They have been stepping their game up the last 5 times I went food was hot fresh and a minimal wait it was a to go order but the dining room was so clean that I decided to eat in instead of in my car!

Food was delivered by doordash, good breakfast, better then Wendy's. Coffee is what I needed. Will order again

Good customer service moderate prices little delay at drive through but food was warm very small amount onion rings for value size way overpriced $2 for 5 onion rings. Lots of beggars in area to watch out for be careful not a very safe area. I would only go if desperate and noone in drive through to get a quick meal.

Burger King is my favorite fast food restaurant. But the only thing I don't enjoy is the wait. They can use more employees with better customer service. Not to mention there nuggets I love them but sometimes they are burned like the cashier's attitude. Better service would be appreciated. But I love them over McDonald's any day.

I only go when this young man works by himself cooking. This young man puts some love n respect to a breakfast sandwich fresh,hot and I don't know how he does it but, it melts in your mouth.

Whatever y'all had going on around 6PM on 2/21, whoever was working tonight - that was some of the best BK I've ever had! Burgers, fries, and chicken fries all crispy and delicious.

Jacquetter was the best, all the staff at this location are sweet and funny, give em all a raise!

Stacy S

This burger king has been a staple in the River Side area for a long time. Got my original chicken sandwich wrong. Walked inside right away and the night time manager Daryl got his crew underway immediately with a quick and correct fix. Can't ask for better service than that. Burger King corporate promote Mr. Daryl to an area manager he definitely deserves it. He is a kind soul!! We need more people like him in the Customer Service field!!

Jamie Allen

Everyone working the evening shift on 01/06/2026 has made this my best burger king visit anywhere. Daryl Marshman ( not sure if spelling is correct)the manager was on top of his game ,had his staff up to par keeping it a very clean, happy, enjoyable place to visit. I myself own and operate my business and feel that this person is and will be a great asset to your company. Please look at Darryl and the staff under him for advancement in your company. Sincerely, Edward Allen.

Christian Ryals

Whatever crew was working at 3:30 PM On December 19 was absolutely amazing. They had good vibes. The place was clean and the food was amazing. They also made my daughter smile and made the experience worthwhile.

Sunshine Carter

This was by far the most . Cleanliness, organized burger king, I have ever seen. I'm 46. That says a lot. Thanks.

Callie Brooks

Did a great job was close for me to get too when I need to get something for my sister who was in the hospital.

Nina Thrasher

I work down the street from this location and often will visit with my mom after getting off. Everyone is always so kind and the experience is always a good one! Even when they're busy, they're always professional and sweet. I adore this location and will always come back for a much needed smile. <3

Alchari Lundi

I stopped here around closing time last night the manager was very courteous and not to mention all of my food was fresh!!!! I will definitely be back to this location.

Brandon Jones

Went through tonight to get food and the experience and staff were amazing. They where working hard and having the time of they life doing it. The general manager was laughing and encouraging the team members and helping along the way. In the past this store was horrible. Loren really seems to be more hands on. Will be returning

There was a lot of people there but were quick with service. They do need more seating areas to accommodate the amount of people that were there. The bathroom were clean and spacious.

It's a lot better the Whopper was like on TV believe it or not I was surprised my self but I can say a lot better hope thay keep doing a good job that team I give a 5 star but I'll update if anything changes thank you

This Burger King is busy so if you are in a hurry It's not the place for you. Service is good and is as fast considering how packed it is. Food is always good it could be a little cleaner. Overall it's a great place to chill and eat.

It was very slow until an older woman (manager?) came from in back and said why be is everyone so loud in here and why aren't these orders out yet? She then stepped up, took control and had everyone taken care of in a jif! Food was fresh too.

Typical Burger King. They honor the same national deals of the chain, the staff is efficient and friendly, and it's tidy inside. Yes, it's not in the best neighborhood but when we've visited the patrons are polite and generally everything feels safe.

It was near end of shift and my order was wrong. But I was grateful to have dinner for my son and myself. The Manager replaced the Whopper, no problem. I gave the extra food to a guy that was on the street out front of the restaurant.

Good but not excellent. Clean place. Quick food preparation. That’s all I need.

In terms of food, it's better than most Burger Kings, but still nothing amazing. Service is amazing, they're always nice.

Ann Bolebruch

Stopped in for lunch with an easy in off King Street with plenty of parking. Ordered the $5 combo small whopper and chicken sandwich and the big fish meal. Then started our wait. Folks that came after us got food before us, ran out of cooked fries, made more. Chicken sandwich was ready but Bill's small whopper took forever. Burger was tasteless and dry, chicken sandwich ok and nothing special as with the big fish. Soda machine was out of Tea so had to bother the understaffed ladies for a refill. Place needs a good cleaning up.

+2

Every single time we door dash from here they never give us straws nor napkins and their shake machine is like always ‘down’..

Mornings are extremely busy, all tables are taken and it's extremely loud.and lots of "activities" taken place...after 12noon it clears out and then come 3pm the school kids take over...lines are long, but it moves quickly and the food has always been good...

There are usually a lot of people hanging out at this particular location on a daily. Especially from morning until 2ish. Seems to be a local hangout spot. Can be a loud crowd sometimes. They do usually have security there too for that reason. Not really a family atmosphere. The staff is friendly enough though.

Service is terrible at this location. They have implemented new app ordering inside, so the focus is on drive thru and doordash. Go inside only if you have to...

Best parts of the meal was the fact the fries were hot and they actually got my burger right. Just doesn't taste the same as the ones in NC... drink even tastes different.

Hit or miss. I have personally waited over a half an hour to get food from the drive through, along with many other angry customers. I got out of my car to peek through the window and all the workers are inside, relaxing, laughing and talking. I've gotten french fries from here that tasted like someone dropped their weave in the fryer. That taste was NOT fish, it was clearly something acrid and plastic. Managers are there during the day which makes the place actually run smoothly. I kind of feel bad for the managers if they have to deal with people dropping weaves in fryers, but maybe that's just the way I want to see it in my head.

The impossible burger is priced as if we're buying a t-bone steak. Smh. I can buy 2 beef whopper meals for the price of one impossible burger. That's just great. No love for all customers. Period. Just make everything unhealthy

Burger King offers great customer service and it is always trying to make improvement. Burger King has never been known as the cleanest of restaurants in a past visit to Burger King on Main and Utica in Buffalo Ny late night while waiting in the Drive-Thru I seen rats near the rear door.......... If you appreciate my review please like and share with others

I've always loved Burger King. To me they're the best fast food chain for burgers. Prices for food is very reasonable. Unfortunately this one is always out of order as far as cleanliness. Straws and napkins were on the tables and floors. The beverage station was a mess. Let's do better Burger King you have a good reputation to uphold.

I rarely go to Burger King , don't get me wrong the food is good it's just that as far as bwing good for you health wise there are so many more options. Besides this the service was slow do to the amount of customers, which made the fast food title kind of ironic. Thus I'm giving it 3 stars

The lobby is a bit crowded at times but what fast food restaurant isn't. I am bothered by the fact there is security during the day. If it wasn't needed it wouldn't be there. Well I cam honestly say the food quality is better then a few other BK located just outside of downtown. For instance on Seneca St. Its always wrong and cold at that location. I will not write this place off completely. Drive thru and take out its the way to go for sure.

Service was slow but food was accurate.

Long wait to order. Cashier had a little bit of an attitude. It was understandable due to the fact she had no help and a growing line

I have been to Better Burger Kings than this one. Sometimes it's a hit and miss. The food is very seldom hot so that makes it not very good. If I have a choice I go to another Burger King.

Went yesterday, the workers was lovely. Food took extremely long, was not to good. The frozen drink tasted very weird and not like it should...and all the tables were dirty. Worker (wish I knew her name) made the experience better and was friendly.

The only reason I give the Service 2 stars is because the Service was slow, great customer service. But under staffed

Christine Sudbrink-James

My burger was on the rare side, which was a first for me. Not like any BK burger/ Whopper I've had and not in a good way. Unfortunately, the fires were undercooked, too. In their defense, the drive-thru was slammed due to the rain. Clearly, they were rushing to clear orders from the drive-thru

Sandwich was lukewarm at best. Onion rings were hot, but couldn't fully enjoy because they didn't put my onion ring sauce in the bag.

I ordered 2 of the 4 for $4 meals... they put them in the same bag instead of bagging them as 2 separate meals.... my cookie was thrown in the bag unwrapped or in a bag, appearing as if it picked it up with their finger

Most disgusting place I've ever been to. I made the mistake of going into the bathroom before I bought food. Smelled like something died in there. In the actual restaurant there was food and trash all over the floor. Everything behind the counter looked gross. The woman working the register was slimy. When she used her bare hands to grab my fries I was really upset. I took my food to go and was not surprised to find hair in it.

Food at this BK sucks in the afternoon, it's always cold. You have to go after 5:00 PM if you want it Hot and Fresh. So FOUR 🌟 in the Evening and TWO stars during the day.

I go to Burger King on Thursdays and sitting there and spend time with my recovering addict family these are people like Clem Bruce Randy duck Gap Tony and many more that has my interest at heart and also was a place where I have learned to accept reality and move alone I will never forget Burger King because of the staff like Bob Nancy and phil.

Dirty.....before entering there was trash strewn around the outside of the building. Not a great way to begin your food " journey" ....food came quickly but booths and floors scattered with debris. Do they actually send associates out to clean the dining rooms? Doesn't look like it at this location ugh! 🤔

I thought they were getting better. Service itself was actually great, but why was my sandwich made wrong? Now I have no dinner because they decided to make my sandwich wrong and we’re already home. In the past they wouldn’t fix their mistakes so why would they now? I’m over this Burger King.

Clean place, good service but wow, there are too many panhandlers. At 5pm, we were in the buiding for less than 10 minutes and we were approached by 3 different panhandlers asking for change. I'd give a better star rating but a better handling of this issue needs to be addressed.

Forget the dessert and mozzarella sticks and everytime I call the restaurant I get the screech of a fax machine. Another time after leaving Roswell we went through the drive through. She gave us sandwiches only when we ordered the meal and we ordered 2 hash browns but only got 1. Window girl had long pink nails and lots of attitude.

Waited 5 minutes at the drive thru order point told multiple times to wait and told to wait before leaving the first windows to pick up windows. Not friendly at all.

2 stars only because of the hassle I was given for a service dog. Instead of asking if our dog was a service dog, the management simply said “no pets allowed” I told him my rights, but will take my business elsewhere. (I went in for a cup of ice) and everyone else had no issue except one manager. Clearly need to be retrained.

It was just general lunch rush problems just took them awhile to get back on track with orders at counter it was almost 15 mins from time I cashed out at register till I got my ride burger and chicken sandwich that's rough for FAST food when you only get half hour for lunch they did get the wheels back on track by time I left but they had like 6-7 people waiting for food still

Ordered your way meal with chicken and a fiery fiesta wrap in the drive through. Despite an empty parking lot and seemingly 5-6 employees working, it took a while for me to get the order through drive through (from the looks of it they were just chatting and joking around the whole time and it took about 10 minutes for someone to come up to the window and give me my food). Sandwich was cold and pressed and literally had one piece of chicken and nothing else. The fiery wrap was also cold, hard, and half filled.

Worst one in the area, the employees are doing the best they can, service was slow and the area is not the best, had some strung out people walking the parking lot asking for money while tripping over their own feet. Clean establishment but that's as far as it goes

When I was placing an order trying to explain some things, it made all the sense in the world for me to think they might not understand, and yet they said “We understand! You don’t need to talk to us like that!” And they ended the order taking.

customer service was great but unfortunately the food was not. also had an extremely long barely moving drive thru line. both of my burgers were made completely wrong which is concerning as someone with alot of allergies, they even added on things i didn’t ask for like onions!!

Customer service of staff very rude. Buffalo is under a winter storm warning. Instead of the staff being understanding for my niece that was waiting on me for a ride. They told her if she didn't order any food she would be kicked out of the establishment. We were traveling to pick her up and stuff in heavy traffic on the interstate. Maybe have consideration. I did order her a meal through the application.

Lady at the counter was very polite. As far as the food, the fries were a little old and cold. It took a little while to get two whopper juniors in some cold fries. The restaurant seemed kind of dirty with stuff on the floor. Not my favorite Burger King.

We sat in drive through for almost 30 minutes waiting on our order that they got wrong with the drinks. Do not recommend this place if in a hurry.

I arrived in the BK drive thru line and to my surprise the young lady advised me that they were only taking specialty orders. She proceeda to advise that the broiler isn't on or working right now. 🙄 Needless to say, I advise I would go somewhere else.

Matthew Emigh

Waited in the drive thru for over 20 minutes (only 3 cars ahead of me) for cold, greasy double cheeseburgers. Staff was friendly but very unprofessional. I will definitely think twice before eating at this location again.

V Wright

I literally waited in drive thru 17 minutes for my food. The young lady in drive thru was accommodating, though, when I asked for a sweet tea. She gave me a large drink and it curbed my frustration, somewhat.

If you're in a rush then avoid this Burger King at all costs. It took almost 20 minutes to order, pay and get my food the other day and it wasn't even rush hour. The staff was nice enough but there was no rush whatsoever.

I had to wait 20 minutes for my order (which was a very simple chicken fry, and fry order.) The food arrived soggy, instead of crispy. little communication from the staff. Have no intentions of going here again, any time soon.

I went here about two weeks ago lines in the driveway was ridiculous so I went in and order about 25 dollars worth of stuff everyone but one skinny woman of color with glasses that i watch walk in look like she just rolled out of bed was not wearing gloves nor a face mask and I noticed she was a manager!! I waited for 20 minutes for food at least my food was done and hot but I will never return!!! They suck

Moving like turtles no straws no wiped cream Horrible service waiting on friends be4 customers talking to friends instead of on customers Horrible service all together There was only one prep person in the back to many at drive through and the cashier up front had no idea what was going on taking any kinda orders all moving like turtles

Disrespectful employees, no respect for customers at all, and they are late in bringing the order. I hope you solve the issue, especially the workers.

Most 🍔sandwiches come with the ends of the worst tomatoes in the house. Cheese never melted, broken microwave? Nothing better than the spine of lettuce sitting under 5-6 pickles for some reason? That's the burgers. 🐔 Chicken sandwiches are always dry with a spot of mayo and that spine of lettuce of course. I go once a week so I'm to blame ultimately. My 1dt job was at BK in the Greyhound station downtown, we made picture perfect food!

While the staff were friendly and attentive - I'd recommend staying away from.this location. Store is grimy and full of people using it as a hangout. Food was not great either - even by fast food standards.

PLEASE GO INSIDE TO ORDER UR FOOD!!! They dont wash their hands here at all. Pay attention!! There are too many kids woking here with no knowlege about food service or food safety. Watch the hands that are preparing your food AT ALL TIMES. OMG 😲all the employees uniforms are usually dirty and the guys are constantly pulling their dirty pants up n continue to make your food without any hand washing is absolutely nerve wrecking. I promise You will be n total discuss. The managers are even worse and much dirtier. Very low standards at this paticular location.

The worst in Buffalo ny on east Utica and main,order a chicken bacon sandwich meal,got home the pop was not pop it was a cup of water the sandwich was old no tomatoes smelled rotten and kids ordered nuggets they where hard as rocks it was after 12midnight the service is horrible lacks customer service skills i would report them to the health department. 0 is the true rating.

Why it does Not have handicapped accessible doors? and the doors are extra heavy for the average person, including elderly, women and frail people, what is going on with the full service. and the food...(chicken tenders) old,freezer burned. but they microwaved them as if that really revived them. Give me my money back...Bye!

Ordered 1 sandwich and it took 25 Minturn to get to me that's ridiculous. You know people get breakfast. Prep better.

This place can never get your doordash order correct. I ordered a meal, got the drink only. Thankfully my partner got theirs, thankfully I got my refund.

It was terrible no one was doing there job without an additude customer service was terrible I will never go there again and just so you know I did a mobile order for drive thru and I still had to get out and go inside for them to still make me wait

When Yolanda is in the drive thru AVOID THIS RESTAURANT ALL TOGETHER unless of course you don't mind the attitude from Yolanda! By far one of the rudest people I have ever met. I would go to Solo eats and get there food than I would go to this burger King ever again. Don't be rude to your customers Yolanda without us your paycheck will be non existent.

Rule of thumb when you make a sale on an item that you do not have is that you make it right, even if a comparable item costs more. The always snide drive thru hostess instead offers to replace the warm item with small cost appropriate ice cream products. No other item was acceptable for her. Not small fries or small burger. Nothing. So she proceeded to hold up the lunch hour drive thru line to refund the dollar. I eat at this location often, but I obviously will not from this point on as I do not need odd things done to my food as retribution for complaining about poor service. The drive thru cashier is ALWAYS pleasant. She IS customer service.

They take entirely too damn long to wait on you

Service is very slow. We went thru the drive thru and ordered whoppers and fries. We paid and we're asked to park out in front. There were three others waiting. Ten minutes later at 8pm they locked the doors. We knocked on the door and told them we were still waiting for our order. They asked what we ordered and showed them the receipt. The girl acted like we were inconvenience get her. Ten minutes later we got our 4 whoppers and 4 fries. Of course the fries were cold and no one would come back to the door to refund or money. We spent a total of 25 minutes there. Didn't order anything special and still got cold food and an attitude. We will not be patronizing this location again

So as far as I can remember this Burger King this specific Burger King has always had problems with slow service and poor quality food. Today I ordered 2 whoppers and a small fry to take home. I get home to find no fries and my order wrong. So I return they did not give me my fries and what I think is that they took my burgers back put what I wanted on them and rewrapped them and gave them back to me because they were as cold as the original burgers that I returned to them. I've been eating here all of my 29 years because I don't live too far from here and this will be the last time I paid money for poor quality service. Enough is enough. I thought things would be different since they came under new management but the only thing that's changed is the speed of the service. And no, I did NOT eat them

I was going there 3-4 times a week, because it's close to my job. But the service is horrible. I order cheese & bacon on any sandwich & no pickles. But i always get pickles & cheese, no bacon. They will run out of something you order & not tell you. They just throw surprises in your bag.

Burger King Location on Main St & W. Utica, i only stopped here due to convenience of being down the street when visiting the hospital , and actually having a taste for a whopper i went several times to see if service would improve. The manager is very verbally and unprofessional to his crew staff the three previous times two weeks prior i went inside. The following week i ordered a 2 for $6 whoppers ..it wasn't crowded..the sandwich maker literally was standing by and awaiting orders on the screen..my order both whoppers with ONLY EXTRA MUSTARD & EXTRA ONION.. (because they never put enough on when u just tell them) I take it home (across town)..and both had full garnishment with a drop of mustard!!? NOT WHAT I ORDERED...i didn't waste any time or mire gas to take it back, i called the number on my receipt it rang then went to fax tone of some sort. So i just did the on receipt survey and put the complaint there.

I moved on Lynnwood right around the corner from this Burger King. I go there maybe once a month and have never seen this place clean. I am talking filthy. I have been there at 3 o’clock in the afternoon when you could not get to the pop machine because there was nothing but pop all over the floor and napkins thrown all about. I also had to wait at least 20 minutes for a plain cheeseburger. The restaurant itself is filthy. The people that work there are pretty friendly did just don’t clean

Place was dirty I saw 2 of the people who was handling the food sweep the floor took off their gloves and started touching food. The one ladert hair and haty got upset when I told her she needs to wash her hands she also kept touching hat

Horrible customer service, every table was visibly disgusting, the woman at the counter is extremely rude, took over 15 mins to get our food. Nothing has changed at this location over the past few years, pay your employees less!!! By far the worst BK I've visited through the whole country.

At night the place looks closed. No light in the drive thru area. Looks super scary. Girl at window was not nice at all. Didn’t greet or say a word. Waited about 10+ mins for the food with no one in line. Do not recommend. There also was a Hyde just sitting on the counter. Picture listed below.

Was out in Buffalo for an appointment for my daughter. Stopped here to grab some breakfast. Got stuck waiting in the drive thru line for 15 minutes. Then when it was my turn to order, I was told just a moment. Waiting 5 more minutes and was told "just a moment" again. Waiting about another 5 minutes, just to tell them it was a mobile order. Pulled ahead, and cars that had ordered 20 minutes prior were still waiting for their food. We all sat there for another 10-15 minutes. That's when everyone just decided to drive off. So I pulled up to the window. They gave me my Cokes, didn't give me my water. I thought they may have been short staffed but there were at least 4 workers that I could see. All leaning around and chatting it up. I waited another 10 minutes until I had to leave or I'd miss my daughter's appointment. So all of that waiting, about 40 minutes in total, just to not getting anything but a refund. I always try to give people the benefit of the doubt, but this place was absolutely ridiculous. Someone needs to go in there and clean house, hire a whole new staff. Wow.

It was a very trying experience to say the least. The breakfast coordinator needs to be retrained ASAP. My order was incorrect twice. First time she overcharged me for my oj. I ordered two,, she charged me for three. I told her I'll just keep it. Then I'm checking my bags to verify order accuracy, and I noticed I wasn't charged for my two sandwiches. I go inside to try to reorder them. At that point breakfast has ended. And the product wasn't available. This same bk coordinator (she told me she was the manager) started to argue with me. She says I should have checked the screen to verify that my order was correct. I told her nothing was on the screen to verify. Then I said please remain professional. If you're the manager, then lead by example. She screwed up my order twice and I'm wrong? Not to mention she was rushing me through my order and had a terrible disposition the entire order. Not smiling with her voice, no smile when I got to the window. No thank for the visit. Nothing, nothing at all. I even spoke to the actual manager about her. He said he would have a conversation with her. But as he and I were speaking, she comes up trying to justify her poor customer service skills. I don't have to spend $40.00 on an order there. I could've taken that money and fed my household for a week! We still are in the middle of a pandemic, and I'm fortunate to still be working, and so should she. She needs to show some empathy!!! I came there today, because one of my sons wanted bk when he was done with his ENT appointment. I ended up getting my whole family breakfast. The sandwiches that she forgot to ring up was for my other son receiving treatment at Roswell. Haven't had an experience like this in a while. But I will end things on a positive note. The two ladies at the counter were nice. The AA girl who gave me my shake was sweet. And the first girl who rang up my order was nice as well. She may have been of Latin descent. Very friendly and personalable.

Worse experience at a BK of my entire life ... there was one asst manager who was trying his hardest to be a good dude surrounded by the most incompetent people they could have hired.. the wait was ridiculous. The service was non-existent for the most part. I mean, they did AT LEAST got the order, right if that helps any

First they charged me for someone else's order (they did refund my card) the bun is burnt and the chicken looks old or like it had sitting out or something... not going back there again.

This is the only Burger King that does not open until 7 am. I work at 7:30 and I now eat breakfast at MCDonalds a couple times a week because they always say that they don't have enough staff to open at 6am and the manager ignores you if you ask at the drive through why they aren't open. Sometimes they don't open until after 7am

Waited over an hour for my food and when I inquired about it, the worker kept hanging up on me.

People hang out in the store that are extremely loud, annoying and obnoxious and it ruins your whole meal leaving you with a headache. Totally inconsiderate to everyone else in the store that just want to eat their meal that they Paid for, in peace. I was there with my 75 year old Mother and my Baby and people were standing in front of our table, being loud and one guy even bumped into my stroller. Like, come on Burger King tell security to stop letting their friends hang out while they are at work and other customers to respect others personal space. I won't be eating there ANYMORE.

Only Burger King in town that says they are open late but aren't. Even Google says they are open but when you go to the drive through they say they are closed. Just workers who don't want to work I guess.

Awful ! Must have been a bad day ! Horrible customer service

Lady working there doesn't even know what she was doing. She keeps opening bags and taking food from one nag to another. She kept me at the drive thru window for 45 mins then tells me she doesn't know how long it's gonna take. She told me to leave if I don't want food..very rude and unprofessional. I mean if you can't hire right people just keep the place close. Stop wasting people's time..

Twice I have ordered from the location and the deep-fried items tasted like burnt rubber. The sandwich was soggy like it was dunked in water. Twice I have thrown out $10+ in food. Clearly there is no food safety or cleanliness. Never ordering from this location ever. The health department needs to come in and check of oil is getting cleaned, food is being rotated and if they are using proper food storage.

It took almost 20 minutes to get my food and it was wrong. I ordered a Whopper with cheese and everything in it. I received a Whooper with inky cheese. It then took another 10 minutes to get it corrected. I will never return there again. Nobody smiled and apologized or thanksmed me. Horrible experience. Dining room was filthy.

First, the workers are awesome. Food was good and they were professional. Then there's the negative.. location.. there was a man laying on the ground in the back of the restaurant and was clearly on drugs. There was also two other guys that were in the same state. The workers told them they couldn't be in here, then the guy started being nasty to the guests. After a short interaction with a guest they left. Not sure what can be done about this, but wow, something needs to happen.

The atmosphere was clean and welcoming , The customer service from one of the employees was absolutely horrid. She needs not to serve the public especially in that neighborhood where the elderly frequents. Her persona was awful , her attitude was very unnecessary. And the parking lot was very dangerous it was a sheet of ice! For someone to be a provider of customer service , they should at least be nice with mannerisms . If she wouldn't have been there I would have given a 5 start because all of the other employees were nice , professional and you could tell they liked doing what they do.

A family member visited this location today after a traumatic day at the children’s hospital, and the service was absolutely despicable. Upon entering with a sick infant and a small toddler, she was told she could not sit or stay longer than 30 minutes after receiving food. All of the ordering machines were out of order, and the cashiers were only taking one order at a time as food became ready—an incredibly inefficient and frustrating process. After waiting over 30 minutes with multiple other customers and facing an uninviting, dismissive staff, her order still had not been taken. Security on site reinforced that she could not sit while waiting, despite having small children and a visibly unwell infant. Ultimately, she was already exhausted from the day and now the extremely unacceptable wait to leave without feeding her children or herself. This experience was both unacceptable and disheartening. This location continues to be a disappointment within the Black community—failing to offer even basic courtesy, efficiency, or care to the very people it claims to serve. Truly unacceptable and disappointing. We will not be returning or recommending this establishment to anyone else.

The attitude of the manager was not good, better communication is needed at that location. I understand being short, but that is not the fault of the customer

Are you kidding me!!! I’m getting so tired of ordering food at these fast food restaurants and the young kids working there more concerned with other things rather than your food obviously… absolutely the last time at this Burger King

This one is the worse. They messed up my burger which I said no tomatoes or ketchup as I am allergic. Then another item was missing. It’s not that hard to double check.

I would rate a 0 of I could. I ordered 2 impossible whoppers and Moz sticks. They gave no vegetables or sauce. When I called they said you must have asked for a burger and the manager started arguing with me. Horrible customer service and very upset that we didn't get what we ordered

Hello, I am submitting a formal complaint regarding my visit to Burger King Store #1951 in Jacksonville, FL. I have my receipt and order details available and am requesting that this be reviewed by corporate management. Store: #1951Address: 1020 King Street, Jacksonville, FL 32204Date: February 10, 2026Time: Approximately 4:04 PMOrder #: 76 (Dine-In) I ordered multiple items and specifically requested heavy onions on my burgers. When I received my food, there were barely any onions. I politely asked if I could have a small side of onions, and the manager responded, “Oh, I don’t give out sides of onions,” in a dismissive tone. I explained that I had already requested extra onions on my order, and instead of helping resolve the issue, she began explaining what comes on the burger — which I already knew and is why I made the request in the first place. I also waited approximately 10–15 minutes for my order with very little communication while staff appeared to step away from the front area. My biggest concern was food handling. After I asked for fresh fries, I watched an employee take fries directly from the fryer and dump them on top of older fries before serving them to me. This did not feel sanitary or acceptable, especially after I specifically asked for fresh food. Overall, the experience felt dismissive, unprofessional, and poorly managed. I spent my money expecting accurate service, respectful treatment, and safe food preparation, and this visit did not reflect those standards. I am asking that this situation be reviewed with the store’s management team and that appropriate action is taken. I would also appreciate follow-up regarding how this experience will be addressed and made right, as it left a very negative impression. Thank you for your time and attention.

Patricia Cole

Extremely slow drive thru. Sat there for 25 min for 2 sandwiches not even a combo.

Kiona B

I seriously don’t know how this bk is still open. I been going there since high school and it has went so downhill, the service is terrible. I don’t know who manages this location but it’s clear they don’t care. Multiple people have the same experience of long wait times even though it’s not crowded, employees ignoring you, and bad food. Close it and put something else there!

Devon Wright

I hate coming here because of the service but I was in a time crunch so I decided to risk. I have never been spoken to so disrespectfully before. Never coming back.

Destini Carpenter

Out doing Uber Eats today and had a terrible experience at Burger King. Not a single employee acknowledged me when I walked in—no greeting, no offer to help, not even a question about which order I was picking up. One woman with red hair just gave me the nastiest look and rolled her eyes like I was bothering her just by being there. To make matters worse, there was an elderly woman inside who ended up leaving without ordering because no one ever came to assist her. It’s honestly sad to see how little effort some of these employees put into basic customer service. If this is who Burger King is hiring, it’s no wonder people choose to go elsewhere. Absolutely horrible service all around.

James Wilhoit

If zero stars were an option, that would be my selection. It’s clear management does not care about quality across the board. The service was terrible, the wait in the drive thru was so long just for A cold soggy burger. I questioned if my burger was even cooked. Unless this location has a complete overhaul I would not be surprised is it shut down.

Kevin Howell

Most recent issues: ordered “fire” chicken sandwich, bbq brisket combos through DoorDash. I did not receive either: both cold whoppers. The whoppers didn’t even have the normal condiments on them. This restaurant must be giving BK a bad name.

Frank Moreno

Took 30 to get a whopper meal no pickles employees more worried about arguing with each other and not making food on time what a disgrace will not return DONT WASTE YOUR TIME

+1

Ponch “Tiger” Beyer

Extremely Disappointed !! I am writing to express my profound disappointment with the recent experiences I've had at the BK on King Street. As a long-time customer of Burger King’s across our great nation, it is disheartening to witness the significant decline in both service and quality that the Burger King franchise has undergone. Firstly, the **customer service** has been abysmal. On multiple occasions, at this particular location I have encountered staff who are indifferent, unprofessional, and seemingly uninterested in providing a satisfactory dining or drive thru experience. The lack of basic courtesy and attentiveness is unacceptable and reflects poorly on the brand. Secondly, there is a **glaring lack of attention to detail**. Orders are frequently incorrect, items are missing, and the food quality is inconsistent at best. It is frustrating to receive cold, poorly prepared meals when one expects the standard that Burger King was once known for. Moreover, the **leadership and management** at your locations appear to be severely lacking. There is a noticeable absence of oversight and accountability, which has led to a chaotic and unpleasant environment for both customers and employees. This lack of effective leadership is evident in the disorganized operations and the overall decline in service standards. It is truly disappointing to see how far Burger King has fallen from its heyday. What was once a reliable and enjoyable fast-food option has now become a source of frustration and dissatisfaction. There are multiple times when after I’ve had anything to eat at this location, I ask myself “Is it just me or did this food make me sick??”. I’m typically someone with what I consider an “iron stomach”, I can eat two week old seafood leftovers and feel fine afterwards, but with just one order of large fries and a large (pretty sure they gave me the medium..) fiery strawberry Sprite, it finally gave me the fiery spirit to say to hell with Burger King and for god’s sake, just go out of business already!!! #pukeemoji Sincerely, Someone that used to prefer The King over Clown… now look who’s laughing. SMH.