Sonic

Surprised to see so many bad reviews! I went on 05/28/25 at around 8pm and everything we ordered was tasted great. The service was good as well.

Breakfast burrito is on point. The pico de gallo made it very fresh.

My wife and I are on vacation and on every October 25th we try to find a sonic where ever we are at. It just so happens that we went to this sonic this year. We had super amazing service from Devin! Our food was fantastic. The only complaint I now have is they raised the gold standard for other sonics, haha.

Food is always correct and fresh. Don't forget to tip your car hop!

Their slushes are the best—super refreshing with tons of flavors to choose from. The food is always tasty, especially the burgers and snacks, and everything comes out hot and fresh. Service is quick and friendly, making it a great spot whether you’re grabbing something on the go or just craving a cold slush on a hot day. Definitely one of my favorite stops!

Great experience today at this Sonic location. Tray and the staff were phenomenal and the food was fresh and delicious!

Pretty basic but overpriced but cheaper than the Hard Rock stadium if you are going to a concert. Don't have Sonic where I am from in the Northeast and once you walk in it looks like you are in someone's garage ordering food and you don't see how they cook it or prepare it. Staff girl was super nice.

This fast food joint is a good place for quick food runs at very affordable prices. The service was quick and the staff were courteous and helpful. The surrounding areas were clean the multiple drive up stations allows for quick and speedy visits.

At the time I went it wasn't crowded. The order came fast. The only problem their frosty lemonade/ limeade was so sweet ; one 16 oz cup could make a gallon and a half. We ha d to throw it out . I gave a rating of 4 stars because customer service was excellent.

I usually don't post reviews but because of the great customer service Dudley (Manager) provided I just had to post one. I had trouble with orders a couple of times but dudley always made sure I was taken care of. Hopefully sonic recognizes Dudley and what he is doing for the business

Food was great! Drive thru service was slow and staff was kind of rude because she was having a hard time hearing us when we ordered.

Within walking distance of Dolphin’s stadium pay for parking at Walmart to attend games. Food was average. Service was slow and it personable.

I used to travel to get Sonic before it became local, when they embodied the 50's nostalgia and would skate to your car. I was excited when this location was built. But now, you can hardly tell if it's open. The dining room and outdoor patio beach area could use a revamp. However, what continues to bring me here are the coupons, discounts, and advertising. The food is okay, and the drinks are good on a hot day. The buffalo chicken bites are really good, and so are the corn dogs.

Unfortunately there was 7 cars in the drive thru, so I decided to park and order from one of the parking kiosks where there was only two other vehiclea parked out of 20 kiosks. After about 20 mins someone rudely came on the speaker to take our order. We come here often and have never had this happen before. The lady who brought the food was very kind. I sure hope this is a new trend because we enjoy coming here for our weekly sweet treat and Burgers.

I like that you can place your order easy at any available station. The food is ok not the best, but I liked the vanilla milkshake!

No adults in the building. Ordered online 20 minutes before arriving. Told them I was there for a pickup order, waited 30 minutes, asked again, waited another 20 to go inside where they said they had it ready then came back and said they can’t find the order and will have to make it again. Then came out with 3 wrong orders. None of the staff seemed to care I had been sitting there an hour and ignored me unless I asked for their attention. I love sonic and this is the only one within 45 minutes from my house which is a shame.

I've been to this location a couple of times, and something is off with the flavor of their Slushies. I usually get the red bull or powerade slushy, but they taste like it's mixed with dishwater /tap water! So either the water filter needs to be changed immediately or something in the slushy machine is not being cleaned properly! Please investigate! Pros: Service is fast and convenient via mobile orders, so that is a plus for this location.

If you come when it’s slow, this is a good place to stop. The food is good for fast food. The customer service was nice. Didn’t take too long of a wait. Prices are good for the quality of food.

Stopped while traveling. I was surprised this was a walk in sonic. Lots of seating outside. The young lady who was working today was great. The gentleman who brought me out the food was also polite. I watched both clean up a giant mess a group of young men left. Those customers ignored the trash can 10 ft away. There was a whole mess and they took care of it. The bathroom needs painting. The entire property needs better upkeep, and I don't mean cleaning. The worst part though that really bothered me was the sign from management behind the counter telling the cashier they couldn't sit. I'm sorry but that's just ridiculous. There is absolutely no reason a cashier shouldn't be able to sit. Makes me wonder what their turnover rate is. Quality staff, like I saw today, deserve to be able to sit down if there is no reason they need to be standing.

Very disappointed Again! Who made the judgement call to shut down the park and order booths close at 10pm? Only drive thru is backed up at least 10 cars and been in line for 30 min. The park and order should be open at all times! The drive thru is operating 2 at a time then they take orders...nothing moves and night shift is awful. Fix this, corporate will be notified

Ordered my meals and waited more than 20 minutes. I pressed to find out what is taking so long. Was told I needed to go through the drive thru which had at least 10+ cars in front of me. After getting my order I had No condiments, napkins, straws or spoon for my ice cream. I had to go back again. No apologies or anything. At this point my food was cold soggy and not appealing. Most definitely my 1st and Last visit unless the owner or Manager reaches out to me.

Little girl must’ve been tired. She should’ve stayed home from work three times my order access for grill sauce act like she didn’t know what I was talking about. We got the food packages are in it. She said yes no packages. I guess she used to credit cards. she act like she couldn’t count $20come on y’all get better and they burnt up on your.

I ask for my order to be freshly made. The burger is off the grill, and the onion rings cooked fresh. This place never amazes me. The food was not what I asked for. The onion rings were dry and hard, and the burger was made sloppy with too much mayo and no tomatoes and a pinch of lettuce. This establishment I will not visit again.

Went there for the traditional "Sonic" vibe. The roll up service was not available. They sent me to the drive through, where they can barely hear your order. Felt like I was yelling at them. The girl was friendly and was nice. But wish the "old" service was there. Thats when it was fun!!

Nothing good to say Food old even though had good taste. Took long time to get my order and dispense

I LOVE sonic back in Idaho but this sonic is terrible. The customer service is always so bad (although the lady on this last visit that helped me was super nice). Half the time the slushies are fine, but the other half of the time I swear they use toilet water or cleaner or something in the drinks, because it tastes so so nasty. I thought it was just me, so I had a couple friends taste my drink as well and they immediately spit it out it tasted so bad. Their food always tastes gross too, for such high prices. This hotdog was ok, but cost $5! Overall, very disappointed because I ended up spending $15 on sonic for me and my friend that I had to throw away because it tasted so bad.

I mean it's fast food. What did you expect me to rate it. You eat here if you are absolutely starving and have no other options amd don't want to spend more than 5 bucks. Hotdogs are boiled so pass on those. Tater tots taste like old oil but are decent. The chili is ok but will send you to the bathroom in 20 min. There are better amd healther options in thw area so I will not be back. The inside is clean but very small and service is very slow. All in all I would not recommend. You will get what you pay for and everything is very cheap 🤣🤣🤣

The food was cold, my family paid around $70 total for us to eat. We didn't like the Tenders, the Tenders tasted burn in bad oil, hot dog was very dry, chicken sandwich was old and hard like, tots&fries was not fresh tasted horrible. I won't be going back.

I first went to the drive up spot and nobody answering when the red button was pushed. Me and all my children sat and waited for about 5 minutes and no one said anything. So left that spot and went to the drive through. The person working the drive thru acted as if she couldn't hear. She was rude and my mindset is... I didn't ask you to work here. There is no manners, customer service or respect anymore. My tater tots didn't even taste fresh. Customer service can make or break a business. You will not get my business again. 😒

I knew when no one acknowledged us in the drive-in slot we should have left and not gone to the drive thru. These guys were acknowledging every single menu direction with “anything else?”. I started checking everything at the window and was told they couldn’t accept orders at the window, and I said, don’t worry, I’m not driving off without checking every item because it was obvious over the speaker that I was going to get what you wanted me to have, not what I ordered. They knew they were busted. I’m sure I ate spit after that. Just not a good crew in there. Nice place though.

Dang I really try to like this place and get it chance after chance but it just fails every time. I really wanted to work out since there's not so many Sonic's in the area. Every single time I come, there's always something wrong. I just can't keep doing this anymore Sonic. Ask for barbecue chicken nuggets (for tenders. I'm not sure), and you guys gave me a couple of actual chicken pieces and the rest was fried breading. And that's just this time around. I can go on for hours about the other couple of times. I got a milkshake that tasted like chocolate air. I can't explain it. If you get a bad milkshake from there, you'll know what I'm talking about. Come on guys. You guys were good for about a year and a half a while back then it just sunk again.. You guys are right there by the stadium and you can make so much more money with good food and good service. Service is always nice there. It's just the food is terrible. Please.

The food was inedible. They over charged me for my meal. So make sure you read your receipt properly before pulling off. The chicken tenders must've been made out of pigeons because they were so small, flat and hard. The onion rings don't even deserve to be called that. The coating tasted good, like a pancake, but you couldn't taste or see any onions inside. The fries looked like they came from the frozen section of Walmart. The Great Value brand. The hotdogs was horrible. I couldn't finish eating any of the food. The ginger ale was delicious though. 🤷🏾‍♀️

Never got chance to order had one car sitting at window slow service I drove off

There was 1 car in front of me and it took a long time, when I asked the price of a Chile dog they gave me a price so I ordered 2, and when I get to the window to pay the price was 3 dollars more each! I also got a chicken sandwich that was burnt. The food didn't taste good it wasn't worth the price. I won't be back.

They screwed up my order and asked to check the bag , missing fries and nuggets. Horrible service.

Parked in stall, pushed button, waited over 10 minutes, left without service. 👎👎👎

Simple request of no relish and instead I received a hotdog full of relish. I absolutely can’t stand relish and I repeated no relish at least 3 times. This is inedible for me especially spending $12 to just throw it away!

Kind of a weird experience…I came to the location and parked in stall number 17. Ordering my food seemed to be difficult. As if the employee who was taking my order was unable to hear me. Perhaps the headset or the speaker or the microphone was not working properly. Not sure. So I had to repeat myself multiple times. After a long wait time. I decided to go inside to see if maybe there was a problem with the order. Perhaps they thought it was a carry out order. I used to work at a fast food restaurant before. Having compassion is right thing to do after all. I walked in and say a woman with two kids running around like crazy while the woman was trying to figure out a gift card situation. And the employee, a young g man with glasses was walking back and forth from front desk to the back. Once he was finished with that, I asked about my food and no matter the question that I asked he seemed to be confused by. And also would interrupt me before I could finish my question or respond full to him. Ultimately, I got my food but I was hoping it would be brought out to me to the stall. And if they were unable to bring it out to me, it would had been nice to know because maybe I wouldn’t had to wait so long for my food. I want to be kind and compassionate to those employees but they seemed to be …lazy. Unconcerned. Not caring. And it makes me not want to return back to this sonic again. I am also going to share this on my Google reviews as well. Because I don’t think I would want anyone else to come here and deal with this when it is a $30 order for food and there is no service, no concern, and the open sign in the lobby is turned off. Seems like a place where things are not very clean in the kitchen either . How do I know? Because the parking lot had trash, the lobby was dirty looking, and the open sign was turned off. And also…I saw 4 people just hanging out not doing anything in the back.

If I could i would give it -5 stars. I’m usually a frequent customer at the Sonic near my house, but honestly, the service has been consistently awful. On top of that, the staff at the drive-thru are super rude, which just makes the experience even worse. It’s a shame because we really want to support our local spot, but with service like this, it’s hard to keep coming back.”

I didn’t even bother to try the food here. I passed by and I walked in to order and use the bathroom but upon taking a quick look I walked right out. I was afraid of eating their food considering what the place looked like in the customer area, didn’t even want to think what it looked like outside. I tried to order drinks but they were out of cup holders so I decided just to take a few pictures before leaving to save anyone the trouble or the chance of getting sick. I also need to mention that there was no one at the counter for a while, the clerk was inside the kitchen most of the time so I would not be surprised if the person handling the register is also making your burger.

Disgusting place to eat from. Super old hot dog and spoiled milkshakes. I could just imagine the burgers. I spent 8 dollars for nothing. Kids is definitely running the place of business. I wouldn’t eat from them again. I hope you’ll do the same. Crazy thing this across the street from the Hard Rock Stadium. Definitely need this place to be shut down. I will be at the code enforcement office Monday.

My slushie came out half melted and I was the only one in the parking lot. Tots were cold. The hotdog didn’t have any chili and only like half toppings. I love sonic but I will never return to this location. $11 for what Costco could give me for $1.50.

HEALTH HAZARD!!! I am extremely upset and disappointed after my recent visit to Sonic in Miami Gardens, where I spent $70 without being aware of the severe roach infestation. While my daughter and I were drinking our beverages, I discovered a roach stuck inside her foam cup. This was not a coincidence — the roach appeared to have been there for some time, which is both alarming and unacceptable. Serving drinks in such unsanitary conditions is a major health hazard, especially for children. I trusted this establishment to provide safe, clean food and beverages, and this experience has completely shattered that trust. I expect an immediate investigation and action to ensure this does not happen to any other customer.

Drive-thru window ignored four cars. Inside is disgusting. It was really slow inside to get a simple order of ice cream. Attached picture says it all.

Does this place open on time? Google says 7 am, the girl inside says 12, nobody in the parking lot is being served, cars are pulling up and leaving with nothing. 1215 and nobody wants to open the doors

I started coming here a lot with my boyfriend for late night munchies, every time i would go the experience would get worse. not only do i receive a different hot dog every time i order the SAME one, they need to enhance their speakers because their employees never seem to understand what im trying to order, will have to repeat myself 4-5 times. i literally started taking pictures of my hot dog because i could not believe how different my NY hotdog looked every single time.

I have been waiting for someone to take my order for 15 mins!!! Cars came after me got their food and already left. Terrible customer service! I had to go inside to order 😡 when I told the lady that was inside that I was outside for that long she said "ok what would u like". After she took my order she went back in the kitchen. I heard people laughing in the back. I wouldn't be surprised if she was the one cooking too.

Was supposed to be a Butterfinger milkshake. Have other cup was whipped cream. It was a regular vanilla shake.Waste of money will never go back to that place again.

Come on Sonic! You have to do better than this…Sonic has gone downhill!!! I ordered 35$ worth of food to get what I didn’t order. First I ordered a #1 and all I got was a plain burger no lettuce no tomatoes nothing. Then all my orders was with chili cheese tots and end up getting plain tots. I also had 2 corn dogs that looked burnt and smashed down.

embarassing customer service. managers should feel bad at how this place is being run. several people waiting and not one employee helping. you can even see a group hanging out on their phones behind the doors. Not coming back. you shouldnt either.

Waited 30 mins for my food only for it to be wrong. Extremely RUDE employees that clearly rather be anywhere else than actually working.

THEY WERE BEING NICE THEY GAVE ALOT OF EVERYTHING ACCEPT MAYO. They also barely secured my burger hole bunch of lettuce fell out the wrap , the straw is smaller than the cup it sinks all the way in. This place is HORRIBLE 😡😡😡

Just had a better experience. Parked ordered food Waited 40 minutes then had to go through the drive-through and ask what is up with our food then food was cold.. And one of the main reasons for going was for a slushy and their slushy machine was broken.. Just every time going to that sonic there is something wrong I advise everyone not to go to waste your money

Waited 20 minutes for food, and I had to press the red button to remind them about my order. I was yelled at because the speakers at the stalls don't work. Very disrespectful service and long wait time. Half of the stalls aren't even operating.

They were great when they first opened, but I’m turned off from ever ordering from here. If you order through DoorDash, the staff will allow anyone to take your food without confirmation. I swear there are people there waiting to steal DoorDash orders. I’ve had 2 instances where they allowed someone else to take my food, when I spoke to the manager he said “there’s nothing we can do” didn’t even offer to replace my order. Horrible customer service, I shouldn’t have to call 3 people about a simple order. Never eating here again, this has encouraged me to stop eating out.

Worst Sonic I have ever been too. We pulled into the lot and parked, pushed the button for service and waited 25 minutes, no one showed. We then got out to go inside but ever door was locked. We finely pulled to the drive through, the girl there acted as though she was doing us a favor by serving us. Well I can guarantee we will never go to that restaurant ever again. What a dump.

I tried this place 3 times. 2 of them the order taking person was extremely rude full of attitude. the last time I went was just now 9/29 at 3:40pm and who ever was the drive thru order taking person should be fired on the spot for such negative behavior and unprofessional ethics! go to hell sonic! you will never see my money again

If I could give 0 stars I would! Horrible costumer service! The girl on the speaker said YES when we pushed the button, didn’t even let us finish ordering! Very rude! I’m so disappointed! They weren’t even on roller skates!!!! This place use to be so nice and cool when it first opened a couple years ago! Super disrespectful!

Every time we visit, we have more bad experiences than we do good ones. It's always very slow service even if they're are hardly any patrons. When we pressed the red button for service, it took nearly an hour and we had to keep pressing the button because it would time out. When our food was delivered, it was all wrong. We weren't given condiments we requested, we weren't given utensils to eat our food, they didn't even put ice in our drinks! When we pressed the button so that we could get these items, after 45 minutes and the button activation timing out, we decided to drive up to the window. There was already a long line for the drive through and we just drove straight up to the window begging for the items. We watched through the window as they continued to make every person's drinks with no ice. When we asked if there was an ice shortage, they said no. As we drove past the stall we were at to leave, the button was still activated 🙄 in the past, this location is also notorious for canceling your orders. One time I called to see why my order was canceled. They said they didn't have the item, so since I already paid, I asked if they could substitute the item they didn't have with another item of the same cost, they said their manager wouldn't allow it. When I asked to speak to the manager, the manager said no, canceled my entire order, and had the associate hang up on me. For months I refused to come back to this place, but I gave it another try. Literally three more times. Each time was worse than the last. I'm going to drive well out of my way to a different Sonic because it's pretty clear that this staff can't get their ish together.

Doesn’t matter if you go there, or order doordash/Uber. This is the worst sonic I’ve ever had. Food is always either wrong or cold and takes 45 minutes for the employee to bring the food to the car. How hard is it to clean a restaurant too? FILTHY inside and out. I’ve made the mistake of going there 1 too many times. Save yourself the frustration and potential food poisoning and avoid this place

If I can give it zero stars I would. The manager is super disrespectful and rude to customers. Food came out sloppy and rushed. Then when you don’t tolerate disrespect he says “you can keep your attitude to yourself”. I will never eat at any branch again. To be disrespectful to someone in uniform is beyond me. No wonder this location is dead and no longer what it used to be. Nobody in their right mind would eat here unless they are desperate for food. I happened to be working this sector and couldn’t be more disappointed. Transaction on my statements went twice and he said it didn’t go through but the machine said approved TWICE!

The place is a dump. I've never had such disturbingly poor service in my life the lady taking my order was rushing me for my order and literally asking every five seconds,"Will that be all." I have literally never been compelled to right a terrible review immediately after leaving in my life

The service was good but the worse food I had in my life, I never ate a hot dog that bad. The texture of the bread was like melted and the taste of the hot dog was really bad. I’m not going to Sonic again. This happened to me in another store too.

I ordered hot dog and when order came, it was done super sloppy for the 2nd time The hot was uncooked and couldn't even eat it. Employees and food should be presented with quality. This starts with District Manager to Employees,and food quality should be emphasize. If you don't want to be at work, hire someone that can do a better job. I will never order from here again and let other potential customers know the same. Whoever reads this, do not oome here. Your food will look nasty and uncooked. I guess you all think money grows on tree. Very unsatisfied customer.

We sat and waited about 25 min for someone to take our order after we hit the button. Other cars were just leaving. Went inside thinking maybe the service there was better. There was 3 people standing in line and after about 5 min, no one even came out of the back to take any order. Really sucked because I hadn't had sonic in years. Drove over 30 min out of my way to eat it, and didn't even get it. So upsetting!

Very slow service. Nobody ever brought my mobile order out to the stall. The inside of the building looks like it’s out-of-business or under construction. They don’t need to be operating a business with such little effort. Just close it down, already. However, There is a restroom available (accessed from the exterior).

Disappointing Customer Service Experience I recently visited Sonic Drive -In and unfortunately, my experience was marred by the unprofessional behavior of the General Manager. I was met with a dismissive and disrespectful attitude. The manager's tone was condescending and left me feeling undervalued as a customer. It's disappointing to see such a lack of respect towards patrons who are simply seeking support. Customer service should prioritize courtesy and understanding, and it’s clear that this establishment falls short in that regard. I hope that management will consider providing additional training on customer service etiquette to ensure future interactions are more positive. Everyone deserves to be treated with respect, and it’s essential for businesses to foster a welcoming environment. I won't be returning after this experience, and I urge others to think twice before visiting. I also strongly think the store owner should reconsider having that individual as the General Manager or having a management position at all . The way he behavior in front of the other employees was sickening to know he holds a manager position.

Placed an online order to avoid waiting for food in the backed up line. Called them from a spot outside as directed. “We’ll bring the food out in just a moment” Ten minutes pass, I push the button again as it’s definitely after the completion time, and I get, “We’ll be right out, we’re just making your sausage toaster now” Okay, so the order was NOT going to be out in “just a moment” and I’m now still waiting after people who ordered after my spot in the line have LEFT. I ordered one combo, all they had to “make” WAS the toaster. This is ridiculous. >> just finally got my order and the syrup I added to the order itself is missing, so I have to wait even longer for them to figure THAT out. The food was hot at least, however, my vanilla iced coffee was already wildly watered down… that should be the LAST ITEM completed in the order. Added: I had to go in for the damn syrup. No one came back out, BUT the employee that was supposed to be coming back was BEHIND THE COUNTER TAKING ORDERS, and even went so far as to take a whole new order even as she saw me came in and panicked a moment. Why not just give me the syrup which would take 2 seconds rather than making my order completion time 25 minutes? It’s fast food, not even “good food quickly” - come the f on. It’s clear this location is understaffed, and on a SATURDAY. @ Management - do better, hire more employees so your staff isn’t overwhelmed and running around trying to accommodate everyone including a register with what looks like only 2 front of house people. Please.

Slowest Sonic in the world. Also- they never use the drive up stalls and will leave you sitting there waiting without telling you to just go to the drive thru after you've parked and pressed the button.

Manager is nasty !!! Horrible customer service !! Very rude very dismissive !!! Ordered ahead of time on the app .. called and let them know I arrived and what stall I was in . MANAGER DEVIN told me to come inside … waited 30 minutes for my order plus the time I waited after preferring online . After no service I told the manager I should receive my meal for free because of the inconvenience he responded “I ain’t giving nothing for free “ ! I’ll fire somebody before I give you anything for free … after complaining to a very nice girl Renee (should be manager ) he came out to go back and forth and point his narled fingers ! I paid my money and I wasn’t serviced correctly and then disrespected . This is ridiculous! These are the type of people sonic chooses to represent their brand no wonder it is dying !!!

Don’t ever eat here!!! Got my burger out and it smelled spoiled as I opened the wrapper,,, am I hated here???. Ordered here three times before I noticed the trend. Order wrong… never fresh, shake too thick for the straw like you ordered ice cream, with restroom water at the bottom. Expecting vanilla shake and water enters your mouth. Any other business would be booming off the chain sitting in that spot. Disgusting 🤢 is all I can say. You’ve been warmed!!!

Be careful at this Sonic???? Young lady took my order and when I got to the window, she ask me was I paying cash or card, I told her card. And ask her was there problem. She said no. And when I gave her my card , she close the window and I couldn't see inside period. I blew my horn immediately , it took her a few more seconds I blew my horn again, and then she open window. I told her to give my card back and ask her did she charge my card she said no. And I drove off and locked my card immediately. Where they do that at just close a window before charging the card and giving back. Suspicious. People be careful???

genuinely how is this location still in business? you can’t mobile order because they never bring it to you once you’re checked in then if you go to the door they catch an attitude with you. they never answer at the stall either despite pressing the button multiple twice within 20 minutes.. so if mobile orders and ordering at the stall doesn’t work how is anyone getting their food? i’ve tried to give this location multiple chances because its the only one within 20 minutes but its every single time. burgers delicious so its pretty sad that the custom service has come to this

Nobody asked for our order after pushing the button. 15 mins went by. We then drove to the drive thru and had to wait another 15 mins to get seen. No dip with pretzel even when requested. Staffs attitude very bad. Cars queuing round the block and leaving when they saw how long it was taking. Laziest sonic I've ever been too!

One of the worst experiences I’ve ever had at a sonic in my entire life. We were coming from out of town in a hurry. I ordered it online. I checked in nobody came. I called the phone number. Nobody answered clearly they were open so after waiting a very long time we went and walked in and got screamed at by a woman for entering to check on our food, even though we had checked in, even though we had waited for a long time thank goodness a very kind young man came and gave us our food that had clearly been sitting and waiting getting cold. It was not great not sure why she was so incredibly rude, but it was horrible experience.

This restaurant has a the wrost service ever. I just went to pick up an uber order and they gave it to the wrong pick ups and they yeald at me saying that they were not going to make another. and they yelled at the customer on the on the phone

Now I understand why the Sonic has a 3.6. Review Management there is Horrible and Unprofessional. I went there on April 17th at 12: 47 am And I was treated with disrespect. The Manager had a bad attitudemaybe had a bad day and she picked it on me. This was my first time at Sonic and I will never be going back. She was even refusing to take my order to be tbecause I couldn't see the drive-thru menu African -American with long dress was rushing me. She was like having a bad day and she picked it on me. If you give me attitude I'll give you attitude back. She has to hold up a professional position. She needs to go back home and stay home. She is not qualified for that position.

Ran some errands stop to get a slushy to cool off, next thing I know I'm sick as a dog.. I don't know if it's the cups or the ice machine somebody def needs to look into it..

Has anyone ever cleaned here? You almost have to pry your feet off the sticky ground and the whole place is a disaster

Place has gone to crap.. used to be bussin before the pandemic.. now, the workers are crappy blaming their lack of performance on their pay when they should just find a better job lol - They tried to run up my tab and make me pay $45 for a meal for two.. checked em real quick and got my bread. Y’all don’t go here. Go to another sonic. They need better employees.

The slowest and rudest. Considering you are next to a stadium..and the location. Whomever is the manager/ owner is..its obvious they understaff for profit purposes. I will never come back here after waiting in drive through for almost 10 minutes in front of order box before someone asked for my order. THEEE WORST EXPERIENCE I HAVE EVER HAD. ...I never leave reviews.

This location charged my card twice because the printer did not print the receipt. Even afterwards I showed proof of being charged twice, they wouldn't honor a refund and suggested I should dispute with my bank. In addition, I was promised that a manager (above the store manager) would contact me and discuss further about the issue. It's been over a week and never received a call or anything. It's very upsetting how a simple refund requires so much action from a customer and not to expect a negative feedback when the customer experience has been completely negative. I hope the regional office and above have visual to all customer feedback for training and quality purposes. For the sake of customers, I hope they look into their POS/terminal system in the event when the printer fails to print a receipt as confirmation of payment, there's definitely areas of improvement their.

Dis lady the manager tharcie messed up my order and refused to take back and or give me refund. Completely screwed up my order and over charge me. She said my and fault she try to charge extra money fix my order. Worst customer service ever

Please DO NOT respond to my review. I find that very disrespectful. I don't want a response from the owner or the manager or anyone. DO NOT respond to this review. The food was very bad and a loose horse bit me in the parking lot. Again DO NOT respond.

This place is terrible is unfortunate bcs the one in Brower County is good I will never come here again btw I had my girl and her son and her sons friend easy 100 bucks worth of food I guess they don't need the business

Horrible customer service and drive thru monitors. They do not put up signs for out of service monitors or notify their customers and will speak to you like you are dumb. Save your money go somewhere else

60 people in the parking lot begging for food, at the driver up. Could not even get 1 burger at 10:20 they saying coming through the drive thru, they also have all the gates open so we could not walk inside to order food.

So came to order at 8pm. We pulled up to the drive thru. We had a car full of people and were told that we could only give one order instead of the carful and we had to come inside. The lady who was very rude to my father who is slightly hard of hearing and driving raised her voice now demanding that we must come inside. Then while inside she said we could have ordered at the drive thru and just caused us more confusion because why tell us we can only do one order at the drive thru for one person only and if there was more than once person we had to come inside? It doesn't make any sense. Plus there was absolutely no reason for the lady to raise her voice and demand we do something when she could have just asked nicely. Honestly won't be coming back here after this experience.

Imagine going to Sonic DRIVE IN for the experience of the car hop bringing your food, only to realize that people attending a game at the Hard Rock is parked in ALL of the spots because they paid for it. What in the actual hell is going on? My kids were so disappointed, and the workers did not seem to care at all. Totally outrageous. They should just close the restaurant and extend the parking lot.

My burger was cold. I asked for another one, all they did was mash the bun on the hot plate. They didn’t remake it. And the customer service is non-existing. So I’m thinking they gave me an old burger. My son had a plain burger and his was hot. I’m rethinking going to this place. It’s not what it used to be! My experience was UGH!! I went on September 9 at 2:40 pm. See who was at the register and retrain her.