Starbucks

I love everybody who works here. Always so nice. I used to frequent here before I got energy drink addicted and I absolutely adore their drinks. Their interior is also really calming and nice to study! Good work team for uplifting experiences and a very clean facility.

The service here is exceptional. There have been a few hiccups with the pandemic, but overall, everyone at the store is a pleasure to interact with. At this location, you get service with a smile, and several employees really try to make that connection with their customers. You can tell everyone works really hard to keep up with the high demand. Thank you Kristen for all your hard work!

Jillian Bennett

I come here often and my order is always perfect, everyone is very friendly and helpful. Today seemed busier and/or short staffed and I still got my order really quickly. Monkey was really sweet and very hardworking- she was on top of everything during a rush. Definitely appreciate her and everyone else at this location

Usa Green

I’ve been to Starbucks at Westlake Village since I moved here 8 years ago. The people there are so friendly and welcoming. As soon as I walked into the door they all said hello and called my name. They are always make me new drink if I didn’t like the one they made me. This Starbucks is #1 on my list. Thank you, U Green ♥️

Tori Magallanes

I love everybody who works here. Always so nice. I used to frequent here before I got energy drink addicted and I absolutely adore their drinks. Their interior is also really calming and nice to study! Good work team for uplifting experiences and a very clean facility.

Andy Au

Amazingly efficient. I have a dedicated person to organize the mobile orders. Make your mobile order on the app, Barista's will get working on your order right away. And it will be coordinated for pick up by the dedicated employee who is monitoring all the drinks and orders and people's names. Walk up, tell them your name andA dedicated employee will hand you your order and a straw and a stir stick and napkins if necessary

Michael Licursi

The service here is exceptional. There have been a few hiccups with the pandemic, but overall, everyone at the store is a pleasure to interact with. At this location, you get service with a smile, and several employees really try to make that connection with their customers. You can tell everyone works really hard to keep up with the high demand. Thank you Kristen for all your hard work!

Joanna Barajas

Another delightful experience. Both seating indoor and outdoor are comfortable. Staff is friendly and helpful and it seems a lot of people know each other in the community. The place feels friendly and nice. I especially love the outdoor seating, partially shaded and a great place to work.

Small location with high traffic. I would recommend ordering ahead if you want to avoid a long wait time. Drink came out good but a little messy. I was pleased to see this location had the ingredients to make my drink. Thank you, Starbucks would of been a long day without you.

Robert Ceballos

Small location with high traffic. I would recommend ordering ahead if you want to avoid a long wait time. Drink came out good but a little messy. I was pleased to see this location had the ingredients to make my drink. Thank you, Starbucks would of been a long day without you.

I like the dark roast coffee, I got their a bit later. Unfortunately, for me, Star Bucks ran out of the dark roast. The server did offer me an option. it just wasn't what I wanted.

Donna Dumas

I like the dark roast coffee, I got their a bit later. Unfortunately, for me, Star Bucks ran out of the dark roast. The server did offer me an option. it just wasn't what I wanted.

A’sHat SelfieStick

While waiting for our work shift to start, we Bay Area boys stopped here from our morning coffee. Unusual for a Starbucks, it was mother&daughterish version of a “Cheers” theme song environment. (The motherish cashier worked well together with the daughterish barista as if they were thought obviously not). They said hi to the regulars on a first name basis. It was a fun coffee shop experience to witness in an out-of-town experience.

This store needs to work on being more efficient. Somehow they need a bigger location, more staff, more machinery, or something because right now it takes forever to get a coffee. The tables are always full and the ones outside are usually wet or dirty. Other than that, they do a good job with your order and always are happy to remake it if it’s wrong or unsatisfactory

I generally cannot stand Starbucks coffee, but this one has great vibes and was in a great town. I’d go here again specifically because of its location

Caleb Hart

I generally cannot stand Starbucks coffee, but this one has great vibes and was in a great town. I’d go here again specifically because of its location

Camille Elasky (Camille e)

This store needs to work on being more efficient. Somehow they need a bigger location, more staff, more machinery, or something because right now it takes forever to get a coffee. The tables are always full and the ones outside are usually wet or dirty. Other than that, they do a good job with your order and always are happy to remake it if it’s wrong or unsatisfactory

Horrible coffee. Pleasant service. Watch your possessions! Leave anything behind and it's guaranteed someone will claim it for their property. With the boarder open and people paid to fly in to pickpocket, thieves lurk everywhere and they are "Professional pickpockets ". They will leave no trace of ever entering your purse and taking your credit cards, while they then call another to use it to purchase online. Perhaps they get into other things as well?

I used the online ordering app because this Starbucks is always a nightmare. They always are filling the online orders before in person customers also. Anyway I order it at 11:28 and my order was never filled according to the app. It continuously said “order in progress”. Finally at 11:55 I decided to just go there and finish waiting for my order. Of course I walk in and there are 15 drinks and several food items for “online orders” waiting. Including mine. My sandwiches were soggy and the ice in all my drinks were melting. They messed up both my coffee orders. When we asked the head barista why my app still said order in progress she said “we have no control over the app”. Excuse me?? I would assume when a human makes the order then a human must also tell the computer it’s ready. Not sure the coffee shop is being run by robots quite yet. It was unbelievable.

Extremely slow. Don bother coming here just go to the one across the street. Every time I order here from the app my order isn’t ready until 20 minutes after the expected order time

We ordered a grande hot chocolate with soy and without mocha sauce. They gave us a hot soy milk without chocolate, We were already several minutes away before we had to backtrack. We went back in. They didn’t apologize: The baristas said they messed up and then chuckled. The same person who made the first drink made a 2/3 full bland beverage. So basically the inexperienced person who messed up our first drink was also tasked with making our drink correctly and failed to do so second time. If they apologized for the inconvenience I might have more of a sense of humor. They didn’t. I’m not amused. Not ever going back to this location and we go several times a week.

Terrible experience. Ordered an iced espresso drink. Still wasnt ready after 20 minutes. Had to leave without it. Really disappointing. I never go to Starbucks - should have known better 👎🏼👎🏼👎🏼👎🏼

You’re either keeping up with the morning rush, Or you’re actually holding up customers from getting to work on time. If I were an employee on the clock, I would have trouble watching an accumulating line of several customers waiting, while obliviously working in slow-motion and prioritizing conversation. And as the security camera watches customers leave that no longer want to wait. The customers’ time is just as valuable. But these baristas seem to have no trouble turning a blind eye. Some employees are just standing there, having mastered the illusion they are doing something. If Management was proactive, customers should never to reach out to Corporate. And there’d be less reason to say “Sorry”, which has practically lost all meaning since it’s so overused.

The worst. Just watched them refuse to give a Sheriff deputy a cup of water! They laughed about it when he left.

Lea Ward

The worst. Just watched them refuse to give a Sheriff deputy a cup of water! They laughed about it when he left.

Elisabeth Lewis

Terrible experience. Ordered an iced espresso drink. Still wasnt ready after 20 minutes. Had to leave without it. Really disappointing. I never go to Starbucks - should have known better 👎🏼👎🏼👎🏼👎🏼

Mara

We ordered a grande hot chocolate with soy and without mocha sauce. They gave us a hot soy milk without chocolate, We were already several minutes away before we had to backtrack. We went back in. They didn’t apologize: The baristas said they messed up and then chuckled. The same person who made the first drink made a 2/3 full bland beverage. So basically the inexperienced person who messed up our first drink was also tasked with making our drink correctly and failed to do so second time. If they apologized for the inconvenience I might have more of a sense of humor. They didn’t. I’m not amused. Not ever going back to this location and we go several times a week.

J F

You’re either keeping up with the morning rush, Or you’re actually holding up customers from getting to work on time. If I were an employee on the clock, I would have trouble watching an accumulating line of several customers waiting, while obliviously working in slow-motion and prioritizing conversation. And as the security camera watches customers leave that no longer want to wait. The customers’ time is just as valuable. But these baristas seem to have no trouble turning a blind eye. Some employees are just standing there, having mastered the illusion they are doing something. If Management was proactive, customers should never to reach out to Corporate. And there’d be less reason to say “Sorry”, which has practically lost all meaning since it’s so overused.

Gloria J Krause

Horrible coffee. Pleasant service. Watch your possessions! Leave anything behind and it's guaranteed someone will claim it for their property. With the boarder open and people paid to fly in to pickpocket, thieves lurk everywhere and they are "Professional pickpockets ". They will leave no trace of ever entering your purse and taking your credit cards, while they then call another to use it to purchase online. Perhaps they get into other things as well?

Lauren Turner

I used the online ordering app because this Starbucks is always a nightmare. They always are filling the online orders before in person customers also. Anyway I order it at 11:28 and my order was never filled according to the app. It continuously said “order in progress”. Finally at 11:55 I decided to just go there and finish waiting for my order. Of course I walk in and there are 15 drinks and several food items for “online orders” waiting. Including mine. My sandwiches were soggy and the ice in all my drinks were melting. They messed up both my coffee orders. When we asked the head barista why my app still said order in progress she said “we have no control over the app”. Excuse me?? I would assume when a human makes the order then a human must also tell the computer it’s ready. Not sure the coffee shop is being run by robots quite yet. It was unbelievable.