Whataburger
Burger · North Richland Hills
Sobre Whataburger
Bienvenidos a Whataburger en North Richland Hills, un clásico americano desde los años 50. Aquí encontrarás hamburguesas jugosas y abundantes, preparadas al momento y con la opción de añadir tantas patties como desees. Ven a disfrutar de un bocado auténtico y un ambiente familiar con la calidad que...
Bienvenidos a Whataburger en North Richland Hills, un clásico americano desde los años 50. Aquí encontrarás hamburguesas jugosas y abundantes, preparadas al momento y con la opción de añadir tantas patties como desees. Ven a disfrutar de un bocado auténtico y un ambiente familiar con la calidad que nos ha caracterizado siempre.
Qué dicen los clientes de Whataburger
This Whataburger generally receives positive feedback for fresh food, friendly staff, and a clean environment. Many appreciate the fast and accurate service, especially when certain managers like Sandy or Jayden Wilson are on shift. However, some customers report long wait times and order inaccuracies, particularly at the drive-thru.
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Ideal para
Tip: Visit when Sandy is the manager on shift for fast, friendly service and a clean store. Be sure to speak loudly and clearly at the drive-thru.
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Preguntas frecuentes sobre Whataburger
Opiniones de Whataburger North Richland Hills
It was a great experience as always. I started going to this one about a year ago. Two others in my area were not as good as this one. I go there six times a week. The staff is great and the preparation of the food is always great. The highest score l can give l give 5 or 4 which is the highest.
We mentioned that it was our first time and they made sure that everything was fresh so that we would come back! It was delicious and we will definitely be back when we are in the area again! We do not have Whataburger around us!
I drive through here alot and the food is always fresh and hot and they always get my orders right. Thank you for that! And thank you to all of the staff for always being so friendly and going to work! Especially now during this very distressing time of this Pandemic. Please stay safe. And thank you again a thousands times. You all are the best!
We live up the street and go here semi-frequently. They always have our order ready and correct in a timely manner, including add-ons and condiments. The manager, Stephanie, has the team well trained and actively engages customers herself to provide excellent service. Great work!
This is one of the few 24/7 places left to get food. They are almost always busy, they have drive through packed at 3AM! The food is good and prices are appropriate. Service varies from good to great, Sometimes they seem to take forever but you still get HOT food. This is a weekly visit, or more.
I stopped by for breakfast and the sweet lady just made my day. She was outgoing, funny, friendly and it was at the drive thru. She talked about my day, my dog, treated me like we were old friends. Food was perfectly made to order. I have never given a 5 in drive thru before but she earned it
Tasty breakfast. Love the egg & sausage Tacquito. Their burgers and fries are always fresh and hot too. Great service. Love their burgers. Once you've had a Whataburger you will crave them whenever you think about burgers. Try them if you have never had a Whataburger and you will see what I am talking about.
Always love the mustard burgers here. The place was hopping. The management on staff was in the thick of things, expediting the drive through, communicating with every staff member, and offering kudos on jobs well done to the front counter staff as well as to grill staff. She earns top honors!
Went inside to order the new banana pudding shake. The lady behind the counter was very friendly and courteous. And the shake was very delicious. Would definitely recommend this shake.
Always good fast food, good selection, at a decent price. But during the current snow / pandemic / extremely cold weather, they are knocking themselves out when most restaurants and fast food places are closed. The line is long, the servers are polite and patient and absolutely slammed. Kudos
The manager the afternoon of 6/23/19 was by far the most polite man. He not only walked someone to their car with an umbrella but also took my mother and I to the front door as well while braving the down pour. Service and food was also excellent but he definitely went above and beyond.
I really enjoy this location for breakfast. The employees were so nice and they keep the dining area clean. The food was made excellent.
The food was great but what really made the experience exceptional was Terra who was working the counter. She is the epitome of service with a smile. She had all the questions down to ask, was totally professional, often called customers by name and all with a smile. Highly recommend this location.
The fastest Whataburger for service I've had in years. Most other Whataburgers that I visit, it takes 5 to some times 10 minutes to get my drive-thru order. I will stop by this store when I'm in that area for work.7 Super great service! Faster than McD's! Thank you!
I placed a huge order of 80 burgers for national Whataburger day. This place was amazing. It was done on time and they loaded the order in the car, gave us cups and cute swag to celebrate their birthday with our event!!!! 20 out of 10!!! Best around!!!!!!!
Good place to eat a little on the expensive side , though
My go to burger place. I must admit this trip I had a coupon, but I added fries so there you go… I placed the order on the app…no problems with the app. Food was ready when I got there. The person helping me was very kind and didn’t get upset when I added fries to an order that was always ready… Good job!
So much better than the other guys. Fast food is just that, if you're looking for better meals, go to the mom and pops or smaller chains, like Whataburger. A+ from my family. Be sure to order without mustard if you don't want it, my Granddaughter always orders hers without.
I don’t eat a ton of fast food but it’s been a long day and I wanted Whataburger. This location was on my way home so I stopped. It was exceptionally clean and the staff was incredibly nice. The service was better here than at many regular restaurants, but especially fast food restaurants! There was joy in the building with the crew members singing and speaking to one another like they were having fun. How refreshing!
Friendly staff, great location, clean dining, and the best burger around. Highly recommend this restaurant for a great meal at good price. I'll be back.
This visit, I only got a drink, but as always, and the reason I chose Whataburger, is because they are always amazing. This particular location is not one I usually go to, I was on that side of town for business, but they did not disappoint. Clean and well maintained exterior. Paint appears fresh, parking lot is smooth, without potholes, and spaces are clearly marked. The interior was clean and managed. I was greeted right away and my order, quickly accomplished. The ladies room was clean and well stocked. What's not to love?
Always speedy fast delivery and I've never left with the wrong things or the things I didn't order. Even the little things they make sure they put in the bag super friendly service and I'm so grateful they're around the corner :) just adding this in...I picked up some food about a week ago and a couple of the burgers were wrong but it's probably bc I had A LOT of substitutions.... Stephanie the manager was so happy to help and made it right. She was a pleasure to a deal with and went above and beyond... Thank you 😊
The food i ordered was so fresh i burned the tip of my tongue! And I didn't even wait for my food as long as the app told me it would be! Came out super quick! And very polite young man delivered my food to my car.
I work nights and stop by here for pick-up orders and the drive thru around 4:00 am some mornings after work. The food has always been prepared fairly quickly for it being that time of night and my order hasn't been wrong. The staff is also friendly.
I am a nightshift bartender and this is my only stop on the way home, amazing people and service in the middle of the night (usually 4-5 in the morning) I've worked food service before and I am just so happy I can have amazing staff feed me every other night. 10/10 recommend the night staff to all of my friends and family (of course they aren't awake for it) I love you guys so much and thank you so much for great service and the oddest hours of the night!
Always quick and good service and nice people.
Whataburger was open during the recent ice storm. They were well staffed, extremely busy, and handled the business very well. I hope WB management takes good care of these employees.
Best wataburger there is. My breakfast was brought to my car as I was pulling up... super fast service and my burrito was exactly as expected.
Thank you, manager Mr. Jayden Wilson, 😃 For your awesome customer service thank you😇 You really make us feel like a valued customer we look for it, returning to your restaurant and being greeted by your professional service😃
Always get fast friendly service. Love visiting when Sandy is the manager on shift. The store and bathrooms are always clean and tidy. She resolves issues fast!!
Fresh food, friendly staff, clean dining area. Amazing 10/10. Couldnt have asked for a better first Whataburger experience
Fresh food, friendly staff, clean dining area. Amazing 10/10. Couldnt have asked for a better first whataburger experience
Fresh food, friendly staff, clean dining area. Amazing 10/10. Couldnt have asked for a better first Whataburger experience
Fresh food, friendly staff, clean dining area. Amazing 10/10. Couldnt have asked for a better first whataburger experience
Fresh food, friendly staff, clean dining area. Amazing 10/10. Couldnt have asked for a better first Whataburger experience
Went by this morning and got a Taquito hash browns and Diet Coke! I went thru the drive thru and used points for my taquito! The lady working drive thru was so helpful and kind! food came out quick…
Went by this morning and got a Taquito hash browns and diet coke! I went thru the drive thru and used points for my taquito! The lady working drive thru was so helpful and kind! Food came out qui…
Went by this morning and got a Taquito hash browns and diet coke! I went thru the drive thru and used points for my taquito! The lady working drive thru was so helpful and kind! Food came out quick…
I haven't been to whataburger in a couple of years because I believe they went through a phase of not caring about making the food fresh at the time. However, I have to say that this year, I have g…
I love me some whataburger. This one can be hit or miss, usually good though. Catch that british lady manager working, they're on point on those nights.
I went through the drive-through and got a really great breakfast from this Whataburger. I had not really tried the breakfast options before and was headed out of town with a friend so we grabbed a couple of items for breakfast that we could eat in the car. I got the sausage, egg and cheese biscuit which was very satisfying. The sandwich was hot and was put assembled in a way that made it easy to eat in the car. The sausage was well flavored and the biscuit was perfectly cooked. I also tried a bite of the honey chicken biscuit which was also very good, but I think it would be a little harder to eat this one cleanly in the car. The service at the drive-through was very friendly and it did not take much time at all for us to get our meal and be on the way.
We've had a couple of rude employees, but they may have been having a rough day. There have been very nice employees as well. Knowing how hard Whataburger employees work from having a parent who worked there, I try to be understanding when they are struggling. It is an older Whataburger with a small drive-thru, but they're pretty quick.
I still love Whataburger, but if you're the 3rd person in line at this drive-through, you could start and finish an entire netflix series before you get your food. Whataburger is slower than most other chains, but this location takes it to a whole new level. The food is still fantastic, 4 stars is just because of the slowness.
This is a good location 👌. Like most whataburgers they are slow, but the food is fresh. On this occasion they didn't put the unsalted fries I ordered in the bag. Ive learned to check before leaving and caught it. I got back in the drive through line and it took a while but they made it right.
Great people but even better food. I don't have time to go through all the awesome food. Whether it's breakfast or dinner whataburger burger will always be a classic for me.
Not the nicest one I’ve visited but who doesn’t love Whataburger. We were upset a few tables were not cleaned and the place was full so we had to sit at the least dirty table. And the onion rings were way over cooked on this day. But my burger was amazing as usual.
Staff is nice and friendly, always clean.
We ordered a grilled chicken combo and a Sweet and Spicy Burger combo. It took nearly 30 minutes to get our order. I know it takes 8-10 minutes for the chicken to cook, not 30 minutes. Well, they must have made my son's burger and let it sit til my food was done because when we finally got our food, my son's burger wasn't hot. I asked the for the manager. I told her what happened and she went and made his burger fresh and hot. The employees were all friendly and polite.
One of the better whataburgers, usually clean inside and out, although once in a while i have to wipe my table off, which if they are busy i dont mind, quick service and good food,
Service bad they did not bother in getting my food out. What was the point in ordering ahead! Really bad service! They were NOT busy!!!! I will NOT come to this whataburger again.
We go here pretty frequently usually after midnight. Food is always made fresh, the night crew is always friendly and quick. They even know I get spicy ketchup and my significant other gets regular. Once there were a lot of people and service was a tad slower then normal but they still were super efficient.
As usual the burger place was slammed. A long long line but it went surprisingly quickly. I had onion rings - super good, but my salad- omg amazing. It was fresh and crisp and the chicken was delicious on it they made it exactly how I asked and it hit the spot. I was impressed.. thanks guys.
Ive gone here a handful of times and prefer this location over the Rufe Snow location. The service is always great and the people generally seem to enjoy being there. The food is usually great too. But the coffee!! Lord have mercy, its awful. With sugar. With creamer. Without anything. Awful. Against my better judgment I always order it hoping it will be better....no... its never better. Haha. It use to be great! Fingers crossed it will get better soon. Over all. Good location!
Good location food was made quickly drive through line late night is always quick and easy. Customer service was certainly up to par and standards of other locations I have visited in the past. As a Texas "staple" the food is worthwhile fast and easy on a person's pocket-book and becomes a reliable and useful option for feeding the family on a days travel. It's my opinion some interior designs should get revamped for a more modern feel but Texas certainly has a way of sticking with its Values and keeping things classic.
Sodas are always flat, the sweet tea is not very sweet. Their pies are not sweet, like they used to be. When they have any available. Cinnamon rolls are almost always under cooked. And the few times they ask if I want to use my rewards. They say I can't. Because "of the time of day". Hopefully they can get these issues fixed at their N.R.H. locations. Time will tell...
On my last visit - at 3:30 AM I waited in the drive through for 10 minutes behind two other cars. I'm not sure if the folks in the first car (large white pickup) ordered something exotic (maybe a chicken sandwich) or maybe just a lot of food. I never saw large numbers of items passing from the window to the car but I didn't have the heart angle. At any rate, it was kind of frustrating. The service people seem nice and they got my order right (it took less than two minutes once I reached the window) so it all ended happy. If it was a large order maybe they should ask those folks to pull around and bring their order out to them instead of blocking the drive though?
The food was good. My only issue with this location is that, I ordered orange juice but it looked like it had been left out of the fridge for sometime and it had began to separate. When I asked for it to be replaced with another one, it looked the same way. I then asked to just get a soda instead and the drive-thru cashier proceeded to ask me, "what's wrong with it?" in a rude tone. I told her what was wrong and she started to rebuttal my reasoning for not wanting the juice and I interrupted her to inform her that I've been working in food service over 20 years and I know there's something wrong with that oj. At that time, she gave me the soda that I asked for as a replacement. As a customer, I should not have been questioned for changing my mind. Besides, I was charged extra for the orange juice and I didn't ask to be refunded the difference but still got attitude from the cashier. That is not good for service.
The food here is good but why is the wait in the drive up line always so long??? It’s called “fast” food for a reason. It’s the same thing everytime….God forbid I’m in a hurry and just wanted to grab a meal…. Forget it I’m definitely going to be late. What is the hold up??? Ridiculous…: Please do better. Get more workers or something….
I ordered grilled chicken on my salad because I am allergic to gluten. Unfortunately, they put fried chicken with breading on my salad. Since I was visiting my mom in the hospital, I couldn't go back. I was so disappointed that my dinner was ruined. They made it right the next day, but they should have gotten it right the first time. I did check the receipt and it said grilled. 😞
I came here late through the drive through, and got home with the wrong burger. I had to drive back, and they corrected their mistake. That's not the first time my order was wrong though.
Went to drive thru and ordered a number 1 combo with mayo only. Drove to the pick up window and was given a burger with everything with no fries or drink. Did the reorder and paid for the fries and given drink free.
if you like hamburgers that are mostly bread, Whataburger would be the place for you. they need to switch to a smaller bun or a bigger Patty if you ask me.
Employees definitely do not want to be there especially on the weekend. Food is pretty good though
Food is good but we received no ketchup when we asked for extra, and no napkins. I get if it isn't asked for, but if you go out of your way to request and still don't get it...
food is good but we received no ketchup when we asked for extra, and no napkins. I get if it isn't asked for, but if you go out of your way to request and still don't get it...
Front desk got attitude cause I am deaf and I ask to write pen/paper.. Mgr ignore and I go ahead pay, charge me $10.27 and why its so high, was month ago. So, I go other whataburger charge low..$9.95 notice mine receipt. Also, will report to HQ.. ASAP.
Great service and clean dining area, however this location routinely screws me on my "whatasizing." Tonight, for instance, my girlfriend got more fries in her regular order than I got in my large. Pic attached. Happens three times out of five but, honestly, not the end of the world. 99¢ ain't that big a deal but it's definitely disappointing when I forget to check before leaving. EDIT IN 2022: They need to hire more people man. It's always understaffed and way backed up.
Fries were really cold, like they hardly even cooked them and pulled them out of the fridge cold 🍟😐 For a slow location, you'd think they could make fresh fries for the low volume of customers without hassle, nope! I had to go to another location to get some replacement fries, terrible shame.
I love Whataburger but this location is not my fave.. the food is so so (compared to other locations) and cold. Ordering curbside pick up? Expect to wait for 10 minutes after you check in on the app. Drive through? You’ll be there for at least 15 minutes.
We came for an early lunch today, and as we walked up to the register we saw this woman being so aggressive, and degrading to her employee. Then she turned right around and gave us the fakest greeting. I seriously considered telling her that I would rather go somewhere else then listen to someone be so ugly to her employee. Normally at whataburger the staff seem to be happy and just enjoying each other. This seemed like everyone was miserable because of this one manager. Come to find out she’s the general manager. Her name is Tara. I accidentally threw my receipt away so I couldn’t do the survey. Food was decent, but the utter lack of respect for your employees was a hard no for me. Do better Whataburger.
The service is always very slow. It took me about 20 minutes just to get two drinks, which is consistently the experience. Everytime I try again, I think, "It's been awhile, surely they've improved their system by now" and "It's not busy at all, surely they can get my drink order ready quickly." The convenience of the only nearby drivethru is not worth the wait. Future self: quit being lazy and walk into the gas station.
I really like Whataburger. This store on Saturday 8/6/22 was terrible. The meat patties were not hot. The cheese was not melted. Buns soggy. I knew there was a problem when they brought my food out just a few seconds after I sat down. This location has gotten worse.
Whoever the manager is (i assume the guy in the vertical stripe grey collared shirt) at 12:30 AM, he has a serious attitude problem. I had no issues with my food, but watching the way he talks to customers, Albeit ignorant customers, is incredibly rude. He is snappy, talks back, and overall talks in a consistently aggravated manner. This is a repeated behavior from multiple visits around 12 AM. One time I would have just ignored it, and chopped it up to him, having a bad night, but at this point, he is a real problem. If he treats customers like this, i can only imagine the way he treats his team members.
EVERY SINGLE TIME I go here to pick up food for my boss and our staff our order gets messed up. So much so, I expect it and claim a table just to have somewhere to check all the burgers and count all the fries. It takes too long and the mistakes are just ridiculous. For instance: my boss wanted their new Swiss and mushroom burger. When I checked the burger, there were NO MUSHROOMS. But I had definitely payed for them! The staff was polite about it, but almost took 10 minutes to put mushrooms on a burger. So, since I live in the real world where no one has time to wait on something ridiculous like this, I will be going to a different Whataburger or maybe a completely different food chain. I just can’t stand it anymore.
Is this what you call wings? 😭 Wheres the sauce??? Also sweet tea watery and tasted like its been out all day, same thing with the chicken sandwich its mushy and disgusting, how long do you guys let this sit? I know theres a timer on how long before you cant serve it no more so you telling me you lazy and couldnt make a fresh one? How do you fail at the one job your hired for? Shouldve just ordered a grilled chicken sandwich… cmon guys what are we doing you take 25+ mins to bring this bullshit out??
I waited at the drive thru almost 15 minutes and was given cold fries. I had to tell the cashier that my fries were cold and I waited too long for cold fries. Btw I was the only one in line at that.
Worst service ever!\n\nI arrived at 12:09, finally at 12:40 I went to the window. The staff member makes me wait, when she finally returns she gives me the total of the order for the vehicle in t…
Worst service ever!\n\nI arrived at 12:09, finally at 12:40 I went to the window. The staff member makes me wait, when she finally returns she gives me the total of the order for the vehicle in the…
I have been waiting for 20min for a number one. Typically I come here for breakfast and wanted to swing by for dinner. I will not visit this location again. The wait times are incredible. Also, t…
I give it one star because the drive thru lane puts a funeral procession to shame. I don't know if it's the drivers who don't know how to order or if it's the slow moving staff. The drive thru shou…
Terrible accommodations for people with disabilities. Avoid this Whataburger at all costs. I’m disabled and couldn’t reach the card machine in the drive thru. Cashier wouldn’t take the phone to tap the machine for Apple Pay. Already had to go inside 3 times. This is my last time. I’ll be contacting a district manager for this accommodation issue. RIDICULOUS!
Got a burger here today. They didn’t put Mayo on it like I asked, but it was no big deal because I had ketchup so I wasn’t going to complain. 30 minutes after eating the burger I got very dizzy and nauseous. The people that were working I have never seen them before, so maybe they are new. Anyway, I’m sick now. And I seen a previous review of a young lady getting sick. Please get it together.
Worst place! I have given it a good chance gone a few times thinking maybe it would get better, No. They are the slowest place on earth the employees manager included are more worried about their own conversations then getting their guest out in a timely manner . They don't put silverware in the bag even when you order pancakes. They had you the drinks covered in soda, and they are rude when you asks them to wipe it off . You have to repeat your self numerous times when ordering and they still don't get it right. It should not take 39 min in a drive through when you only have 1 car at the window in front of you. If you want Whataburger go to another one, the one in keller is better they are quicker. I will be telling everyone not to waste their time here.
Every trip we’ve made over the last few months has been worse each time. From forgetting condiments (that have to be paid for) to today where we checked in for a pick up and sat for 30 minutes. After calling we were finally brought our meal which then had cold fries and were told to wait even longer for our drinks (two sodas and two shakes). So after 35 minutes we left with 1 soda, 2 shakes, cold fries, and luke warm burgers. When I called to report this I was only offered the solution of returning to the restaurant to have the fries remade and pick up the missing drink. But of course I’m not doing that after already waiting 30 minutes in the parking lot earlier. A partial refund of some sort should have been possible since everything was purchased through the app. So disappointing and we will definitely go out of our way to drive to the north Tarrant location moving forward. Edit: After actually unwrapping my burgers and feeling how cold they were, I did drive back to have the meals remade. They remade them without much fuss but I will continue to avoid this location based on my more recent, bad, experiences.
Intentionally screwing over delivery drivers by claiming to have the order ready & then taking 20 minutes to make the order. This happened with no cars in the drive thru & no other customers in the store. Still no other customers & have to wait.
Never get my extra food every time idk who showed them how to work but u always got to check the food. N make sure it’s done right:/ if I could give 0 I would it’s always pm🙄
This is the worst whataburger ever!!!! The service is always super slow it takes at least 20 to 30 minutes just to receive food or drinks!! Ridiculous!!! Employees in the kitchen messing around laughing and playing not even working like they are supposed to!!! Cold food , wrong order and rude employees horrible service!!!! and the cops are always here!!!! The ice machine was all out of ice to and the employees didn’t care they wouldn’t fix my order either!! I’ve never heard of a whataburger having no ice!!! This place sucks!!!! So glad I don’t live over here and that this isn’t my local one I feel sorry for people who do live by this one it’s horrible the worst one!!! I will be calling cooperate and filing a complaint!!! Horrible horrible experience!!!! Never coming back!!!
These people have one job put the burger and fries in the bag yet they can't even do that.. pure trash
Dumbest thing I have ever seen, it rains all day and now at 10 pm you have your drive thru shut down so your guy can power wash the parking lot!!!! Stupid!! Don't have to shut the drive thru down to wash your parking lot!!! I come here for the drive thru!!! Cmon Man!!
First off..I didn't want to give a star to this place but you have to. For years it has been good, no problem, but lately it has been the worst. The employees are rude, horrible customer service including the manager herself. They were playing loud music and all you hear is F*** every 2 seconds. Maybe it is better at different times of the day but either way. They either need new people or new training and a new manager. Fries were ice cold and very chewy, like they had been sitting for a long time. Will be going to a different location for sure.
Although this location has some great workers (Keyonte and others). Management has been rude in the past. Food is OFTEN forgot, left of or wrong. They are super slow if there is a line. They also cut breakfast off at 11, no matter if you have been waiting in line for 10 minutes or not - this has happen more than once! So much for good customer service.
Fries hard, chicken hard, toast uncut (not a big deal), asked for ranch and ketchup, got one ketchup. Honestly I'm just sad. I come home late from work and they had already taken a while to get my order when there was about five people working. I wish they would've just told me to go somewhere else at that point. I get that it's late, but come on man. I don't think I said anything mean to prompt such bad food.
I went through. 5pm.there was a wait. Not too bad. I got a Jr and upsized fries. How can your fries be old and barely warm in a rush period? Seems like that's the norm anymore at this whataburger.
Very short and very rude. I didn't even care about getting my drinks. I just left. No Bueno. It's like that every single time Ive gone there. I won't go there anymore. And you shouldn't either. I hate giving bad reviews
They can't get an order right. Worst Whataburger in Texas. Your customer service replies are fake garbage. This is what happens when corporations buy awesome privately owned companies. They turn into absolute garbage.
Go to in n out. You will get everything you ordered. Every single time. Also it's edible. This place is absolute garbage.
Asked for a number 21 breakfast on a bun and got a burrito. They not know their own menu?
Bad bad bad. Rude staff. Wrong orders Never, never, never again at this location. Got a drive thru order on June 14 @ 9:00pm and got stuck till 9:45pm. Because they messed up my order repeatedly. Before I could drive away, the staff at the window took my food back and told me to pull over to curbside number 1. After waiting for 20 minutes someone came out and delivered me another wrong order. After another 10 minutes the delivery runner came and gave my burgers without the fries. He told me he got me everything. Had to get down and asked for my fries inside. But as soon as I went inside one staff casual walked from the kitchen and told me that they were making me fresh fries even before I said a word. How did he know that I didn’t get my fries? Do they deliver the burgers and the fries separately? Had to wait for a bother 10 minutes inside the store. I wasted a good 45 minutes and when I asked for cheese for the burgers the staff member with a name tag Allison was very rude and on top of that she charged me $2.71 for the cheese. Avoid this location. Very rude staff.
They don't even deserve 1 star. The service was horrible after we returned our order bc we received the complete incorrect order. the guy at the eindow didn't even check to make sure it was the correct order ... they asked us to pull up but we weren't gonna park bc they tend to forget you when you're parked. the guy from the window came out yellin at us to pull around and park. he was extremely rude. We asked for a refund. We then went to another location and got excellent service and our food was hot and fresh and made correctly. Iv worked in fast food and this is not how you treat customers. And you're supposed to check the order even if someone else hands it to ya.
I bought a sandwich from this location on 2/19/2026 o had to go to the emergency to flushed pity I was sold old food that did its number on my stomach. I was cramping, bloated and vomiting. I feel better today (2/23/2026) i thought I was going to check out of here. Never eating there again
They ALWAYS mess up on my order. I stopped eating here as much and really only eat here because it's the few places open this late at night. The quality has gone down so much.
I waited 30 minutes for 2 meals and 1 happy meal. Didn’t get a receipt when asked for one and mentioned I didn’t get one and still didn’t get it. This place sure took my money but did NOT provide the service I asked for. Spent $25.29 on December 3rd at approximately 8:10pm-8:20pm used my debit card
At least half the time we don't get Picante with our order, and when we do we are lucky if we get 1 per breakfast item. They often don't provide straws or cutlery. The last few times I've ordered pancakes they haven't given any butter or syrup, and this most recent order the sausage was clearly not cooked (it was soggy, barely lukewarm, and hadn't been browned). Do NOT get breakfast from this location at least. Don't know how they do at other times of day.
this place absolutely sucks. they always get the order wrong even when they aren’t busy, like get your life together guys.
Terrible service. We were there for 30 mins and all we ordered was a shake some fries a pie and a Biscuit. Only one other car was there so they weren’t busy. When we complained about the wait we were told biscuits take that long to cook. When we finally got out everything was cold and soggy. There’s so many Whataburger around - just skip this one and go to one that knows what’s up.
The drive through takes priority over inside to go orders. If you are in a hurry, don’t go inside. 10 cars came though and got their food while I was waiting on 4 biscuit sandwiches for 15 minutes. The food should be made in the order it was ordered.
With a full team, you can still expect your order to be 10-15 minutes late from the latest pickup time and wrong. Don't expect the extras you paid for. As a former manager for fast food, this is not the place to go. There is no flow. It's time to retrain the night staff. Is it really hard to double check an order? Seriously, come on.
Fries taste like they are not fresh. Like they have been re dipped into the oil so when they bring it out it’s hot and fresh. Which it ain’t. 2nd I ordered a sweet and spicy burger with no mustard and still got mustard on it even though they pulled me up to take their time to make my food and still got it wrong. As a manager from a fast food place this ain’t it.
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North Richland Hills, TX 76180
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North Richland Hills, TX 76180
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park in Tarrant County, Dallas–Fort Worth metroplex, United States of America; geonames ID = 4714947
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