KFC

Very friendly and service oriented

Yummy! I had to wait about 15 min for extra crispy to finish cooking which I was ok to do. They brought my meal out to me and when I got home, they had upgraded my meal because of my wait. How awesome that was...THAT'S Customer Service. I called to thank them.

Nice 0lace to eat traveling north we stopped around early evening. Clean, well lit, friendly staff. It wasn't crowded. We ate , food was fresh, well prepared and service was fast. I would stop again when traveling.

Assistant manager Stacy was extremely helpful in helping me order and set up my google wallet to pay. She was friendly and since I am an elder female she had to remove a homeless man that was bothering me at my table. Great service.

Thank you for hooking me up for food. I was starving. Thank you again

The restaurant was horrifically busy when we visited, but the team (especially the manager) did a good job of handling it. Food was great, bathrooms less so, but it was still acceptable. Kudos to the manager.

Under new management and seem to be staffed properly. All of the employees are new and it’s like a completely different restaurant lately. The chicken we had the other day was probably the best Chicken I’ve ever tasted. They had ran out of several things that were on the menu, but compensated by hooking it up with extra potato wedges. I’m sure the new managers will get into the swing of things and order what needs to be ordered so they don’t run out of menu items. It takes time.

The food is great, but mysteriously their lobby is closed. I have to give them a great deal of credit for trying to please their customers. I asked if they had root beer, which they don't...the manager came out to the counter and told us that she would be speaking to her soda rep about adding root beer to the menu...pretty darned cool!

Williams, Arizona KFC. I wasn’t real sure how to rate this. I ate here twice while traveling to Fort Worth Texas. The first time was great no problems. The second time they needed to cook extra crispy chicken which was going to take 20 minutes. I said OK, I’ll wait. Unbeknownst to me they made a meal and set it on the counter but failed to call my number. It’s sat there for 20 minutes until someone figured it out. I left with my meal and drove back to the hotel. Of course, the chicken was cold, it contain no silverware, and no butter or honey for the biscuit. Things happen and I totally understand it. I was really looking forward to a hot meal. Would I eat there again? Yes. I just got lost in the shuffle apparently.

Been waiting 20 minutes. When we ordered and asked for a 16 piece meal, they wait a minute let me check... they countered with an additional 20 minute wait. I said fine. They countered again with 1/2 and 1/2 original extra crispy. Again I said fine. I also ordered 12 wings Nashville hot, they said hang on... all out. I said fine Buffalo. Again told to hang on. Finally yes I can have them. I asked if I could have them when they are ready so we could have something to snack. She said they would try. She was very polite and apologetic but, how does a chicken place run out of chicken?

They have a meal that comes in a bowl with mashed potatoes,gravy,corn,and popcorn chicken. You get a drink and 2 cookies. I ordered this a few days ago and I got the mashed potatoes,gravy,corn, but the chicken was big chunks and only 5 pieces and French fries in place of cookies but the part that ruined it for me was it was covered in melted cheese. I liked the way it was before but that's just me.

Food was hot and delicious and worth the wait. Service and counter people were all over the place with little coordination. It seemed the Manager was doing all the work while others were standing around...utter chaos...drinks not drawn before you wait 15 minutes.. then wait again for drinks...I should have used the Drive Thru for better service. It was comical.

They forgot our coleslaw... had too drive back down town after waiting in line for overa half hour. Customer service was a 4 star for drive thru employee she was great:) So we try to give our kids independence to grow up in life. But it’s really difficult when my children go to a restaurant and are sitting outside and get reprimanded by an employee who was very rude and using profanity and threatening to call the cops On two young teenagers. It’s not like they were loitering. They were buying dinner very poor Customer service.My son does not even want to go back there.

This outpost of the global brand is apparently ran by Private Sanders....got aways to go before rising to the rank of Colonel. Legend has it that if you listen hard enough, you can hear the wails of those who passed while waiting for their two piece and fries. Painfully slow service, looks incredibly understaffed.

This place is a embarrassment to the KFC franchise.. I feel bad for the owner the employees are taking advantage. I'm local just spent over $150 buying a meal for family members. They took over a hour to get the order together and we called 15 minutes before we were going to arrive. They didn't have any mac and cheese because they are very unorganized and didn't make any when they ran out.. In the middle of me waiting for my order some random guy came in and went behind the counter and took 20 bucks out of the register. I won't be coming back

Worst drive thru in town. Every time I come here I am reminded that I should have pulled out and gone somewhere else with my money. Service is exceptionally slow, every time without exception it feels. This place must be under staffed

When they do have what you want to order available the food isnt too bad but lately they haven't had anything in stock that we order. They have been out of chicken tenders repeatedly for almost a month as well as having to supplement sides with other options. Very frustrating when it's one of the only restaurants around the area open after 6. Realistically if the customers stop coming they will close the store and all the workers would be jobless. You think they would take more pride in their work and customer service.

Chicken and sides gave me food poisoning. Assuming either the coleslaw was outdated or the chicken was not kept properly.

They didn't do as good as job as they usually do. The wait was long and they didn't give a good portion for the food. And they didn't put the chicken in the bowl

Went to KFC here in yreka ca and Patrick was so very rude and need a lot of help working with customers and I gave a call about my things was not right and u know what he does he hangs up the phone and then he does not pick up the phone so I go all the way back down there and this is what I get

Worst KFC I have been to chicken was out, when we got it it was dry, overcooked, hard, and our sides were all cold, biscuits were old. Our cashier was on drugs and the restuarant was dirty. Nothing like chewing leather after 9 hours on the road.

Order was slow, staff are slow. Order messed up. Before leaving, check to make sure order is correct. How can workers go from honey-mustard to just giving customers packages of honey and butter! Ordered a fill up meal that includes side dish of coleslaw, mashed patato, biscuits and grave...got 3 side dish of coleslaw and 1 side dish of biscuit.

They gave me a chicken sandwich with 3 tenders inside.... I told the manager and she was very rude. Apparently its standard practice when they run out of chicken pattys?!!?

I thought they where getting better about making sure you receive a complete order. I understand Everyone makes Mistake!! What is not cool, is when I called about my order missing the 12EC tender this morning they advised me that there is nothing they will do. Basically they are thieves!!!

I have never been so offended by employees and management. I do not recommend bothering the employees, as you will be given the guilt trip of your life. Apparently, they aren't aware or just don't care that people who come in can actually hear their snide remarks and comments. Wait until your customers leave next time before bashing their whole existence and livelihood.

Food nice and hot. Just waited to long of what I think for drive-through. Cashier was apologetic which is nice. What a chance a few weeks later. No person working was masked. 3 people, 1-cook mgr; 2-,restaurant mgr; ,2-employee per name tags, passed by without acknowledging I was waiting at the register. Not even a response, "I'll be with you shortly, in a moment", etc. My friend I was with was so turned off, we left and went elsewhere. I will never go there again. Stupid, unhealthy, rude workers. The health department should close the place down.

Food’s good. Employees are excellent; super nice. Understaffed and unprepared. Waited in drive thru line for an obscene amount of time in the heat. This is common for DeClerck owned establishments. Has to be one of the worst local employers. Huge turnover.

We wanted to substitute four thighs for four breasts, and we were charged nine extra dollars for it. A price gounge if you will. The manager of this restaurant was rude and being flat out defiant. Saying she WON'T do anything. And finally, when we canceled our order, she was really snobby when we tried to do anything else like use the restrooms. Sucks cause we've been on the road for hours.

Very rude obvious people normally I’m very generous about people struggling in their jobs and what not but when you mess up 3 different peoples orders and is only worried about the drive though it’s a problem. One of the employees friends came in not wanting food just being weird and staring.

This place is nasty and customer service is terrible. I asked for a chicken wrap and they didn't even put mayonnaise on it or pickles and I asked for a new one over the phone and she said to come in so we came in and then she was asking for the food or receipt. Suddenly in refuse to make it for us when she just said to come in over the phone. And in the past she's told us the chicken was fresh when it was cold in the center and old and by she I mean the manager.

I see why this place has only three star review I feel sorry for the owner, losing a lot of money My order total was $46 try to pay with the $50 bill was only four dollars back the lady on the front window. Manager didn’t want to take my $50 bill. Manager said she doesn’t have a way to check up if my bill was legit or fake. 😂🤣 I guess the owner doesn’t know there’s markers to check bills I will never come back here …!

The parking lot of this restaurant very seldom has more than two cars and the drive through isn't marked very well I kinda had to hunt for it, I asked the cashier to change one item in my order and he had a hard time getting that right so I took the item in to exchange it and to my surprise the kitchen area looked horrible. There was a chicken legg laying on the floor along with other debris . My wife complained to me about the way the chicken tasted, she said it was like the oil they cooked in was old or burnt. I'm surprised that the health department hasn't been called .

Many people are waiting for service at this location. It looks like a gentleman in black with a gray hat on walking around with KFC symbol on his shirt and hat. It looks like are 3 or four employees 🤔

Went to KFC at 7 pm and was told they did not have any more chicken.

Placed an online order, watched the staff help around 10 vehicles in the drive thru after order was supposed to be ready, then got told that they were out of chicken. Manager lectured staff that they were backed up, then sat her ass back in her office instead of helping like a leader should. I would rather get salmonella at any other place, then ever go to this KFC again.

Didn't care for the employees greasy hands on my food, also I paid 15$ for a meal and seriously feel ripped off. Sandwich was bleh. Wish I could say it was good.....

Experienced the worst customer service. Came through drive through and ordered the 16 piece family meal and paid $55.99 plus tax, ended up waiting around 20 minutes for our food. Got home and realized our fries were missing. My husband called and spoke to the manager, my husband asked what they would do about this before he drove back to pick up our fries (manager did not offer anything for inconvenience) she stated she would have our fries ready for pick up. I called back and stated that I was not happy about this and we should get something more than just our fries for the inconvenience, Manager said we could have a cake, I continued to tell her that I was not happy with that after the inconvenience of the wait time plus not having all our food and as I was speaking she hung up on me. Terrible customer service and I will not ever be going back.

Took 20 minutes to even be greeted. Once greeted had possibly the rudest young lady I have ever met take my order. Took 30 minutes to get food. Food was somewhat decent. Was absolutely atrocious inside. Floors and tables just destroyed. Someone was taking out the garbage but not cleaning tables. Garbage wasn’t even full. Drive through seemed to be getting very quick service but I can not confirm that. Window person was letting soda run on the ground for like 2 minutes straight when a soda cup was full. There were three mistakes with customers in the line JUST while I was in line. Clerk sold pot pies twice but didn’t actually have any. Instead of going to the customer they yelled loudly across the lobby. They didn’t have enough tenders since it seems like that’s the most popular thing. One customer was already waiting when I got there and was still waiting when I left. A customers order took so long she wanted her money back. The guy in the striped shirt insisted she stay for her order but did refund. Lady was beyond irate. Keep in mind there were only 4 people waiting when I got there. 2 customers eating. And 2 or three clearly loitering in the store. Definitely not super busy and the drive through lane never wrapped around like it does at my local store. There are many loiterers in the parking lot including a lady who was clearly ‘on something’ kept peeking in the window right at me. She had what I think was her daughter come in the store with seemingly no right to be there. Her daughter spent some time near me and my family and smiled and then walked out and was looking in my windows. I immediately moved my car. There were degenerates outside carrying on and saying violent things and kicking bottles and clearly sipping something out of paper bags. A very rough gentleman that certainly appeared to have major issues came in and tried to talk to the clerk incoherently and got very violent and stomped off very mad. The gentleman in the black striped shirt, although a bit abrasive, seemed to have decent customer service skills. There was a ton of inappropriate talk between customers and locals. This store needs help. I suspect that people in this area know it. Hungry passers through were noticeably irate except for one who came in right as I was finishing up. One local seemed to be enjoying herself. Bathrooms were incredibly clean. I would be surprised if this store makes any money. I think it could do very well with some changes. I was given an apology for the wait and did eat everything. If you are in the mood for KFC I would avoid this place like the plague.

Ordered at 6:20 PM, arrived at 6:30. Told to wait 10 minutes for chicken. Then told again at 6:40… then again at 6:55. I waited nearly 45 minutes, and they brushed it off as just an “estimated time.” Finally got my food at 7:15. Completely unacceptable.

Worst kfc I ever been too some lady there roll her eyes at us and refused to give us the food we payed for. Worst attitude, yelled at us basically.