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Lake Ronkonkoma

McDonald's

★★★★ 3.7 · 100 reseñas

En McDonald's de Lake Ronkonkoma, te damos la bienvenida a un espacio donde la tradición y el sabor se unen para ofrecerte una experiencia rápida y deliciosa. Desde nuestras clásicas hamburguesas hasta nuestras irresistibles patatas fritas, cada bocado está pensado para disfrutar...

McDonald's

Burger · Lake Ronkonkoma

3.7 · 1,133 reseñas Google
www.mcdonalds.com
Yelp 2.5 (44) Uber Eats 4.4 (3,000)

Sobre McDonald's

En McDonald's de Lake Ronkonkoma, te damos la bienvenida a un espacio donde la tradición y el sabor se unen para ofrecerte una experiencia rápida y deliciosa. Desde nuestras clásicas hamburguesas hasta nuestras irresistibles patatas fritas, cada bocado está pensado para disfrutar. Únete a nosotros y...

En McDonald's de Lake Ronkonkoma, te damos la bienvenida a un espacio donde la tradición y el sabor se unen para ofrecerte una experiencia rápida y deliciosa. Desde nuestras clásicas hamburguesas hasta nuestras irresistibles patatas fritas, cada bocado está pensado para disfrutar. Únete a nosotros y descubre por qué llevamos tanto tiempo siendo un clásico.

Qué dicen los clientes de McDonald's

This McDonald's receives mixed reviews. Some customers praise the clean environment, fast service, and friendly staff, especially Hadia. However, many report frequent order errors, cold food, and rude service, particularly at the drive-thru.

Platos populares

fries (3) Chicken McNuggets Quarter Pounder Happy Meals cheeseburger mcrispy chicken strips

Ideal para

Comida rápida Familias

Tip: Double-check your order before leaving, especially at the drive-thru, as order errors are common. Mobile app orders may not save time.

Servicios

📶 WiFi 🅿️ Parking 🚗 Delivery Accesible 🌅 Desayuno 🍽️ Almuerzo 🌙 Cena Café
🎯 Casual 👥 Grupos

Preguntas frecuentes sobre McDonald's

McDonald's está ubicado en 174 Portion Rd, Lake Ronkonkoma, NY 11779, Lake Ronkonkoma.
McDonald's ofrece cocina burger.
McDonald's tiene horario de atención. Consulta los horarios actualizados en su perfil.
McDonald's ofrece los siguientes servicios: comer en el local, para llevar, entrega a domicilio.
Los platos más recomendados en McDonald's según las opiniones de clientes son: fries, Chicken McNuggets, Quarter Pounder, Happy Meals, cheeseburger.
McDonald's es ideal para comer rápido, familias.
This McDonald's receives mixed reviews. Some customers praise the clean environment, fast service, and friendly staff, especially Hadia. However, many report frequent order errors, cold food, and rude service, particularly at the drive-thru.
Double-check your order before leaving, especially at the drive-thru, as order errors are common. Mobile app orders may not save time.
1,133
Reseñas

Opiniones de McDonald's Lake Ronkonkoma

3.7
1,133
5★
43%
4★
20%
3★
16%
2★
7%
1★
15%
Reseñas (100)
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Matthew Ross

Consistent in their food, most times. Clean location, well lit. Fast service. (Not a reflection on this location, but the mobile app is glitchy with location hrs and times, often with this location. i.e. mobile order at 11pm won't go through because it's saying this location is closed even though it doesn't close until 1:00 a.m.)

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ZMAN C

Accurate orders and the people working during the day are really friendly and bring the order out within minutes. Can't complain at all, food is always fresh and hot

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Michael Salese

The gentleman taking my order was extremely nice and friendly. Was very attentive in asking all the right questions.

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Tao Jin

The manager heated up my 4-year-old son's pancake and gave him a new hash brown because he complain it was "cold". He even gave him a toy despite it was only breakfast time. I wish all McDonalds' service were this good!

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Tiffany Jakubek

The lady at the drive thur today was so sweet I was complaining to my toddler that she was being annoying and overstimulated me lol and the women told me I was doing a great job and to hang in there 🥰🥰🥰

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e ki

November 12, Shayanna (?) Possibly the manager? Amazing service and outstanding patience. Very much appreciated the effort to get our food out after having to get it fresh.

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Aiden Lajqi

My experience was amazing and the staff WAS EVEN BETTER AND SO FUNNY there names are Erin, Genesis, Arianna and Renee. We went to McDonald’s drive through and that was the best drive through experience I have ever had and probably will ever have. They 100% deserve a raise they were so nice and open. One of the best McDonald’s out there for sure.

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John Scelzi

It's hard to review a fast food chain's product. You know what you're getting when you go to McDonald's, or any other establishment; unless it's cold or flat out wrong, it's consistent. I'm giving this location five stars for their staff, which is always super friendly. I came here on Thanksgiving for some coffee, because Dunkin Donuts was closed. I didn't realize there was less than ten minutes to closing and the machine had been shut down and cleaned. The staff didn't grumble, sigh, or anything negative. They turned the machine on, told me it'll be a little bit, and were altogether very nice. So yeah. Now I'll be coming here every morning for my coffee, just for the crew. Nice job, McDonald's.

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Kelli Nicole

This McDonalds is managed very well. They always go out of their way to be friendly and polite and make sure to get the order correct. If there is a mistake, not only do they make it right, they offer you something free on your next visit. The Male manager there is really nice. The seating rooms are always clean. I like coming here with my son for a quick bite in between running errands.

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Mailyn C

So kind. Really accommodating and polite.

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Juan Mikial X

came in, ordered food, great cashier service. I stayed in to eat and had gotten a large sweet tea, I went to fill my drink and there was no sweet tea. I told the staff and within 30 seconds someone came out and put in a new batch of tea. Great service

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William H

I got the Land, Air and Sea Burger. 1330 calories, 123grams of Carbs, 69 grams Fat,55 Grams Protein. TOTALLY REDICULOUS!!!!!! I do Keto, of course this is not allowed, it's been a LONG time since I consumed garbage, and now I fully understand why people are sick, fat, and unhealthy, and their children the same way.

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Richard Tom

It's McDonald's what do you expect? Not much variation between them. Which is 👍 great! I know exactly what I'm getting and it will be consistently the same. Their regular hamburger is the "goto" item to calm someone's stomach in my family :)

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Maisha Tasneem

Very nice experience. I highly recommend this place.

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Jay Ososo

I came into mcdonalds for dinner with my mom and daughter. It brought me great joy 😊 despite my hard times right now. Luis, managers, and staff are incredibly amazing, accommodate customers. I was trying get certain squishmellos for my daughter and my mom. The staff accommodated with certain color of the of the packages of the squishmellos. No matter on the ridiculous of the request they go above and beyond especially with single dad's, families with children. ❤️

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JustJrmy

Haven’t had any problems with this Donald’s location. They haven’t messed up my order, food is pretty good and their service is impeccable (shoutout Sean). The interior is also pretty nice and seems pretty clean, pretty good location.

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Donna Mongelli

This MickeyDs is really cool. Renovated interior allows for staff to give table service and gave us a chance to unwind and enjoy dining g with my son and 5yo granddaughter, who was collecting Squishmallows here.😄

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Ryan M

I’ve been to a lot of McDonald’s but this one is always so fresh and service is so fast.

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Phil Spadanuta (PhilCheSteak)

This is the best McDonald's I've been to. The staff is always attentive and the food always fresh. My go-to McDs!!

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Jack Brennen

I never go to mc Donald’s but when I do I am sure to come to this one. Gianna is the best employee. She goes out of her way each time to personally see too the fact that my fries are completely salt free. They are lucky to have her working there.

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Shahidul Mahfuz

Food is good. Neat and clean. Lot more activities thu drive thru and delivery. Was quite when I went there.

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Gil Jimenez

CJ is a game-changer! I’m usually the person who skips the surveys and reviews, for fast food restaurants but CJ’s service today was so exceptional that I had to stop and write this. Professional, incredibly fast, and genuinely friendly—which is a rare combo these days. McDonald's needs more people like CJ. Give that person a raise!

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PumpkinSpicedPapi

Inside is a little dull, but service was prompt and food was fast. Never had a bad meal here, they're very consistent, and using the app ensures quick service

Vali Kastrati
Vali Kastrati

Hadia is always friendly and attentive, making sure every customer feels welcome. She works efficiently even during busy times and has a positive attitude that brightens the whole place. It's clear she cares about providing excellent service and does a fantastic job every shift.

Salvatore
Salvatore

VERY clean restaurant. The employees are constantly walking around and cleaning, sweeping and mopping. The staff are very nice as well. Super kind every time I come here.

jaswinder singh
jaswinder singh

Nice and clean restaurant, keeping all the social distance . Service is quick and fast. Staff is welcoming and courteous. Food is delicious 😋. Prices are little up, but food is tasty as usual.

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Ryan Zieg

Great McDonalds the inside has a really nice modern look and comfortable seating. The only flaw is they do not have a Coca-Cola Freestyle machine which is very odd for how modern the place is. They still have the old soda machine with very limited choices which is kind of disappointing.

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John T

Clean, convenient location with updated, comfortable seating. Doesn't get too crowded during peak hours. Staff is polite. I never had any issues with my orders over the years.

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Keith Wiggle

It's McDonald's. You can't go wrong. Place is usually busy, so for the most part you'll always be getting fresh hot food. Never been let down at this location.

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Ken

I like how McDonald’s made the adjustment to a speedy visit with their self-order kiosk. The young man behind the counter demonstrated respect and professionalism; something that many of our young people lack and are not being taught. If he keeps it up, with some hard work and discipline, he’ll go far in life.

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William Lacy

The location and store itself are very good. The employees are pleasant and efficient but, I purchased a couple of the Big Macs that have been advertised lately and was not impressed. All the hype made me believe it was an improved sandwich but, alas, it is still a very plain and unappetizing sandwich. Regardless of the size.

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Jake Patchogue

Used to be our favorite McDonald’s, but since the pandemic, food quality has gone down hill dramatically. Fries are always cold and old. Chicken nuggets are rubbery and taste as if they’ve been sitting out for hours. They only get 2 stars because at least they still get the Big Mac and Quarter Pounder right...all in all, won’t be back any time soon. Have been resorting to Wendy’s for 4 for $4 or Burger King’s $3 Meal Box...more value and better, fresher flavor.

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sabrina santiago

I hate even giving 2 stars as this is my local McDonald's but they just about never get the order correct . The reason I'm even writing this is because as of right now I bought McDonald's on my lunch break for me and my kids because I have limited time and yet again something is missing. My happy meal was never given so now on my lunch break I have to figure something out quick to feed my son last minute. This isn't the first time this has happened.. it's always something and I'm so fed up with it. I think maybe once or twice a month they might get my order right.. and what I mean is, it will be correct on the receipt but my food or drinks that they give me is incomplete. I'm so tired of it that I'm thinking of going higher to report. I hate being mean but come on guys,.. get it together. Middle country road McDonald's is doing a fantastic job. Never once was I missing a thing.

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Manny Guiterrez

I recommend going to any other McDonalds in the area, but if you come here due to convenience like me, make sure you check your order before leaving. I come to this location about once a month, and every time I'm either missing items or received completely different ones. This happens regardless of if I order at the window/counter or thru the app. The quality of the food is usually good, but the inability to get orders right makes me wish I had a different location closer to home.

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Dawn Guzzo

Pull up to window they give me my drinks then tell me to pull up to wait for food. Sitting there 6 minutes had to go in to get my food. Worker very disrespectful but manager very polite. It wasn't crowded so have no idea why I had to wait for a double cheeseburger and a quarter pounder meal. That was all I ordered. 3rd time this has happened. Have to start going elsewhere.

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J

Literally sooooooo hit or miss with the staff at this location. First, I want to say that the kid with the trendy mullet type haircut who takes orders/payments during the day pretty often is an ANGEL!! So very sweet and kind always 🥰 But the evening/night staff (at least who I’ve run into) is almost always off. Either with a bad attitude, closing early and refusing to give mobile orders that are already paid for, etc. The girl with the long red hair who was taking orders today (6/21) gave such an attitude and explained things so aggressively when I wanted to confirm that the coffee was decaf. I was purchasing for my grandma who needs decaf due to a medical condition…..like I wasn’t being particular for no reason and I asked kindly. She/the manager wouldn’t say a word to me when I got to the window. I needed some napkins and the window was closed in my face without a word lol. This was weird and super unappreciated. All I’m saying is mullet kid would NEVER 😂 please give them a raise haha all the stars for mullet kid!

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Coles World

The service at this particular location is iffy. Almost half the times items are forgotten or left out. A lot of times they don’t even have receipts to give so when an item is forgotten you can’t show you payed for it. Most of the times you get cookies it takes 10-15 minutes to get them and they hand you all your food first, including ice cream and desserts, so by the time the cookies are done your food is cold. I feel the service could be 100x better if they had better communication or someone double checked orders and compared them to the receipts( if they have receipts at that time)

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Fungilla 12

They are kidding right??? There’s a line all the way to the street and the only thing they can think of is to have a girl come out and take orders. How does that help??? Half goto the speaker and half go to the girl, but we are in the SAME LINE!!!!! Goto pay for food and they don’t know which order is yours. AND to top that off, you drive up to pick up your food and they tell you to park and they will bring out. I’m guessing since your not technically in the drive through, there service time is spectacular. UNLESS you park and wait 3-5 minutes for your food. FYI, if you have 2 people taking orders, and the cooks can’t keep up with just one person taking the order, STOP HAVING THE GIRL GO OUTSIDE TO TAKE ORDERS!!!!!! It might just be faster for EVERYONE!!!

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Sparky DaCat

The food was fine but I didn't appreciate the hard sell to donate my change to Ronald McDonald house. I said no but she persisted and made me feel uncomfortable until I gave in. Even after agreeing to donate, she still kept talking about a long time and I hadn't even gotten my food yet!

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DRIFTER

How hard is it to place a burger or filet in the middle of the bun ? When i received my order i saw that my filet and my burger was falling off the bun, there was more tartar sauce on the box than there was on my sandwich. The big mac was sliding off to one side and impossible to get a grasp of. Please take a little more time to do things right, it's the attention to details that makes or break a business. 8/1/21 - update : went to order 40 pieces of chicken nuggets, requested for a fresh drop ( fresh out of the fryer ) cashier even told the workers "i need 40 fresh nuggets " not even a minute later i get my order. I asked/told the lady .. are these fresh , i requested fresh. She took my order to the back of the restaurant waited for a few minutes and then had someone else hand me the same bag. What a joke of a place, obviously the manager or franchise owner don't give ( you know what ) if you read the reviews - not one reply from the manager or store owner.

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Roy Small

Not the same anymore. Only one burger is made to order.. All other burgers are heated under electric heaters.. Taste like it.. Patties have gotten smaller also... Shake Shack, Five Guys' burgers are made to order.. Taste better..

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SHRINE HOOPS

They gave me the wrong dressing for the salad and for the salad chicken they chopped up a McChicken and put it in the salad

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Jacobplayz

Easily the most inconsistent McDonald's I've ever gone to. The kiosks NEVER print out a recipt, and I constantly have to go to the counter and ask for a recipt, which takes 2-3 minutes if they even know what they are doing. I've waited up to 10 for an easily fixable problem. The drivethrough is a mess. They've never gotten an order right whenever I went through there, which I rarely do. The food is good, though. I would be more than happy to raise my rating if these problems are fixed. EDIT: The recipt finally printed today, hoping this continues.

jess
jess

I got a 6 piece nugget and i got this hard nasty looking nugget! Wow!

Carlo M.
Carlo M.

This 2 star review is for the Mobile App Drive thru pick up. I had just downloaded the App that morning. Thinking it would be quicker because I was on a tight schedule. I placed my order in the App 15 min before I left the house as it’s only 3 minutes away. Get there, go to the drive thru speaker where I was asked for my code and to confirm my order. I was instructed to drive to window 1 where I was given my receipt, and instructed to go to the next window. At the next window I waited about 2 minutes before I was asked who I am, he confirmed my order and asked me to pull into spot #2. I asked, what was the point of ordering on the app if I have to wait for my order now? I was told, “It saves time at the drive thru”. I asked what time am I saving? The answer I got was…..”Trust me, it saves time, please pull in space #2”. Now, expecting to got some HOT, FRESH breakfast as I had to wait 10min for it, the food was warm at best as if it had been prepared 15 min ago. WHAT IS THE POINT OF ORDERING AHEAD ON THE APP? WHAT TIME DOES IT SAVE AND FOR WHO? I am deleting the app immediately after this review as I am convinced at this point it’s used to track you only under the guise of “Online Deals”

stephen vella
stephen vella

I generally don’t leave reviews but I felt I needed to now. The order made using the app and it was correct and there was no delay in arrival for a counter pick up. When I arrived the order was still in progress . When I got the food the food was cold however the food was cold. This has been the case the last three times we have ordered from this store.

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Olga Hernandez

Everything was wrong with my order, they didn't even know what it was, they didn't give me the receipt at the window, they were charging me again when I had already paid, they stopped me so I could repeat the order and when they brought it to me they told me that it was free when I had already paid... 😒

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Lory Nicanor

I ordered mobile apps and i went to pick up my order at drive thru and gave to them my order number , they said they don’t have my order and told me to pulled over at the second window and they still keep saying they dont have my order number, even though i show to them multiple times my receipt and order #, then finally the guy found my order..and still missing my sauce 🤨😞😒

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Brian Ryner

I keep getting free french fries ticket from them, because they had issues in kitchen. I don't want free stuff. I want to get things done right. These things need to be fixed: long waiting line, whoever on speaker needs to talk & take order correctly and clearly, last of all, stop giving out free white tickets. I got a lot of them already. That's now how things done.

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E “Nerd_Problems” T

Went and the experience started off with them charging me for the person behind or ahead of me’s small order so they had to go get a manager to charge me the remaining amount. Got a Big Mac, Hamburger and nuggets w a milk shake. Shared with my spouse, I had the Big Mac she had the hamburger. Woke up today and have been violently sick. Not sure if it was from the food, but judging from the experience, and fact that the staff don’t appear to know what they’re doing, I blame it on the food for sure. Covid tests have been negative, and I’ve felt fine up until then. So idk.. won’t be eating from there again.

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Mike Chindamo

They never get the order right. Starts off with the girl telling me my all sauce is in the bag and they're not then I ordered one large fry I get a small medium Coke get large McChicken with cheese pay extra for the cheese no cheese on the sandwich and then I order a McDouble and I got a regular hamburger and all my nuggets a burned not one thing is correct on my order Do you self a favor and go to a different McDonald's It really sucks that I can only leave one review because this place is so terrible it says that they close at 2 AM there are like three people waiting on the drive-through at 12 AM and nobody says anything to us we just sit there for 15 minutes and then somebody at the window says they close at 12 in the winter. Worst McDonald’s in history

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april clark

This place is horrible, never coming back again, had nothing that I wanted to order. They did nothing to accommodate me. I had to wait at least 15 minutes just for a Happy meal for my child. I also asked for honey mustard and barbecue sauce and received one of each. They are awfully cheap now a days but their prices are surey high. The customer service is terrible.

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David Xavier

On more than one occasion I have brought home food that was still frozen and/or undercooked. Further upon letting management know if the issue, they didn't do anything to resolve issue. Also, I called corporate to make them aware of this ongoing issue. Was promised someone would look into this and return my call; a week later no follow up or returned call. McDonald's simply doesn't care about your health or their service.

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Michael

Ordered three happy meals with three apple juices and they forgot the apple juices....really???? And they want a higher hourly wage. Right 👌 Update 7/28-ordered 2 happy meals and morons AGAIN forgot apple juice. Is it that complicated?????

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Songul Camlica

I usually check my bag to make sure I have every item in the bag, especially when I request certain sauces…this time I pulled up to the window and the kid at the window handed me my bag and automatically said “the sauces are in the bag” so I believed him and drove off…just to find out there was no sauces in the bag.

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K D

They cant seem to get anything right since the Last GM left. They cant even get the cheese on the burgers. Half of it is stuck to the box...SERIOUSLY??? It used to be a great place w/courteous people, and fast efficient service. Now you're lucky to get a napkin w/your order! Come on ppl were eating w/our hands here WE NEED NAPKINS... and not just one!!!This is not tough stuff! The other night i parked in a spot for drive thru orders (which i ordered from ) and a girl comes to my car and tells me (WHILE IM EATING) I have to move my car so other cars can park. (I was allowed 5 minutes!!!) I was like, “so you want me to drive around the building instead of eating my food and HOPE the one spot she was pointing to in the rear of the bldg is still there??? AND WHAT IF ITS NOT???? So i said, “ I guess i should just leave” AND THE DOPE SAYS, “OK”... OMGosh!!! TALK ABOUT UNPROFESSIONAL AND A COMPLETE LACK OF COMMON SENSE!!! Then she says thank you to make up for her outrageous request!!! Time to for us all to find a NEW McD’s when youre told to move your car in the middle of eating-... THATS JUST RUDE!!! P.s. A few other notes: When you come late in the day the bread is ALWAYS stale! Either you get very little sauce on your burgers or WAY TOO much! The fries are NEVER fresh or soft... Need I go on? It used to be a nice place to visit. I started coming here w/family from the first day it opened... SO sad!

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Karla Cabrera

DON'T LOST YOUR TIME HERE ...... Bathroom is sooo dirty 🤢 the service veryyyyy VERYYYYYYY poor, we seat more 45 minutes for wait my order After we went to ask in the counter more two times and they had the orders mixed up because of their mistake we seat for nothing I can't believe it ... I don't recommend at all .... Is not worther 👎👎👎👎👎

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Ro Reid

I picked up an Uber order from this McDonald’s and they completely ignored me for 5-10min. Multiple people walked right by me and never said a word. They helped all of their white customers and didn’t even bother to acknowledge me. I finally had to ask if there was a reason I wasn’t being helped. Worst McDonald’s I’ve ever been to. I’d give it no stars. And the order wasn’t even put in smh.

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Nicole Edmonds

I rarely do fast food and I stopped to get a big mac meal for my mother, as she was coming home from spending the day at the hospital wirh my brother. I used to work at McDonald's - this exact one actually (which is why I chose it) but I'll never step foot near it again. Drive thru attendant wasn't just rude, she was downright nasty. Hate your job that much? Quit it. Took 10 minutes for the food - oh, and it was cold as hell. Save yourself a disastrous & overpriced trip. For $3 more I could've gotten a better burger at the local restaurant next door - which I'll absolutely be doing next time

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Nikki

Their app at night for some reason it doesn't work, management ignoring me

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Emma Conroy

Don’t come here employees are rude and they don’t give you anything you ask for. Don’t even bother door dashing from here because you definitely won’t get what you asked for. I ordered a Big Mac and received a chicken sandwich. Isn’t that so amazing since I’m allergic to chicken… anyways thank you McDonald’s for an amazing dinner.. that’s been ruined once again.

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Ashley Deland

I am a frequent customer of this location and typically have no issues with either the service or food. However on my last visit after placing my order at the drive-thru I realized I had forgotten an item and asked at the window if it was possible to add it or would I have to go inside. A simple no I’m sorry would have been perfectly fine I understand that they are busy. The girl at the window replied “No, nice try though.” Then smiled and shut the window on me. When I went inside I asked to speak to the manager because I was honestly taken aback by the rude response to what I felt was a reasonable question asked politely. The manager seemed to find the entire thing very funny as I told him about it and his only response was “Ok I’ll talk to her about it” while looking as though he wanted to start laughing. Normally I would have shrugged the whole interaction off but having 2 employees be blatantly rude and smirk about it while taking my money felt incredibly disrespectful especially considering these are people who are handling customers food. Next time I’ll drive one block further and go to Wendy’s.

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Megan B

Wish I could give them a zero. They are trash. My mother is elderly and tried to use a buy one get one free coupon and because the coupon “ wasn’t working” they forced her to buy 2 sandwiches just to get another one free when the coupon was very clearly buy ONE get ONE free. My poor mother was up charged and the management kept rushing the staff saying “ hurry up, we have a contest to run.” So unprofessional and inappropriate. When I tried to contact the manager at the store about it, she hung up on me. This happened on 12/13 at 7 pm. Such an unprofessional management staff. Very disappointed.

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Maryory Coca

I went to get my kids food this afternoon and off the bat this employee was being very rude and disrespectful for no reason! i kept my calm and i was trying to be nice to her but she was literally shouting at me, and she called me a idiot. This is unacceptable. I told the manger and all he said was “i’m sorry they had a bad day” Like it’s an excuse to be rude to any customers.

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Doran Levine

Never Never Never go here, unless you want your order screwed up. They are absolutely the worst establishment I've ever visited. Orders were wrong, fight broke out, just terribly run. Teached me a lesson to never eat vrap food again.

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Eric Hunter

I always have a problem with their lack of not paying attention to the order always something missing in my order most of the time drive thru and delivery.Bad service.I just called to complain about my order they hung phone on me without picking up!!If it wasn’t for the convenience of them being in my neighborhood I would go to another location.

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M C

Came here at 7:45 pm to the drive thru the woman forgot my food and when I politely addressed the issue she responded very rudely that I had all my food . I continued to thoroughly examine it and she opened the window aggressively and asked what we needed when we told her she said only half of the things we stayed were missing and ripped the bag out of the drivers hand and than after the manager came threw out my burrito and gave an attitude aswell. After more polite talking and apologizing they ignored me and threw my food back at me . My receipt was never returned as well . Horrible customer service I hope this gets fixed as no one deserves this !!

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Tom Murphy

It gets 1 star because there isn't anything lower. I went to the drive-thru because it was fast and convenient. It ended up being anything but. They messed up not only my orders but a number of other people were at the counter with the same problem. It took 45 minutes to get out of there with my food

E
Evelyn Mastriano

Here's what just happened to me. I went through the drive through to purchase lunch for my boys and I. I had only a $100 dollar bill in my possession and they wouldn't accept it. The manager came to the window to explain that they don't take $100 bills, but there were no signs by the order window nor by the paying window. I asked him to feel free to check the bill as many times as he wanted to but he didn't even move, repeating store policy! At the end I had to drive away with nothing and clearly upset. Since when $100 bill is not good enough payment. There's a Wendy's down the street that I decided to take my business to. They had a new machine but it only reads the newer designed bills. Their manager came to the window and told me that it wasn't my fault their machine only reads new bills. This kind woman and outstanding manager decided that she was going to give me my order without me paying. Her answer was;"it's not your fault our machine doesn't read old bills" I'm home with my boys eating a nice meal, send this woman many blessings.

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C K

Thank you for reminding me why I rarely eat fast food anymore! Horrible attitudes at the drive thru and worse food, chicken sandwich was disgusting the chicken was fried to death, burnt and HOT, burned my tongue and roof of my mouth!! Never in my life have I received fast food this hot and disgusting tasting!! #DirtyOil should be a negative -5 star review

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Henry Benjamin

We placed a mobile order through the app. It took forever to get anything. The entire staff seemed to be in a state of confusion. It wasn't until our order number disappeared from the order board, and we questioned, then that things started getting into motion. We got the drinks, but we still didn't get the food for several minutes and another complaint later. We could've been almost home and started eating in the time we had to wait. We literally had 3-4 conversations while waiting.

F
Frank DiLernia

I think these chain food franchises are nothing but fast processed unhealthy meals. Not even sure if their hamburgers are truly beef of one of those deal where they can get away with calling them that with the bare minimal amount of ACTUAL beef! Wendy's slogan was where's the beef? McDonald's is what beef, what are you talking about!!!!

K
Kiddos Time Daycare

This Mc Donald’s is terrible. Every time you go there make sure to check your orders, there is always something, or wrong order or missing items. Hate it

d
duakdv jsi

I pulled a big chunk of hair from my burger, and from the reviews, this doesn’t look like the first time. Disgusting!!!

L
Luperny

Sunday 11:30 not breakfast! I’m mad for that.! I went to Donkin donut.! Great breakfast. Be competitor.!

P
Paul Werler

Placed order at 11:15. Took 15 minutes to get here. Waited on drive thru line 5 minutes, was told breakfast ended at 11:30, even though I placed order 15 minutes prior. No message or alert telling me I have 5 minutes left to pick up or anything. Have no patience for incompetence. Hopefully people stop eating here.

A
Aleya Adams

I had awful experiences here. I won't be going back. I will go to Farmingville.

F
Faizan Chaudhary

Worst McDonald’s ever there is a Spanish lady who works in the night shift supervisor name is Cecilia v bad and rude attitude please someone fire her not have any respect for customer doing argument

K
Khan Han

I wish you good work. Your staff's behavior towards food delivery staff is very bad. They raise their voices unnecessarily and also the staff force us to approve the delivery. Everyone is an employee but please warn your staff for such disrespectful behavior.

J
Jerry Parker

This is consistently the worst McDonald’s I’ve ever been to. They forget something literally every single time and then they’re rude about it when you have to go back and ask for it. Even the managers seem like they couldn’t care less about consistently screwing up your orders. If it wasn’t for the fact that place was so conveniently located I would never go here again

g
giana

i love mcdonald's with all my heart. i am going through a hard time right now, and my experience here today was absolutely amazing; until.................. my lemonade. i was drinking my lemonade, and it was so refreshing and refurbished my thirst. until i noticed there was a mini SPIDER in my drink. i was like oh helllll no.

B
Bruce Witkin

Check your receipts!!!! This place adds on charges EVERY TIME for things you don’t ask for. A dime here, a quarter there. One of the employees ADMITTED last time the manager has told them to do this. Today they added 25 cents for sweet and sour sauce we did not ask for. When I confronted the manager about why they keep adding on extra charges he was rude, and also said “I guess we are ripping you off”. When I asked if he would like to talk about how every time there’s an extra charge he refused to talk to me and walked away. This was the last straw. Whether it’s a nickel, dime or quarter doesn’t matter. STOP RIPPING PEOPLE OFF!!!!

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Nicholas S

The last few months everytime I order fries, they half fill it. A few times I thought maybe it was an accident. I mean now it's everytime! There's a pattern. I asked one of the employees why do they keep doing this and they said the manager told them to. It's wrong! If you pay for large, then give me large. Not a large container with a small quantity.

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Alicia Gonzalez

Burnt bun and over cooked quarter pounder 🤢 salty fries

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Ly na Lê

I am a regular customer here and my favorite dish is always the Avocado bacon sandwich. Like every other time the bacon is too burnt and I want to change it. There are very enthusiastic and cheerful service staff, however, I just had an unpleasant experience here. After receiving the food, the bacon was overcooked and burned so I went back and asked to change the bacon. The waitress was rude and unwilling to change, changed her expression and complained to the counter staff. After finishing the dish, she didn't even bother to call me and left me to ask again. So disappointed with such a number of employees. while I pay and tip to be served a favorite dish here

C
Che Walker

Waiting in drive through line for 10 mins for a meal at 1am. This is every single weekend. The cashier was laughing while 8 cars stacked up in line. I couldn't even back up to get out of line. Not enough staff to operate at a busy time.

Tim Walz
Tim Walz

I was walking in on Saturday Night at 9:32 PM on January 17, 2026 to order Chicken McNuggets & they were locking the doors because there were kids & upper manger told them to lock 🔐 door 🚪 There is going to be a call to Hunts Enterprise about this problem. The upper manger was not nice to me at all & took a picture with his cellphone of me & my car

Cristian Aguilar
Cristian Aguilar

So I order through mobile app 10 min before i even leave the house. I get there wait in line as food isnt done yet. I wait at the window for 5 min then finally receive my order. To my suprise my mcrispy chicken strips i ordered are instead chicken nuggets but in the same box of the strips. I think this was done just to get me out of the line. Conspiracies. I only realize this as im home first and drive back. I stand in the cold near the door to get attention to no avail. I get back in my car and wait once again in a long line for my strips. For all this effort they give me just 3 strips the standard order. I miss the good old days where you could at least get a free fry order. What are you doing McDonalds?

PJ G
PJ G

Another wrong order! Ordered on the app, confirmed with the person at the window, correct on the receipt, but still made wrong! Make sure you check everything before driving away because they screw up EVERY order.

Javier Mari
Javier Mari

Manager told us that the grills were turn off. They have no food. He said just to cancel the order and it would be reimbursed. Just to find out that it would take 1 to 7 days. Horrible service.

N31S0N _I503I
N31S0N _I503I

I went to get the grinch meal for the socks and i got everything but the socks 🫩🫩

Adrianna Walsh
Adrianna Walsh

Worst Mcdonald’s in the area!! I’m a big back I love my mcdonald’s. Every time I go the service sucks, the food is wrong or WAYYY too salty it’s my fault for coming back at this point. Ordering takes 10-15 minutes and they always rush you to leave before you can see they gave you the wrong food.

Alyssa A
Alyssa A

They are constantly forgetting items and it’s frustrating. I go just about every other Friday and get 3 Happy Meals amongst other items but the Happy Meal drinks are ALWAYS forgotten. I usually order on the app and go inside to pick up so I check my order right then and there…but always have to remind them about the milks since they are never in the bag or Happy Meal box. Last week I ordered and my husband picked up the order from the drive thru…guess what was forgotten? The milks again. I reached out to corporate because I’m tired of literally throwing my money away and they said this location would reach out to me…they never did

Stacey Simonds
Stacey Simonds

Fries were cold and horrible and then I open my Quarter Pounder and this is what I got. Disgusting, for what we paid I could have gone someplace better . Disappointed to say the least

Angelo Sauro
Angelo Sauro

Worst McDonalds ever not once has my order been correct twice they gave me the wrong order twice my kid reached in to start opening the bag before we realized it was not our order my kid opened the burger took fries they just put it back and sent it out drive thru I can’t not come to this location it’s my kids favorite one and it’s down the block 98 percent of employees are very nice people

Gary Ridente
Gary Ridente

Worst mc McDonald’s i ever bin to Drive thru kid at window i was explaining my order was wrong. He told me my receipt was wrong which I figure what they put the order in wrong. And the manager inside was rude and disrespectful

Nicole
Nicole

Went to order at 1am after waiting 25 minutes I get my food with a hole through the food. This is unsanitary and unacceptable. They didn’t give a receipt and didn’t get the order right. As a pregnant woman trying to fulfill my craving this is extremely disappointing after such a long wait for a fast food restaurant

Harun Agir
Harun Agir

The lady in the photo: You are wrong. You need to show me the photo side of the order so I can take a photo and accept it. You are telling me to accept the order without showing the photo side. I cannot accept it like that, and then you go and put the order back and do not give it to me. You are talking nonsense in the morning.

Peng Yang
Peng Yang

Ordered two happy meals and a cheeseburger and a small fries for my kids through the app. Picked up and the two happy meals did not have milk that I chose. This is second time that they forgot putting items but not at this place. Tried to call the store many times but got disconnected after 2 seconds! And the meals become smaller and smaller….. very disappointed!!!

MrIfixshorts
MrIfixshorts

Worst McDonald’s. Large fry always 3/4 full. Figured honest mistake but happen numerous times like they train them not to fill it up at$5 a lg fry. 2 out of 3 times they forget something so have not been going through drive through sprite almost always taste like seltzer. For 20$ you can get a better meal anywhere else so time to boycott them.

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Información de McDonald's

Cómo llegar

174 Portion Rd, Lake Ronkonkoma, NY 11779

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McDonald's
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Destacados

💬
Muchas Reseñas
1133 reseñas
💰
Económico
Nivel de precios
👨‍🍳
burger
Tipo de cocina

Servicios

🥞 Desayuno
🍽️ Almuerzo
🍾 Cena
Café
🍰 Postres
🥡 Para Llevar
🚚 Delivery
🍴 Comer en el Local
🚗 Recogida en Acera

Opciones de Comedor

🍽️ Comer en el Local
🥡 Para Llevar
🚚 Delivery
🚗 Recogida en Acera

Información del Restaurante

Estado
Verificado por el propietario
🕐 Horario Hoy
7AM-9PM
Valoración
3.7/5
💬 Reseñas
1,133
💰 Nivel de Precios
$
⏱️ Visita típica
People typically spend 10 min here
📞 Teléfono
+1 631-467-8599
🌐 Sitio Web
www.mcdonalds.com
📋 Menú
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Comodidades

📶 WiFi Gratuito
🅿️ Aparcamiento
Accesible en Silla de Ruedas
💳 Tarjetas de Crédito
📱 Pagos Móviles
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Ubicación

174 Portion Rd, Lake Ronkonkoma, NY 11779

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Descuento 10%

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