Dunkin'
Donut, coffee shop · Cicero
About Dunkin'
At Dunkin' in Cicero, we're dedicated to serving up a warm and welcoming atmosphere that's perfect for starting your day off right. As a long-running chain, we've perfected our signature breakfast items and expertly crafted coffee drinks. Our customers rave about our freshly baked donuts and hot bev...
At Dunkin' in Cicero, we're dedicated to serving up a warm and welcoming atmosphere that's perfect for starting your day off right. As a long-running chain, we've perfected our signature breakfast items and expertly crafted coffee drinks. Our customers rave about our freshly baked donuts and hot beverages made just the way they like them. We're proud of our cozy Cicero location, where locals gather to catch up with friends over a cup of joe and a sweet treat. Come taste the difference for yourself – we can't wait to serve you!
What Customers Say About Dunkin'
Dunkin' in Cicero has mixed reviews. Many praise the fast service and friendly staff, especially manager Jessica. However, issues with order accuracy, drink preparation (iced coffee, milkshakes), and inconsistent service are recurring complaints.
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Tip: Be prepared for a line, especially on Sundays when there's live music. Double-check your order for accuracy, especially if ordering through a food app or customizing your drink.
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Explore the area around Dunkin'
Dunkin' is located in Cicero, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Museums
- Hawthorne Works (A 375m) — Factory complex in Cicero, Illinois
Parks & Gardens
- Athletic Field (A 343m) — park in the United States of America
- Morton Park (A 577m) — park in Cook County, Illinois, United States of America; geonames ID = 4902772
- Parkholme (A 866m) — park in Cook County, Illinois, United States of America
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Frequently asked questions about Dunkin'
Dunkin' Cicero Reviews
I have reviewed 352 establishments and I have to say this place has some of the best services in north Illinois. I highly recommend this place. The staff is great.
The manager Jessica was so sweet helping me resolve an issue. We love coming to this Dunkin. Staff always does a great job.
Always a party at this joint with all the patrons in the lobby lol. On this day a young man at the register didn't seem too enthused to be at work. After placing my order with a small request that went unfulfilled (less ice) in my drink the reluctance of staff to see it fixed after I made note of it came in my hero of day (Lupita) she questioned my order evaluated the request asked what I wanted and then said don't worry I know how to fix this for you. She emerged with a smile on her face, a new drink in her hand and well wishes to my day. Thank you for your help patience and great customer service.
This is your average Dunkin location. It's clean and the donuts are very fresh. The only thing I didn't love, is when asking if they had chocolate milk for my son (because there were none left in the cooler), the cashier looked annoyed, went to look in a different refrigerator and then just said "no" like I had completely inconvenienced her. Maybe she was having a bad morning or was just stressed because it was busy that morning, I'm not sure. I'll give them the benefit of the doubt and will visit again when I'm in the area though because their donuts were fresh and tasted great, and the cleanliness was excellent.
I'm a loyal customer and the workers are very polite. I always order an ice coffee and I literally drink the sugar because it's not completely mixed in. If it was fully dissolved I would be more satisfied. That's why I give 4 stars but overall the customer service is great :-)
They are amazing and really fast!! But be ready for a line all the time cause they are great and u get live music on sunday!
I came in and ordered 3 milkshakes, made with ice cream. The first one was so loose, way to much milk, it was re made with no issue. FYI.. when someone is paying $7 for a milkshake don't be shy on how much ice cream you use. I've went to some DD that make it perfect, where you can taste the ice cream and some where you could only taste milk. The customer service was good here.
They lie about giving you fresh packed ice cream and will give you prepackaged.
I left this store in tears today January 1st 2026 because the lady, and i say that lightly, at the register, was laughing at me due to the fact i have no teeth and it was plain to see! I had gastric bypass surgery many years ago so i could run n play with my daughter as she grew. Unfortunately i lost my teeth from malnutrition which is very common and i physically cannot wear dentures without surgery on my jaw and a few implants to hold them in place. This is going to cost me thousands of dollars which i will not have for a few more years. So make sure when you visit this store you look up to their standards b4 you spend any money or you might leave feeling as ugly as i do. Happy New Years.
Pulled in at just after 3am. No one there. Went through drive through. Ordered a large iced. The guy asked again what size I said large. Then ordered a sausage and cheese sandwich. Had to repeat no egg 3 time. Then he asked medium or large again for coffee. Said large. Pulled up. Girl charged me. Went to hand me a medium. I said I specified a couple times large. She said I'll have to charge you the difference. Fine. She qent to remake. Got sandwich. Had egg. Guy went to remake it. Sigh. Finally brought sandwich. He stared at me. Explained I was still waiting on coffee. Finally got coffee. Asked for both receipts please. Couldn't provide after trying for 6 minutes. Something about cant reprint. Sigh. I think pink hair girl has dye leaking into her brain. I gave up and left. Terrible service. Staff are a bunch of potatoes. Donuts and coffee are clearly too advanced for them.
I would give this place a negative 10 if I was able to go any lower than one star you can never purchase food or drinks and sit inside and enjoy your meal because the workers at this establishment allow people to just congregate inside the dining area they don't purchase no products and very obnoxious the same group of people every day me and my significant other have been coming here for the past 6 months and yet to be able to sit down and enjoy our coffee and donut. Continuously everyday it's the same group of individuals that spend their entire day sitting in this establishment not purchasing nothing they are so loud and obnoxious you can't even hear it's a place your order properly I have brought this issue to the manager multiple times and was ignored about my concerns about why I spend over $20 a day and cannot sit down and enjoy my food
I went through the drive-thru and placed my usual order, which included a 3-count of the Halloween munchkins. However, I only received one glazed munchkin instead. I went inside to speak with the staff at the front counter (on 10/24/25 at 7:26am), but they treated me as if I was being dishonest. There was no apology, and the service was quite rude overall. I used to visit this Dunkin almost every morning, but after this experience, I will not be returning.
I like Dunkin' coffee, on my way to work I stopped at this branch and ordered my coffee as usual, large, BLACK 5 sugar, I drove to my destination and when I opened it to start enjoying it, surprise, instead of sugar they put cream, I am very upset, I only ask your manager to pay attention to how they are serving their customers, you have already ruined my entire day and I will never buy from you again and every time I pass by your store I will remember that once you gave me my wrong coffee.
I do not recommend, one of the workers seems too eager to look at you with condescending looks
I brought same flavor milkshake twice but how could it be different second time .Seriously they were slow
Went to get food and she really gave me whatever she wanted coffee was horrible!! Ain’t no way this coffe has any sugar just horrible service! It was tasteless!!
I came to Dunkin at 10:18 on March no receipt was given, and it was like a shift change, and I placed the order and had a conversation with a person and when I got to the window, they didn’t even know my order and they gave me the wrong coffee and then the person who I guess apparently just came in on the shift was frustrated, but he gave me a plain coffee when I order a pistachio coffee with French vanilla liquid sugar, and cream. They gave me a coffee with no sugar, no cream, no flavor whatsoever and then have the worst customer service in the world because they made a mistake!
This location is trash the employees are incompetent unprofessional don’t follow directions if you order from this location through a food app like Uber eats or doorDash or GrubHub I suggest you change your location before ordering from there because 99% of the time your order is going to be incorrect because their staff there is incompetent
I always have a problem every single time I come here. How is it possible that they can’t make a simple iced coffee correctly. No matter what I order and what time of the day I go it’s always horrible. I can’t count how many times I and everyone else I know have had to throw away drinks.
EVERYTIME I come here the food is burned, they give you the wrong orders or don’t correctly make the order when you’re paying extra. Customer service sucks!
There was no one ahead of me in drive through and took forever to take my order. Then, I had a long wait at the window. Once they got to me I had to give my order again. It was not busy inside or outside, the workers were just standing talking to each other and were distracted.
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Cicero, NY 60804
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Cicero, NY 60804
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park in the United States of America
Factory complex in Cicero, Illinois
park in Cook County, Illinois, United States of America; geonames ID = 4902772
park in Cook County, Illinois, United States of America
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