Rose Misfits

Arrived at 9:02pm, ordered my food and asked for fresh mushroom chicken since the one on display looked like it was sitting there for hours, and since they had ran out of Broccoli Beef I was willing to wait for fresh string beans chicken and Broccoli Beef. As I was waiting for my food I noticed that they were calling for half orders for everything. The lobby was extremely full and half of the lobby had been closed off. We were all crammed up. There was miscommunication with the staff and kitchen since lots of people were waiting extra for their food. As I was waiting I saw people who had been waiting for fresh food after me get it first. I asked for an ETA and was told they don’t have it started, I was originally told 5 minutes wait but ended up waiting almost 35 minutes due to them forgetting about my order. I had to wait 12 more minutes on top of the 35 minutes since they forgot about the mushroom chicken. The cook hesitated to making fresh Mushroom chicken for some reason. As I ate in the lobby I saw more than 12+ people leave due to no food being ready to serve. It was all chaos and I wasn’t satisfied with this location and due to my string beans chicken to be burnt ,since I didn’t get to enjoy my food, due to my appetite going down from disappointment

+3

went to eat with family got a cub meal and a larger plate. they forgot the fortune cookies and the cub fruit snacks. then upon leaving i refilled the cub meal cup and a older asian man with glasses not wearing a name tag walked up to me and proceeded to say outloud in front of the restaurant "this is the water if you want" and when i asked what he said he said this is the water i proceeded to ask what he means and he shrugged his shoulders so i said okay and when i went to walk away tells me you need to pay for soda i then told him this was a cub meal drink and left. saying that outloud infront of people having them look at me is extremely embarrassing and beyond unprofessional from panda express this man should not be working here acting like that

While waiting in line to be attended, I witnessed the manager yelling at an employee in front of customers. This kind of behavior is unacceptable, unprofessional, and creates an uncomfortable environment for both staff and customers. Managers are expected to lead with respect, not intimidation. It’s concerning that someone who speaks to employees this way has been placed in a leadership position, and the company should reevaluate who they promote to management roles.

Leticia Quintana

The service was definitely very bad. I'm paying for my food, but they gave me a huge portion of rice and very little orange chicken.

Lucia M

Rude General Manager , we decided to get water cups and last minute we poured a little bit of soda , but the manager came up to me rude and told me “here is the water mam” . Which obviously meant he didnt like the fact i got a little bit i soda and i understood and didnt do it again . Then he kept staring us from far away , we thought he forgot about it and wasnt mad anymore , but he proceeded to point at us to the employees and whisper them something , which i think its unecessary . ive never seen a manager so rude from panda before and so stingy , and my mom decided to get up and try to pay for the drinks and he decided to argue wirh her and not let her pay but he was being rude to her telling her to pay next time because water cups are for water only , i understand the frustration but the way he handled it was extremely unprofessional , and to go and point at us with employees and talk about us was just dragging it over some water cups with a bit if soda , i will NEVER be coming back here again

Adrianna Teague

Briefly spoke (via phone) with person by the name of Jeff to ask a question about his location because the website said that the location had a drive-thru. He was very rude and hung up the phone in my face. When I called back he had the audacity to say “do you have another question” as if that’s the correct way to answer the phone. Jeff is a rude individual and should not be in customer service at all. He should be outside. Next to the dumpster, preferably! That’s more of his speed!

Thenewheather GH

The staff at this location are rude. Short with me, didn’t say thank you & just hand stuffed some fortune cookies in my hand when I kindly told her I forgot. Highest point - a good fortune. I won’t be back & let my Frisco friends not to visit either

Bianca Borges

On September 15th, around 1:00 pm, I had one of the worst customer service experiences I have ever had in my life. I went to lunch with my stepmother at Panda on Preston Road and we were mistreated by a person who I believe is Chinese and an old lady. She looked at us with such anger that it seemed like she wanted to throw the food in our faces simply because we didn't speak English. My stepmother is already an elderly lady, so she kept asking me what this was, what that was, because she can't eat just anything. This Chinese waitress had no patience at all. I felt so bad, so embarrassed, that I couldn't hide it. So much so that a gentleman who works at the same place, I believe he is Spanish, saw the situation and came to ask me if I needed anything. I told him I don't need anything. I just wanted to say that this lady is rude. She shouldn't even be working with the public because she has no patience simply because we don't speak English and don't know this food, so we needed to ask. In short, terrible service. I don't recommend that anyone go back to this place unless they change the waitress because this person is rude and shouldn't even work with the public.

Alvin Wu

Absolutely hate this location and will never visit again. Came here one other time before and the older asian lady working the front was so stingy with the portions compared to other locations. Came back recently after a two year layoff and the same lady works there!! We should’ve just turned around and walked away when we saw her. However against better judgement we decided to stick with it since we needed something quick. She is still as stingy as ever. Ordered beef broccoli for one of the sides and when a new batch turned over I saw a pile of beef. I assumed she would portion a decent amount. NOPE she only gave 2.5 slivers (see photo). Also the chow mein is dry and doesn’t have much cabbage. I do not recommend!!

Jessica Scott

I come in 35 minutes before closing and they don’t have any food left. They said they only have orange chicken and chow mein and everything else was gone and not making anything else. I would assume closing at 10 you would want customers to come in and have most options still. It’s not even the first time it has happened. Every other panda I’ve been to has not done it but this one:/

Cinthya Mauricio

First time here, I’m not from the area very stingy place with the shrimp they up-charge you to give you shrimp 🍤 to only serving me 4!!! Very loud and rude employees! Definitely not coming back!

Sariah Bushnell

I am not sure why, but every single time I have gotten food from this location yall never get my order right. I always order beijing beef, orange chicken, and fried rice. WHY DO YALL GIVE ME DOUBLE ORANGE CHICKEN EVERY TIME. I’ve gone in person and I ask for beef. The older lady usually makes the plates, and she always gives me double orange chicken. I correct her when she put double orange chicken, and she fixed it to beef. Three times that’s happened in store. Today. I ordered for pick up on the app… can you guess what they did? for a fourth time? Double orange chicken!!! Yall need to fire the incompetent employee because I am not sure if they can’t read or if yall don’t wanna make more beef? I cannot figure it out because the order was on a sticker on the box. It was also on the receipt. And yall still got it wrong. 4/4 times yall have gotten it wrong. At this point it’s no longer a mistake. It’s gotta be on purpose or someone’s just being lazy. Will not be returning to this location because this is extremely disappointing.

Jeffrey Gonzales

I hate hate hate this Panda Express location. Which is really sad because it’s the closest one to my house. And like the sick orange chicken addicted user I am, I still find myself giving these people my money. Reasons why any other location is better than this one: 1. There’s no drive through. This would be fine if there was ever any available parking for this restaurant. There’s usually parking in the shopping center behind this restaurant so it’s just a hike. 2. They are always either out of or almost out of everything! I’ve gone at all different times if the day and it’s always the same. I don’t even attempt at going in their last hour of the day because there’s nothing left and they don’t care. If you ask for something they’ll tell you no and come back tomorrow. 3. They are so rude! I have never met anyone there that has any desire to be helpful. They yell at everyone like animals, NEXT! GO AROUND! WHAT YOU WANT! I really wish they’d build another Panda Express somewhere near by so I didn’t have to choose between being yelled at and corralled like cattle to be served old cold food or driving another 15 mins to a better location.

+2

Kyla Thompson

i usually don’t leave reviews, but after this experience i feel i need to share. we did an online order 1 bowl, 1 plate, and 2 spring rolls, picked it up, and then headed home. we didn’t think to check the bag but after this we will always check to make sure, lesson learned. we got home and the bowl was correct, however the spring rolls were missing, and when we opened the plate that was supposed to have 2 servings of low mein, orange chicken, and the beef broccoli. to our surprise it only had the beef broccoli, and it was ice cold, not just from the 5 minute drive home, but like it was never warm. very disappointed!