McDonald's
Burger · Pacoima
Sobre McDonald's
En McDonald's Pacoima, te damos la bienvenida a un espacio donde los clásicos saben mejor. Disfruta de nuestras hamburguesas y patatas fritas de siempre, preparadas con la calidad y el sabor que nos han caracterizado durante años. Un lugar para compartir momentos deliciosos, ¡te esperamos!
Qué dicen los clientes de McDonald's
This McDonald's receives praise for its cleanliness, quick service, and friendly staff, especially manager Daniela. Many reviewers highlight positive experiences, while negative reviews mention slow service, incorrect orders, and occasional issues with food quality.
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Tip: Visit during the day for the best experience with friendly staff and quick service. Many customers have had positive interactions with the manager Daniela.
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Opiniones de McDonald's Pacoima
I’ve been to a lot of McDonald’s, but let me tell you I had a very good experience with this McDonald’s. It was clean customer service was very polite, greeting, and on top of that they had a mini second floor for you today, and in the atmosphere, and the surroundings were very nice, clean and easy to get into the LAX airport.
This place was great! Loved the customer service here. Food was amazing unfortunately my husband didn't help me eat it all
Whoever the manager was on the sunday night of 9/27/21 needs to be acknowledged, because if it werent for him and keeping his customers safe along with leading a great running team, I probably would have had to fight a crazy homeless man inside the store but the manager professionally diffused the situation with the aggressive homeless who was beginning to almost get physical with anyone in arms reach. The thoughtful manager even offered an area to stand back and wait for our food even tho indoor dining wasnt available at that later hour, but it was his executive decision and kind gesture that made my family and I feel safer and cared for, more than any other McDonalds restaurants or fast food restaurants that ive ever been too, thank you
The staff there are very nice the food is great and that building looks nice it's clean and I dont see a problem in the kitchen they take care of business it gets packed with people but they still get your order RIGHT! This is the best McDonald I have been to the other ones have rude staff but this is perfect
It's ok but they sometimes forget the food order and their sometimes rude and their expensive
This is one of the better McDonald's out there. Very clean. Also, McDonalds has a new pricing scheme that i like. Still all of the burger choices as before but the dollar menu has expanded to include $1 $2 and $3 items. This is a very good.idea on my opinion.
Had a great selection of the children's toys. Young lady that helped me was very pleasant and agreeable. Also, the bathroom was pretty darn clean!
Dont go every often but when i go food fresh
Best McDonalds I been always knows what I want. They have good employees, great air and great food. Their coffee here is better then the McDonalds in Osborne.
Literally my go to resturant. I love my big breakfast in the morning. The employees are so nice, I've been there so many times, they greet me with a smile and call me by my name. Great mornings
Daniela the upcoming supervisor or manager was awesome. She took care of our order in a quickness. The other ladies had me wait over 30 mins for my food. She came to the rescue
Service is fast and very professional. I've worked retail for 20 years and there will always be ups and downs. Customers are usually the a-holes. But the staff here is very consistent and always makes it right by the customer when it is not. I would never submit a poor review based on one bad visit. Chances are, you were having a terrible day to begin with and decided to take it out on this wonderful group of hard working people. It's a tough job to have to encounter hundreds of faces and personalities, each looking to gratify their own food cravings. Give them a break. Give them a chance. The effort on its own deserves five stars :) thank you to the crew of this location
They let me pee here without ordering. Very cool of them 😎
I went around 9pm and I have to give a big shout out to Jose, he made my experience perfect. Got my foood ready for me so quick and made sure I had everything I ordered. I can tell he’s a hard worker and I appreciate his effort
We celebrated my daughter’s 5th bday at this McDonalds. Karla the manager was an amazing host for my daughter’s 5th birthday celebration! From the moment we arrived, she made us feel welcomed and taken care of. She truly went above and beyond to make the day special for my daughter and our guests. Her kindness, professionalism, and attention to detail made the celebration stress-free and unforgettable. We are so grateful thank you, Karla.
Great location, busy area, wonderful employees Soda equipment does not need servicing
I had a wonderful experience at my local McDonald's the manager Daniela was very sweet and professional and made me feel welcomed. I would definitely go out of my way to visit this specific McDonald's when ever possible.
Out of town and just stopped by to grab drinks and munchies for the road. Totally clean and employees were outgoing. Other locations, especially the one at 19th St & Baseline - Phoenix could highly benefit by benchmarking this CA location!
I was here with my friend. And DANIELA THE MANAGER TOOK OUR ORDER SHE WAS VERY NICE AND POLITE I REALLY APPRECIATE HER SMILE made us feel welcomed PLUS SERVICE WAS ON POINT THANK YOU MC DONALD EMPLOYEES FOR ALL UR GREAT SERVICE ❤️👍🥰
The workers were polite and patient whenever I ordered. They make an effort to make sure your food is made and given to you as fast as they can. Even when they are busy with a lot of customers. They have great multitasking skills and the atmosphere was fine. There were no problems at all. And the place is clean.
everytime i come here the staff are so polite and kind , they always double check my order and get it right, on top of that the food is always hot , unlike other locations . everyone is smiling eac…
everytime i come here the staff are so polite and kind , they always double check my order and get it right, on top of that the food is always hot , unlike other locations . everyone is smiling eac…
This location always has everything and their ice cream machine is never broke. I've never had a bad experience here.
Nicest cleanest McDonald's I've been to in a while! Very clean bathrooms, tables and service area. Very quick service with everything as advertised. Ice cream and soda machines operable which lets …
Nicest cleanest McDonald's I've been to in a while! Very clean bathrooms, tables and service area. Very quick service with everything as advertised. ice cream and soda machines operable which lets …
This is my nearest MckiDees to my house. I enjoy the caramel frappuccinos a lot! However I hate going during the time of 4 to 9 someone's 10 because there is a line all the way to the street. Any other time is cool, but the inside is also open to order and dine out.
Love Mickey Ds. This location however, was a little stingy with my sundae. I got way less ice cream, as they didn't fill my cup up. Hence the 4 stars, instead of 5.
I have visited this McDonald's more than I can admit. Lol the coffee is delicious! But they tend to have the BAD habit to always mess up my order , no matter what time I show up there. I am always either missing an item OR given the wrong size. The worst part is arriving at your house and realizing something is missing.
The fries were lacking salt but if they got it right every time, dont think we would appreciate the perfect batches when we do get em.
They went above and beyond on more than one occasion to make sure that my order was correct. This is in regards to the evening and night shift. The manager Jenny was super kind and friendly. Definitely made an impression. Would go to again. Staff is also very friendly and understanding. The well done filet-o-fish, top tier.
It's McDonald's.\n\nMy wife loves a place between here and our home but my kids don't care for their food so while waiting for wife's food I place a pick up order for my kids.\n\nUsually it's not t…
It's McDonald's.\n\nMy wife loves a place between here and our home but my kids don't care for their food so while waiting for wife's food I place a pick up order for my kids.\n\nUsually it's not…
Lost 2 stars for not having the self pay when you self order on the self serve ordering station. You go thru the ordering process and it won't take your card so you still have to go to the cashier. It's counterproductive. It was a hot morning, it was cool inside, 5 stars for that, it was busy and the place was a little messy with some trash on the floor but that's expected when a place is busy. Food was fine, apple pies are always fresh glad they still the sugar free iced coffee. It bugged me that I had walked up to the cashier to order and she said I had to order on the selfselve station, but them I had to pay at the cashier still??
The service was too slow. I was online, then they sent me to the machine to place my order, then I had to make line again with the machines not taking cash things are worse.
What happen to the Chicken Salad? They said they no longer carry it. Other wise they were fine with the service and very helpful with their menu board. Oh one other thing, they should be able to offer it decaf coffee? If you can make it with regular coffee why not decaf? Don't get it!
Not great. Would only come if desperate. This location almost never has any ice, or any frappes besides the medium mocha. They also seem a bit understaffed, but the problem is really just the lack of ice and frappes all the time. Also, too many homeless around, and its way too dirty and hideous around this place. Those homeless have really got to go elsewhere. Sorry.
The place was nice and clean and the employees were nice and respectful the only think I had an issue with was the food I ordered a big Mac and it was kinda messy there was lettuce and sauce all over the box and buns it was hard to eat without dropping lettuce or sauce on the table
Food is consistent, but 3 out 4 times, they will find an item to miss in your order, and you will have to go back to get it. Always check your order before leaving! Update: Went back again, and we waited for about 15 minutes in the "park and order" spot. Meanwhile, we saw tons of people go through the drive-thru with their food. And we didn't even order much. The person who brought our food out apologized for the wait, but he came out seconds before I was about to just get out of the car and ask if my order even existed. I like ordering through the app so that I can take my time and not clog up the drive-thru. But I guess if you want your food "fast" then you should just be a jerk and not use the app. Lol
The morning shift was great. Great attitude and great customer service. The night shift in the other hand The manager had a BAD attitude. I had to ask an employee if there was a cashier on duty Since it took me 2 minutes to even get an employee's attention. Once the cashier arrived the customer service dramatically changed to a good service.
Lets be honest, its Mcdonalds. We all know what we are here for. This specific location however, has implemented a terrible practice when asked to pull forward and wait for your food. If there two small standy by spots are occupied, they will ask you to drive out into traffic and then park in a different business' parking lot in order to wait. I can only imagine the liability they are exposing themselves to if someone were to get into an accident while trying to comply with their request. Also they have had blown out drive through screens for over a year.
It's a franchise that's a bit stingy. won't even give me more than two pickles on a burger. The people who work here are friendly though.
As far as food quality... It's McDonald's. What would one expect? But the service and atmosphere... Very dystopian. Using a kiosk to order food... I don't like it. And that old charm of McDonald's is long gone. They're all just modern office buildings & the individuality is gone. Only the signage is different from chain to chain... Oh and the price is ridiculously expensive for crap food. Hopefully it's the last time I will have to frequent a McDonald's for lack of options.
I love Mac Donald's BUT they need to do better in the ice coffees I tasted all the grains while sipping on my ice coffee in this location never getting an ice coffee from here again thank you .
Very nice staff. Food was old. The cheese on the mcmuffin had hardened, like it had been microwaved once or twice. It was 8:20 in the morning. It should have been fresh
For the past year (not just covid ti.es) the se ond window staff continue to tell custo.ers to park around the corner and wIt for their food. This happens whether I order one thing or five. Also noted that it has nothing to do with traffic because on more than one occasion, there was no one behind me. Nust simply slow.
Ok I dont get why they make you use the kiosk, make you wait and then when you have to give them the receipt. And get in line and wait again . It's just a waste of time when they have at least 3 people just walking around .. I get it they have their own register under their name and no one glean use it but I mean really , you have to get in line 2 times?!
The food is good and fast service for the most past but the cleanliness of this place is not admirable. Especially the children's play place. The only reason why I even come into a Mc Donalds is because my daughter lives to come and play but I feel like she might be swimming in a zest pool
This McDonald's chain is just very unprofessional. I live around the area and believe me when I say they could have you wait over 20 minutes for just 2 Mc Chickens. They confuse your order with another's customers orders and poor customer service skills the employees have. If your around this McDonald's chain your better off just going to Jack N The Box just up the street.
They always get my order wrong when I drive threw. Mornings are very busy. Tables in dining room are not always clean. Besides that it is a nice building with all the updates. Two lane drive threw makes drive threw fast.
This review is only for my drive thru experiences not for dinning or ordering inside. For this specific location always double/triple check your order before leaving the drive thru. I would say 50% of the time your order will be exactly how you ordered it. The other 50% would be completely wrong. This has happen to me on multiple occassions and yes even though they repeat your order when you are paying there is always so type of miss communication from the cashier to the pick up not sure why. Yes I keep returning due to the fact it our local Mc D's and yes it can be a headache to always double check my order. As far as the staff very friendly and professional had never had an issue my self with the staff and they always correct my order with out any push back. This location has plenty of parking and drive thru can be about a 15 min wait depending on the time of day you go since this location does get very busy.
McDonald's used to open kids' imaginations with their designs and play areas. Now they look like they're preparing to be rashin centers.
Fast food employees don't deserve $20 an hour. Can't even get the order right. Always forget to add the sauces they asked if we want.
Subject: Incorrect Order and Missing Items in My Meal Dear McDonald’s Customer Service, I am writing to express my dissatisfaction with a recent order I placed at your restaurant. Unfortunately, my experience was far below the standard I expect from McDonald’s. First, I ordered a 6-piece Chicken McNuggets, but only 4 pieces were included in my order. Additionally, the barbecue sauce I specifically requested was missing entirely. These errors not only disrupted my meal but also made me question the quality control and attention to detail at your establishment. As a loyal customer, I trust McDonald’s to provide accurate and consistent service. However, this incident has left me disappointed. I hope you will address this issue seriously to ensure
Friendly service and they got my order right but it’s been a month since their Latte machine is not working. You would think they would’ve called someone to fix it by now.
Gosh, breakfast used to be pretty dang good. Their coffee, better than Starbucks. Not anymore. They're iced coffee as it comes used to remind me of how my grandpa used to make it. Just the right amount of sweetener and cream. Now you get a thousand questions when you order an iced coffee, and when you say regular, I don't know what happened, it wasn't the old iced coffee from 5 years ago. The hash brown is always soggy, like they forgot and how to fry hash browns. I sure hope they try better. All the workers were friendly, but the management needs to step up and help them get it right.
Spent 2.58 for a large drink with 1%sprite syrup and 99% carbonated water🫠.
for the past couple of orders I get through the drive thru, I have had missing items. I have to drive back to the restaurant to get my items.
Just came to McDonald's at 1130am and just ordered a 10piece nugget meal .. nothing crazy when I arrived to pickup window two cars were already in the waiting line and can you believe they told me …
Brand new and already then worst. Night shift doesn't care about serving food. 1245 am and no response on intercom. I pull up and a young lady gives me the the nuh huh gesture.
Brand new and already then worst. Night shift doesn't care about serving food. 1245 am and no response on intercom. I pull up and a young lady gives me the the nuh huh gesture.
Customer service is nonexistent. Why should I park at 11:15 PM with one person behind me. The little girl at the drive thru wanted to save her drive thru time she said?? You guys want a record for …
This is by far the slowest McDonalds in history ... horrible customer service definitely my last time ever here
I ordered a $5 mcchicken meal through the drive thru. Didn't even get my receipt and when i arrived home to my surprise a long piece of hair was found on my McNuggets.
There was chicken in my burger and when I confronted worker she said to get out and the manger did nothing and kicked me out
I walked in and was pleased to see there was no line so I went up to the counter and was waiting for 5 minutes so somebody can help me out. The employees and the manager just looked at me and didn'…
If you wanna buy Mc Donald's just buy it somewhere else their was hair in my food the burger was not cooked properly and the fries were cold to end it off they make you wait 40min to an 1hr to make…
Always huge lines at night. You're in line for more than 20+ minutes! Only to get to the window and find out they only have fries and pastries available! Just shut it down, why waste our time if ev…
Went by to use curbside and couldnt even use it. I had to order my order inside since your system wasn't working apparently. Orderd chicken nuggets and fries and left with nothing. Was given a 220 …
Went by to use curbside and couldnt even use it. I had to order my order inside since your system wasn't working apparently. Orderd chicken nuggets and fries and left with nothing. Was given a 220 …
One time I buy ice coffee, in my ice coffee is only ice, and the another time y buy one large fried fries, and the container have only the half of it, really sad moment.
They need to change their dining hours on the door. I was forced to wait in their long slow drive thru when all I wanted was an ice cream cone. On top of that they're menu In the drive thru is brok…
McDonald's now these days is like going to a hospital. COLD AND EMPTY. A customer has to use a machine to order their order because they don't want to pay real people with a pleasant smile. I'm not surprised if they have a machine preparing our food. Horrible
The order was so small. The order was not given at pick up window. I pull up the girl is giving me a bag of food instead of 1 single large Sprite easy ice. No that not mine no food just drink. She looks at board Im assuming a 2nd lady walks up says with rudeness in her tone Do you have your receipt. She looks at it and hands it back 2nd lady made the soda gave rude lady it. She doesnt say sorry and her rudeness in her voice Have a nice day.
I wasn't even going to complain since I didn't receive a straw n I got chicken nuggets n they never asked what kind of sauce I wanted and on top didn't even put BBQ at least to give me some type of sauce only ketchup . But I was gonna eat my big Mac I open it the bread is burnt! What is that . Who is gonna be happy and eat that I would call n complain n go switch my order but it's late n I have my baby asleep . Really not cool . I took a picture of it too . 😷😞
Very poor service and my grandmother couldn't even park and get out with her wheelchair because a security guard was to fat and lazy to walk in and get his food and took the last available handicapped spot. The manager said he can park wherever he wants hes and officer, NO HE IS A SECURITY GUARD NOT A COP!
Every time I visit this mc donalds location the fries taste old, they are cold and stale. The burgers taste like they were made the day before and warmed up when ordered. Asked for bbq sauce and I got ranch.
To many mistakes making my food 5 time in less than 15 I keep telling the mean manager she the manager n she keep making to many mistakes so I cancel I ask for my money back ..in n out ..the best
They've gotten every order that I've placed there wrong. The frys are only filled half way. The mobile ordering never works. Anyways check and make sure you have everything and you're not being overcharged. If it wasn't the only McDonald's that was close, I'd go somewhere else.
I usually don’t put Review in but Fr Fr this McDonald’s be messing up my orders like all the time … if you order a double , you will get a single and with all things you ask to not put in the burger … fries are always cold
Horrible experience they gave our drive thru order to the car in front. We had to wait for a whole other other.
The crew tonight is definitely in some need of customer service training. After taking a cars order behind me first they decided to provide me with a meat that seems to be missing a big piece. Disgusted with the service 👎 too bad 0 stars is not possible.
Placed order on the app so I wouldn't have to wait in line for long, arived st this location and still had to wait 30 minutes for my food, would had been more if I hadn't gone In and asked then 2ce for my order... staff and managers need to have more sense of urgency when they are so backed up in orders. The only one I saw in the front working hard was the cashier as she was taking orders and helping out the rest of the team getting orders out.
This is one of the most consistent McDonald's chains providing me with the most unsatisfactory frustrating experiences EVERYTIME. I'm not sure if it's just my luck, but each time I've had to resort to grabbing something quick from here (don't come often) throughout the years, there's always something wrong. Missing something, has something extra, wrong order, quality is not good, bad customer service; the most current one being today. Person behind register took my order wrong TWICE. Once at order point, and then again at payment window. I even broke down the total of sandwiches I was asking for (4 orders of 2 for $5=8 sandwiches.Very straight forward.). After finally clarifying that issue, I got to the pickup window and I was still missing 4 sandwiches. 😤 Of course I had to make another payment and pull over to the curb to wait. 4 cars plus another one that was also put on hold got their orders and left. I was just about to lose my s**t and on the verge of calling them on my cell to check if they had forgotten that they received payment for 4 more sandwiches when I see a kid coming with my order. I understand the pace and demand of a fast food chain having worked for a year during my college years in one, but if there's no improvement on the service, and quality after being opened for so long, whether it's a high end restaurant, or a fast food chain, there's something wrong with management, and clearly with me since I keep coming here.
I'm not a fan of McDonald's. I, personally have not eaten at this place in quite some time for several reasons. I just brought my niece to this place so she could have an ice cream because it was a hot day but they told me their ice cream machine was not working after making a perfectly good ice cream for someone before me. I was very disappointed.
Went to get my son a happy meal since he saw the commercial and wanted a toy. But when we got home he opened it and guess what's inside a connect 4 toy???? Why would McDonald's do that to a kid??? Thats wrong. Update: Went today 10/7/23 order a large fries, and when looking in the bag at home, I noticed it was filled halfway smh. Worst ever!!!
We ordered our coffee at the new kiosk. It took us 15 minutes to get two cups of coffee. I had to speak to two different people for me to get the coffee that was sitting on the counter getting cold. Very dissatisfied with the service! They need to do better!!!
They gave me 9 chicken nuggets when i asked for 10 👹 McDonalds count your days you lost a loyal customer 😇 btw i dont recommend getting a bag because they charge 10 cents now 🌚
Absolutely disgusting, filthy location. No soap in either bathrooms despite asking staff and manager to fill it, twice. And one of their workers came and used the bathroom and did a less then 5 sec rinse with no soap. I would give it 0 stars if i could for their lack of care for simple hand hygiene and will NEVER eat from this location again as their food is very likely contaminated.
Ordered through drive thru and they told me at the window to park in front and that someone would bring the order to me. Waited for 20 minutes and they didn’t bring the food. I then went inside to ask for it and it was not ready and when they gave it to me, fries were missing. Management didn’t even apologize for the inconvenience. Worst customer experience ever. Never returning back to this location.
Secondary drive thur is NEVER open. Been going here for the last 2 weeks and its always closed. It really slows down productivity. Employees and manager case less. Less work. More lines with cars pulled up. Avoid this location
Terribly rude staff (Mexican man early 20s scruffy mustache). Closed 15 minutes early and wouldn’t let an 8 year old use the bathroom. Avoid all McDonalds since they apparently permit that sort of behavior.
They're accepting walk ins but i was told to look at the Drive thru menu to order. Once I ordered my simple order of only 3 2 for 3 the girl got it all wrong. I didn't think she would mess up such a simple order thats why I didn't check before we left. Once I got home I notice the mistake, left it alone but then I realize there was more than that so went all the way back to THAT McDs just so that she can make the same mistake and still didn't even bother to offer any Mcnothing for the troubles she put me through. The way she gave me what was missing I wouldn't doubt it if she did something to my food wasn't even fully wrapped. She. It wasn't worth saying anything else. Just feel bad for the girl and her slow way of learning.
The worst garbage that's sold as food in America. You already know what's up with McD's so why are you going to eat there? And why would you feed it to your kids? Less than zero stars.
I don't know how to handle orders from online , front and drive thru .. not organized and making an order for fries and ice cream from front almost 35 min
This morning I walked in needing to use the bathroom the worker was cleaning them he was done as soon as I ask to used it he started pretending to do something he left the sing on where it says out of order for cleaning wile he went and drink coffee it tuck like 10min before I ask someone else to please let me used and then the manager came out and need it to ask this worker if he was done he was done since I got there and still didn't let me used it I need to wait another 5 min I total I waited like 15 min wasn't able to used the manager didn't care so was the worker I spend a lot of money in this places I never write a review but this time I felt humiliated all I need was to used a bathroom. Bad management I guess since I wasn't holding a recipe on my hand didn't deserve customer service. PS: it wasn't even bussy
They have me waiting for about 20 minutes, I didn't hear my number being called, nor did they go to my table to serve my food. What's the point of getting the locator number. Waited in line and got my refund faster than getting my food.
Food is fine but they have this ridiculous philosophy where they make you park to the side even when there is no one behind you in the drive thru lane. This is annoying to the customer and unsafe for the employees but you know the management here does not care. It’s all about lying to corporate to make it look like you are getting your food fast. Which actually you get you food slower. I hate this location!!
Very slow 24 car waiting in line I think they don’t want to work
The only reason I give them one star is because it doesn’t allow me to give ZERO stars! I’ve worked in fast food restaurants before, and the key to making a happy customer is good customer service. And sadly, this place lacks that. The employees constantly make mistakes, and when it’s brought to their attention, they take offense and don’t even try to apologize for their mistake. I’ll never be going to this place AGAIN, I don’t see the point in spending money in a place where the employees have ugly and horrible energy.
Worst McDonald’s ever ! I found a hair at the bottom of my ice coffee cup and I felt so sick to my stomach. Not only that but I asked the girl for ranch she seamed upset and said she had already put some in the bag. Got home nothing no ranch. Idk why I keep going back never give me any ranch !
I wanted to reach out about a few recent orders I’ve had where items were missing. The first time it was a couple of mistakes on the sandwiches, and then on the second and third orders, it was sandwiches and apples missing. Even after mentioning it, nothing seemed to change, which has been a bit frustrating. I hope this can be looked into and fixed so it doesn’t keep happening. I’d really appreciate it! Although the trust has been broken i hope you continue to improve when it comes to customer service.
Latte machine hasn’t been working since forever. The establishment is a bit dirty at times during the day and couple of times they didn’t have the original takeout plates they gave me my food in one of those white takeout boxes you get at the taco stand, It was funny. It’s clear management isn’t doing a good job at ordering their supplies and fixing their machines (unless they are lying and the latte machine is ok).
The staff seemed overwhelmed by a normal breakfast rush. My order took 20 minutes for dine in. They seemed annoyed when I asked about it, even though the order did not show on the screen. They employee was even more annoyed when I didn’t pick the order up at the counter fast enough when I requested table service. I had to leave an expensive laptop unattended to carry the tray over. Maybe next time they will be in a better mood.
Be prepared to pay for your "bag" 🤣🤣 Ridiculous... take your own if you don't wanna pay 🤣🤣 never experience this at any restaurant in my life
I had missing item in my online order twice waited 40 min to get my replacement food
Spent $59 and they missed 2 burgers, skimped me out on my daughter 6 piece and only gave her 4, Fries were half full, cold, and soggy. Worst part, I saw RATS AND ROACHES.
They weren't even busy and still got my order wrong
Be very careful ordering online, they cancel my order for no reason. They must be taking care of. I’m a lawyer
The girl in the drive-thru with the glasses is unprofessional and only gave me half of my order. She accused me of making the mistake of not being able to read the screen at the left-hand drive-thru that looks like it caught on fire. Why would you show two different sandwiches and not ask me which one of the two i wanted? That made me think it was number 8, but she just went on a rant on how it was my fault instead of helping fix the mistake. When she finally says she'll fix it, she only gave me one sandwich, and i had already thrown away the first one because it was one that i dont like. She needs better training or another job in the kitchen where she doesn't deal with customer service.
Went today at 10:58 am Got two deluxe breakfast and to my surprise found a bitten biscuit and missing both hash browns from the order. The customer service was the most absurd attempt in the world, they were rude and a didn’t share a single bit of empathy. This place has became the worst McDonald’s in the valley, i for one will not spend a single cent here again, I recommend you stay away as well, or if you like being treated like a animal and being ripped off, go for it.
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Pacoima, CA 91331
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