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Prima Pizza
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Schenectady

Prima Pizza

★★★★ 4.2 · 100 reseñas

Prima Pizza has been a local favorite in Schenectady for years, offering a welcoming spot for lunch and dinner. Known for its consistently delicious pizza, including New York style and Sicilian options like the popular "Brooklyn Pie," Prima also boasts other tasty menu items such...

Prima Pizza

Pizza · Schenectady

4.2 · 373 reviews Google

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www.primapizzaschenectady.com

About Prima Pizza

Prima Pizza has been a local favorite in Schenectady for years, offering a welcoming spot for lunch and dinner. Known for its consistently delicious pizza, including New York style and Sicilian options like the popular "Brooklyn Pie," Prima also boasts other tasty menu items such as lobster ravioli...

Prima Pizza has been a local favorite in Schenectady for years, offering a welcoming spot for lunch and dinner. Known for its consistently delicious pizza, including New York style and Sicilian options like the popular "Brooklyn Pie," Prima also boasts other tasty menu items such as lobster ravioli and satisfying subs. Customers rave about the exceptional garlic knots and appreciate the thin, crispy crust of the pizzas. With friendly staff and a comfortable dine-in atmosphere, Prima Pizza provides fast service with accessible features, including parking, restrooms, and seating. Takeout and delivery options, including no-contact delivery, are also available.

What Customers Say About Prima Pizza

Prima Pizza in Schenectady is a local favorite known for its delicious NY-style and Sicilian pizza, especially the "Brooklyn Pie". Customers rave about the friendly staff and consistently good food, including garlic knots and chicken parm subs. Some delivery issues reported.

Popular Dishes

pizza (12) garlic knots chicken parm sub Brooklyn Pie lobster ravioli meatball sub boneless wings

Best For

Families Locals Casual Quick Bite

Tip: Call in your order instead of using the Slice App to avoid potential delivery issues.

Features

🅿️ Parking 🚗 Delivery Accessible 🍽️ Lunch 🌙 Dinner
🎯 Casual 👥 Groups

What to see nearby

Ingersol Memorial for Aged Men
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Ingersol Memorial for Aged Men

parque

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Data from Wikidata

Frequently asked questions about Prima Pizza

Prima Pizza is located at 3610 State St, Schenectady, NY 12304, Schenectady.
Prima Pizza offers pizza cuisine.
Prima Pizza has regular opening hours. Check their profile for updated schedules.
Prima Pizza offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at Prima Pizza based on customer reviews are: pizza, garlic knots, chicken parm sub, Brooklyn Pie, lobster ravioli.
Prima Pizza is ideal for families, locals, casual dining, quick bites.
Prima Pizza in Schenectady is a local favorite known for its delicious NY-style and Sicilian pizza, especially the "Brooklyn Pie". Customers rave about the friendly staff and consistently good food, including garlic knots and chicken parm subs. Some delivery issues reported.
Call in your order instead of using the Slice App to avoid potential delivery issues.
373
Reviews

Prima Pizza Schenectady Reviews

4.2
373
5★
67%
4★
14%
3★
5%
2★
2%
1★
11%
Reviews (100)
A
Abigail Julien

There's nothing like good Prima Pizza on a Friday night and a good movie! Love all around. Best pizza I've found since I've been in the 518!

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Jonny Quest

Excellent pizza. The crust was perfect. Sauce and toppins were flavorful. It is now our go-to 1st choice for pizza.

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Will Braunstein

This place has the best Philly steak sandwiches, (which in Philly we call "cheesesteaks") outside of the Philadelphia area. Growing up in Philly, I ate a thousand steak sandwiches, and traveling across the US, I've had many more, by transplanted and homesick Philadelphians, far away from home . The Prima cheesesteak is better than almost all of them. It's served on a warm, fresh, homemade roll. I like mine with Provolone and mushrooms. Prima uses fresh mushrooms, not the fake stuff. This is a must-try for anyone who likes cheesesteaks or anyone who wants to know what the real thing tastes like. Thank you, Prima, for giving me a taste of home, so close to my new home.

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Lynn Rose

Went there this past Saturday, had to write a review. I was greeted by lovley service from all the women up front and the pizza was fantastic! Can't wait to order again!

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Connor McElroy

Classic NY style, thin pizza, well cooked, pizza dough is delicious. My kind of pizza 👍🏻

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Thomas Cuccio Jr.

Just moved to the area. Been trying to find pizza as close to the city as I can. This place is by far the best. They got a new returning customer

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Robert Huttner

The first pizza slice I had growing up was from L&B Spummoni Gardens in Brooklyn. I lived downstate for 23 years and have been soul shatteringly dissapointed by all pizza and knots when I moved to the capital district. Until now. The pizza and knots are hands down the best in the capital district. The shop is exactly the way a pizzaria should be, simple, clean, with delicous pizza. This is unequivicollay some of the best pizza I have had in my life. Kudo’s to prima for bringing amazing pizza to the capital region. The knots are a must!

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Russell Roberts

I saw this place, as I see many others, on Barstool Sports! Had to give the pizza a shot, and it is delicious, and has great value!

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Laura Wheeler

The food is so good. It's my favorite place for pizza now.

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Ralph Mauro Jr

I've been going to print pizza since it opened I've always had good food good service I would recommend it highly

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michelle lei

Love this place been going here for 30yrs now. Great food! I travel from Amsterdam for it cuz it's not just around the corner anymore for me like when I was a kid. Try it & be delighted. It will be your new spot guaranteed!

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Steve Bo

Great pizza and friendly staff

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Gen.Heintz Guiderian

Missed Prima for 20 years, pizza and service still the best Bklyn style in town, still miss that gorgeous lady behind the counter!

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Patrick McMahon

Excellent people owner food is always fresh and delicious always A +

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Roberto Salamanca

I really like this place. Super friendly and the pizza is great!

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Rebekah O'Reilly

Oh my gosh, yum!!! Their pizza was absolutely delicious! We also ordered some garlic knots with sauce, definitely recommend. These garlic knots are huge too, so when you get 12, you definitely get your money's worth.

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Philip Wend

Just went there on the advice from my brother. Only had one slice for lunch. It was very tasty. They must be good, there was a lot of traffic in while I was there. Give them a try, I think you'll be happy you did.

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Eleanor Murray

I have loved your pizza - it is always great, but tonight I tried your cheesecake for the first time and I think it must be home made! It is outstanding and one of the best I have had. Your delivery is always prompt so food arrives fresh and hot. Thanks.

W
William Aiken

I like Prima Pizza. But another pizza place made their pizza a bit more crispier, which I prefer. So I asked prima to make my pizza with more crisp. They did, which makes a quite difference. So if want a crispier pizza, just say so and they'll deliver the goods.

M
Mark Christman

I work nearby. My pick is quick, easy, cheap AND GOOD NY cheese slices and an occasional Turkey Bacon CheddarMelt. Blaze Pizza is closer and I go to Prima if that says anything.

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Re Xl

Absolute the best in Schenectady hands down there is no place that can compare always fresh always great ingredients customer service is awesome

L
Lung Chen

The cheese pizza is better than most places in Queens. Definitely recommend checking this place out!

O
Olivia Cook

Great customer service and the food was amazing. The sauce on the pizza is great,( they should jar it and sell it) :) This was may first experience eating from here and it won’t be my last. Great work

J
J. Scicchitano

First time at Primo tonight, by chance, and blown away by the quality of the food. My young daughter said "I can't wait to eat the crust: it is so golden and delicious." We had the broccoli pie. I also got the eggplant parm dinner, which was full of authentic sauce and melted mozzarella with a good portion of eggplant, though I wasn't even able to eat half, after havo some pizza. Also recommend trying some of the stuffed peppers.

A
Alisha Marie

So glad I listened to my fiance when we wanted to get pizza here. We usually order at least once a week for pizza and wings. We moved to Rotterdam so we aren't that close anymore but we still make the extra distance to get pizza from here. I think that there pizza might be a little more expensive then other places but WELL worth it for a quality pizza!!!

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Lon Walker

Our longtime favorite pizza shop closed so we have been trying to find a replacement. Found it! We were impressed with the food quality and service at Prima. Great pizza and super nice people! Thank you.

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Monica Hilts

Wings are huge just ask for fried hard & their fresh bread sub rolls are great as well.

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Steven Quinn

To me it's the best pizza joint in the capital region. I've never had a bad pie regardless off day, time or type. They have a massive round party pie as well.

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Peter Farrell

Awesome pie! I didnt expect to have a slice with anchovies ready to go for purchase, but there it was!!

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Josh Skinner

Amazing food! Best pizza I’ve had in a long time! Will be back very soon! Only photos I can take are of empty containers because we ate every bite!

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Milana Varrone

they have such good food here i love it!!!

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Shawn Tietz

Tried a slice of their “bee sting” pizza today for lunch. Absolutely slammin’!

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valerie harrison

Great tasting slices…discovered they also sell breakfast sandwiches!!

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J.T. Barnes

I order the huge party pies. I forgot how big they were. We were handing out take away bags with extra pizza.

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Christina Schmidbauer

Best pizza spot from albany to schenectady. Have ordered many things and I'm never disappointed. Staff is always friendly and tentative to guests.

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Rebecca Glock

Food is always fantastic. Their antipasto is amazing and you can never go wrong with the pizza, wings, or garlic knots! Best pizza place around.

J
Jason H

The pizza is excellent! I recommend the Sicilian style as the crust is like bread dough. Which reminds me a lot of Defazios pizza dough. Crispy on the outside and light and fluffy in the middle. The sauce is perfect. Not drenched, and seasoned to perfection. Fresh squeaky mozzarella on the pies, no cheap cheese here. This place is always packed on the weekends so always allow staff time. Great place!

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Lauren Glenn

I moved up to Albany area from NJ/Philly area. Philly isn't the best area for pizza but there are a few great spots... NJ is close enough to NY where there's always a great pizza place around. I get up to Albany and it's just a disappointment everywhere. So I surf on SliceLife app to find a good pizza place and see a pic of what their pizza looks like .... and it reminded me so much of the best places in Philly that I drive about 15 min here to check it out. Oooooh sooo good. :) This is really a great pizza. A lot of places around here have some kind of tomato paste like sauce or the bread tastes like someone used cheap bread or just like a loaf of Italian bread to make a pizza... and it just tastes weird. This pizza here reminds me of great NYC pizzas and many that I used to have in central NJ. Definitely worth the drive down and I plan to go down this Saturday to get a medium pizza here... looking forward to that. If you are used to NYC type pizza and haven't found a good pizza joint near you, check this place out and you'll be very happy.

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Gus

Been coming here for a long time. Best pizza in town, however careful ordering after hours. The night crew sometimes makes mistakes. So just order early if you want what you ordered. The pizza is really good as well as their wings. Just order extra sauce. Wish they were open on Sundays.

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Mr Marko

I eat there at least twice a week,for the last five years and have never been unhappy with any meal, sub or awesome pizza I get there. From the owner down they are a great ,friendly and speedy crew . I highly recommend Prima Pizza, noon time during the week is busy, half the town gets lunch there , still not a negative, this place is a class act!

A
Austin James

Read some good reviews so I figured I’d stop in while I visiting the area for a few things. I’m always looking for a good cheesesteak sandwich and I love pizza too. Figured I’d stop by and try both and I’m so happy I did. Nice easy going, family vibe when you walk in. Dining room is a little small but not cramped, it’s comfortable. I got a slice of cheese pizza and cheesesteak and sat at the bar with a window facing the Main Street which was nice. The pizza was pretty good, solid 7/10. Took maybe 5-10 minutes for my cheesesteak. It was soooo good, I’d give it a 9.5/10. Either they bake the bread fresh or get it somewheres fresh because it was flaky on the outside and nice and soft on the inside. Next time I’m in the area I’m for sure coming back! Highly recommend.

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Pamela Colino

Had take out pizza was good and wings were cooked andctas tasted great

B
Brandon Lopienski

Just got a personal pie, everything's great. Been a while since I've had a good, proper, pizza. Five stars.

C
ChillyBlitz

The only pizza spot in schenectady. Fresh quality ingredients especially the mozzarella cheese, really solid. Spend money here.

mike perry
mike perry

Pizza is amazing and that girl with the glasses is the sweetest absolutely stunning too

Fred Pearson
Fred Pearson

Pizza was fantastic. Thin, crunchy, not dry, sauce was great, taste was great.

Roger Sharp
Roger Sharp

Food is always good and the prices are fair. It's nice to sit there while you eat. I know I'm definitely going to go there for my lunch again

Nicole Lanahan
Nicole Lanahan

The pizza is the best I've had in Albany area ever!! Wings are spectacular..Even had a meatball sub before that was amazing😉

Karen McElroy
Karen McElroy

Friday evening I tried a new item lobster ravioli. They were delicious. I have always been pleased with everything I have eaten there , whether it be pizza or their subs. Delicious, always

Ross Eldridge
Ross Eldridge

One of our new take out pizza options! Actually, I prefer the taste of another pizza place slightly when it comes to straight-up round pies, but the other options are amazing! Best garlic knots ANYWHERE (big, soft), pepperoni bread (basically a stromboli) very tasty, and boneless wings are good quality and sauce well!

Tina Civitello
Tina Civitello

Absolutely delicious! Perfect amount of sauce and cheese, crust is pillow like and crispy. Amazing!

shawn quackenbush
shawn quackenbush

Best pizza ever, only crust I've ever ate. Perfect. Sauce amount etc...

Geovanny
Geovanny

I recently had an incredible pizza experience at Prima Pizzeria. The staff was incredibly friendly and welcoming.

Brian French
Brian French

Definitely one of the best pizza areas in the Capital District. once a month I take home one of their doughs and make garlic knots or occasionally a pizza just outstanding

Jonita Denegar
Jonita Denegar

Prima is close by and has always been our go to pizza spot. Pizza is delicious, staff is very friendly! My son and I ordered a heart shaped pizza today and it came out perfect by looks and taste!

That Chubby Dude
That Chubby Dude

Prima has been my favorite pizza in the area since I was a kid. Can’t go wrong with the classic NY style or the square Sicilian. My favorite was always the “Brooklyn Pie”, their version of the “COB”. If pizza is not your thing, that’s fine, they have THE BEST chicken parm sub. They’ve been doing it for almost 40 years, classic place, you won’t be disappointed.

Lauren Dombrowski
Lauren Dombrowski

Our favorite place to get pizza currently. Very thin and crunchy, cheese and sauce flavor is good. Only critique is that I wish they had a macaroni salad without tuna, but I do like the tuna one a lot anyways.

Joe Masucci
Joe Masucci

A few years ago I came here and thought it was a four star pizza joint. March 2019 came back and realized it is a five star place. The quality of the pizza is superb, the taste is excellent. Clean and friendly. Judging from the exterior you might be tempted to pass this place, but inside is totally different. Prices are standard for a pizza place, not cheap, not expensive. worth stopping in if you are in the area. I'd even drive a bit to pick up a pie. Treat yourself.

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William Aiken

My FB friend recommended Prima and it didn't disappoint. I didn't give it a five star since I like my pizza a bit more crispier. But it's still one of the best in Schdy.

o
omelette du fromage

Best Sicilian around. Excellent chicken Parm. Never eaten there, always pick-up or delivery, but no-brainer for our family when we aren't cooking. Friendly employees.

J
Joelene Mitchell

Yummy Ordered wings to have for apetizers for the next day, placed on baking sheet 350 for 15 -20 mins and my brothers devowered them. Yummy white pizza too. Only complaint would be wish I had a few more carrots and celery ( thats my eats) maybe upgrade the blue cheese. Other than that, a go to pizza place.

S
Shaun Dickson

Always been great food. Sometimes they'll get an order wrong so be sure to check it before you leave, that's really the only issue I've had with them ever.

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Lisa Sindoni

Ordered an 8 cut pizza to go with pepperoni and cheese. The pizza was cooked perfectly and priced reasonably. They have slices to go and salads in a cooler packaged to go.

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Nick & Erin Larkins

I was excited when I saw Prima was branching out to breakfast sandwiches. The sandwich was good but it should not take 30 minutes for a bacon, egg & cheese...

Gail Biggerstaff
Gail Biggerstaff

We've ordered several times for delivery but didn't think to do a review. We order when my kids and grandkids come over. I usually do the order by phone for delivery. Overall we have been very pleased with the service, taste and correct orders. Everyone enjoys their meals. No complaints. I can't do a 5 rating, but no one is perfect, but a solid 4.5

7
7789scott

Pizza had too much sauce. Cheese was the king if you take a bite a huge piece slides off on your chin.

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Jade Rivera

I have ordered pizza here a few times before. I would say honestly it’s not bad, it’s average. The garlic bread however was not good at all which surprised me. Overall I rate this establishment a 3 out of 5 based on what I have tried. And to be fair, I have only tried the pizza and garlic bread. Would come again for pizza. The prices I believe here are very fair. And if I come back and order anything else I will add that into my review as well.

C
Christopher Jung

There is no consistency in food taste or quality since it was sold. Drink staff is great. I always order an Italian mix sub with toasted bread, mayo and oil and vinegar. This time although busy was just horrible. Bread wasn’t toasted. I had to ask for the oil and vinegar. My Moms steak took 23 minutes while we waited and called in our order previously. The meat was dry The sauce was dry. Overall…DISAPPOINTING ‼️

Matt Kerendian
Matt Kerendian

Order never made it to Prima even tho it was accepted and out for delivery on the Slice App. Maybe just call in your order and don’t do pay online. Never got our delivery and now it’s too late for anything. Call for your order.

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James Moak

Burnt pizza, extra greasy. BUT they delivered. The night before a holiday which apparently isn't common around here.

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Peter Harris

We always order the party pie. For some reason they never seem to have “the dough for it” on Fridays” but you can make (2) 8 cuts? What a joke. You just lost a customer of 10 years.

C
Christina Vankeuren

This used to be a good spot to come and get lunch on the go. Recently, I have gotten 2 bad subs and their pizza is super greasy. My first sub attempt was about 2 weeks ago, the Italian mix was just off. The meat had to be close to it's expiration, the lettuce was brown and there was enough dressing on it for a catering size salad. Now today, I was craving a meatball sub. These meatballs are definitely mass produced and not made in house. The bread was burnt and the sub had almost no sauce, minimal cheese and needless to say the meatballs were the absolute worst. I do not recommend any one getting the meatballs here, lunch ended up in the garbage where those meatballs belong. Also, these last two times that I've been here it looks like this place is under construction.

Scott Williams
Scott Williams

I can’t ever tell if this place actually wants to be in business. I ordered delivery a little while ago and the driver that showed up decided to tell me that they don’t actually deliver that far. I live exactly 3.5 miles away. Also keep in mind that I’ve worked in food service for 14yrs so I tip 22%. So that driver is being compensated well for the 8 min drive. So yesterday i ordered PICKUP because 3.5 miles is too far. Brought it home, it was nothing like what I had when it was delivered. The cheese would just slide off the entire slice even after letting it cool. Underneath that cheese was the saddest amount of nearly nonexistent sauce. Rubbery cheese and dry dough. No thank you.

Gennaro Palmieri
Gennaro Palmieri

We have been ordering from you guys for years but recently there has been a lack of give a crap on your part. Tonight was no exception. We ordered tonight and the boneless wings weren't marked, mild, medium???? It's a guess. They were dry as dry can be. The salad wasn't the right one! The young person was a bit short when we said it never comes this way. I ordered a philly steak once and there was hardly anything inside. We got celery and carrots they looked old. The soups are good as is the prima pizza...but the lack of attention to detail is frustrating. Maybe the $80 or 90 bucks evey few weeks doesn't matter to you. I guarantee it does to us. Thanks.

Ann Matrazzo
Ann Matrazzo

Have ordered from here twice and once from marinos flying pizza and both times disappointed w the tough crust and so so sauce and cheese...delivery is fast though...and marinos ad the worst crust I ever could not chew.... I ate just the cheese and pepperoni and threw the crust away...like the 32 d I spent on a bottle of Pepsi and 8 cut w one topping!!!

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Derrick Osorio

74.00$ for a 8 cut bbq chicken pizza and 20 wings. That in itself was already outrageous and then for all of it to taste mediocre was just a spit in the face. This was literally a waste and disappointing and I hope you guys can step up your game or lower your prices. This was awful.

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Matt Friello

Horrible pizza. Use to be good last year but this year i ordered there four times in a row and got half cooked pizza each time. Do not eat here unless you want to be sick afterwards.

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james warrington

The place is just all around bad! The salt and pepper shakers looked like they wash them once a year and they were cleaning the tables with the same paper towel and they were using WINDEX!!!!!!🤢

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Matt

Haven't been here in about year. New ownership. Different bread. They completely messed up my order and the manager gave me serious attitude and made me drive all the way back to get my money back!! Never met a more rude manager! Taking my business elsewhere!

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Silvia Affinito

Absolutely ridiculous! 8cut with 1 topping was almost $23 and after tip $30!! Said 45 min to 1 hr. Pizza showed up 30 minutes later. Undercooked Cold Super thin Never again!!

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Victoria McLaughlin

The quality continually goes down. I used to love Prima for their NY style pizza-nice thin, semi-crunchy crust with the perfect amount of toppings. However, this has been my third time getting pizza where the crust is half baked and chewy. On top of that, the people running the place just don't care. I would prefer supporting a locally owned business but will succumb to Blaze. Hopefully Prima reads reviews and does something about it!

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Emmy Marie

Very bad experience & this will be the last time my family & I will be never go back there again. The manager is very unprofessional. The two girls up front were understanding & nice. All the food was poorly cooked the sandwich & calzone were burnt, thick layer of flour at bottom of calzone. It was like you were eating flour & the sauce was cold. They also forgot to give a wrap. When calling we were told that they'd deliver a new wrap. They do not do any refunds they have a new owner. Prior had an issue about a month ago was told I was getting a refund never recieved it. Then I told them that the sandwich was burnt they gave now they can't deliver there to busy. When going back to exchange the food the wrap was drenched in dressing soaggy and the sandwich was incorrect again. Like come on I understand things happen , but completely ridiculous and this isn't the first time. I do not recommend don't waste your money here.

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Wayne Clark

This is the most inconsistent pizzeria or restaurant I have ever patronized, fabulous one time and terrible the next. On a good day you will get a tasty pizza with a crispy crust. On a bad day, you get one that is barely cooked. This has been going on for years and years. I’m finally throwing in the towel on this establishment.

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Annette Palleschi

This place is so unprofessional!! They delivered me the incorrect pizza. I called to ask them to please send the correct pizza. After arguing with me that I placed the order wrong the clerk admits the driver sent the wrong one. They over charged me for the wrong size as well. Oh the best part is we called back after 45 minutes asking where our order was and they said it will be a little bit and they made more excuses as to why we would need to continue to wait. They NEVER brought my correct order. I paid cash and have no recourse to get my money back. DO NOT GIVE THIS PLACE YOUR MONEY.

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Marisa Poleto

I’ve never had an issue with prima until today. We ordered 6 steak and cheese subs and over an hour later I called to check up and they said it was on their way but they didn’t make it because they “thought it was a joke we wanted 6 steak and cheese sandwiches.” I called back ten minutes after that conversation and spoke with the manager planning on canceling the order as it wasn’t here yet then when it arrived I felt bad for the drive so I didn’t cancel, but expected a little more understanding/Sympathy. The manager was so rude and said if I cancel the order i can never order from them again. I’m a consistent customer who orders I would say once a week AT LEAST from them and will be changing that for the rude manager I had to deal with. Horrible customer service and the subs weren’t as good as they usually are... maybe get more professional people working there who understand the order the first time.

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Michael Donovan

It's too bad that a great place has fallen off for both customer service and quality. I have enjoyed the food from Prima for the last 5+ years, and the food I purchased today has given me no other choice but to share with everyone who reads reviews. As another reviewer mentioned things just seem to have worsened drastically over the last several months. The roast beef on my sub was not edible (and it wasn't Boars Head), the stuffed pepper they sell at the counter was gross and the sub rolls that I purchased to-go were handled by a woman who thought it was ok to not wear gloves. If you're dying from starvation, and the only place on the planet to get something to eat is Prima then do what you have to do. If you have an alternative option do not hesitate, and do yourself a favor and eat elsewhere. I know that Mario was very involved in the day to day operations, but I haven't seen him there in quite a while. I think if he were back Prima would be a better place. If I see him I will let him know about my experience.

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Kira

Disastrous Ordering Experience - Avoid! I scheduled a pizza delivery for tomorrow at 11:45 AM for a class pizza party. To my surprise, the order arrived TODAY, causing significant disruption. After confirming the error wasn't mine, Prima Pizza acknowledged the mistake and offered to remake the order for the correct time, but only if I picked it up. As a teacher, picking up an order during school hours is impossible. We agreed on them delivering at noon. However, within half an hour, they called to demand the return of the pizza, which had already been handled! **It was the owner's decision to insist on the return of the food, despite it already being in our possession.** This demonstrates a complete disregard for customer satisfaction and a lack of understanding of basic customer service principles. Instead of a solution, I was forced to request a full refund. This entire experience was incredibly unprofessional and unacceptable. **The only saving grace was the kindness and helpfulness of the lady on the phone.** Despite the situation, she remained polite and attempted to find a resolution. However, the fundamental issues with order accuracy and customer service remain. I strongly advise avoiding Prima Pizza due to their incompetence and lack of customer service. **Tips for Improvement:** * **Double-check all orders before delivery.** This fundamental step would prevent such errors. * **Prioritize customer convenience.** Offer solutions that accommodate the customer's needs, especially when the business is at fault. * **Improve communication and problem-solving.** Handle customer concerns with professionalism and empathy. * **Empower employees to make reasonable decisions.** Allow staff to resolve customer issues effectively without unreasonable demands. I hope this review helps others avoid a similar experience.

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Natasha Renee

Went there today with my coworker for lunch and she was there a good 20/30 minutes waiting on 4 slices of pizza. I was in the car and witnessed at least 7 people go in AFTER her and COME OUT BEFORE her with their slices and boxes of pizza. After she asked the girl at the register which was VERY RUDE for a refund she decided to tell her that she wasn’t going to give her one. I walked in after that and explained that we are working on the clock and our time is being wasted. She had someone come up from the back and I guess refund the money from the credit card machine. Clearly they don’t prioritize BLACK PAYING customers. She also mentioned to her “do you have the money?” to pay for her food which is also VERY RUDE! My co worker left a review on Google that they did not agree with and they called her phone to say “you were only there waiting for 20 minutes, the way you handled it was unprofessional” and she needed to “take down the review” because it doesn’t make them look good. As an African American woman it is truly sad that we are still dealing with these kind of issues especially when PAYING OUR MONEY to support your business. I will NEVER be back and I will let anyone that I know that is AFRICAN AMERICAN to not waste their time with you because we don’t matter at your restaurant. We can wait until everyone else who comes in AFTER US is served. What a joke! If I could give you 0 stars I would but unfortunately 1 is the lowest.

s
shontiara wattree

This is a predominately Caucasian lunch spot. When I walked in I instantly got stares, and felt out of place. Then I ordered 4 slices of cheese pizza which I waited 45 minutes for. In that 45 minutes I watched people who walked in WELL AFTER ME and they all got served, in a timely manner and walked out with food. I saw this with about 6 or 7 people. When I asked how long it will be the counter lady said “I don’t know you have to wait for the guy in the back” I asked how long would it be before he came out because I had to return to work, and she ignored me and served the next person. I then say that if I can’t get my food I’m gonna need a refund, and she tells me that I can’t have one and I have to wait for my food. After my coworker came in who had the same concerns I had because she had been waiting in the car for so long, my coworker asks what’s going on. The woman came out with my pizza gave it to another customer and then finally agreed to give me a refund. As a black woman I’ll Never go here again. Even the customers saw the discrimination and began to ask what was going on and asking the lady when my food will be ready

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Kevin McKearn

I ordered a pizza that was extremely expensive but late. I can deal with that, but I also ordered a side salad that was basically a bunch of lettuce with one small piece of tomato, a couple olive slices and one carrot slice. I called to ask for a credit and I had to wait to speak with a manager. In all fairness I was very upset that I had to even request a credit. But he said that I would have to send the salad back and they would send another. It took over an hour to even get my order. What kind of place does this for a $4.50 side salad? The pizza was decent, but they lost a potential new customer for their ridiculous request.

C
Caitlyne Douglas

We ordered a calzone with pepperoni, black olives, and extra cheese. We got the calzone home and cut in and take a bite and there was no pepperoni, no big deal. However when we called to make it right, the girl who answered the phone was rude about it and refused to make it right unless we drove bringing the bad order back to get the right order. We just wanted to get a discount next time as we go there often, she said her boss said no. We asked to speak to her boss and again we're greeted with attitude. He said he cared very little as he was leaving soon but offered us a credit for future use. 1-29-25 this order was placed at around 8 pm. Won't be back not even for the credit.

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Acmecondor's Realm

Pizza was very very very thick like lasagna stack thick...I was excited to try the pizza out after seeing Dave Portnoy grade it but the hype died very hard. Sauce is no way in hell pizza sauce very sweet tasting like marinara which is exactly the same....thick sauce style very red thick marinara. I didn't enjoy the experience I could barely eat 3 pieces it was so thick....Paesans pizza is way better in every way.

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Matthew Thompson

I called to order a 12 cut cheese and half pepperoni pizza with a 10 piece bone in wing for the price of $41.23 along with a 2 L Mountain Dew which they gave me a square pizza if I was going to order a 12 cup pizza I wouldn’t order that in a square cut especially if it was going to cost me $40. I could’ve paid $12 from Little Caesars from a circle pizza This is New York not the West Coast.

R
Rhonda M

I've gotten subs here in the past and they were delicious. Went there today and they charged over 35 for two subs. Apparently they charge extra for veggies like pickles and charged extra for an American mixed sub to remove the salami. Never again. When asked to explain why it was so expensive the staff was very rude. If they are changing for these items it should be disclosed on the menu board or at least by the staff. All of this could have been easily avoided with transparency

E
Ember Koko

I asked about sizes of pizza and instead of giving me dimensions, they gave me how many slices, as if I can figure out the diameter of the pizza from how many times they decide to cut it... gave my name and phone number and in the midst of ordering I am put on hold. 🙄

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Kathleen Myers

Been going to Prima since 1985 WAS always delicious. Ordered 10 mild 10 medium wings. Was soo cooked and DRY. Didn't use a napkin! The Blue cheese dressing must have been watered down. Usually the sauce is dripping out of the container and you can dip your wing in the bottom of container for more sauce.. Not this time !!In September ordered 6 cut cheese sausage, 6 cut cheese and pepperoni, and a 6 cut cheese pizza for family visiting from Florida. They said they have good pizza there! It was so dry. No one wanted seconds !!! What happen Prima ? That's 2 outs in a month !

J
JB lazy

Quality went down prices went up no Pizzas out At 12 o’clock in the afternoon at the most busiest time, it was gonna take about 15 minutes for a cheese pizza that should’ve been already made because this place is not a slow pizza place. It is usually very busy but The past few weeks real shitty quality even for every day Customer

c
charmaine mack

So we ordered this meal for my kids birthday. I ordered at 12 slice pep and a 8 slice cheese with extra cheese. I get that it isna Friday but come on... the whole cheese pizza is so soggy and soft in the middle. Bit the crust at the top was really hard.. It is clear the pizza was not cooked long enough or the temperature was off bc under the pizza it was pretty light.. i was really disappointed bc I paid 50$ for 2 pies and 10 boneless wings. I wish i just went to Domino's like my husband said.

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Melanie

I ordered a calzone a side salad a personal pizza and an 8 cut pizza with light sauce, when my aunt went to pick it up it was white sauce not light sauce, no biggy, they remade it and my aunt brought the new pizza home, we opened it and it is SMOTHERED in sauce, my autistic 4 year old had serious issues with food and the pizza was completely inedible for him, this was obviously very intentional and honestly very childish. If I could give zero stars I would. Great job guys.

Anita Perrone
Anita Perrone

I ordered 2 eggplant parm sub and it had 5 very thin pieces on the whole thing. More like a bread and cheese sub. I placed all the pieces on 1/2 of the sub roll just to get the flavor of eggplant. I get cutting corners with the economy but that was beyond a rip off. Not worth $34. Lost customer after many years!

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About Prima Pizza

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3610 State St, Schenectady, NY 12304

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Highlights

Good Rating
4.2/5 stars
💬
Many Reviews
373 reviews
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Budget Friendly
Price level
👨‍🍳
pizza
Cuisine type

Services

🍽️ Lunch
🍾 Dinner
🍰 Desserts
🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
🕐 Hours Today
9AM-9PM
Rating
4.2/5
💬 Reviews
373
💰 Price Level
$
⏱️ Typical Visit
People typically spend 10 min here
📞 Phone
+1 518-382-0002
🌐 Website
www.primapizzaschenectady.com
📋 Menu
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Amenities

🅿️ Parking
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
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The Neighborhood

Ingersol Memorial for Aged Men

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A 484m
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