Josh Kirby

Only BK I’ve ever been to where the 2 for 5 croissants are “upon request”, if I order 2 croissants are feel like that’s pretty obvious what I want.

opinionatedman

This is one Burger King I won't be back to. Driving all over the tri state area I've had a range of good and bad experiences and this made the top 3 worst. I walk in with my coworker expecting a "fast" food experience. I am only allotted a 30 minute window for lunch. The place is nearly empty and the drive through line was near non existent. The one man at the counter is clearly frustrated and has his arms crossed. I should have taken the cue and just left. 20/20 hindsight. It takes about 10 minutes for someone to come over and actually take our order. Mine is simple-Whopper with cheese, fries, and a chocolate shake. The guy slowly meanders away, comes back at the same speed, and tells me they don't have hershey syrup. I tell him fine I'll take a vanilla. He is clearly annoyed. He puts my order at dine in even though its carry out, didn't bother asking, just adds extra tax to the bill. Over the next 30 minutes, literally a 40 minute sage to get a burger, fries, and shake, I watch a whole crew of people "work". There is no urgency, no customer service quality of any kind, and the one guy rolled his eyes when I reminded him about the shake when I was getting my food. A whole group of construction guys came in, waited so long, some ordered, waited longer, and got so fed up they left about 15 minutes later. I did try to warn them before they placed an order because it was an absolute garbage fest. They had the bodies on site to do the work, they were very clearly not short staffed, but the incompetence and lack of desire for them to work was just as noticeable as the feeling they didn't want to deal with any customers. After waiting for 35 minutes and my coworker asked about our food the one woman acted overwhelmed that they were "dealing with all these orders". Maybe if they worked the last 30 minutes they wouldn't have piled up? By the time we left the drive through was backing onto the road. They deleted our orders off the screen early on so our wait time wouldn't count against them, just the same as they took forever to take our orders. I can only guess there was no manager on site, didn't bother asking for one. I figured if there was they had to be completely incompetent at their job to let such a crew operate the way they did that day. On the off chance corporate reads this do you not monitor your locations? No secret shoppers? The only reason I gave this place a 2 star instead of a 1 star is because they actually got the order right. After 40 minutes of that circus I really am surprised they didn't throw chicken in the bag let alone get the toppings right, but 3/4 of an hour they managed to assemble the pieces correctly.

Silent Rogue

Ordered 2 meals a side of poppers and 2 wraps. Waited nearly 20 minutes for food and get home to get 2 wraps that were BARELY even considered that. Who ever made this outta be fired. I didn't order a single tomato 4 pieces of lettuce and a tiny slice of chicken. I ordered a wrap.

I will never eat there again, the Service was bad, the food was cold, fries cold, & the tables not clean, & floor dirty, & sticky, & counter not clean.

Gary Khin

They didn't accept my 20 dollar bill because it had a slight tear in the middle per managers request. Not like it was ripped in half and taped together. It's not like it was counterfeit. Highly upset as any other place would take it no problem.

John Howard

My wife was working late and we decided to stop at Burger King on route 4 in Fairfield, Ohio. There was one car in front of us when we arrived. It did not take us long to order and the person that took our order was very friendly and professional. We proceeded to the next window to pay and then we were asked to pull forward and wait. We ordered a fish sandwich and a Whopper combo meal and a large order of fries. We didn't mind waiting because we figured our food would be hot when we received it. 5 minutes later we received our food and as we were pulling out my wife opened the bag and discovered that our food was ice cold. Needless to say she was not happy. We proceeded to drive home where we reheated our food. The bill came to almost $20. I was very disappointed because we both enjoy Burger King food. However, at this price and if this presentation of cold food, I will no longer visit this particular Burger King. What the buyer beware.

Jim Jameson

Placed an order at the speaker and noticed it was taken wrong when I got to the window. I tried to tell the employee BEFORE I EVEN PAID that it wasn't correct. I explained what I wanted 3 times and he argued and insisted it was right. It wasn't. Food was gross. I won't be coming here anymore.

Scoot Yamz

Horrible customer service when I came to the counter the woman at the cash register never acknowledged me or greet me pulled out her phone started texting on it. I waited until she put her phone down the she looked at me like I was crazy then I said it’s like that. No response.

Timothy Brown

Back in February I went to this location and ordered #3 for breakfast. The sign said one thing but the drive thru said approximately $2 more. Upon inquiring about the discrepancy the manager clearly had....mental problems maybe? IDK. But the manager was very very upset and rude that I simply wanted what was on the menu as quoted. Then I made the mistake of saying sir. I've never seen someone lose their mind like that because I assumed a man was a man. This morning was the first time I've been back to BK since. Same thing only a different location. BK, you got problems. Tried charging me $8.81 when the menu said $6.69. Clearly your trying to go the way of Frischs and Hardee's. You'll never get another dime from me.

Mike Robbins (Adventures With Mike)

Garbage location. Horrible service. Cold food. I placed a mobile order in the parking lot. Walked inside and waited. And waited. And waited. ELEVEN MINUTES later I finally get my food. I’m the only diner inside and there wasn’t an employee to be found. I could see my order sitting in the kitchen. Finally, a girl comes from in the backs moving slow as molasses and talking in her phone finally acknowledges me standing there. Hands me my bag and it’s cold. The garbage sitting outside the front entrance was off putting and unappetizing. These people to take a lesson from McDonald’s down the street or chic fil a.

Erik Bravo

Well the food there i got to say it is extremely bad i ordered two of the spicy chicken sandwiches the big ones with the meal and everything. Once I got home and the whole family eating my WIFE who is PREGNANT had a raw chicken sandwich and so did my mother-in-law two raw sandwiches then when I go back and tell them what I had they gave me at the end of the day two small chicken sandwiches like are you serious that place REALLY needs new management new cooks and everything. Like they seriously need to be watching what they doing because people are going to get sick my wife could end up sick...so I advised people out there do not eat here.

Margaret Harris

Sat in the drive-thru for 12 minutes, they got the order wrong and the cashier was rude, not to mention how awful the sandwiches were, will never go here again. We ordered 6 sandwiches and 3 of them looked like this, and the sandwiches were cold, worst experience ever.