American River Cafe

Awesome service Leo with some kind Jack-in-the-Box is less to have a worker like him!

Alot to start on here... This pandemic has me cooped up in my apartment 24/7, just like everyone else. Haven't seen my girlfriend in over a month. Starting to get a bit stir crazy. Idea: I could really use an Oreo milkshake, at 10:30PM, on a Thursday. Hop in my car and drive over. 15 minute drive. I arrive, wait in line, and drive up to the speaker. The guy sounds busy and asks for a minute. I say sure, no problem. He says I can order when ready following said minute and I ask for The Shake. "Sorry, the machine is down right now." As usual on these kinds of late night milkshake runs. "Ah...man. Alright, well, that's all I wanted so... never mind. Thanks." There's a bit of hesitation on the other end. "Well, I can make it by hand if that's alright." "...Sure! You can do that. Thank you!" So sweet. In the minute waiting to drive up to the window, I realized that I must have sounded pretty indignant. I decide to correct this with positivity and tons of thanks as I pull up to the window. Instead, the positive energy flows both ways. Right as I pull up, I see him in his mask and gloves, he's already saying: "I could hear it in your voice. I knew this man had to get his shake." All I could do was laugh and bow my head. He was so kind. I repeated my thanks, and handed him my credit card. "It was like when the kid doesn't get what they want for Christmas, it sounded like that." "That's happened to me before, actually..." He says that he's a preacher, and then something about God, and doing right by Him, or something to that effect. Whatever it was, it was absurdly kind. He said "be blessed," and I said "be well," in that tone where you mean so much more good than you say. All I could do was laugh. Came for the milkshake, and got the most positive social interaction I've had in months. I didn't catch the man's name, but I did see he was a manager. He should own the damn franchise. Bless his soul and every other worker out there maintaining this kind of energy in these trying times. The milkshake was, of course, the best I've ever had from Jack in the Box. What did you expect? It's a Jack in the Box milkshake. They're great. One of the best jacks in the area. Kudos.

The staff were great and food was hot !! 🙂

Jamila, who is often at the window is one of the nicest people I have interacted with in food service.

I went to this location on Sunday, my order was taken by Kimeesha (probably spelled wrong) and she was professional, kind and courteous- not to mention she was dressed representing Jack n the Box and ready for work- the Breakfast Jack's were hot and cooked to serve!! Thank you for improving this restaurant and hiring great people like this young lady!!

Delicious food, fries fresh out of the fryer. Woman handling the the window orders, Jamila, was very kind! Even patient with my indecisiveness 😅

Ive never been a fan of Jack in the Box until today. I ordered a Jumbo Jack with 1 slice of cheese-and custom was encouraged! That's different in a great way... PLUS...NO REALLY..... It was the best burger that any fast food restaurant has ever served me. The young lady at the drive-thru window was courteous, polite, smiling and genuine!! WOW MOMENT #2 ;) She made sure I had everything I needed to thoroughly enjoy my food, so CUDOS Jack! Whoever it was at the drive-thru window at 3:03pm today deserves a raise! She represented your brand FLAWLESSLY! THANKS JACK.

Leo is the goat! Great customer service.

Great place and my order has never been wrong!

Came by early this morning and was pleasantly surprised! I have a big family therefor we always have big orders I always have to deal with employees irritated about my large orders but today was way different! The young man with dreads at the window today was so nice and patient with me I didn't feel rushed in the slightest he made sure my order was right he was just so nice and bubbly it made my day. I'll make sure to visit here again!