Firehouse Subs

joel brue

The staff (Valeria, Once and Karina) were kind and friendly. This is the most perfect sandwich ever. Place was clean and smelled as good as the sandwiches tasted. Delicious

Ivelisse Anes

What I enjoyed most was the combination of great service and great food. The team was welcoming, and the meal was excellent, which made the visit very positive.

J. Anderson

First time here and I was impressed with the quality of the sub. I had a pizza meatball which was served on garlic bread and we also tried the turkey club. Both were served toasted to perfection. The staff was friendly and the place was clean and orderly. Each sub meal was around $7 for a small to $14 for a large.

AC C.

Great sandwich and excellent friendly staff! We went for dinner 8/7/23 had the Veggie sandwich, chips & a drink. Probably the most delicious sandwich I have had in a long time. Very hearty and filling with fresh ingredients! Great value and the place was spotless ;) Did I mention the staff? Greeted us with a smile and everyone else that came in after us! Highly recommend!!

Hannah (莫恩妍)

First time at a TX location and was impressed with the menu and the prices, very reasonable. 4 stars for this location as the person working there wasn’t very friendly/helpful and the wait time for food seemed unreasonably long (nearly ten minutes to make my sub, even with toaster oven down and not being able to heat it, and no in person orders ahead of me, just behind me.

get2rea

There is no greeting at all when we walk in on a Sunday night. When we were ready to order, I walked up to the counter and the young man was just looking at me and then down at the register, not a may I help you or anything so I said we are ready to order. He was mumbling so I had to ask him to repeat himself often. I ordered mac n cheese and I said no bacon but it had bacon in it and was charged $1.00 extra for it. I took most of the bacon off and was not going to argue about the dollar but it is just average mac n cheese and way overpriced. The lady who bought us the food was friendly and the restaurant was clean. The subs were pretty good but for a large combo and a small combo it was $33. That is extremely pricey. We probably will not return.

Claire

On 06/21/23: my husband is sick and wanted a sandwich from here. I arrived at 10:15 am and waited patiently for the store to open at 10:30am like it says right now the door, but the women working, didn’t unlock the door until 10:49 am, 19 minutes after they were supposed to open PER THEIR OWN POLICY. By this point, there is another customer outside waiting to be let in. Then I had to wait an additional 10 minutes to receive my food after being ignored by the staff. TO MANAGEMENT: Change your hours of operation please. Do not ignore your companies policies and leave people like me out to dry. I will never come back here. So frustrating.

Alonzo Menifield

They did not cook the roast beef. It was dripping cold pink to red liquid. This is unprofessional and this place is a danger to health and you should approach with care. Check your food thoroughly if you choose this location.

KC Kleckner

My husband wanted a sandwich and I wanted soup. The 1st time I called I didn't get an answer. The other 3 times I called to find out what kind of soup they offered today ended up being a complete fail. I was hung up on by a Non - English understanding or speaking Firehouse team member. She explained the best she could that she didn't speak Engish. I was never offered assistance from another team member and each time she hung up on me while I was in mid sentence. I have to wonder how much business the owner has missed. I hope by bringing attention to this will help with training and hiring opportunities. I know it is hard to find help...good help, especially when you're in business to make money and not lose it by the actions of one employee.

Karin Kleckner

I called the Firehouse location 4 times. I just wanted to ask what soups they offered tonight before I placed an order. The 1st time I didn't get an answer after the phone rang over 6 times. I attempted 3 more times and I was hung up on by a SPANISH SPEAKING ONLY woman. The kicker is, I was wanted to try the soup, due to my past disappointments getting sandwiches at the Preston location were so bad concerning the quality compared to other locations and experiences (I had been a very frequent regular customer of the Coit and Park location in Plano since the week it opened). I had worked at the hospital for 10 years and it was very convenient. Living at Preston and Frankford the Preston Firehouse would of been our sub sandwich shop of choice, that had already been a fail, months ago. As for which soup they have on the menu, since I don't speak SPANISH, and whoever Firehouse hired doesn't SPEAK ENGLISH to work in AMERICA.... I guess, I will never know.