Mack W

I used to eat Firehouse Subs in San Antonio and finally I was able to eat an Italian Sub here in Austin. First, Firehouse Subs has always been consistent and their ingredients are always of above average quality. This particular location was very clean and staff was quick to take my order politely. Two guys were making sandwiches at a steady pace with concentration like they were surgeons. My sandwich was made in an acceptable amount of time and since I took it to go it was packaged securely for the ride home. The sandwich taste great, just like I remembered. If you are a sandwich connoisseur, you have to try this place at least once or perhaps frequently.

Bryan Nielson

The staff here is very friendly and outgoing. My sandwich was hot and tasted fresh and delicious. The service here is usually quick, too. The Firehouse-brand of cherry limeade is the best! The food is a little pricier than some other sandwich places, for the portion sizes; but the easy customization and great taste makes it worth it.

Alyssa J

The food was good, and the atmosphere was quite lovely. We loved being able to choose our own chips from an assortment as part of a combo meal, as well as being able to choose any size of drink. The meat of the New York Steamer was a little fatty, which does not fit my personal taste as I strongly dislike fatty meat due to its texture, but the non fatty parts were very much to my liking. I also loved being able to choose between hot and cold, and even types of bread for the health-conscious such as myself!

Marcia Freeman

Came in a little after 4 on 10/11/2025 ordered 2 smokehouse brisket sandwiches with one being a combo. First off the store was clean and had a very good vibe (atmosphere was very pleasant). It wasn’t busy but there were a few other customers. From the time I placed my order til I got to the register paid and received my order was probably no more than 10 minutes and I was out the door. So now for the food review. I’ve ordered the smokehouse brisket numerous times before and never have I tasted one as bad as the two I got today. Not only was the meat tough but had a horrible taste like it was old or had been sitting out too long. The sandwiches were so bad that with the sandwich cut in half couldn’t even eat half of half the sandwich. It’s pretty bad when you spend almost $30 for two sandwiches and can’t even eat them. Now I’ll be really surprised if Firehouse Subs even tries to make this right. But if anything “ FIREHOUSE SUBS” DO BETTER!!

N L B

Small sandwich is 4" it looks like half a sandwich, it's soooo much SMALLER than all of the other sandwich shops. It cost $9.00 for for bites. Very pricey, however, the both of our sandwiches were good, just needed twice as much!!!

James Clark

Maybe it's extra busy today but it took over 40 minutes to make 2 cold subs....

Rachel Roach

Went in for my birthday. Staff was friendly and place seemed clean. I got the Club on a Sub. It started off really good until I bit into the second half of the sandwich and noticed deli paper in the sandwich. Disgusting. Not sure if I ingested any of the paper. I let the staff know and threw the sandwich away. I usually love firehouse subs but this was super disappointing.

Ian Granados

Whoever made my hook ladder sandwich was not wearing proper food handling gear and had hair on it! Beware from buying food here!

A D

I had Firehouse on Burnet Rd, store 431, cater our event. When we inspected our food it was to our dismay that our roast beef was raw. We reached out to the store, spoke with Connor the manager, and seemed to care less. His attitude was indifferent, a bit on the rude side and his excuse was the meat was not cooked in house and probably wasn’t steamed twice. His customer service was off putting, he did not try to offer a solution, compromise or even a bit of understanding. I’m so disappointed. They were our go for catering events and now we’re force to look else where.

Eric Humes

Years of great service down the drain because I didn’t volunteer to donate. They made my $17 sandwich without meat. I can only assume the people that used to ensure quality have been let go of or quit. EDIT: They also refused to refund me. I am surprised the corporate entity doesn’t come down on them.