Jack in the Box
Burger · Waco
About Jack in the Box
En Jack in the Box, en Waco, te damos la bienvenida a un mundo de sabores rápidos y deliciosos. Desde nuestras jugosas hamburguesas hasta nuestros crujientes tacos y opciones de desayuno, encontrarás algo para satisfacer cualquier antojo. ¡Ven a disfrutar de una experiencia informal y sabrosa que te...
En Jack in the Box, en Waco, te damos la bienvenida a un mundo de sabores rápidos y deliciosos. Desde nuestras jugosas hamburguesas hasta nuestros crujientes tacos y opciones de desayuno, encontrarás algo para satisfacer cualquier antojo. ¡Ven a disfrutar de una experiencia informal y sabrosa que te hará volver por más!
What Customers Say About Jack in the Box
Jack in the Box in Waco has mixed reviews. Many praise the friendly and efficient service, especially highlighting specific employees. However, issues with food quality (mold, cold food, incorrect orders) and cleanliness are recurring concerns.
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Tip: Drive-thru is convenient, but check your order before leaving, especially for mold or missing items.
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What to see nearby
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Explore the area around Jack in the Box
Jack in the Box is located in Waco, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Parks & Gardens
- Heart O' Texas Coliseum (A 798m) — park in McLennan County, Texas, United States of America
Other Points of Interest
- Extraco Events Center (A 549m) — building in Texas, United States
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Frequently asked questions about Jack in the Box
Jack in the Box Waco Reviews
I just have to recognize this Jack in the Box location for their incredible kindness and customer service. Every single visit, the staff is cheerful, respectful, and genuinely welcoming. You can tell they care about how they treat people. They’re fast, efficient, and still manage to be warm and courteous — which is not easy in a busy environment. This team deserves recognition because they consistently go above and beyond. I will gladly drive across town to this location to get the better service! Thank yall!
When I have gone there the food has always been fresh and, special orders correct. People have been kind. Inside needs some work but staff is great. Food quality is wonderful.
From 1970 until the current time, there's just something about Jack in the Box Tacos that I can't simply resist. My decision is usually whether to buy 3, 6, or 9 when I stop by. There are not anything like a good Mexican taco but it satisfies my hunger. And I usually use the drive through for convenience since I'm normally in a hurry or taking a trip.
Best Jack in Box in town. The service who is excellent they always have a smile on their face and they were friendly, always a clean store.
Friday 11/22/24 6:00 pm This crew was awesome excellent service I’m very happy with the service I got today even when soda machine wasn’t working lady in red shirt offered to help me she’s extremely nice and professional, Came a few months ago and service was awful.
Workers really handled the Christmas chaos that came with being the only food chain open in town. Cars were literally wrapped around the parking lot, inside was full, kitchen was jammed packed with workers. They handled it all pretty well considering!
Small inside, seating was available but tables were not clean. I placed order and got drink then they never called my ticket for food. Asked about my ticket and they had closed it. They did however get me my food.
Wait time is always so long. Every time we’ve went it’s been 15+ minutes wait time and even 30+ minutes a few times. Definitely don’t get Door Dash orders from here, you’ll be here forever. They frequently forget items as well. They also look very overwhelmed most of the time. Not really friendly but not completely rude either. Needs better/more management and employees.
Been a while since I ate here, a lot of lettuce. Not a whole lot meat, the taco shell was really crispy, extra, extra crispy. It tasted o.k. Drive-thru attendant was very nice. Wait time was quick.
I doordash a lot, usually at night, and I hate coming to this place to pick up an order. The service is crap, some of the people there are very rude. There was one night, I was in the drive thru behind a lady in a truck. I thought she was placing an order so I waited. I waited for more that 15 mins, thinking the drive thru was having some kind of issue. Nope, the lady in the truck was there to demand a refund. I had to call the store to ask them to check on the lady. The employee asked the lady to drive up. I told them I had a doordash order and when I pulled up behind the truck lady, they were in the middle of an argument about what to do about the lady's order that was wrong. Another 8-10 minutes go by of them arguing. She didn't get anything, not even an apology, and drove off. One of the employees was talking about her as though he knew her and it wasn't flattering. I just wanted to get the order and make my delivery but the employees took another 2 or 3 minutes to talk about that lady. I was fuming but pushed it down. I needed that order to make my tips. Wasted time is wasted money and it always happens at jack in the box during the night shift. The day shift was much better. The employees were more courteous, fast, and engaged customers quickly and gave me updates on the order. This is the same store on Bosque, next to HEB. The day crew made the order quickly and I was out the door within 10 minutes, maybe less. They even wished me a safe drive, with a smile.
Food was good but the service was horrible, they couldn’t get my order right made me wait plus there was hair in my food just disgusting and also a lady worker had a horrible attitude.
Place is far from clean, soda machine only had like 2 choices. Sprays everywhere, food was fresh and good. Took awhile for someone to take my order and I went in . Parking lot is dark and creepy. Definitely not a place to get out and go in. But I did see how gross the kitchen is.
Before leaving this review, I stopped in at this Jack in the Box location, three times. Each time, I got something different to eat and a different experience. What was consistent though, is their wait time. No matter if there was no one in the drive thru or within the store. It took quite a while before my food was given to me. The first two times I went, the food was fresh and the customer service was good. But the third time, the customer service was okay and my food was cold and stale as if it was waiting for a while before given to me. I couldn't really enjoy my meal like I expected to. It seems like the experience varies based off the time of day, who's working, and how they feel. I don't see myself returning.
Went through today and got a quick Mother's Day breakfast... However, we didn't get to eat! The sandwiches had mold growing on them. Luckily, we checked or food before eating it. After that, we didn't even bother trying the burrito. On the bright side, the coffee and hash browns were ok 🤷. Not wanting to bash the staff, just bringing this up so customers will check their food before eating. Receipt posted!
Both my burgers had hard and rubbery bread. I specifically get the buttery jack because the bread is soft. My burger should not be standing up on it’s side bun and all 🙃
The young lady who helped me was very nice, however, she handed me a cold cup of coffee which I believe was from the day before. It took 25 minutes to get my order, and then there was something on the bun! So needless to say I did not eat it, what a waste of money!
I made a mobile order to pick up and for some reason the inside was closed even though they had zero customers at the time and they gave me someone else’s order that wouldn’t have made up what I spent on lunch. This is the one Jack in the Box I genuinely don’t like going to anymore because of so many mistakes made on their end no matter when I’ve gone since I’m hoping they’d get better but never do.
I WAS VERY DISGUSTED WITH THE TACO'S AT JACK IN THE BOX??? IF IT WASNT SO DISGUSTING, IT WOULD BE A JOKE??? IF THEY ARE GOING TO GIVE YOU APPROXIMATELY A TABLESPOON OF PASTEY WHIPPED MEAT...??? WHY DO THEY USE A 5 INCH TACO SHELL?? JUST PUT THE TABLESPOON OF MEAT IN A TINY PAPER CUP LIKE THE ONES THEY USE IN THE HOSPITAL TO HAND YOU YOUR PILLS??? OR JUST START MAKING PLASTIC DISPOSABLE TABLESPOONS, AND COVER THE SPOON WITH SARAN WRAP!! BE ENVIROMENTALLY RESPONSABLE AND QUIT WASTING THE CORN USED TO MAKE THE TACO SHELLS?! 😞
Made a mobile order. When got there at time scheduled had to wait awhile. Went thru drive thru and told to pull up front and wait some more. By the time received food fries were cold and tacos look like this.
it's always the morning crew with all these reviews how with lesser skills deck dealing with customer service cant receive my order without someone getting their order first, that was way behind me in line. very passive aggressive attitudes.
We had to wait for our food I think like 45 min we ordered 3 grimlen boxes and 3 large drinks my first time going there well hungry let's go here it's closer
I ordered two Munchie meals there was barely any fries they didn't even come in the boxes they were supposed to come in I guess so they scam u. And we didn't receive the two tacos for one of them that we ordered. And we upgraded our drinks for large for $0.20 more and we got a medium didn't want to go back because of gas. Somebody needs to retrain these people
I can't say that I will ever return again, for the prices to be high as they are I should have hot food and not have to wait just to get cold food and for the order to be completely wrong. I truly understand why my food was rushed and wrong when I saw the staff sitting outside after messing up my order, they were ready to take their break so that's why my food was wrong.
I normally don’t leave reviews but this location has just continued to get worse. Me and my husband always order late night snacks, this certain situation has happened more than once, we get breakfast sandwiches with no buns. If you are out of something just don’t make anymore instead of half way doing it. Something definitely needs to change at this location
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About Jack in the Box
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Waco, TX 76710
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Waco, TX 76710
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building in Texas, United States
park in McLennan County, Texas, United States of America
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