Subway

Nice hotel located between Little Italy and the Gaslamp district. Great restaurants were within a 15 minute walk. The rooms were clean. I had some maintenance issues but the service department were quick to resolve the issues. The attendants were friendly and greated you with a smile. Valet was undermanned in the early morning.

My stay was unfortunately stressful and disappointing. I upgraded to a bay view room, but the windows were filthy, blocking the very view I paid for. Even worse, a hotel security guard entered my room without knocking or any notice — a serious breach of privacy that left me feeling uncomfortable for the rest of my stay. I hope management addresses these issues, as this experience did not reflect the level of service or professionalism I expected.

Clarifying why I am giving service 2 instead of 5. The hotel staff including valet gets a 5. The management gets zero. Understaffed or mismanagement of staffing. Valet is operated by “ACE” parking. If you hire a vendor to valet your cars, Marriot needs to make sure they are providing the correct staffing. Renovated rooms had very nice and comfortable beds and bedding. Pillows were great. Can’t call a room renovated if you are not paying attention to all the details. Bathroom specs are horrible. Corners and other areas still had rust and were not clean. Overall not a bad stay but management needs to pay attention to the small details.

My room was spacious and clean. The front desk staff were friendly and helpful. They offer an airport shuttle. The driver was very nice. The breakfast buffet had many options and the food was very tasty. My gripe was with the restaurant. The bartender and server were very friendly and helpful. The food was overpriced and didn’t taste good. I started with the squash soup. It was too think and lack flavor. For my entree, I ordered the stuffed chicken. The chicken portion was very small and it was dry. The purple potatoes that were served with it were over cooked and the carrots were undercooked. My friend ordered the snapper and she allowed me the opportunity to try it. They ruined the fish with the coating and the sweet sauce that it is smothered in.

Poor check in experience, average rooms, location only good for business travel. Arrived 45 minutes after check in time, was told room was not ready and provided no estimate as to when it would be ready. Left my number and staff said they would call or text once room was ready. Spent 2 hours doing some errands/working and no call - went back and was told there was no record of me trying to check in. Pretty amateur.

First off, Daniel led server at the restaurant is great! Location is great too. Then the dropping points is related to the room, which the AC made too much noise. The water pressure is terrible! The valet 60$ a night is terrible especially waiting to park or getting my car. Overall it is a nice hotel but improvements is needed.

This hotel did not feel like a Westin - the amenities and rooms were not up to par, and the price for the quality was outrageous. Marriott must have higher standards for the Westin brand than this. Honestly, I’ve had better stays at Courtyards.

I hate leaving a two star review for this hotel but this is honestly the worst Westin hotel I have ever stayed at. This is more on par with a Courtyard or Doubletree. It did not meet the expectations of a “four star hotel”. The “renovated rooms” had to have been renovated years ago. The location is okay—there are restaurants within walking distance as well as the harbor. But the Hilton, grand Hyatt, and embassy suites are all located closer to the waterfront and with a better price range. The location of this hotel seems like a better location for business travelers. The restaurant menus were unimpressive. I only ordered from the cafe which was just okay. The baked goods that I tried were stale. There was honestly no need to eat at the hotel as there were some options nearby. The airport shuttle took 40 minutes from the time we called for them to arrive. Meanwhile we saw multiple Wyndham, Sheraton, and Hilton shuttles while we waited. We had called the day before to arrange the shuttle and give our flight information, but we were told to call back after we land.

I've sat on this review for the last 10 months, fearing retribution from Santa if I left a bad review, but he tread me well and I'd be remised if I didn't finally submit it. I stayed here in Feb and had a piece of glass get stuck in my toe that was embedded in the carpet of my room. Of course, I noted it with the front desk staff, they took my name, phone number, and bonvoy number and assured me someone would get in touch. I was never contacted, and while I should have followed up, especially since it required minor surgery to remove, I never did. It is, however, indicative of how Marriott operates now. They've gotten much to big to worry about individuals who stay at their hotels who are inconvenienced by things such getting bloody glass stuck in their toe because, in all likelihood, the cleaning staff are under so much pressure, and no doubt understaffed, to properly clean rooms. Moral of the story, don't take off your shoes to take a tinkle.

We booked a higher-floor bay-view room for New Year’s Eve, planning to enjoy the fireworks and welcome the New Year with a beautiful view. At check-in, we were told the room had plumbing issues and were downgraded to a lower-floor room facing an adjacent building. The concierge promised to waive the hotel and tourism fees to make up for it. At checkout, we were told that promise couldn’t be honored because the concierge wasn’t there and no one else had the authority to remove the fees. Not only were we misled, but our New Year’s Eve plans were completely ruined. Extremely disappointed with Westin’s handling of this situation.

Everything at this hotel was fine as expected dated but fine. Our stay was 2 nights over the weekend our 45 night with Bonvoy this year. The reason I gave this hotel 1 star because I was misled by the valet about pricing I asked what the price is for 1 night and I was told $25 then when checking out the next morning the front desk told me it would be $60. I asked them why I was told $25 they basically told me the price is the price. I paid it. If you choice to stay here your stay should “fine” but if something doesn’t go right don’t expect the staff to make it right or swiftly resolve the issue. In my opinion this is what makes the difference between hotel and exceptional hotel.

I stayed here for several nights in September 2024, and the air conditioning in my room never worked. It was in the 80s and 90s outside, and the room stayed around 75 degrees or higher every night. I could never get proper sleep because it was just too warm. Engineering came by multiple times, each time saying it should be fixed, but after several nights they admitted it couldn’t be repaired. Instead of moving me to a different property, management said they would make it right with Bonvoy points. Only part of those points were ever granted, even after months of follow-up calls. Despite repeated messages to the manager and his boss, neither ever called me back. I’m sharing this for others to be aware and in hopes that management will finally return my calls and address what was promised. ADDENDUM : I’m updating this after calling the hotel again, as their public reply asked me to do. They left a message saying they have no interest in honoring the original promise and no plans to make this right. For context: the air conditioning in my room never worked during a heatwave. After several unsuccessful attempts to fix it, engineering confirmed it couldn’t be repaired. Management assured me they would compensate the inconvenience with Bonvoy points, but only part of those points were ever granted. Despite months of follow-up and multiple messages, no one from management ever contacted me directly. After asking me to reach out again, they simply declined to follow through on what was promised. I’m sharing this so others have an accurate picture of how unresolved issues are handled here.

⭐️ The Audacity - All that Glitters is not gold update: Update — Leadership Matters Following this incident, We were contacted by hotel management. Unfortunately, the conversation did not reflect accountability or guest care. The tone was dismissive and condescending, and the focus remained on denying responsibility rather than resolving the damage that occurred while our vehicle was under valet custody. We were informed that the hotel had “done everything it was supposed to do.” If that is the case, it raises a larger concern — because a guest’s property was damaged under a service the hotel offers, and the response was deflection rather than ownership. Luxury is not defined by branding or appearance. It is defined by how responsibility is handled when something goes wrong. Class & Accountability This experience raises an uncomfortable question: when a guest entrusts their property to a service offered by a luxury brand, should accountability be expected — or is the responsibility quietly shifted back to the guest? True class is revealed not in perfection, but in how missteps are handled.

Doesn't include breakfast even though the nightly price is costly. Mini fridge in the rooms do NOT work. I had medication that needed chilled and had to give it to the front desk after it sat in a room-temp fridge for 12 hours. The fridge can chill for 2 hours and then it returns to room temp.