I went through the drive thru in a Monday morning. It was super quick and the person who took my order was very nice. I ordered a medium chai latte iced. When I got to the window to pay I asked if I …

Heather Martinez

Placed an online order 015 at this location on Yarbrough and they messed up the order 100% example cold/old food wrong Dinks I called and reported this to Oscar the manager and all I was told was come back tomorrow. And he sees one of my drinks was left behind. No “I’ll refund your order” im not able to eat breakfast right now and I have to go back tmrw. I work 6-230

Alexis Ruiz

The workers were quick and nice but when they handed my drink to us I saw they had put the straw in my beverage for me? I find it unsanitary to do that without gloves if you’re working the register and I just couldn’t drink my coffee that I was looking forward to. I would just recommend handing customers their straws to prevent this!

John Bishop

Great service! But I asked for a bagel with butter and they put on this massive chunk. If you are using this much butter for bagels, this site is losing money.

This is our third and final visit to this location. I grew up going to Dunkin Donuts and I never had a bad thing to say about them. But this place has gone to the dogs. They never have donuts. We've …

This is our third and final visit to this location. I grew up going to Dunkin donuts and I never had a bad thing to say about them. But this place has gone to the dogs. They never have donuts. We…

This Dunkin is one of the worst ones I have been, on multiple occasions the line is long, which I understand, but at least make the wait worth it... Most of the times I order an iced coffee with ca…

came here a few times and every time they make their job so difficult. I came once and they had to take my drink back 5 times to fix it and they still couldn’t get it right. They need today start hiring people who actually need jobs instead of these high schoolers that i’ve seen here at this location.

I ordered a caramel macchiato and it was not made correctly. It tasted like flavored milk with little to no coffee. I also ordered an old-fashioned doughnut that was hard as a rock and completely inedible, even after trying to warm it in the microwave. I ended up throwing my entire order away. Very disappointed and I will not be returning.

Samuel Bustillos

I heard one of the graveyard managers punched a defenseless employee and received no discipline and the general manager has done nothing about it

Blas Ruelas

Delicious donuts, just horrible service, one person in line, it took me 20 minutes to get a dozen donuts. Ridiculous!

Eira

Had unprofessional behavior, made my family member sick after having their coffee which could mean they did not clean their machine or had expired equipment. Very unprofessional and disgusting

Jose Romero

Donuts always good. Lobby was closed at 4:48am with a paper sign on tge store stating lobby closed. Aren't you 24 hours??

Elizabeth Marie Silva Tomelloso

Very rude had a attitude the whole time. she was upset the whole time and when we asked a simple question cuz we haven't been to a Dunkin donuts she seemed annoyed. I'll just stick to Starbucks and Dutch Bros

Danielle

Service here is absolutely terrible! I went in the drive through yesterday and ordered an oat milk shaken espresso OATMILK! They made it with milk, it even said milk on the drink ticket on the cup. I am lactose intolerant and cannot drink that. I had my friend go in to ask for a remake (I’m not very nice when this happens) and they refused saying “oh well we made it with oat milk” (keep in mind it says milk on the drink ticket) and then sent her back out. So I went in, and had to say that I was lactose and that drinking that would physically hurt me and make me sick before they remade it. Terrible service !!! I’ve done both retail and food service management and this store lacks basic customer service skills !! On more than one occasion they have messed up my order. They also are constantly out of stock of things! They also do not clean their machines regularly, I order a mango pineapple refresher with green tea last week and when I went to take a sip I could by the taste that there was most definitely mold in their machine/spout! And when I went back to say something I was told 5 other people had the same exact complaint!!! Corporate and the general manger need to take a good hard look at this store and its employees, absolutely terrible!!! Edit to add: this was at 8pm on August 26th 2025

Gabe Santos

Ordered coffee with cream and sweetener — got attitude instead. When I confirmed it wasn’t sugar, the drive-thru guy got defensive and made me pull aside to wait. Drove off, took a sip… sugar. If they can’t get a simple coffee order right and treat customers respectfully, I can only imagine what else happens here. Never coming back.

She_was• all_yellow

If I could, I’d rate this location 0 STARS!!!! I am in absolute disbelief that every time I ask for one of their signature drinks, they never have the ingredients to make them!!!! It’s already happened to me 3 times!!! The most recent incident I had though which has caused me to write this review was that I ordered a Dunkalatte, which tasted like absolute garbage, through the drive thru. So, I go in to order another signature drink where I then spend the next 20 DAMN MINUTES waiting for them to make my drink!!!!! Not to mention, the employee taking my order took at least a full 5 minutes to get to me! The entire staff was busy completing drive thru orders rather than completing one simple drink for their in-store customer like it’s not their DAMN JOB. The most infuriating part was that they gave the 2 customers behind me their orders first and when I finally got my drink, it looked NOTHING LIKE THE PICTURE. I understand the drive thru is supposed to be faster but if you don’t have enough staff to complete orders for in-store customers, then maybe don’t have YOUR STORE OPEN!!!!!!!!

Kamia Bear

We come to this Dunkin every Sunday and we never have an issue with ordering a pup cup until today. All they had to say was that they didn’t have any today or they don’t offer them anymore. We don’t mind paying for pup cups anywhere else so it would have been understandable if they would have said no. This is what they gave us today which only made a mess in my car.