attitude

Jeannie Payne

Terrible service, ordered a “frozen” raspberry lemonade and what I got was a watered down overly raspberry flavored drink. I asked why it wasn’t frozen and was told they have to advertise it but they can’t make it. This is after they charged me 5 dollars for it. I asked for just a regular lemonade price and was told it was more expensive at $3. I threw it away it, tasted so awful.

I ordered a cake in Beaumont tx and it went to this San Marcos store instead. They don’t have a working telephone number to help me fix the problem and corporate will not respond so my husband has no birthday cake tonight.

I don't ask for much. I'm a provider and my wife doesn't work so I end up ordering my own cakes. I show up and they tell me my cake was made the day prior; not only that but that they don't have it 🤷‍♂️. So like...what happened to it? Is it not kept for even 1 day? But who cares right? I'm just the guy who slips through the cracks and I'll keep being that guy I guess.

When you walk in there was a strong order like a mop, water smell really bad I wanted to immediately walk out but gave it a chance but they where telling me no to almost everything and what they couldn’t make the ice cream I wanted because they said it wouldn’t go go with it and make it bad they also didn’t attempt to mix everything together the topping I could choose in the ice cream just look like every was thrown in the cup well not come to this place again

Ain't gonna lie the pretzels were not it, They nasty the cheese that they give you carried. It's too expensive to be tasting bad do better

When I went in and order the pretzels, I was not told they were not ready. I was given three that were ready. After waiting 10 minutes I was told it would be 5 more minutes but the young lady was still rolling the dough. After over 25 minutes I could not wait any longer. I was refunded for the pretzels that were not ready. The sad part is the ones I left with were dry and hard and a big disappointment. I will not return.

We ordered a cookie "cake" for our son's birthday a week in advance. My husband worked with a guy there to design it. We called the day before it was to be completed and asked if we could pick it up early, like that afternoon, and we were told "no". So we were 45 minutes late picking our cookie cake up on Sunday afternoon and the gal tells us not only was it not done, but there was no order for it. Then she magically finds it in the 31st of June, well, there is no 31st of June. So here it goes... I can handle the truth, which is, the cookie wasn't ready because she didn't get it done in time. Don't lie to me and make crap up. How did she know to look in that exact file, the previous days, when there was no such date? Because she put it there so she could pretend that it was someone else false. Meanwhile, she is making up excuse after excuse. She tells us she can have it ready in ten minutes. So you're telling me that these special orders only take about ten minutes and you had SOOO many that you couldn't possibly gets our done on time or let us get it the day before? I call BS! We leave and come back to pick it up. It's NOTHING like the design that was promised to my husband. We had to settle for it though, because it was the day of our son's birthday and we weren't going to wait any longer. This chick has had nothing but pathetic excuses every time I've ever gone in there. They never have enough cookies of any one kind made. She never offered us a discount for not making the cookie on time or even doing it wrong. And when I say wrong... it was a Bat signal and it was lopsided and tiny! It was supposed to be a LARGE Batsignal in the center of the cookie. We're DONE with this location. From now on we'll drive clear into Austin and use the one in Barton Creek Mall. They've never lied to us and always had our special order ready to pick up on time!

Ordered a cookie cake 2 days prior to needing it. Showed up at 11:00 am pick up and it’s no where to be found. Manager is out and not answering phone to come up with a solution. Go to another location for sure!

Cookies are literally store bought from Sams club or Costco. I'll contact corporate regarding this situation.

karen caillier

I ordered a cake in Beaumont tx and it went to this San Marcos store instead. They don’t have a working telephone number to help me fix the problem and corporate will not respond so my husband has no birthday cake tonight.

Bradley Keaton

I don't ask for much. I'm a provider and my wife doesn't work so I end up ordering my own cakes. I show up and they tell me my cake was made the day prior; not only that but that they don't have it 🤷‍♂️. So like...what happened to it? Is it not kept for even 1 day? But who cares right? I'm just the guy who slips through the cracks and I'll keep being that guy I guess.

Jozlyn Olivarez

When you walk in there was a strong order like a mop, water smell really bad I wanted to immediately walk out but gave it a chance but they where telling me no to almost everything and what they couldn’t make the ice cream I wanted because they said it wouldn’t go go with it and make it bad they also didn’t attempt to mix everything together the topping I could choose in the ice cream just look like every was thrown in the cup well not come to this place again

Cristhian Bonito

Ain't gonna lie the pretzels were not it, They nasty the cheese that they give you carried. It's too expensive to be tasting bad do better

G. A

Cookies are literally store bought from Sams club or Costco. I'll contact corporate regarding this situation.

Ashley Buse

Ordered a cookie cake 2 days prior to needing it. Showed up at 11:00 am pick up and it’s no where to be found. Manager is out and not answering phone to come up with a solution. Go to another location for sure!

Holly Ludwig

We ordered a cookie "cake" for our son's birthday a week in advance. My husband worked with a guy there to design it. We called the day before it was to be completed and asked if we could pick it up early, like that afternoon, and we were told "no". So we were 45 minutes late picking our cookie cake up on Sunday afternoon and the gal tells us not only was it not done, but there was no order for it. Then she magically finds it in the 31st of June, well, there is no 31st of June. So here it goes... I can handle the truth, which is, the cookie wasn't ready because she didn't get it done in time. Don't lie to me and make crap up. How did she know to look in that exact file, the previous days, when there was no such date? Because she put it there so she could pretend that it was someone else false. Meanwhile, she is making up excuse after excuse. She tells us she can have it ready in ten minutes. So you're telling me that these special orders only take about ten minutes and you had SOOO many that you couldn't possibly gets our done on time or let us get it the day before? I call BS! We leave and come back to pick it up. It's NOTHING like the design that was promised to my husband. We had to settle for it though, because it was the day of our son's birthday and we weren't going to wait any longer. This chick has had nothing but pathetic excuses every time I've ever gone in there. They never have enough cookies of any one kind made. She never offered us a discount for not making the cookie on time or even doing it wrong. And when I say wrong... it was a Bat signal and it was lopsided and tiny! It was supposed to be a LARGE Batsignal in the center of the cookie. We're DONE with this location. From now on we'll drive clear into Austin and use the one in Barton Creek Mall. They've never lied to us and always had our special order ready to pick up on time!

Kirsten Rickard

When I went in and order the pretzels, I was not told they were not ready. I was given three that were ready. After waiting 10 minutes I was told it would be 5 more minutes but the young lady was still rolling the dough. After over 25 minutes I could not wait any longer. I was refunded for the pretzels that were not ready. The sad part is the ones I left with were dry and hard and a big disappointment. I will not return.