Olio Panini Bar

No one is present to actually serve you. When you order via the QR code, the order goes to Ember, which is a 5 minute walk away, to deliver to Olio. The girl delivering was working hard, but ridiculous that there is no notice that this is how they'll serve you.

I’d love to rate the food, but after 2 hours, and their order tracking saying my food was here, I have still received nothing. At least the photos of the supposed food look good.

Very bad service. Order through a QR code, does not work. The cook is waiting, sitting, doing nothing. Does not want to help you

John Strunc

I’d love to rate the food, but after 2 hours, and their order tracking saying my food was here, I have still received nothing. At least the photos of the supposed food look good.

m gr

Very bad service. Order through a QR code, does not work. The cook is waiting, sitting, doing nothing. Does not want to help you

10 of us waited 45 minutes after ordering on our phones. No staff. Food never came. Would have gone somewhere else had we known. 4.5 flight hungry now. This place needs a "closed" sign at all times.

Waiting for my flight at IAH and naively believing their promise to deliver real food ”fast” directly to my seat, I submitted a dinner order around 6:30pm on a Friday night via the QR code. It looked like my card had been charged and I got ”your order is being prepared”. An hour later I realized that the place was closed, so I’m clearly not going to get any food. At that point it was too late to get any other food. Submitted a request for a refund but I don’t even know if they have charged me or not at this point. Hopefully not. Edit: ridiculous response by the owner below. What is there to "learn and address" in this case beyond stopping the ridiculous practice of accepting orders and charging people while being closed. My card was indeed charged and I have seen no trace of any efforts to provide a refund over a week later. Unbelievable that the IAH airport is OK with this.

Totally unacceptable. I ordered some drinks here during a layover. It appears that the workers are working through different spots within the airport. I waited two hours for my first round of drinks and still have not received the rest of stuff that I ordered.

Sat down at a table at Houston Airport at 6pm and saw you could order food to the table quickly with a qr code. Scanned and ordered a chips and Heineken from Olea Panini bar. The system took my order, I walk over 20min later to find the restaurant completely closed with no one working...

Had a long layover in Houston and construction was going on towards terminal C. Decided to have breakfast. I was the only one there, but didn’t realize it would take an hour to get my food another hour to get my receipt. Glad I wasn’t in a rush, otherwise it would have been a different story. Don’t recommend to travelers with little time. But if your layover is at least over 2 hours, you’re cutting it close. Overall, I don’t recommend this place or any of the OTG restaurants. Go elsewhere and save yourself some time or avoid eating around terminal C14 area.

DO NOT order food from them. I was the only one there and ordered a small sandwich - no special order. It never came. I waited an hour and a half... finally, I asked for a refund. Which I then heard nothing about - no confirm via email or text like for my order. So, probably wont get that and will have to report as fraud... Just DONT DO IT to yourself. Even if its more expensive (and it's not) just go somewhere else!

There was no one helping the customer, the “bartender” was chatting with friends and not doing her job. I had to wait more than 20 minutes for a mimosa. The cook was the only nice person there. So overpriced for that terrible service.

Welp. I wasn't going to write a bad review because of the service because I firmly believe people have their days. I also over heard what seemed to be the person who helped me's first day. And I don't believe in crucified someone for mistakes that are not their fault. So I submitted a comment card/ survey form about the service and my food taking over 40 minutes but did not post publicly. But then. I got food poisioning. After over 40 minutes of waiting I asked the server if they knew how much longer my food was going to take. After some fumbling and maybe 5 minutes I recieved a lukewarm omelet with a sad excuse for home fries. The "brisket" had a strange taste that I mistakenly attributed as gamey, and thought perhaps they use grass fed beef. Why? Well, no one trained the new person properly and they didn't know they were supposed to go pick up my food from the central kitchen. Mine and 2 other meals had apparently just been chilling in the window. Now I can usually, let that slide but I got horrific food poisoning. It was coming out of both ends. I'm in the food service industry and have a few Certifications. I understand food poisoning, true food poisoning does not occur immediately. I was violently ill about a day and a half after my meal here at Olio. I had a fever, chills, vomiting up even the tiniest sip of water. Spent the first 2.5 days of my vacation in bed, sweating, praying my guts would stop twisting themselves into knots and that I could make it to the bathroom. Do you know how absurd it is to get food poisoning on vacation and it's NOT from the developing nation's street food? Anyways, I updated my comment form to OLIO and no one responded about any sort of food investigation to prevent further harm so I am placing this on google for all to see. :)

This place is a dump. I was greeted, then five minutes later wondered why no one had asked me for my order. The waitress was sitting down at a table eating her own lunch. I ordered, and twenty minutes later there was no food in sight and my plane was boarding. The cook was on his second day and had no one helping him, had no idea what he was doing. Don't waste your time or money here.

Absolute garbage service, items not delivered after 2 hours of waiting, customer service line dead ends into nothing, zero way to get money back. What an absolute joke of a company.

Bartender condescendingly asked me if I knew how to pay before I even finished with my drink, less than 10 minutes after I sat down, asked no one else even though many other people were sitting there (I was the only Black one). After I asked, “Why wouldn’t I know how to pay?” He said, “ We just want to make sure everyone pays for the things that they get.” I was more than willing to pay and never intended to steal a glass of wine from an airport bar… Just don’t go. There’s better bars/food in the airport without the microaggressions.

Took 45 mins and asking the server for someone to reply that they did not have the coffee that I ordered and to get a slice of pecan pie. Absolutely terrible service. Had to takeaway my order so I didn't miss my flight.

Mattias Eriksson

Waiting for my flight at IAH and naively believing their promise to deliver real food ”fast” directly to my seat, I submitted a dinner order around 6:30pm on a Friday night via the QR code. It looked like my card had been charged and I got ”your order is being prepared”. An hour later I realized that the place was closed, so I’m clearly not going to get any food. At that point it was too late to get any other food. Submitted a request for a refund but I don’t even know if they have charged me or not at this point. Hopefully not. Edit: ridiculous response by the owner below. What is there to "learn and address" in this case beyond stopping the ridiculous practice of accepting orders and charging people while being closed. My card was indeed charged and I have seen no trace of any efforts to provide a refund over a week later. Unbelievable that the IAH airport is OK with this.

Justin M

Absolute garbage service, items not delivered after 2 hours of waiting, customer service line dead ends into nothing, zero way to get money back. What an absolute joke of a company.

Ed Hilla

In 20 minutes not once did the lady come up and asked me what I wanted

Kurtis Metz

Sat down at a table at Houston Airport at 6pm and saw you could order food to the table quickly with a qr code. Scanned and ordered a chips and Heineken from Olea Panini bar. The system took my order, I walk over 20min later to find the restaurant completely closed with no one working...

Manasseh Mark

Totally unacceptable. I ordered some drinks here during a layover. It appears that the workers are working through different spots within the airport. I waited two hours for my first round of drinks and still have not received the rest of stuff that I ordered.

Julian Bateman

DO NOT order food from them. I was the only one there and ordered a small sandwich - no special order. It never came. I waited an hour and a half... finally, I asked for a refund. Which I then heard nothing about - no confirm via email or text like for my order. So, probably wont get that and will have to report as fraud... Just DONT DO IT to yourself. Even if its more expensive (and it's not) just go somewhere else!

Noel Navarro

Had a long layover in Houston and construction was going on towards terminal C. Decided to have breakfast. I was the only one there, but didn’t realize it would take an hour to get my food another hour to get my receipt. Glad I wasn’t in a rush, otherwise it would have been a different story. Don’t recommend to travelers with little time. But if your layover is at least over 2 hours, you’re cutting it close. Overall, I don’t recommend this place or any of the OTG restaurants. Go elsewhere and save yourself some time or avoid eating around terminal C14 area.

Inci Caballero

There was no one helping the customer, the “bartender” was chatting with friends and not doing her job. I had to wait more than 20 minutes for a mimosa. The cook was the only nice person there. So overpriced for that terrible service.

Aileen Cruz

Welp. I wasn't going to write a bad review because of the service because I firmly believe people have their days. I also over heard what seemed to be the person who helped me's first day. And I don't believe in crucified someone for mistakes that are not their fault. So I submitted a comment card/ survey form about the service and my food taking over 40 minutes but did not post publicly. But then. I got food poisioning. After over 40 minutes of waiting I asked the server if they knew how much longer my food was going to take. After some fumbling and maybe 5 minutes I recieved a lukewarm omelet with a sad excuse for home fries. The "brisket" had a strange taste that I mistakenly attributed as gamey, and thought perhaps they use grass fed beef. Why? Well, no one trained the new person properly and they didn't know they were supposed to go pick up my food from the central kitchen. Mine and 2 other meals had apparently just been chilling in the window. Now I can usually, let that slide but I got horrific food poisoning. It was coming out of both ends. I'm in the food service industry and have a few Certifications. I understand food poisoning, true food poisoning does not occur immediately. I was violently ill about a day and a half after my meal here at Olio. I had a fever, chills, vomiting up even the tiniest sip of water. Spent the first 2.5 days of my vacation in bed, sweating, praying my guts would stop twisting themselves into knots and that I could make it to the bathroom. Do you know how absurd it is to get food poisoning on vacation and it's NOT from the developing nation's street food? Anyways, I updated my comment form to OLIO and no one responded about any sort of food investigation to prevent further harm so I am placing this on google for all to see. :)

Darren Low

Took 45 mins and asking the server for someone to reply that they did not have the coffee that I ordered and to get a slice of pecan pie. Absolutely terrible service. Had to takeaway my order so I didn't miss my flight.

Bill B

This place is a dump. I was greeted, then five minutes later wondered why no one had asked me for my order. The waitress was sitting down at a table eating her own lunch. I ordered, and twenty minutes later there was no food in sight and my plane was boarding. The cook was on his second day and had no one helping him, had no idea what he was doing. Don't waste your time or money here.

Adrienne Mann

Had nice bar tender come over from his regular bar to help out as we saw literally zero staff, only to see the managers yell at him for not knowing where tables were. Obviously they were too busy doing nothing to help him out. Poor guy.

Aliyah Gardner

Bartender condescendingly asked me if I knew how to pay before I even finished with my drink, less than 10 minutes after I sat down, asked no one else even though many other people were sitting there (I was the only Black one). After I asked, “Why wouldn’t I know how to pay?” He said, “ We just want to make sure everyone pays for the things that they get.” I was more than willing to pay and never intended to steal a glass of wine from an airport bar… Just don’t go. There’s better bars/food in the airport without the microaggressions.