Domino's

S Cleaver

They will not answer the phone. They were over an hour late delivering my food that I ordered for the kids lunch. They ended up missing lunch. I need a full return this is the crappiest Dominos in Forney ever!!!

Tamroen Brewer

I absolutely hate this location. I for the life for me cant understand why their phones never work, they constantly over cook my pizza, you guys need to get it together! I filed a complaint with corporate but they are a franchise so I have to go through the owners and my complaint was escalated, but dealing with y'all location is so annoying! DO BETTER!

Rayshard Keys

Hi, I had to share my experience from top to bottom after taking my lil cousins’ to the movies! It was about 4 of us and, We decided to grab some pizzas to celebrate how awesome seeing the predator was! We arrived at this location with the attention to still get fed because we saw the lights still on, with the “OPEN” sign still bright and functioning! Many know that sometimes dominos is open late, so it was an easy mistake thinking that dominos had normal business hours at 12:55 on Wednesday morning! I didn’t get the clerks name, but upon our arrival I asked was the store still open! THE CLERK, her ATTITUDE WAS rude, RUDE, rudeeeee! No one can justify to me what we just experienced, she proceeded to put us OUT the store with the most upsetting demeanor, and told my cousin and I to “read the sign, that they were clearly closed” I personally don’t believe it was our fault! The DOOR was unlocked and THE SIGN STILL ON! My purpose of this review is to state that ( you are a customer service professional from start to finish, and the expectation was NOT MET none what so ever) ! When normal business hours permits we will be returning to speak with a higher up, and service with this store will not be going any further. I’m highly disappointed AT THIS LOCATION so close to home and, another young man tried to come and make sense of her behavior! He actually didn’t make it any better because his response to me as I told him I will make reports was “Good Luck With That”! Dominos on Ranch ROAD I highly recommend you let Papa John’s take your place in that parking lot and that’s my honest OBSERVATION! Merry MERRY CHRISTMAS!

Patrice Taylor

Service was horrible, the young lady working the register gave me the wrong order. Her customer service sucked big time. I’ll take my money elsewhere. All I wanted was my Parmesan wings not Habanero hot wings.

Twin Galaxy

Billy left the store at 6:15pm according to their patented pizza tracker. Unfortunately Billy didn’t drop off my pizza until after 7:00pm. This is why I don’t like tipping 20% before the delivery like I did this evening. Do better. Pizza was great btw, but why do we pay a delivery fee in addition to tip when delivery service is horrible. Maybe try communicating that you are running severely behind so I can go and pick it up myself. Just not acceptable. Dropped off at wrong house as well btw. 🤬

Christel Turner

I order 3 pizzas and 1 was incorrect so I called to get it corrected and had to wait an additional hour and half for the pizza to arrive cold. Was told driver got lost. Each time I called for update just to be told it was out for delivery. I understand being busy but to wait this long to get a cold pizza is ridiculous. I will never order pizza from Dominos in Forney TX again.

Francis R

I have never had any issues with this dominos before. Today I had to wait 2 and a half hours for cold pizza... when we called they said they were having issues with drivers. Horrible service never ordering again.

Marilyn Lavertu

I did not think my order was complicated and I typically do not have issues with this location but, I thought at minimum we’d get cheese and marinara on the pizza. Not only did they mix up the size of the soda, to charge for sauces and then not receive them is frustrating. On top of it they decided to tell me that my missing items will take longer to deliver the second time around. I could go pick it up myself but why pay tip and delivery fee then? Had they gotten the order correct the first time it wouldn’t have been an “out of the way” situation to begin with. The pizza is depressing, how it got handled was mediocre.

Paul

My order status was ready...yet I had to 8 more minutes when I arrived. Make matters worse, when my pizza came out, it was sitting outside, I had to go ask for it again. Used to be a good pizza place. May be it's new management??? Saw lots of new faces!

Coral Wulff

Truly awful experience. The pizza took 2.5 hours to arrive when we live a mile away from the store. I called to check 3 times on where it was and was lied to every time. There only so many time it’s being “put in the car now”. When I asked the driver about it he seemed annoyed I even said anything and mumbled something about being short staffed. If that’s the case, fine but at least set proper expectations. The food was obviously cold. I called to request a refund and the horrible lady who answers the phone either hangs up or sets the phone down so I can’t actually get through to anyone. Is there a manager or an actual adult that works here? Never coming back.

Jake W

We’ve ordered from this Domino’s location multiple times, but our last experience was beyond unacceptable. The pizzas took nearly 2 hours to arrive, and when they finally showed up, they were ice cold—completely inedible. No apology was offered, no compensation provided, and no effort made to make things right. To make matters worse, when we tried calling to address the issue, our calls were either ignored or went unanswered—likely because they recognized our number via caller ID. This level of disregard for customers is appalling. We’re done with this Domino’s. We’ll be taking our business to a pizzeria that values customer service and delivers hot, fresh food. Save your money and avoid this location.

Sandra Brown

When you have a bad experience entering into the establishment that mean everything else deserves a one-star. When I first walked into this place there are three employees standing around preparing food no one greeted me coming in the door when I was the only customer in the restaurant. On top of that I stood there at least a minute or two before someone came to take my order and that person didn't even say hello. This is very poor work ethic coming from customer service. I told the young man that was taking my order what happened and he just looked I said well would you suggest a pizza for me what you think I should get he told me the Memphis barbecue Pizza okay I ordered that I also ordered a drink and then I asked after I paid can I have a receipt. He then told me that the receipt comes out with your order.. I'm just trying to make it common sense how they going to remember that it's my order if I don't have proof to show them what I paid for. So we're going to see how this goes. But I'm standing there watching the receipts pull out of the receipt printer and I still did not receive one. What I want to do is have a stranger going there and tell them they name is Sandra and get my order to see if they going to give it to them this is horrible. I used to love going to Domino's when I was out at the one in Dallas but now I'm not going to ever return back here again Domino's don't have to worry about getting my business no more. This was very unprofessional I don't care if it is a restaurant they should be the main ones they treat their customer with the utmost hospitality throughout all industries in corporate America 🤕

James Jaxon

We moved to the area a couple of months ago and order pizza on a pretty regular basis. 2 weeks ago we ordered garlic twists that came with no seasoning on them at all, it was just plain bread. The people there were extremly disappointed with the mistake, so fast forward to today. We got free garlic twists with our order but the attached pictures are the pizza we received. Covered in grease and raw. The drivers seem incredibly nice and they even sent us another pizza but 2 mistakes in a row. We will be getting pizza from other places from now on sorry.