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Plano

McDonald's

★★★ 3.2 · 116 reseñas

En McDonald's Plano, te damos la bienvenida a un espacio donde puedes disfrutar de los clásicos sabores que te encantan desde siempre: nuestras icónicas hamburguesas y crujientes patatas fritas. Somos un lugar de encuentro para todas las edades, ofreciendo una experiencia rápida...

McDonald's

Burger · Plano

3.2 · 2,252 recensioni Google
www.mcdonalds.com
Yelp 2.0 (85) TripAdvisor 3.3 (11) Uber Eats 4.4 (142)

Informazioni su McDonald's

En McDonald's Plano, te damos la bienvenida a un espacio donde puedes disfrutar de los clásicos sabores que te encantan desde siempre: nuestras icónicas hamburguesas y crujientes patatas fritas. Somos un lugar de encuentro para todas las edades, ofreciendo una experiencia rápida y deliciosa. Ven a v...

En McDonald's Plano, te damos la bienvenida a un espacio donde puedes disfrutar de los clásicos sabores que te encantan desde siempre: nuestras icónicas hamburguesas y crujientes patatas fritas. Somos un lugar de encuentro para todas las edades, ofreciendo una experiencia rápida y deliciosa. Ven a visitarnos y comparte momentos inolvidables con nosotros.

Cosa dicono i clienti di McDonald's

McDonald's in Plano has mixed reviews. Some customers praise the fast and friendly service, especially at the drive-through, and fresh food. However, many report issues with order accuracy, cold food, long wait times, and rude customer service.

Piatti popolari

Big Mac fries (6) McChicken double quarter pounder cheese combo 10 piece nugget sweet tea double cheeseburger

Ideale per

Veloce Informale Famiglie

Tip: Use the app to order before you get there for rewards and potentially faster service.

Services

📶 WiFi 🅿️ Parking 🚗 Delivery Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 👥 Groups

Domande frequenti su McDonald's

McDonald's si trova in 400 Jupiter Rd, Plano, TX 75074, Plano.
McDonald's offre cucina burger.
McDonald's ha orari di apertura regolari. Consulta il profilo per gli orari aggiornati.
McDonald's offre i seguenti servizi: mangiare sul posto, da asporto, consegna.
I piatti più consigliati di McDonald's secondo le recensioni dei clienti sono: Big Mac, fries, McChicken, double quarter pounder cheese combo, 10 piece nugget.
McDonald's è ideale per mangiare veloce, informale, famiglie.
McDonald's in Plano has mixed reviews. Some customers praise the fast and friendly service, especially at the drive-through, and fresh food. However, many report issues with order accuracy, cold food, long wait times, and rude customer service.
Use the app to order before you get there for rewards and potentially faster service.
2,252
Recensioni

Recensioni di McDonald's Plano

3.2
2,252
5★
32%
4★
18%
3★
14%
2★
8%
1★
28%
B
Brian green

The girl rang me up she was really professional and nice store was clean and all the staff was nice to there guest this McDonald's is the best one in dallas

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Adriana

The early morning crew is fast. Also came here around 9:30 pm and they actually served us ice cream! as the royal lane location said they didn’t have any but in reality they were just being lazy. This location is the best!

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Five Years

Absolutely great location, BRI is amazing she super fast and soooo soooo kind ask for bri!

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Derek (Dererich the Cisco guy)

Great location. It was really cool to see a play place on site!

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William Gullett

This establishment offers an impressive selection of delicious dishes that are sure to satisfy any palate. From mouthwatering appetizers to decadent desserts, the menu features a variety of flavors and culinary styles that showcase the skill of the chefs. Whether you're in the mood for a hearty meal or a light snack, the food here is consistently high-quality and delightful.

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M C

Except for the fact I asked about a double quarter pounder, then ordered a double quarter pounder, but the man keyed in double burger, and seemed confused when I said I wanted a double quarter pounder, it was fine. Maybe he thought I shouldn't be gobbling up such a big burger. 😆 I dont know. It was all good though.

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Leonel Solis

I came by to bring my son in for a small dinner to end the day and my experience with this place was satisfactory. The front cashiers were nice, Kind and friendly. My son and I ordered and they quickly brought out our food. Everything was warm and fresh, which helped us enjoy our food more.

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Crypto-4x Anthony

Title: Fantastic Experience at McDonald's: Exceptional Staff and Convenient Parking I recently visited McDonald's on 400 Jupiter RD and had such a wonderful experience that I felt compelled to share it. From the moment I arrived, everything seemed to fall into place perfectly, starting with the ample and convenient parking space available right outside the restaurant. Upon entering, I was greeted by the warm and friendly staff members who exuded professionalism and genuine hospitality. Their smiles were infectious, and they went above and beyond to ensure that every customer felt welcomed and valued. Despite the busy atmosphere, the staff remained efficient and attentive, making the ordering process smooth and hassle-free. As I enjoyed my meal, I couldn't help but notice the cleanliness and tidiness of the restaurant, a testament to the dedication of the staff in maintaining a pleasant dining environment. The attention to detail did not go unnoticed, and it added to the overall positive experience. What truly stood out to me was the exceptional level of service provided by the staff. They were not only courteous and accommodating but also proactive in anticipating the needs of customers. Whether it was refilling drinks, clearing tables, or offering assistance, the staff members were always one step ahead, ensuring that everyone had a pleasant dining experience. In addition to the outstanding service, I was impressed by the accessibility and convenience of the parking space. In a bustling area where parking can often be a challenge, McDonald's provided a stress-free solution, allowing customers to focus on enjoying their meal without worrying about finding a parking spot. Overall, my visit to McDonald's was nothing short of delightful, thanks to the wonderful staff and convenient parking. It's clear that the team takes great pride in delivering exceptional service, and their efforts have certainly made a lasting impression on me. I would highly recommend this McDonald's location to anyone looking for a positive dining experience.

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David Narita

Handed me the wrong drink, but the server was extremely nervous by the look on his face because his manager was directly over his shoulder. I joked with them after they apologized for giving me the wrong drink and not handing me all my food. Said "it must be training day 😁" they both chuckled and confirmed he was a new hire. Either way he was very polite, and I'm sure he will make a great employee. Good was great, but I wish they would have given me enough fries to fill up my large container. I bought a large that was actually a medium. I'll chalk it up to inexperienced fry filling 😂

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Chris T

Service is super fast and the food is fresh. My favorite spot for breakfast.

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Eddie Zhewheh

It's a damn shame that this McDonald's has the best crew after midnight I've seen Sad because I know I'm gonna miss y'all next time I get a sloppy burger from a less worthy crew Y'all keep on shinin I got love for ya

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Robyn Schultz

I just went through the drive through for breakfast after a rough shift… Both of the ladies at the windows were SOOOO sweet! So friendly! I go to this location a lot when I get off work. Their food is always consistent and their staff are seriously amazing!

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michael hanna

The mccafe machine works after midnight in a 24/7 store while other stores take it apart to clean it around 9 and stop serving mccafe's 4 hours before closing at 1am

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Dennis Rudloff

Great customer service food was good I come here every Saturday morning

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GOOFYLEEN

Thank you to the wonderful team at this McDonald's location. We were greeted by the staff with cheer and great service this morning for breakfast. Sincerely this is the best McDonald's location I've been too. The kids played in the play area and the staff was friendly and inviting. We will definitely be back, thank you for a wonderful visit today.

Paul Day
Paul Day

That place was getting slammed but the crew were staying chill even when dealing with unnecessarily angry customers. And the food was great! I made a mobile order and they had it ready within a few minutes.

David Webb
David Webb

This is literally the best McDonald's in Texas. Drive through is extremely efficient and stays on point. Be smart, use the app to order before you get there, you'll get rewards!

Andrew Dahl
Andrew Dahl

They always get my orders right and the fries are fresh. I have nothing to complain about, and that alone is reason enough for 5 stars.

Jaximus Cevaal
Jaximus Cevaal

I mean. It's freaking McDonald's. Y'all need to stop leaving bad reviews based on common knowledge. They make generic food. Sometimes they screw up orders. For a fast food joint? 5 stars. You're not comparing this to a fancy place like Tex de Brazil. Base your reviews on where the hell you went.

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D C

I do not know why this location is so low rated. Honestly their food is always fresh and quick. It is so fresh that it doesn't taste like mcdonalds. Perfect in every way.

Bengoogee
Bengoogee

Whoever the 2 employees were tonight (8/14/2025 at midnight). I hope they get a raise. I got a free pie and they took my order correctly and politely. Everything came out awesome and they are rockstars and deserve a raise!! :)

Carlo Esposito
Carlo Esposito

Friendly service provided at this location. The food was very fresh. Really convenient location next to a Chevron and off of George Bush Turnpike. This location has a decent sized kids play area as well.

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Yum H.

This location is our go to location and we usually go at night and use the drive-through. There are times where it's a long line but it's absolutely worth the wait when Akunah is working (I am sorr…

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Joseph L.

04/10/22- @@0826 Sunday\n\n clean and organized. Staff members did a good job. \nThanks a lot :-)

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AAA a

This location is our go to location and we usually go at night and use the drive-through. There are times where it’s a long line but it’s absolutely worth the wait when Akunah is working (I am sorr…

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R Lee

The service was great. Double cheeseburger had been in the warmer too long, and we're a little dried out. Filet of fish was hot and delicious. I wish they'd use that bun on more sandwiches.

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Srun Lay

Tried the mobile menu hack. Wish they could just make it for us instead of us trying to do it. Ended up just eating them individually instead of meshing them together.

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Ignacio Serrano

Brand New Play Area which is awesome ! And a separate unisex bathroom in the play room, but doesn’t have a changing station. Also employees use the restroom for their private convenience when there’s the Men’s and Women’s restrooms purposely for that.

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Mystery S.

Do people actually look at McDonald's reviews at this point? Just a thought! Came here to say $5 meal is a good deal but what you'd except; let down was my fries aren't salted and my McDouble doesn…

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Jerry R.

I used to remember when a Big Mac was that, big. Now it seems as if they give you a kids meal. Staff was not friendly and after waiting for about five minutes to order, I was told to use the kiosk.

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Carolyn Kedslie

Respectfully mid, but you don't go to McDonald's for a 9 course meal. Food is fresh and staff is nice. Recommend this location for late night snacks especially!

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Vy Huynh

I usually am fine with the service at this McDonalds, but there is one thing that drives me crazy. Every time me and my girlfriend order a triple cheeseburger in this location they only give us 2 patties. They give us 3 pieces of cheese but only 2 patties. This has happened over 5 times and everytime there are 3 cheese pieces and only 2 patties EVERY TIME

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Amy rios

I was waiting to order for 10 minutes and no one answered so I drove up the the first window and the lady was counting money for another 5 minutes while she was side eyeing me and finally was able to take my order after ignoring me when asking if I could order there at the window

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Patrick anderson

Empty place when I went. Still took over 10 mins to get my meal. I keep questioning myself on why I keep going to McDonald's. About all I can think of is it the least likely to give me food poisoning. Cause the employees sure dont care about working

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Tamil Manning

My fries tasted terrible, I called first and drove returned them for fresh fries. This picture is the second time around, they still tasted bad. The reason I am not giving 1 is because the manager was sweet and the first cashier girl collecting money was great. I don't know if it was the grease today, you guys are normally great.

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Darin Ham

On the outside it seemed like your typical McDonald's restaurant. It was very late at night and I entered the drive through. I sat there for about 10 minutes before someone took my order. I was a little irritated at first, but when I got to the second window I could only see one employee who seemed to be doing everything. Poor lady. She was nice and did everything correctly as far as I'm concerned. It's just a shame that there were no other employees available to help. McDonald's, you need to reshuffle your employees and ensure there are enough at a location, otherwise consider closing it. The Big Mac meal I ordered was fresh and tasted as expected, but I had an issue with the size of the meat patties. When did they get so small and thin? I remember Big Macs being the KING of Burgers as a kid. What happened?? C'mon McDonald's.

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Joe Henderson

Every time I go to this McDonald’s drive-thru, I am asked to pull ahead and wait - even if there are no cars behind me! This is the only franchise that makes me do this every time. I come here often because it is closest to my work, but I think I need to find another location.

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Bernard Sy

Every 1-2 years I give this location a try since it’s the closest to my home. Luke warm fries, poor service even for fast food, and now high prices. Sometimes I get lucky and the fries are kinda fresh.

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Kendra Foley

Wrong order. Drive through pick up and when we got home to unpack, got extra things that did not order and missing things that were ordered. Pancakes came with no butter or syrup, hash cooked half way. Had to pull up and wait, which is fine, but to get the wrong order after almost 25 minutes for drive through is frustrating. Not pleasant experience.

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Kaleb Cooper

Drive through person taking our order was talking to like 3 other people who were doing their own orders and wasn’t muting their mic in between, so it was impossible to know if they’re talking to me or not, and they got confused about which food items were for my order cause of said “multitasking” so we ended up repeating things multiple times. They also never read our order back afterwards or at the window when paying. Just further cost cutting measures from McDonald’s so that they can get away with doing the absolute bare minimum

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Alcremie

Update: gave this location another go. They gave us old apple pies. They peeled off the time stamps to fulfill the order. I rather you tell that you don’t have any fresh ones in stock than to give me old ones. They will anything for money. Ordered fries and they were half filled

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Mike S

Don't necessarily have the highest expectations from McDonald's food, but at least I'd like my sandwichs with 2 buns.

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Nick Reynolds

It's McDonald's so you're getting pretty much what you'd expect. The service however at night isn't great. Was told to go park in take out spot but I was boxed in by the people in front waiting at the line and people behind me so they just kept telling me to back up and find a way to squeeze out. Don't appreciate people getting in my face like that. I shouldn't have all this stress with a stupid fast food place. Big chains like this are why this kind of stuff needs to go away.

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Matthew Seaman

I stop at various McDonalds and this one is consistently the worst. Slow service. Mistakes with orders

j
john mcclung

They would not do my cash order on the inside. I had to go through the drive thru to get anything. That is terrible customer service!

M
Michael Davis

Eventually, you’ll get your food. Sometimes even without waiting at the Reserved spot. I did see people going straight through. Maybe it’s harder to make the burger without onions.

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Team 2026

, DEi location cant even get there employees to show basic customer service, why hire young rude girls , hire happy respectful girls, rude disrespectful people get jobs here cause thats who the manager and owner are rude disrespectful people.

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Alan N.

Went in to order a meal and was told they no longer serve the McRib, even though it is still on their window...the manager was very rude about the whole situation. The person that rang up my order re…

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Will B.

The past 5 times I've been to this location, the shake machine has been out of order. Not sure if it's a permanent thing or the staff just doesn't want to clean it. Regardless, don't waste your tim…

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Will B.

The past 5 times I've been to this location, the shake machine has been out of order. Not sure if it's a permanent thing or the staff just doesn't want to clean it. Regardless, don't waste your tim…

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Jonathan G.

Customer service is an all time 0\n\nLady we did not ask you to work here. Be miserable alone. No one wants to deal with you or your horrid attitude. \n\nYou ask me "is that it" 5 times as I'm trying…

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Jonathan G.

Customer service is an all time 0\n\nLady we did not ask you to work here. Be miserable alone. No one wants to deal with you or your horrid attitude. \n\nYou ask me "is that it" 5 times as I'm tryi…

A
Amairani M.

This is the second time they've gave me a mcchicken without a patty ,i've called and they never answer for almost 15 mins just to receive a fresh new one .the managers have bad attitude THE WORST P…

T
Tyler K.

Unfortunately this McDonald last tends to mess your order up and not put the sauce in your bag, especially if it's Big Mac. Definitely a sub par McDonalds

A
Andrea F.

Terrible customer service, the manager rushed us out by saying "chop chop" when we asked the employee a question. They gave is attitude, never going back

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Christopher D.

Went here for my lunch break at 1:30 (I work night shift). waited my entire break and the drive thru line didn't move an inch. They should just close overnight instead of finishing one order every …

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Nick G.

Can't even get one simple order right ask for a triple cheeseburger and payed extra for it and got a double soda taste flat as (profanity removed) terrible place

H
Harley H.

Ordered a double quarter pounder cheese combo and a 10 piece nugget by itself. No modifications, simple order. Just got home with my order- no sauce for my nuggets. And I didn't even get my burger!…

M
Maria Maldonado

Tasha who was in the drive thru was very unprofessional and rude. No customer service experience or she has to much and that is why she doesn’t care.

K
Kan Wu

I ordered one large cup coffee but they only give me one small cup and no refund.....The reason? They don’t have large cup.. terrible service

k
kierra carter

What store forgets to put the utensils and condiments when you order delivery?? No butter no syrup for my pancakes no knife or fork. Cmon seriously McDonalds. I had to find syrup and a fork just to eat. My rant is over now

A
Austin Chambers

Food was wrong and on top of that they a Sewage running out through the kitchen. And then the lady was really rude to me. When I asked her this got my order wrong. Could she fix it myself

N
Nicole Hodgson

I’ve been waiting 15 min for ANYONE to take my order. I pulled to pay window- says 24hrs- someone locked eyes with me and still NOTHING!

r
ryan

System is always “down” according to workers whenever breakfast starts. Waited 15-20 minutes just to be told they couldnt make the mobile order I placed and that they couldnt cancel it either. I got charged for this order and the app wouldnt let me cancel it either.

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S Nicole

Just rode with my sister to get food and they gave her this raw burger! Look at the photo!!!!

D
Daniela Lopez

This is a horrible place I don’t recommend this place the service es horrible the manager was very rude she didn’t have patience at all she was telling me to hurry up with my order she was rushing me and when I got to the window she talked to me badly with a attitude and she screamed when I was making my order and when I got to the window to get my order the drinks did not come with a drink holder and I was waiting for my food for 30 minutes

I
Irma Perez

The manager was so rude she didn’t even greet at all she talk to me badly with no respect and she was eating in front of me meanwhile she was charging my order this place is horrible worst place ever I don’t recommend it…

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Tanja Smith

Got off work at 11:30 and didn't get to eat anything for dinner so I really wanted a Big Mac. Went to the drive thru and waited 5 minutes after the car in front of me went thru. No one ever took my order. Pulled up to the window and honked. Someone came to the window, put on a headset, ignored me, and took the order from whomever was currently at the drive thru window. I just drove off and went to Wendy's. They were happy to take my order and served it with a smile. 😁

A
Alonzo Provencio

I placed a mobile order for a coffee on the app around 4:12 am. Once at the store, the lady said she it would take more than 10 minutes for her to prepare my coffee because her computer was down. I asked her to see my phone to see the order and give me my coffee and she said she couldn’t do it. She said she was the manager but refused to provide me her name. Terrible service not willing to work around her issue to provide good customer service.

T
Tony Nguyen

BEWARE MAKING APP ORDERS I made an app order and when I got there at 5pm in the afternoon they had paper signs that said they were closed. I was unable to cancel my order and I never got my food. Been trying to contact them for a week and no response. Terrible service

A
Amber Arredondo

After visiting with family in the area I decided to order on the mobile app and pickup.inside the location because apparently their pickup at the window was not an option. Upon arriving I went through the drive thru without seeing that I was meant to go inside. When I got to the ordering kiosk I was ignored while two customers who weren't there when I arrived were tended to before me. Once arriving inside I was met by a manager who was clearly overwhelmed with the 2to 3 cars in the drive up window , her face and demeanor told me all I needed so I didn't even bother trying to get her attention again as i could see my food sitting on the counter I was lucky enough to catch the attention of a shift leader who tended to me happily and with grace she smiled and motioned a silly face towards the chaos or management behind her as she served me She is the only reason for this review. Safe to say this evening manager needs to reevaluate position as a manager and consider a better attitude towards the customers.

J
Juan Wood

This is the happiest place I the world right, right, well my boyfriend only got a burger so I wanted a meal with my burger the cashier a Spanish speaking woman assumed I wanted only a burger and when the order came I had to reorder fries and a drink and wait for it by that time my guy had already ate all of his food (some date)

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Matt Wood

This is one of the worst McDonald’s I have ever been to. Took 27 min to get our breakfast order for two people. Then when I asked about it they said it has been done. I went to grab it and only half the food was there and no drinks or ketchup or syrup. Whoever is managing Themis group of employees needs to be fired. When asked why it took so long the young lady rolled her eyes and said something under her breath. Pretty ridiculous.

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Caleb Brennan

I waited 20 min in line for my order. I got to the window and they said we don’t have your order, did you give us the DT code. they told me to pull forward. I’m still waiting. Almost a half hour of my night gone to get a burger. I’ve never had a McDonald’s be this bad. Ever.

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Noemi Ramirez

Worst service EVER!!! The WHOLE CREW HAD AN ATTITUDE AND NOT ONE SAUCE I ASKED FOR WAS CORRECT! My food was cold and my child kid meal was cold. The person to hand me my drinks and food was the one who has more sense but even then she didn’t get my order correct. I would NOT recommend this McDonald’s to NOBODY

P
P

The woman speaking to us through the intercom at March 22nd 2:15 AM was shockingly rude and unprofessional. Her tone was nasty, impatient, and downright disrespectful. I’ve interacted with many dedicated, hardworking employees at this location, and she is clearly NOT one of them. If she can’t speak to customers with basic decency, she has no business working in drive-thru service.

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Isabelle Danais Vega

Nowadays, the combos to order a tomato sauce are becoming more and more scarce, they already give you a bad face, they no longer have good customer service

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Quannisha Marsh

Customer service trash! I ordered from the drive thur and they forgot my sauce so I go into the store. As soon as I walk into the store the manger yells order at the kiosk without even greeting me and letting me even speak to her before walking away from the front counter. Waited at least 4 minutes before yelling across the store to get someone attention to ask for the sauce that they forgot.

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J M

10 minutes parked over ONE McDouble. What’s the point of a drive thru anyway?

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Rebecca Brown

I placed a mobile order. When i arrived the ice cream machine was broken. They said they could not fill the mobile order and it would be refunded within 24 hours. The manager then had me place a order at the window for the other items I ordered. They charged me for both orders. Their phone does not work to even try to speak with them.

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Cynthia Ponce

The employees st this location are do rude. I know it's a fast food chain restaurant but least they could do is offer good customer service. Went thru the drive thru and older lady was so rude just because I changed my order. She mumbled something in Spanish. I guess she thought I didn't hear. I told the lady at the second window and she just made a "whatever " sign. Lol. Anyways her name is Francisca. Never coming back to this location as she is the one always at that first drive thru window.

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MyLisa Mitchell

I made a mobile order, and while on the app, it told me what was not available. I made the order a significant amount of time before coming to the establishment. Yet, upon arrival I was denied service. Once explaining that I had made a mobile order, they only doubled down with their rude denial of service. And, when reviewing my order, they went through each item and told me that they are out of stock. How are you out of burgers ingredients and chicken nuggets? You are Mcdonalds. I pity anyone that has to deal with this location and its rude employees. This interaction alone has made me question any loyalty I have to the mcdonalds industry. Do better

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Eihab Alfaki

Delayed service. 25 min drive through for french fries Only 2 cars in front of us One personnel only, taking orders and payments, and preparing the food. He touched the food without gloves, and he was rude as well.

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Randy Duncan

The line was long. A lady who was a supervisor talked long past meeting an order while many stood in line, waiting at lunch to even order. Frankly, it made me angry. And she was the only one taking orders. The kiosk wasn't working. She didn't care.

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Nicole Lewis

I am writing to express my dissatisfaction with the service I received at your drive-thru. On a recent visit, I felt that customers were intentionally ignored. Additionally, my iced coffee was watered down, with half of the cup being filled with ice, despite my request for no ice. Thank you for your attention to this matter. I hope to see improvements in the future.

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? Schmitt

Yeah they can't get even a simple order right. Maybe they graduated grade school but that's about the highest they got. Worse McDonald's ever !!!!

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Taha Kemal

Slow drive thru, no one in lane but they wanted me to wait for a moment 3 times. (10-15 minutes in total)

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Pat Vincent

Counter inside is closed. Waiting in front of desk for 10 mins and he told me I have to use kiosk. I think employees are only ones who is writing positive review. This place needs to be shut down. Tea is not fresh.

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Ronda MacDowall

Worst service ever. The signs say If we don’t ask you about your McDonalds rewards, get a free pie on us. So when I asked about a free apple pie an employee told me we don’t do that anymore and slammed the window on me. So I sat there until a manager came to the window - he proceeded to tell me the same thing but when I questioned why the signs (all 4 of them) state that you get a free apple pie if they don’t ask - he said he didn’t know. I asked him if they had any apple pies and he said yes so I asked him to give me one. As he turned around he told all of the employees inside that I was ghetto. I have been going to this location for years, but will never go again- the level of disrespect has become unbelievable not to mention I was not requesting free food merely to grant what the menu suggests.

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Kirbyz

Do NOT get anything from this location if you want some good Mickey D's. Stopped by to get some ice cream for some guests at my place and paid good money for some sundaes. If you compare the pictures of what McDonalds posts vs. what they provided it is TOTALLY different. I requested to talk to the Manager but apparently he/she was busy at the moment. Since I was doing drive through and I did not want to build up traffic/cause a scene, I just took what was provided and left. I will NEVER be coming back to this location. First 3 pictures is what was provided, last picture is what is advertised for reference.

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jr mm2

Various times I've gone thru the drive thru at night time 11pm to 3am. They dont answer on the intercom or they say that their "System is down", and gave no service. I thought it was a 24hrs location.

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Calvin Darby

Always check your order before leaving here. Out of 10 orders in the last year all 10 have been missing one or more items or items have been blatantly wrong regardless of when the order was placed.

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JeedJaad chukeaw (Jeed)

Bad on the service, i have an order but never arrived, i have to ask for it, and i did not get the whole stuff, i have to went to the couter and ask for a Dr pepr that i has oredred.

A
Angel Alcala Gomez

Is this supposed to be 2 large fries and 2 small fries? I was waiting in the deive thru 15 minutes and this is what I received, terrible service. I can't go back for my refund, but if I could I would definitely do it.

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Pamela Doyle

Messed up my order and when I got home and found it. Called back several times with no answer! Person taking out order was talking to multiple people at the same time. Not very friendly.

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Roxanne “Harlow” Gorena

Ordered egg mcmuffuin instead got sausage mcmuffin. I was looking foreward to the Canadian bacon not sausage.

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Jack Nguyen

worse mcdonald's i've been to. maybe morning crew is different, but night crew sucks. workers dancing and singing and on phones and sends all car drive thru orders to reserved parking. waited 25 min for ONE mcdouble. 2 other cars were sent to wait in reserved parking one after another.

A
Adrian Cosio

Not going to McDonald's again. I drove up and I ask the employee "how are they doing this morning" their were response was a little busy" in a way I preceived it as "no time to talk, tell me your order" so I went to spend my money at BK

m
michael hogg

This McDonald’s will STEAL your money during the overnight shift, the overnight shift leader encourages the employees to stop working and ignore customers who have mobile orders. I went to the speaker three times and got no response, I pulled up to the window and knocked loudly since I could see multiple employees inside, I then honked for several minutes to which again nobody responded to me. I then found an unlocked door and tried to get the attention of an employee but he RAN AWAY from me instead. Once someone finally came to talk to me he said “we’re close and not taking orders tonight” I asked him “will you be able to fulfill the mobile order I’ve already placed or will you have to cancel it?” He then told me I would have to cancel the order myself and refused to cancel or make my order. If the restaurant doesn’t cancel your mobile order you do not get a refund and you don’t get the items you paid for. I’d avoid this location unless you like confrontation from patty flippers

O
Ota Dota

If your ice cream machine is broken or you can't fulfill the order, cancel before wasting an hour of my time

D
David A

Go to different one. Four ladies who was working the counter are extremely loud and obnoxious. I ordered food through the kiosk and it took it at least 10 minutes to get to me. It was just sitting on the counter and waiting for them to stop arguing with each other and scream. Food was ok it McDonalds but was cold

J
Jeremy Hearn

They don't even have a soap dispenser in the men's restroom, let alone any type of soap at all. Imagine how the employees wash their hands after a bowel movement before leaving the bathroom! That's a nasty health code violation!

M
Mary Manning

There are no cashiers, they direct everyone to order at kiosks. I placed a mobile order for curbside pickup, I arrived and checked in in the app, and 15 minutes later still didn’t have food. I went inside to talk to a cashier, and had to wait to talk to a cook since they do not have cashiers. They told me I had never checked in in the app, which I did.

Faisal Iftikhar
Faisal Iftikhar

Terrible place. Delivery drivers complain they have to wait 10 or 15 or sometimes 20 mints before they are handed their orders. Staff especially at night is extremely unprofessional and unreceptive.

Bethany Rawley
Bethany Rawley

I ordered through the kiosk. It took them almost 10 minutes to fill my order...for a basket of fries. One person in line ahead of me. He was a door dash driver who got tired of waiting and bailed the alarm to the play place was going off the entire time. Every one ignored it.

Vivia Legos
Vivia Legos

tried the drive thru at 2:30 am was turned away told that they were only accepting uber eats and door dash orders seems a bit odd that they wouldn’t just serve everyone read reviews that this is a common issue with their night staff, always turning people away. seems like the owner should just fire the night staff if they don’t want to do their job

Janella Stewart
Janella Stewart

This McDonald’s has the slowest drive-thru. I almost always have to wait 3-5 minutes for someone to acknowledge I am at the speaker. I’ve even had to drive up to the window after waiting for so long, because nobody responds. Last night was no exception. After waiting for several minutes for someone to acknowledge me, it took an additional 13 minutes (from 8:22 to 8:35) to get from the speaker to get to the window to get my food. I wish I could say this was an exception, because they were busy, but it happens even when there is hardly anyone in line (or inside). I have given this location too many opportunities to waste my time. From now on, I will drive an extra few minutes to go to a different mcd’s.

Jerm Worm
Jerm Worm

Placed an order on the app 30 minutes before breakfast was to be served. I pull up to drive thru and immediately an told that it will be 15 minutes before they could help me since they were changing over for breakfast. I was trying to tell her I ordered through the app. She never came back. I pulled up to window and she then says she never received the order, and to cancel it. I advised her that it has already went through and won't allow me to cancel. She then starts she didn't receive. The 2nd lady them tells me to get a refund I must contact the app? The app specifically states to contact the store. I pull back around then I am told that the system is down and I will be refunded. This whole process took an whole hour or more. Several customers pulled off during this time. At this time I still haven't received a refund. Funny how they can take your money but not give it back. Lesson learned. NEVER GO TO THIS ESTABLISHMENT!! Glad my cousin is an attorney. Will be taking legal action. This was totally unprofessional.

Natalie Hernandez
Natalie Hernandez

Don’t except much from McDonalds but the service was freaking terrible. Not only did they not know the menu but I had to go inside from the drive just to get two fries. I waited 10 minutes for fries while the staff was on their phones, talking, and complaining. Twice a manager passed by with a line of customers and did not stop to help anyone. This is the worst location with the most incompetent staff.

Jojuana Cleveland
Jojuana Cleveland

Ordered 2 six piece nuggets with gold sauce and a large unsweet tea.thru the app. Got to window they asked what drink I ordered. I repeated unsweet tea. They passed me my order and I left. Got on the hwy and realized they did not give me any sauce and also gave me sweet tea! I can not drink sweet tea for health reasons! Needless to say I’m pissed having to eat my nuggets dry and be thirsty at the same time!!

Eclectics If
Eclectics If

Waited forever for them to take my order and when they did, I just ordered a double cheeseburger and fries. When I got my fries they were cold so I requested some fresh fries and he goes to the back to change my fries out for what I assume is fries from the same batch because they were just as cold and nasty as the first Fries I got. Kinda pissed actually.

Katherine Alexandra Calderon
Katherine Alexandra Calderon

I came here with my child to play. I ordered through the app with the table service option, but my food never arrived. I waited 20 minutes and when I went to the counter, nobody helped me—I just saw my order sitting there, already cold and missing condiments. The restaurant wasn’t busy, so there was no reason not to bring it to the table. Very poor service.

Jason
Jason

Found metal in my sweet tea yesterday and reported it to corporate I went to the restaurant today and nothing was done just a manager saying how it couldn't be anything there.

Scott Byham
Scott Byham

I ordered food with their app on two occasions. The food I received from the drive-thru was completely wrong, and both occasions, I dealt with the malcontent parading as a manager. She’s quite animated, has a bad attitude, and maintains a foul temper. If you desire something outside of the standard fare from the menu, I wouldn’t even bother at night.

Tashma Clark
Tashma Clark

The worst McDonald’s I ever been at! Manager is rude! She doesn’t ever greet! My interview was at 10:30am. Sat in the lobby from 10:15am to 10:52am still have not came by to do the interview after the over flow of customers slowed down! Not welcoming at all! Horrible service! Tables dirty, floors messy! As a previous manager of McDonald’s this is definitely not the McDonald’s way!

Yen-Ying Ho
Yen-Ying Ho

☆☆☆☆☆
I need to rant about this McDonald’s absolute TRASH food and service! I ordered through the kiosk and waited 15 freaking minutes. After talking to the staff, I found out my food was just sitting there, ready the whole time, but nobody bothered to bring it out! No clue what the hell caused this mess. The chicken sandwich? The meat was WEIRD—crisp when I bit into it, but the skin was soft and floppy, like it wasn’t even cooked properly. Disgusting! Oh, and get this—I found PAPER in my Big Mac. PAPER! The fries? Stone cold. Only half. How can all this garbage happen at once? I can’t even wrap my head around it! I usually eat McDonald’s once or twice a week, but this was beyond ridiculous. Hygiene problems, quality control problems, workflow problems—EVERYTHING is a problem here! And that’s not all—I had another order for curbside pickup, spot 7, just a single chicken sandwich. Waited ANOTHER 15 minutes, and nothing came out. I walked inside, told the staff, and saw a bunch of employees just standing around chatting—hardly any customers in sight. They handed me my chicken sandwich right away, meaning it was sitting there the whole time, and they couldn’t be bothered to deliver it! This is straight-up INSANE! I’m furious—this place is a complete disaster. Do better, McDonald’s, because this is unacceptable!

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Informazioni su McDonald's

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400 Jupiter Rd, Plano, TX 75074

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McDonald's
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burger
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🥞 Colazione
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Caffè
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Info Ristorante

Stato
Verificato dal proprietario
🕐 Horario Hoy
Open 24 hours
Valutazione
3.2/5
💬 Recensioni
2,252
💰 Livello di prezzo
$
📞 Telefono
+1 972-509-0535
🌐 Sito web
www.mcdonalds.com
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Vedi Menu

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📶 WiFi gratuito
🅿️ Parcheggio
Accessibile in sedia a rotelle
💳 Carte di credito
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400 Jupiter Rd, Plano, TX 75074

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