Subway

Stephanie Shrout Morford

Went to Subway on East Ave by Save Mart tonight and was disappointed. First we ordered sandwiches on sourdough rolls and were told - discontinued. Okay I can live with that. Next I ordered a turkey sandwich and asked for Swiss cheese on it. We were told - discontinued. What!? What kind of decent sandwich place doesn't have Swiss cheese? Then they proceeded to make my husband's sandwich with what I had ordered on mine(minus the Swiss and turkey) but with the meat and cheese he ordered. Had to remake it. In the end the sandwiches were definitely sub par. Not much meat or cheese but lots of slightly brown lettuce. So much so that we had to take off most of the lettuce to be able to even taste the meat. And no Swiss cheese anymore. So sad😓

Tamara D

Lately they seem to be rushing and making a sloppy sandwich and there not busy and today she was practically counting the fixings, I've never had such a skimpy sandwich, its a good thing there still good. But not worth the money if there going to be so small..

Chico Wonder Woman Bee

Tried to get a fountain soft drink and black chunky stuff came out of the nozzle. When we told the manager she just said ok, and thank you but never took a moment to correct the situation. Food is good, just don't get soda from the soda machine.

Briana Beaver

This subway is so stupid and they are so rude. The manager isn't there to help and aperintly doesnt answer phone calls. My order was messed up and she wouldn't re make it because she doesnt have manager otherization. And cant get ahold of an actual person for customer service. Its a joke

Georgia Sackett

Ordered on door dash raw bacon , no avacado after I paid, wrong bread (asked for flat bread. It’s the raw bacon for me, the lack of flat bread, disappointed

Ryan Prescott

This was unprofessional. I literally have been here many times trying to give them opportunity after opportunity and with the new management - thought that might be different. Same long wait for ordering when using the app. Today, 18 December, I placed an order for two sandwiches, they had about 20 minutes to make them, then I walk in and wait an additional 5 to 10 to be courteous as I know they are serving others before I went up and asked for my order. When I did, I got “we’re working on it” and she points to the counter with nothing on it and a guy who is alone trying to keep up with the busyness of the line - she just walked in from either a break or something. So, this is just poor management and that lady who said that to me as been there before the new management. Definitely hasn’t changed her style of nonchalant “I do things when I come around to it and use up the customer’s patience and then when they ask for a refund lash out at them.” Waiting for a refund from Subway app, let’s hope they do it. Don’t go to this location. Take it from a guy who has tried them over a dozen times.

Andrea Prescott

They suck! We ordered to go and arrived early. Waited until 11 when it was supposed to be ready. Saw a few people go in as we sat in our car. When we went it it was one person making the sandwiches and ours wasn’t even started. Then another employee arrived, presumably late, and started helping the customers that had arrived. No one addressed us or told us that they were working on our order. We asked for a refund and they said call corporate! Both of them were rude and so unprofessional. Never go here. Go somewhere else. New management sucks like the old one.

STEVE SHARPE

They do not accept coupons anymore. There are no signs so it will be a fun experience at the register. Employee also tried to rip me off when I wanted double meat by only adding one extra scoop of tuna then arguing with me about it. Terrible experience and the last time I go to this particular Subway.

Di Nav

My son went to get food. He has A free period from PV high school and one of the employees was questioning him about why he wasn’t in school. She asked to see his schedule. He is a minor and I did not appreciate that at all. It’s none of her business!! This same lady tried to over Charge, my son’s friend for a sandwich. He questioned her and then she said oh yeah, that’s right that’s not the right amount. And a couple of girls that were there said that she tried to overcharge them as well. We really like Subway and it’s healthy for our kids, but we can’t believe that they would conduct business like this.

Adriana Villa

At 7:15pm today February 28), I was ordering my sandwich as I normally would at any other subway store (I’m used to being asked which veggies I want before the sauces, every single time) so when I was asked what sauces I wanted first, I was a little thrown off guard and instinctively asked if I could put the veggies on first. The young girl attending me paused and then scoffed before she began making my sandwich with excessive gestures like slamming the lids and dropping the sauces down. She refused to speak to me for the rest of the transaction, making me feel as though it was the dumbest thing in the world for me to have asked her to do the small gesture. The lack of basic customer service was appalling and extremely unprofessional. I was surprised a girl with her manners managed to secure a fast food job with that attitude. I wish I would have gotten down her name because this experience honestly made me most definitely not want to come back to this location again (we only came here because they stayed open later).